Fenetic Wellbeing Reviews 

I bought my rise and recliner chair online a couple of years ago (reading the reviews I wish I had visited the store as it is a bit big for me but when my husband needs one it'll come in handy!). Unfortunately, the inset cupholder fractured and I waited until I thought I'd better try and get it replaced. I contacted the company through e-mail and by phone, and the lovely Gaby searched the warehouse for a replacement cup in the right colour and despatched it; I made the query at the beginning of the week and here it is today (Friday). I am absolutely delighted with the service Fenetic provided from delivery to sorting out my problem, and I would have no hesitation in dealing with them again.

Excellent Firstclass Company .
Ordered my first Rollator a few year back on-line
from them and had quick delivery to Cornwall .
Looking on-line for a replacement found thier advert
on Amazon and bought my second one from Fenetic .

Replacment had strong frame / big wheels / very
well made and comfortable to use .
Also this time Quick delivery ..
Very happy with purchase .
I have a Road legel mobility scooter and
bought a Rollator bracket [ AMAZON ] to fold it on the back; ride to town then use Rollator to walk around shops and cafes .
Sent a set of photo,s to Fenetic which they where please to see ..
Would fully recommend this Company .

Anthony Martin .
FOOTNOTE :-
As Mobility Scooter is Road legel was told i could use the blue badge on it as because of health issues had to give up my car ..
Have a metal frame with perspex window [ EBAY ] that secures blue badge to Scooter with padlock ..

Visited to purchase a recliner chair with my 93 year old mum. Such a positive experience. Greeted with a cuppa and the young lady had so much patience as we tried all options!! Chair delivered 3 days later. Fab! Truly excellent service from start to finish. Highly recommend.

We made an appointment to visit the showroom to test a specific rise recliner chair, which was ready and waiting for us to try out! We were greeted very warmly and were able to test out whichever chairs we thought suited our needs (and more!). Good advice, recommendations based on our needs, help and assistance were given throughout our visit. We chose different chairs to our original plan, so highly recommend a visit to the showroom to sit in and 'play' with the chairs. Today we took delivery of our 2 The Ultra Motor High Leg Lift Rise Recliner chairs with heat and massage in colour Dove. The 2 delivery guys were both very professional in every aspect and left us feeling very happy with our choices-small chair for me and medium for hubby, who now says we need the large so we'll be like the 3 bears 😊Thankyou FENETIC WELLBEING. Excellent, 5 star advice, help and service.

Purchased a rise and recliner chair approximately two years ago. It has been used daily, ALL day by my disabled husband - yet shows barely ANY wear and tear. Really pleased with the chair and the communication with this company. I recently contacted them and purchased a replacement handset - reasonably priced and delivered promptly. Would highly recommend Fenetic Wellbeing!

Arrived 2 days after ordering. This is the best mobility aid I've got. Lightweight, gives good support for walking. Most important for me is the seat. Good sturdy wheels, have used it on pavement, in parks and around the home. Great value for money. The seat is just right for me at a size 16, but any larger person would struggle. I can highly recommend this company and this product.

My wife really needed a wheelchair to be able to take advantage of a mini break in Blackpool, following a sudden onset of illness.We ordered a Wheelchair from Fenetic Wellbeing on Sunday 19/01/2025 and the company had it delivered 48 hours later.
Everyone was very friendly and all communications were absolutely brilliant.
A highly recommended company for their caring service.*****

Outstanding Customer Service from Leah,
what started as a big issue for us we ordered a wheelchair from TWO other companies (both took payment including delivery then could not provide stock until MARCH!), Leah went above and beyond to make sure our problems were solved, even ringing the warehouse and asking them to physically check the wheelchair was in stock before taking payment, making sure we had tracking information so we knew it was coming and, bless her, she even rang today to make sure it arrived as promised, to make sure there were no issues and we were happy.
I would HIGHLY recommend Fenetic Wellbeing!

Excellent company to deal with and no hard sell.

Needed a recliner riser chair for my elderly mother and I saw a chair on line on the company’s website.

Phoned up to make a routine enquiry about the chair and the sales / customer service ladies were superb to deal with.

Chair ordered and delivery company were also superb.

Definitely recommend Fenetic Wellbeing.

Excellent customer service. Ready to deal with any issues that may arise. A personable approach is extended from management, willing to go that extra mile in order to achieve customer satisfaction.

Had an issue with one seat on a two seat sofa. The repair is being carried out locally, and Fenetic are paying for the work. They have been cooperative about the issue

Very helpful staff and chair is brilliant.

Excellent warranty guarantee work. Telephoned late Friday that my riser recliner chair stopped working correctly, the friendly lady on the phone arranged a visit for first thing Monday and she reminded me that the chair was still in the 5yrs warranty period. Electric controller was replaced and the riser recliner works as new. The true standing of a company is in their view on warranty work, not just sales. Superb company and will not hesitate to buy from them again. Truly excellent customer service.

Great price and delivery was very prompt.

Good quality equipment at reasonable prices, excellent after service too, staff a pleasure to deal with

I ordered a rollator trolley for my elderly parents at the beginning of November. When it arrived one of the clips fastening one of the legs to the frame was broken, making it impossible to use. I contacted Fenetic Wellbeing, and was told a replacement would be sent. Customer services were very polite, and sounded efficient, however the clip didn't arrive. After a week I re-contacted them, and was told that it had been sent 1st class post, but there was no tracking information available, so they assumed it had been lost in the post - so they said they would send another one. Again it didn't arrive, so again I contacted them after another week, to be told that again there was no tracking information...
After complaining that this was the second time I hadn't received one, the customer service staff member went to talk to the warehouse.... I was then told that they don't normally send the clips out - which was obviously very strange as I'd supposedly had 2 already sent out. However they assured me that they would send yet another out, and I asked it to be sent to my parents' address as I was visiting later in the week and was going to take the trolley (a 180 mile round trip).
On visiting my parents no clip had been delivered, so the trolley was still unusable. A day later 4 clips arrived to my home address (not my parents as I asked) so now I'll need to do another 180 mile trip to fix the trolley so they can use it.
The customer service staff were very polite and helpful, but obviously there are problems which need addressing. My parents have been without the trolley they need for over a month, and I'm disappointed that something so simple has taken such a long time and a lot of effort to be sorted out.

UPDATE 1: a day after I posted this, 2 more clips arrived at my parents house! So better late than never, however it still took over a month to sort, and obviously the clips hadn’t been sent the first 2 times when I was told they had been….

Update 2: A day after posting this review I was contacted by phone by one of the directors from Fenetic. He was extremely apologetic about the service I had received, and after hearing what had happened assured me he would be looking into it. I was impressed that he got in touch and he was obviously very concerned about what had happened.
As a result I’ve changed my rating to 3 stars ( originally 2), can’t give higher as obviously as the service wasn’t great to start with

I have bought several item from Fenetic Wellbeing.My experience of this company has been excellent from the sales team, customer services and the Director himself I could not praise them enough for their help during my recent purchases

Such helpful people.

The controller on the Rocket whelchair finally died after 5 years hard service which is good going as it is used daily; I rushed the chariot (wheelchair) up with my dad to see if it could be fixed.

Talia was so helpful in finding one of the technical people, i forget his name, who check what was wrong and fitted a replacement controller at a good price; also gave a helpful advice on how to maintain the tyres.

They helped strait away, no waiting as they could see the need to get it fixed PQD as I had a University lecture that afternoon and dad got the chariot back to Leicester in time.

I will definately buy from Fenetic again when the time comes.

What a brilliant service! Carl was extremely helpful in advising us which chair to choose. While we had a long wait between ordering and taking delivery it was well worth the wait. Carl and his colleague built both chairs really quickly and gave us thorough instructions. We love our rise and recliner chairs thank you! ☺️

I looked online to find somewhere to try out and buy a mobility product. Fenetic Wellbeing had a service level above anybody else and, in the end, were the only mobility business to provide the service I needed. I would recommend them as the first place to go if you are looking for a mobility product.