Fenityfashion Reviews 

162
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 134 reviews, reviewers had a great experience with this company. Customers consistently praise the products, highlighting their stylish designs and the high quality of materials. Many people appreciate how well the items fit, often receiving compliments when worn. Reviewers frequently mention the excellent customer support, describing staff as friendly, professional, and helpful. However, some customers also noted significant issues with order fulfillment and delivery, including items not being received or experiencing prolonged delays without updates. A few other people also felt that customer service was unresponsive and unhelpful, leading to difficulties with returns or resolving order problems. Additionally, some reviewers reported concerns about product sizing running small and the quality being lower than expected.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the beautiful designs, high quality,... See more

Quality

People report positive experiences with quality, often describing items as gorgeous, stunning, and made with... See more

Order

Users describe ambiguous interactions with order, with many customers expressing significant dissatisfaction... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers experiencing significant... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many expressing significant dissatisfaction.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I purchased a stylish outfit through the online platform. Support replied quickly when I asked about shipping. The support team was friendly and professional. Pricing felt justified by the quality. Ev... See more

Rated 4 out of 5 stars

I ordered a fashion set from the website. Response time was fast when I contacted the team. Support was polite and informative. The price was fair for the quality received. Everything went smooth from... See more

Rated 4 out of 5 stars

Ordered the Paloma dress for New Years, and it came as expected. Even tho it has a low cut it looked really flattering, as I used double sided tape on my chest. I have just ordered their Naomi skirt a... See more

Rated 4 out of 5 stars

Everything I ordered looks amazing and fits just right. The colors are vibrant and the fabric feels nice. I’ve already worn it several times and get compliments every ti


Company details


Contact info

3.8

Great

TrustScore 4 out of 5

162 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 9% of negative reviews

Typically replies within 48 hours

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3.8

All reviews

(162)

127 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The main girl at the event

Honestly the style makes you feel so classy. I loved wearing their dresses for my vacations and a recent wedding (Athena dress), where everyone asked where I got it from. Can’t recommend them enough

2 September 2025
Unprompted review
Rated 5 out of 5 stars

my personal favorite

I’ve bought a few pieces and every single one fits beautifully it honestly feels like shopping straight from my Pinterest board.

29 August 2025
Unprompted review
Rated 5 out of 5 stars

Stunning

The set I bought is beautifully made and stunning. I was a little nervous about quality as I have not previously bought from them but am very impressed. I am absolutely in love with the set I bought.

Very excited to wear this and buy more Fenity in the future.

4 August 2025
Rated 4 out of 5 stars

The cutest brand!

I love this brand so much! Every piece of clothing I've ordered has been high quality. I always get compliments when I wear Fenity.

The only slight downside is the short return window and you have to inquire via email—I'm usually an XS but sometimes their XS is too small for me, but by the time I tried my item on, it would've been too late for me to get my return in on time.

Other than that, the clothes are affordable, trendy, chic, and most importantly: made well.

16 July 2025
Unprompted review
Rated 1 out of 5 stars

I don’t know who they’re using to…

I don’t know who they’re using to deliver packages but they’re being stolen. I ordered my birthday dress and it shows delivered but I don’t get it. I’m so disappointed in this company . I think they’re using Uber drivers who take pictures and then leave with packages

2 August 2025
Fenityfashion logo

Reply from Fenityfashion

Hi there,

We’re really sorry this happened — we know how frustrating it is, especially when you’re waiting on something for a special occasion.

Your order was shipped with Veho, a reliable courier we trust. According to the tracking (VHYB7ZVHPQ28HK), your package was marked as delivered and includes a photo at the delivery location, which you (and anyone seeing this review) can view at https://track.shipveho.com

As with any postal service, once a package is delivered with proof, it’s considered fulfilled. Unfortunately, that also means we lose both the product and shipping coverage when it goes missing afterward.

We recommend checking with neighbors, building staff, or reviewing any camera footage of the building if available.

Thank you for understanding,
— Team Fenity 🤍

Rated 5 out of 5 stars

I absolutely adore this brand so much…

I absolutely adore this brand so much that I wore one of the longer white dresses as my wedding dress. Every time I wear a Fenity dress I get so many compliments. I have had so many positive experiences with this brand!

7 August 2025
Unprompted review
Rated 2 out of 5 stars

gorgeous pieces but not great quality control and sizing

Their styles are gorgeous but quality control and customer service are not great. Every time I order the same size it fits differently some way too loose and some can’t even zip up. Additionally, it took weeks after my package was delivered to their facility and multiple ignored emails and a DM to get my refund. Lastly I’ve also been sent incorrect pieces so overall love the styles but the fits and quality will always be different and it’s difficult to place returns.

4 June 2025
Unprompted review
Rated 1 out of 5 stars

Do NOT expect them to ship soon. Even if you pay for 2-day express shipping..

I ordered 2-day express shipping and placed my order on the 31st of July. It is now the 4th of August and I still have not received my order. I emailed asking why hasn’t my order been shipped and all I got was a reply saying they shipped it yesterday. It wasn’t thorough customer service and didn’t seem like they cared about having a satisfied customer. All I wanted was to have my items in time for an event and now I won’t be able to wear them for this event because paying extra for 2-day shipping isn’t going to get it here in 2-even 3 days. Which is ridiculous considering you are paying extra for it to be shipped sooner.

31 July 2025
Fenityfashion logo

Reply from Fenityfashion

Hi Izzie,

We’re really sorry to hear you were disappointed — we totally get how frustrating it is to wait for something you were excited to wear for a special event. Just to clarify, the Nova Set you ordered was marked as preorder, not an in-stock item. The button said “Preorder Now” (not “Buy Now”), and the estimated ship date was noted right under the title.

As soon as it restocked, we shipped it out with the 2-day express service like promised. We always want to be as transparent as possible and truly never want our customers to feel let down.

We’d love the chance to make this right or help with a future order — your experience matters to us more than a review ever could. ♡

Rated 1 out of 5 stars

SCAM!

SCAM!! Please do not order from them I should have read the reviews. Ordered the polka dot set, firstly they say that they ship from 'Balkan countries' within Europe in 1-2 weeks. I received my order after 3.5 weeks from the US instead with a huge custom fee to be paid that was a surprise! Secondly, the set was delivered in a faulty state, zips broken, stitches on top and skirt not even completed and loosening up as if someone forgot to stitch it up correctly, the material is absolutely horrible - even SHEIN is 100 x better quality than them. The worst part: THEY IGNORE EVERY SINGLE EMAIL AND COMMENT, KEEP DELETING COMMENTS ON SOCIAL MEDIA. THEIR FOLLOWERS ARE ALSO ALL FAKE IF YOU CHECK THEIR POSTS, THEY HAVE 0 COMMENTS AND LIKES AND NOT EVEN influencers wanting to market them. I wasted 140EUR!!!

24 July 2025
Unprompted review
Fenityfashion logo

Reply from Fenityfashion

Hi there,

We’re really sorry to hear this was your experience. Just to clarify for anyone reading: your order was placed from Germany, which is not part of the Western Balkans. As clearly explained in our Shipping Policy, orders outside the Balkans (including Germany) are shipped from our U.S. warehouse, and delivery typically takes 1–2 weeks — though delays at customs can happen.

At checkout, we also offer the option to prepay duties and customs fees to avoid surprise charges. If this step is skipped, local authorities may charge import fees, which are unfortunately out of our hands.

If your set arrived damaged, we would’ve gladly helped — we respond to every email within 24–48 hours. As for the comments, Instagram automatically hides or deletes comments that include profanity or certain flagged words, so if something didn’t show, that wasn’t us.

We’re a small, women-led team that cares deeply about our customers. If you’re still open to it, we’d love the chance to make this right for you.

— Fenity Team 🤍

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