Had to wait 3-4 months for a re-loan even though system error didn't debit my account, it was considerate that I defaulted on my loan payment. Never have missed a payment. A missed payment not... See more
Company replied
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This company would be 5 stars if it did not take so long for them to “receive” payments. I find myself getting worried and constantly checking when it comes down to my last payment to make sure it has... See more
Company replied
Regular rates. Service could be better. I hope I will never need you again
Communication wasn't the most clear on their part, and I wound up becoming very anxious about late fees, because I couldn't get clear answers. Otherwise, it's a good enough service. The reps, while... See more
Company replied
Company details
Information provided by various external sources
Ferratum is an international provider of mobile consumer loans. As a pioneer in the field of financial technology and mobile lending, we have expanded our operations to 27 countries since 2005. At Ferratum, our mission is simple – to provide the best, fastest, and most user-friendly lending and banking services available with unsurpassed personal customer service. In Canada we started this mission in 2015, and continue to invest and improve to serve our customers better. To date we have served tens of thousands of happy Ferratum Family members.
Contact info
250 University Ave., M5H 3E5, Toronto, Canada
- 1-877-880-3099
- customercare@ferratum.ca
- ferratum.ca
3.0
Average
215 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ferratum Canada was very fast and easy
Ferratum Canada was very fast and easy. They were very business like and went the extra mile. I would recommend them to anyone looking for a short term financial solution.
18 December 2017
Unprompted review
Reply from Ferratum Canada
Hi Jennifer, thanks so much for your review. We're really glad to hear you found we went the extra mile, it's our aim to have the best customer service of any lender in Canada.
Thanks for being a member of the Ferratum family, and I can't wait to see you back with us in the future.
Take care.
Ferratum Customer Care.
Great handling and fast response.
30 November 2017
Unprompted review
Reply from Ferratum Canada
Hi Gregory, thanks again for your review. We're glad you found our services up to your expectations! As well, I wanted to personally welcome you to the Ferratum family. It's great to have you, we can't wait to see you again.
All the best.
Ferratum Customer Care.
Excellent service
29 November 2017
Unprompted review
Reply from Ferratum Canada
Judith, thank you very much for your valued feedback! We're glad you found our service up to expectations. I wanted to personally welcome you to the Ferratum family - and I hope to see you back with us again.
All the best!
Ferratum Customer Care.
quick and well organized
29 November 2017
Unprompted review
Reply from Ferratum Canada
David, thanks so much for your great feedback. We're glad to see you found our process quick and organized. I'd like to personally welcome you to the Ferratum family, and let you know we can't wait to have you back with us.
Thanks again!
Ferratum Customer Care.
Quick, easy and polite
Quick, easy and very polite! So much better than the others.
28 November 2017
Unprompted review
Reply from Ferratum Canada
Hi Donald, thanks for your excellent review! We're glad you found our customer care polite, that puts a big smile on our faces. Hope to see you back with us soon.
Ferratum Customer Care.
How is my loan as i dont have drivers …
How is my loan as i dont have drivers licence or bank account
22 November 2017
Unprompted review
I got my third loans from ferratum
I got my third loans from ferratum. The service is great and if you need to reloans just send them an email and they will reply right away. Compare to other lending company ferratum do not charge hidden fees and other BS service fees.
16 November 2017
Unprompted review
Reply from Ferratum Canada
Hi, thanks for your excellent 5 star review of our services. We're glad you think our transparency on fees and charges is important to you, because it is to us too!
Just a quick note: You can re-apply whenever your loan is paid off through your MyAccount. The process should only take a few minutes, and will be even faster than e-mailing our customer care staff.
Thanks for being a member of the Ferratum family, we can't wait to see you back with us.
Ferratum Customer Care.
Great service
Have used this company many times with positive results. A very helpful Customercare team. Would recommend them to my friends.
14 November 2017
Unprompted review
Reply from Ferratum Canada
Hi Trevor, thanks for your great 5 star review! We're glad you found our customer support helpful, that puts a big smile on our faces.
Hope to see you back with us soon!
Ferratum Customer Care.
Refused to work with me because I had no cell phone - only landline
Forgot my PIN. I was unable to get new PIN since they only send PINS by SMS and I don't have a cell phone - just a landline. They would not work with me via phone around this barrier. Told me I needed to get a cell phone before I could get new PIN. Very inflexible
2 November 2017
Unprompted review
Reply from Ferratum Canada
Hi Odari, I'm truly sorry to see you were having issues with our PIN reset procedure. Rest assured, I will personally look into this for you.
We're currently in the process of re-modelling our login and password method, and hope you will give us another try in the future to see all the improvements we've been working hard on.
Again, my apologies and I will be in touch shortly.
Ferratum Customer Care.
This company would be 5 stars if it did …
This company would be 5 stars if it did not take so long for them to “receive” payments. I find myself getting worried and constantly checking when it comes down to my last payment to make sure it has gone through. It takes forever for it to clear and when I inquire as to why it takes so long I get the same answer each and every time. As much as I would like to, I probably will not be loaning with this company again in the future.
27 October 2017
Unprompted review
Reply from Ferratum Canada
Hi Alicia, thanks for your review. I'm sorry to see you had issues with our clearing times on your loan payments. What I can share is that we're working very hard to reduce clearing times, and also introducing better communication to our customers in regards to their loan payments.
I'm sorry to see you might not re-loan with us, but I welcome you to try us again in the future and see all the changes we're working on that our customers have suggested. This should be happening very soon :)
Thanks again for your business, and again we hope to see you back with us.
Ferratum Customer Care.
They are a awesome loaning company …
They are a awesome loaning company great staff.
19 October 2017
Unprompted review
Reply from Ferratum Canada
Hi Tanya, thanks so much for your excellent 5 star review! We're glad you enjoyed our services - and I personally wanted to welcome you to the Ferratum family.
Can't wait to see you back with us in the future.
Ferratum Customer Care.
Fast and easy but not allowing asking …
Fast and easy but not allowing asking for more
18 October 2017
Unprompted review
Reply from Ferratum Canada
Hi Alexis, thanks for your review! We're glad you found our service fast and easy. Generally our clients are approved for a larger loan amount after they have completed their first loan. If you're ever in need of a new loan with us, you may re-apply and request a larger amount.
Welcome to the Ferratum family, we can't wait to see you back with us.
Ferratum Customer Care.
very friendly but a lot of work for a …
very friendly and fast and much improved website process
5 October 2017
Unprompted review
Reply from Ferratum Canada
Hi Liz, thanks for your review. We're glad you found our website much improved, and your loan was received fast!
I invite you to try us again in the future. Thanks again for your business and welcome to the Ferratum family.
Ferratum Customer Care.
Very easy to use.
27 September 2017
Unprompted review
Reply from Ferratum Canada
Hi Deb, thanks for your wonderful 5 star review. We're glad to see you thought our loan process was very easy! Thanks for being a member of the Ferratum family - and we can't wait to see you back with us again.
Ferratum Customer Care.
Reply from Ferratum Canada
Hi S.Clarke, thanks so much for your review - we really appreciate it! We're glad you found our services quick and easy. Welcome to the Ferratum family, we're excited to see you back with us soon.
Ferratum Customer Care.
Reply from Ferratum Canada
Hi Heather, thanks for your kind review. We're glad you found our loan service fast and easy! Now you're a member of the Ferratum family, we can't wait to see you back with us.
Thanks again.
Ferratum Customer Care.
Good experience
Good experience, no problems, no hassles, easy to get the loan I needed.
20 September 2017
Unprompted review
Reply from Ferratum Canada
Hi Robert, thanks for the honest review. It's comments like this that put a big smile on our faces.
Welcome to the Ferratum family, can't wait to see you back!
Ferratum Customer Care.
excellent..its great and fast …
excellent..its great and fast approval..i would recommend this company to anyone..
20 September 2017
Unprompted review
Reply from Ferratum Canada
Hi Ian, thanks for your review. We're glad you found our short term loan service fast! Thanks for the recommendation to your friends and family as well.
Can't wait to see you back soon.
Ferratum Customer Care.
Reply from Ferratum Canada
Hi Susan, thanks for your kind review. We're glad you found our service fast and easy, and can't wait to see you back again with us.
Welcome to the Ferratum family. See you back soon!
Ferratum Customer Care.
Good fast and trustable :)
Good fast and trustable :)
Will gladly use again
12 September 2017
Unprompted review
Reply from Ferratum Canada
Hi Preston, thanks for your honest (and amazing) review of us. We're really glad you find us fast and trustworthy. Exactly what we are going for at Ferratum Canada!
Welcome to the Ferratum family - we can't wait to see you back again.
Ferratum Customer Care.
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