Ferratum Australia 

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Rated 1 out of 5 stars

$3000 repaid on $1900 loan what a rort. Furthermore the whole maintenance on the website they claim is lies it’s been like that for months don’t even bother with these crooks!

Rated 4 out of 5 stars

I was impressed at the fast turn around time from when I submitted my online application to the money landing in my account. Response time to queries was also fast. I was pleasantly surprised at how s... See more

Rated 5 out of 5 stars

Have been amazing, when I needed help with a small loan they came to my rescue when no other loan company would even give me a chance. I have a very poor credit history and I'm trying to improve my cr... See more

Rated 1 out of 5 stars

Very bad experience with Ferratum.I applied as a previous customer for a very small amount pretty sure they can help me. I received back one of the wrong customer experience...my application has been... See more

Company details

  1. Non-bank financial service
  2. Financial advisor

Information provided by various external sources

Ferratum Australia are a small amount lender that deliver fast easy loans with top level customer service.


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(892)

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Rated 5 out of 5 stars

I thought after me trying to apply …

I thought after me trying to apply everywhere Ferratum pulled through for me and I really appreciated that help. Then I paid off the micro loan then applied for a larger amount and Ferratum approved me, which helped me in many ways. The process was easy,fast and I had the money the same day. That was awesum.thank you

11 October 2017
Unprompted review
Rated 2 out of 5 stars

Applied for a loan got approved but …

Applied for a loan got approved but took days to get my money into my account, they say fast loans theres nothing fast about it i won't be going through ferratum again absolutely useless i called and got two different responses lucky to be getting 2 stars

11 October 2017
Unprompted review
Rated 4 out of 5 stars

Pretty good

Overall it was pretty good. Didn't get the amount I asked for even though it was easily serviceable & response was a little slow (a few days) but outcome was good. The time from when I received an SMS telling me everything was approved to the smooth depositing of funds was very painless. Good job with that.

11 October 2017
Unprompted review
Rated 5 out of 5 stars

Excellent Lender

Ferratum has been helping me when I am in need and the reply to the loan application is quick. The communication is prompt and also is the depositing the moneys

11 October 2017
Unprompted review
Rated 1 out of 5 stars

Six hours later and still haven't heard anything.

I am a returning customer, so Ferratum have all of my details already.
Applied six hours ago and still haven't received a response confirming if I've even been approved.

Online chat wasn't available for the duration of the day.
Requested a call back, haven't received it.
Sent two emails, no response.
Facebook message, no response.
Called 18 times, each time call failed.

Finally got on to a customer service representative who told me it could take up to 4 hours before I would hear back, I advised it was well past the 4 hour mark at this stage and she said they only had it in their systems saying I applied 3 hours ago? Which I know is completely incorrect, and that phone call was over an hour ago itself with still no response.

I understand we're coming off the back of the long weekend and perhaps that's brought on an influx of people, but then don't advertise as being a one hour service, put something on your website saying you're experiencing a busy period, return calls or emails, don't have me chase you for hours on end, I noticed you had updated your Facebook status an hour ago but haven't managed to call me back or provide an answer to my application.

I did everything right, I applied during the time frame that was asked of me to have my loan approved and paid to me today and unless I somehow get an answer to my application and a fund transfer within the next 15 minutes I know I won't receive these funds until tomorrow at the earliest; if that is of course you bother to answer me then.

3 October 2017
Unprompted review
Rated 5 out of 5 stars

Excellent- I had a emergency recently …

Excellent- I had a emergency recently where the kitchen tap lines broke and flooding ensured.
I contacted Ferratum to see if they could help me purchase some replacement equipment and I am pleased to say in less that 3 hours I had my money.
Awesome.

3 October 2017
Unprompted review

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