Fetters Reviews 

231
TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

Sadly poor quality soft steel in their steel restraints has in my opinion made their steel stocks unfit for purpose. I suggest they re-examine where they source their materials from. I’ve been a cus... See more

Company replied

Rated 1 out of 5 stars

As other reviewers have alluded to - appalling customer service. Placed a £600 order 4 days ago and paid a premium for express shipping. Still no indication given as to when any of the item... See more

Company replied

Rated 3 out of 5 stars

Sadly with a hand crafted item, the packaging let it down. With a metal rod poking through the cardboard and various holes in the box, along with the leather item only protected by a very thin bit of... See more

Company replied

Rated 5 out of 5 stars

The metal work and attention to detail is everything I would have hoped for with custom workmanship. Our 'hobby' needs more quality companies like 'Fetters'! 2 suggestions: design - the neck r... See more

Company details

  1. Sex toy store

Information provided by various external sources

Founded in 1976, Fetters crafts quality BDSM products and accessories from our workshop and showroom in the heart of Warwick.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

231 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.7

All reviews

(231)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All round excellence

Excellent products, excellent service.

So many other retailers sell cheap tat that it is good that Fetters are still out there, making high quality premium grade equipment.

21 August 2020
Unprompted review
Rated 5 out of 5 stars

The first time i had used the company …

The first time i had used the company ,site was easy toget around .Quality of items was excellent.Delivery only took a few days.I will be using them again and will recomend them to my friends

7 August 2020
Unprompted review
Rated 5 out of 5 stars

Sci-Fi Leather Hood

Ordering and shipping to the U.S. for a quality custom leather product was a good experience and worth the wait. The hood is fantastic, everything I wanted, and fits wells. I can wear it for long periods of time with no problems, preferIng to keep it on. Thank you.

14 July 2020
Unprompted review
Rated 1 out of 5 stars

VERY DISAPPOINTED WITH QUALITY OF FETTERS STEEL!

Sadly poor quality soft steel in their steel restraints has in my opinion made their steel stocks unfit for purpose. I suggest they re-examine where they source their materials from.
I’ve been a customer of Fetters for over 30 years but now I’m now very reluctant to buy anything else from them even though they offered a full refund because where else have they cut corners on quality?

9 July 2020
Unprompted review
Fetters logo

Reply from Fetters

Hi Chris,
We're sorry you're unhappy with the quality of the steel. As you mention we do offer a full refund if you're unsatisfied but we also will investigate to see if there are changes we can make to improve materials going forward.

Kind regards,
Pete

Rated 5 out of 5 stars

Long term customer

We've been customers of Fetters for a number of years now and they've never failed in their ability to delight us. The shop personnel are always a pleasure to deal with, they've altered things when we've asked and their mail order service is equally excellent.

18 June 2020
Unprompted review
Rated 5 out of 5 stars

Smooth Operator

Absolute specialists in their chosen field, and with the heritage to boot. Incredible customer service, when one item in an order was found to be faulty. Replaced, no questions asked, and please bin the broken item. Excellent communication. Strongly recommended for all of your specific needs.

3 June 2020
Unprompted review
Rated 5 out of 5 stars

Excellent item

Excellent item, exactly as described. Very quick delivery. Extremely smooth transaction. Will buy from Fetters again.

21 May 2020
Unprompted review

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