Fibrely Reviews 

Donald was really helpful

Laurie was very helpful and was so good at guiding me through my enquiries

Technical support Mark was extremely helpful. He spent ages making sure all my problems were fixed. Thank you

Lloyd, Fibrely Senior Technical Support, was very helpful assisting my tenant to troubleshoot the broadband router configuration issue and bring the service online. Thank you for the superb support!

Spoke to a lovely lady called Zoe who was able to help me out today, very helpful.
⭐️⭐️⭐️⭐️⭐️

Matthew was great and solved my issue very quickly and I could get back to work so thank you

Roy was the absolute man, really helped me with my WiFi and was really helpful

The experience was fantastic Matthew was v helpful and patient and everything was resolved

The call was answered promptly. Mark, the advisor, was polite and courteous. He informed of an unclaimed gift card I am entitled to.
Unfortunately, as there were no sales advisers available at that time, he was unable to transfer my call.
However, he did liaise with them as the Sales Team emailed back later the same day.

Roy was an excellent help from the technical department.
I was only enquiring about the GHz and he provided me with a really amazing solution and split the frequency for me very simply. A kind man and efficient!

Natasha was super helpful and solved my issue remotely from the phone. Took 5 minutes. I am very thankful

Matthew Was very clear with instructions and helped me out

Trying to remember the name think it was roy ... anyway great advisor. Fixed all my problems within 5 minutes. Any previous company with network issues im on the phone half hour minimum and never get understood. This advisor knew their stuff and even improved my service. 10/10

I had a issue with my router that had dropped it's signal despite it still being connected. I was put through to Zoe from Fibrely who expertly talked me through step by step how to fix my issue and also what to do next if the issue happens again. I am very happy with the customer service that was provided and I was back on track without any issue. Many thanks!

Good experience with illoyd

Matthew was very helpful. A++++++++

The mobile and broadband services I arranged for my elderly parents, both of whom are 80 years old.
Unfortunately, the service and customer support we have received have been extremely poor, and the situation has caused considerable disruption and distress.
I arranged two mobile phone contracts and Broadband for my parents, which included transferring their existing mobile numbers across to Fibrely.
One phone has been set up, but the transferred number only has intermittent service, meaning my parent cannot reliably make or receive calls.
The second mobile phone has failed to activate altogether, leaving my other parent without the use of a mobile phone at all.
The broadband was specifically selected for a specific date on your availability/date selector for the service to go live when their current one was terminated. I was subsequently informed that the broadband would not go live until four days after that date on an email they received.
Based on the information provided when arranging the service, I had already cancelled their previous broadband provider, leaving them without the service they had previously relied upon.
I have now been trying to resolve these issues for nearly 2 weeks and have spent more than eight hours attempting to contact Fibrely.
I have also repeatedly requested the PAC code required to transfer their mobile number to another provider. Despite requesting this numerous times, I have still not received the PAC codes, and this is preventing me from moving their number to another mobile network and resolving the situation.
The customer service experience has been particularly unacceptable. On one day alone, I attempted to contact you three separate times, remaining on hold for approximately 1 hour and 20 minutes on each occasion, without ever being connected to an adviser. I also advised by one of your advisors to use your live chat service, which i attempted but this was not working.
I am trying to manage this situation while also carrying out my normal work and responsibilities, and the amount of time I have had to spend repeatedly trying to obtain basic assistance is unreasonable.
Most importantly, these are 80-year-old customers who need reliable access to a telephone, and one of them has effectively been without a usable mobile phone while the other has only intermittent service. This is not an acceptable position for them to be in as they both have health conditions and having no landline have to rely on their mobile phones should an emergency arise. This has caused them both great stress and anxiety with the problems they have experienced.

requested the PAC code required to transfer their mobile number to another provider. Despite requesting this numerous times, they have still not received the PAC codes, and this is preventing me from moving their number to another mobile network and resolving the situation.
The customer service experience has been particularly unacceptable. On Friday alone, I attempted to contact them three separate times, remaining on hold for approximately 1 hour and 20 minutes on each occasion, without ever being connected to an adviser. A a separate occasion when I did manage to speak to someone I was advised by one of your advisors to use your live chat service, which i attempted but this was not working.
My parents are in their 80s who need reliable access to a telephone, and one of them has effectively been without a usable mobile phone while the other has only intermittent service. This is not an acceptable position for them to be in as they both have health conditions and having no landline have to rely on their mobile phones should an emergency arise. This has caused them both great stress and anxiety with the problems they have experienced.

Thanks to Lloyd for a great job getting me reconnected with the Internet