Fidelity Group Ltd. Reviews 

I inherited an ethernet circuit provided by Fidelity Group who used aggressive sales to retain business, and only communicated efficiently when it is in their interest to do so. Fidelity became hostile when I terminated our service, refused to agree to a reseller to reseller transfer, yet only informed me of this at a very late stage when it was likely securing another connection would be difficult in time. Fidelity Group will use underhanded tactics to try and retain your business. Fidelity Group are now attempting to charge excessive termination fees for a contract that had been terminated in writing on its end date. In my experience of many years there are several suppliers out there who achieve better pricing, are transparent and act in their clients interest. Fidelity Group are not doing any of this. Avoid at all costs.

We had an issue whereby the router delivered to site was not configured correctly. Following a failed attempt to replace the router the decision was made to resolve the issue immediately with the involvement of Virgin, City Fibre and the ourselves. Carl from Fidelity coordinated a number of calls and meetings that day and was tenacious in motivating the service providers which increased the level of urgency a great deal.

He issued timelines for reporting following discussions and ensured everyone adhered to them. We received timely reports throughout the day and follow up meetings after the reports were received.

The problem was recognised and rectified later the same day. A great effort from Carl and an example of how these problems should be approached when dealing with multiple vendors.

just changed over to a new broadband and phone system. was having trouble getting it going... Through emails with a lady called Yvonne, and then the guy who made it all happen, Sileshan Moodley. We managed to get our system up and running. Sileshan was fantastic at talking me through the set up. these things are always quite technical to do and test the patience, but Sileshan did it in such a way that was efficient, and patient. Cheers heaps and heaps. couldnt recommend more highly....! Ty

unfortunately the pre-configured router did not work with our set up, leaving our office without any WIFI, fortunately our IT were able to work collaboratively with the ISP supplier and resolve the issues promptly.

Carl was very helpful and was quick to call back and resolve the issue

Zunaid solved the portal issue where others have failed. Great Job.

Carl was extremely helpful. He resolved my issue within minutes of me speaking to him and was able to offer viable alternatives when we encountered issues.

Carl was amazing. Made me feel like an IT wizz!

THIS COMPANY IS THE WORST. THE MOST UNPROFESSIONAL PEOPLE WORK HERE AND NONE OF THEM SPEAK WITH ANY KNOWLEDGE OR UNDERSTANDING. THEY KEEP YOU ON HOLD FOR OVER AN HOUR WHILE THEY DO ABSOLUTELY NOTHING. INVOICES ARE SENT WITHOUT NO SERVICE PROVIDED!! I HAD NO INTERNET FOR OVER A YEAR AND IT WAS ESTABLISHED THAT THE MODEM THEY SENT HAD THE WRONG CONFIGURATION. WHEN ASKED FOR COMPENSATION AS I HAVE NEVER USED BROADBAND OR HAD THE USE OF THE TELEPHONE SERVICES EITHER THEY HAVE DONE NOTHING AND DO NOT CARE ABOUT CUSTOMERS. BEWARE!!

A great company to have working for you. Tristan was such a professional and polite staff member to have helping me this morning.

Dylan Cherry worked really hard to resolve my issue.

Very helpful, pleasant and knowledgeable

Sileshan did a great job and was very patient with our challenges in getting connected up. Sileshan made it so easy to setup, remote assist and job done. Top Man, recommend him 110%

Carl is an excellent helper, problem solved really quick. highly recommended.

Tristan sorted out our issues with our phone system very swiftly

Tristan was great and friendly and solved the issue without any hassle.

Zunaid Davids worked in trying circumstances with us having no telephone lines at all. He quickly worked through his procedures and laid the fault at open reaches door. This was resolved this morning and our system up and running again. Zunaid kept in touch with me through my mobile until the issue was solved.

Kristin dealt with our ticket and provided regular updates to keep us informed of the status of the job. Very helpful and friendly. Excellent service, thank you.

Asked the Question and got the answer in less than a day so perfect for me.
HAPPY.