fiitg.com Reviews 342

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

I have been ordering jerseys from them since 2020, for myself and for several DJ friends. Recently I've been ordering the t-shirts, I get compliments on every one of them. The quality is excellent. Th... See more

Company replied

Rated 5 out of 5 stars

My blank Cream Royal Pinstripe Baseball Jersey is excellent! It is a well-fitting, comfortable jersey, with all the proper features. The stitching is snug and tight, with no puckering of material; t... See more

Company replied

Rated 5 out of 5 stars

From the start, Helen was great, she provided fast, prompt service and answered all my queries. I ordered 16 x personalised baseball shirts, differents names & numbers on front and back. All items arr... See more

Rated 1 out of 5 stars

Design and color look exactly like what was ordered! (The only Pro) The material is very light weight and sizing seems off. Wasn't given option for stitching on soccer jersey. Ordered for youth socce... See more

Company replied

Company details

Written by the company

FIITG Sportswear was established in 2006, it specialized at customizing jerseys, shorts, hoodies, hats & Tshirts with most affordable price and premium quality online. We have worked with large companies, small businesses, groups, events, teams, sports fans and individuals for over 15 years.


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4.1

Great

TrustScore 4 out of 5

342 reviews

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Rated 5 out of 5 stars

Excellent product & Customer service

From the start, Helen was great, she provided fast, prompt service and answered all my queries. I ordered 16 x personalised baseball shirts, differents names & numbers on front and back. All items arrived 3 weeks after placing the order, all shirts received with correct nanes etc..material quality was fine, highly recommended, will purchase again in the near future. Thank you very much!!😁

29 March 2023
Unprompted review
Rated 1 out of 5 stars

Horrible DO NOT BUY!! FAKE SITE!!!

Horrible DO NOT BUY!!! Not only have i not recieved my package but the “tracking number” AG741152441CN thru USPS Doesnt even exist!!!!! Fake website!!! They are just robbing you for youre money now im down 60 bucks and damn near a month later with no jersey STILL!!!

29 March 2023
Unprompted review
fiitg.com logo

Reply from fiitg.com

Hey there!

Sorry to let you down but there are some misunderstanding about tracking number between us at this moment~
Your package was carried via China Post and can be followed the status from this website: https://www.fiitg.com/apps/17track?nums=AG741152441CN. As you can notice that Transport Time is 5 Days. Which might need 3-5 days to get the package and our customer service will contact you solve this question, do not worry~

Best regards!

Rated 4 out of 5 stars

Nice Jerseys. Long Delivery Time.

I ordered 5 blank jerseys on February 6th. I read a review of someone who said they didn’t receive their jerseys until a month after ordering and I had a similar experience. They took a little over a month to arrive but luckily just in time. Regardless when they did arrive they were great quality. I was afraid that they would be thin and cheap but they were a nice weight. Although they were 100% polyester they took heat well from the heat press.

10 March 2023
Unprompted review
Rated 1 out of 5 stars

Do not buy, they dont know how to be truthful.

I placed an order at the start of February. I was told 10 days, what an absolute joke. It's been almost a month and a half, and I have no high hopes of getting my product soon. They have been so tricky and FedEx has not held me either. I bet if I want a refund I won't get it since it's been over 30 days. Of course, it's been over 30 days since yall don't know how to ship these items. Also if it's going to take more than 10 days then don't lie and tell us it will take 10 days. Be normal and say up to 2 months. Do not buy from this company and honestly I should just get a full refund for being put through all this trouble.

14 March 2023
Unprompted review
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Reply from fiitg.com

Hey Samuel!

Sorry to let you go through this and the processing time took a longer time than expectation, this is definitely not the experience we wanted you to have!
We've shipped out the package by Fedex: 395294463996, which should be delivered shortly and our customer service will contact you within 24 hours.

Best regards!

Rated 2 out of 5 stars

shipping within 10 days-still waiting 30 days

The site said shipping within 10 days. No mention of a peak season or delays in Feb. or March of 2023 as mentioned d by the person looking into my shipping issue.
*It’s now been 1 month* since placing my order.
(So pretty concerning)

I did receive an update that said I should get an update last week. (that has not happened)
Issue-I had a time line to meet and had I known it would take this long, I maybe would have tried another option.
In my case (timing mattered since I needed this for a special trip)

If a company has a peak season or delays in general-they really need to disclose this to their customers prior to placing an order. Saying you can ship items in 10 days or even 10 business should be honored.

As of today-Still waiting for a shipment receipt/update since last week…
I just don’t feel very supported in this matter. Need action/not excuses.

12 February 2023
Rated 5 out of 5 stars

They did everything I asked

They did everything I asked . I had hard time choosing the fronts. The fronts are different on the front then back. I am a little disappointed about that. The stitching is mostly good few strains stick up. Took over almost 3 months to get the order for 2 hoodies. And I couldn't understand the tracker. Not as good as American tracking. Used differently I guess. But comfortable and nice background behind my design. And my brand name

31 January 2023
Rated 1 out of 5 stars

First I had to go through loop holes…

First I had to go through loop holes just to pay for my jersey because the first time I wasn't charged correctly! Now it has been over a month an haven't received my jersey!

7 February 2023
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Reply from fiitg.com

Hi David,

Sorry to hear that!!! This is definitely not the experience we wanted you to have! The issue of price has been solved this month and we have apologies about this inconvenience. Your package can be delivered in next 3-4 days and we'll pay more attention to your package.

Best regards!

Rated 1 out of 5 stars

DO NOT BUY FROM FIITG!!!

DO NOT BUY FROM FIITG!!!! They took my money and STILL have not sent me my order!! I ordered 3 jackets back on January 12. The website promised 8-10 business days. I emailed them on 1/28 and they sent me a response apologizing and reassured me the order was going to be shipped. That was a lie. I emailed them again on the 8th. They responded saying it will be shipped on the 15th. Then they emailed me last week with a tracking number saying my order was on the way and that tracking number is invalid!! Whatever you do DO NOT USE THEM! I have a team order of 80 jackets I was going to place but thank god I wanted to see the quality first before placing a big order like that. I would have been out $8,000.

24 February 2023
Unprompted review
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Reply from fiitg.com

Hi Daniel Ortiz!
Sorry to let you down and this is definitely not the experience we wanted you to have! We're checking with express company about your package now and will help you solve this question. Please trust we are trying our best for you all the time.

Best regards!

Rated 5 out of 5 stars

We used FIITG for our teams uniforms…

We used FIITG for our teams uniforms for the upcoming season and we were very pleased with how they turned out! If you want to buy in bulk make sure you use their bulk ordering program, as Helen is very easy to work with and she does a great job! They also arrived very fast!

22 February 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Product

Great quality and they are diligent in getting your order the way you want it. Correcting mistakes with patience and commitment.

13 February 2023
Unprompted review
Rated 1 out of 5 stars
fiitg.com logo

Reply from fiitg.com

Hi Freddie,

Thank you for your honest feedback. We're sorry to hear your experience with us has not been the most positive, but we hope we can improve it moving forward! After checking and the custom jacket is under quality inspection now, which can be shipped out this week! We'll upload the tracking number asap and please trust we are trying our best to let you get your item all the time.

Rated 2 out of 5 stars

I have ordered a jacket 2weeks ago and…

I have ordered a jacket 2weeks ago and paid for faster shipping and it’s still not here. Brandonvalentine

24 January 2023
Unprompted review
fiitg.com logo

Reply from fiitg.com

Hi Brandon!

We want to thank you for shopping with us and we apologize that you have had some issues with your most recent orders. Please feel free to contact us at support@fiitg.com. We will get this taken care of for you asap! We again apologize for this!

Fiitg

Rated 4 out of 5 stars

It's been a month and still haven't had…

It's been a month and still haven't had my 1 item sent to me! Still no jersey yet but they Do have great customer service and have offered me a partial refund and still sending me my Jersey for the delay which I appreciate

6 January 2023
fiitg.com logo

Reply from fiitg.com

Hi Jeremy!

This is definitely not the experience we wanted for you to have, friend. Please allow us to make your experience better. We'd like to know more about this. You can contact us at support@fiitg.com , we will help you rectify this and thanks for contacting us.

Fiitg

Rated 5 out of 5 stars

Impressed

I emailed the company about doing a bulk order for our indoor soccer team. They responded quickly with answers to my questions. Very fair pricing and the sizes run pretty true to their size chart. Great quality and comfortable.

17 January 2023
Unprompted review

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