Firebrand Training Reviews 

2,499
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional instructors and dedicated mentors for being exceptionally knowledgeable, approachable, and deeply supportive throughout the entire educational journey. Many participants note that well-structured programs, combined with interactive practical exercises and clear explanations, make difficult technical topics much easier to absorb and understand. However, some people mentioned experiencing minor initial difficulties, noting a brief struggle when trying to find a suitable mentor or adjusting to long study days. A few reviewers also discussed feeling challenged by complex exam questions or course material before discovering effective problem-solving techniques during collaborative workshops.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising instructors and mentors for their exceptional... See more

User experience

Customers report extremely positive experiences with user experience during their training. Reviewers... See more

Service

Customers consistently note positive experiences with service, highlighting structured and effective... See more

Product

Consumers find the product to be an excellent and highly effective learning experience. Reviewers highlight... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great and relevant TOGAF Enterprise Architecture Combined 10th editon course. Excellent given by instructor Dr. Fayed. High pace and focus works well for this topic.

Rated 5 out of 5 stars

Great training! Dr.Fayed took us in 3 days through the theory of the TOGAF 10 enterprise architecture framework, which is a major performance in itself, but also trained us to work with the framework... See more

Rated 5 out of 5 stars

TOGAF® Enterprise Architecture Combined 10th Edition with Dr. Fayed. A challenging course, but made much more enjoyable by Dr Fayed who is extremely knowledgeable on the topic. Exam tips and tech... See more

Company replied


Company details

  1. Educational institution
  2. Business school
  3. Career and Education Provider
  4. IT support and services
  5. Educational testing service
  6. College of Technology

Written by the company

We specialise in accelerated courses that help you become competent, confident, and certified fast. Accelerated courses in Cybersecurity, AI, Data, Project Management, GRC, Cloud & more from the top vendors in the world, including Microsoft, ISC2, AWS, Cisco, CompTIA, TOGAF, ISO & ISACA. Train onsite, online, or in the centre of major UK cities. Find out more at https://firebrand.training/uk

Firebrand OIL

Written by the company

Introducing Online Instructor-Led courses
We have launched an Online Instructor-Led option to all of our courses - meaning you can now achieve your certification as if you were in a classroom. Get certified in record time, from the comfort of your home - Firebrand style. About Online courses: https://firebrand.training/uk/online-instructor-led-training

Certification Guarantee

Pass first time or train again free

In the unlikely event that you don't pass your exam first time, the Firebrand Certification Guarantee means you can train again for free if you don't pass. You can sit the same course as many times as required for 12 months, paying only for exam fees, accommodation and incidental costs.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.4

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(2,499)

48 reviews in the last 12 months

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Rated 1 out of 5 stars

Review of the Lean Six Sigma Green Belt Course at Firebrand Training, Netherlands

I attended the 5-day Lean Six Sigma Green Belt course at Firebrand Training in the Netherlands twice, taking advantage of the school's offer to retake the course in case of exam failure. Regrettably, neither session met my expectations.

The course material was presented ineffectively and lacked coherence. Both instructors, including Peter Cox who led the course on my second attendance, seemed unprepared. Peter appeared to have experience with Lean Six Sigma methodologies, but his teaching skills were subpar. Interaction with students was minimal, and he failed to address or adequately answer about 80% of the questions posed.

Time management during the course was also poor; the first three days were spent on overly detailed explanations with unnecessary examples, while the last two days rushed through slides in an inappropriate hurry, leaving no time for questions on the most substantial topics.

It is particularly disappointing that despite clear negative feedback from students about the November session last year, no improvements were made before the May session this year. Alarmingly, none of the twelve participants passed the exam after last year's training, despite the school advertising a 75% pass rate after the first 5-day course.

I am profoundly disappointed with my experience at Firebrand Training. I hope my feedback will be considered for future improvements to the course, ensuring better outcomes for future participants.

13 May 2024
Unprompted review
Firebrand Training logo

Reply from Firebrand Training

We are sorry to hear you had a bad experience with Firebrand Training. I have passed on the feedback, which we will consider to improve our Lean Six Sigma Green Belt training!

Rated 3 out of 5 stars

A mixed bag

The instructors for the residential courses are superb. Their knowledge of their subjects is genuinely extraordinary and their use of humour makes the modules easier to digest and makes the long days on the courses easier to cope with. They make sure they understand our individual job roles and try to pitch the course content, where possible, so it is relevant to our jobs.
The reason I couldn't award more than 3 stars, though, is that in the months between the courses there are simply dozens of hours of videos from a 3rd-party website to watch in an entirely passive process, which is in no way helpful to embedding information in your memory, especially on new concepts which are often abstract and packed with new vocabulary and a sea of acronyms. My workplace has been great in giving me lots of projects to do to increase my skills and awareness of the company's operations as a whole, and my managers make me feel empowered to tackle tasks which affect the whole company.
In summary, the residential training is truly great and the instructors are brilliant; the pre-course learning resources in between are not though, and are truly a joyless and unrewarding slog, but if you get a good company to work for in your apprenticeship, you should be fine.

15 May 2024
Firebrand Training logo

Reply from Firebrand Training

Thank you for your feedback.

If you would like to discuss your feedback further please email learnerservices@firebrandtraining.co.uk

Carys
Customer Experience Team

Rated 5 out of 5 stars

Excellent Training Provider

Firebrand have a lot of rich resources both in their tutors and also in their course resources. Very good structure to learning.

3 May 2024
Firebrand Training logo

Reply from Firebrand Training

Thank you for your feedback.

Firebrand pride ourselves on our world class training courses.

We look forward to welcoming you on another course soon.

Carys
Customer Experience Team

Rated 4 out of 5 stars
Firebrand Training logo

Reply from Firebrand Training

Thank you for your feedback.

We are pleased you had a positive whilst attending Firebrand.

We look forward to welcoming you again soon.

Carys
Customer Experience Team

Rated 3 out of 5 stars

Lack of communication.

There is still lack of communication.

19 April 2024
Firebrand Training logo

Reply from Firebrand Training

Thank you for your feedback,

If you would like to discuss your feedback further please email. admin@firebrandtraining.com

Carys
Customer Experience Team

Rated 4 out of 5 stars
Firebrand Training logo

Reply from Firebrand Training

Thank you for your feedback.

We are pleased to hear you had a positive experience with us.

Carys
Customer Experience Manager

Rated 5 out of 5 stars

The Firebrand immersive experience.

The Firebrand immersive experience was enjoyable and effective. The FB trainer Dr Andrews was extremely good and has not just helped me pass the exam but also provided me with the knowledge and confidence to progress to other disciplines and exams. Booked the CISSP exam!! The only complaint is the actual Person test centre which seems it has not been updated since being built. It looks like the exact same from when i took my first exam in 2001. They need to update the test centre and ensure candidates who are sitting long complex, expensive exams are kept separate from those who are taking technical exams which required the tapping of keyboards as opposed to mouse clicks such as the ISC2 exams. Th hotel facilities and availability of meals were not an issue, there was plenty. Thanks for the experience.

30 April 2024
Firebrand Training logo

Reply from Firebrand Training

Thank you for your glowing feedback.

We hope to see you on a Firebrand course again soon.

Carys
Customer Experience Team

Rated 5 out of 5 stars

Good course, good venue

Good venue, training facilities are good and trainers are great, delivering content in enjoyable and interesting style. Accommodation and food is good as well

18 April 2024
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Reply from Firebrand Training

Good morning Ray,

Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you found our venue and training facilities to your liking, and that our trainers were able to deliver the content in an enjoyable and interesting style. Providing a comfortable and engaging learning environment is always our goal. We're also glad to hear that you were satisfied with the accommodation and food during your time with us, no-one ever leaves us hungry! We truly appreciate your feedback and hope to welcome you back again soon!

Kind regards
Glenn Hutchinson
Customer Experience Manager

Rated 5 out of 5 stars

PMP course

Great location, great food, great instructor and instruction. I felt ready for the PMP test.

26 April 2024
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Reply from Firebrand Training

Good morning,

Thank you for your fantastic comments! We're delighted to hear that you enjoyed our environment, food, and instructions at our Cranfield location. It's wonderful to know that our instructor provided top-notch guidance, helping you feel fully prepared for the PMP test. Your satisfaction and success are our utmost priorities, and we're thrilled to have been part of your journey.

If you ever need further assistance or training in the future, don't hesitate to reach out.

Kind regards
Glenn Hutchinson
Customer Experience Manager

Rated 5 out of 5 stars

Firebrand - Trainer, Support Team & Venue top $

Firebrand - is a great training organisation. Great venue for the course at the Cranfield Management Development Centre which fully catered for our training and social needs.
Exam centre based in Wyboston Lakes was a great location with a friendly team that helped put you at ease with clear instructions. Special thanks to Jack Sodhi for an outstanding week of PMP Certification Training and the Firebrand team for all your support along the journey. Definitely recommending to my network!!!

26 April 2024
Firebrand Training logo

Reply from Firebrand Training

Good morning Reaz,

Thank you for your amazing review! We're thrilled to hear that you had such a positive experience with Firebrand and it's fantastic to know that you found our venue at the Cranfield Management Development Centre to be accommodating for both your training and social needs.

We're also glad to hear that the exam centre at Wyboston Lakes provided a friendly atmosphere with clear instructions, helping to ease any nerves. The team at the centre run a tight ship and everything is geared towards making the experience as good as possible.

Jack Sodhi will be delighted to hear your kind words about his outstanding PMP Certification Training. Your recommendation means the world to us and if you ever need further training or assistance, please don't hesitate to reach out. We're here to help!

Kind regards
Glenn Hutchinson
Customer Experience Manager

Rated 4 out of 5 stars

Azure Data Engineering training course

Solid training covering a range of Azure Data Engineering topics

24 April 2024
Firebrand Training logo

Reply from Firebrand Training

Thank you for your feedback.
We look forward to welcoming you back soon.
Carys
Customer Experience Team.

Rated 1 out of 5 stars

Disgusting and failed to deliver exam

Booked a residential course for a member of my team to become a Data Protection Officer. The course was delivered but the computers crashed on the Friday so after £3700 my staff member was sent home having been unable to take the exam, 4 further attempts were made to take the exam and eventually firebrand advised that they simply "couldnt deliver the exam". Ive been in dispute with VISA for 4 months over a refund of some kind. The course was in November and today is the 23rd April the following year. Today I am going to the small claims court ofr financial recompense.

23 December 2023
Unprompted review
Firebrand Training logo

Reply from Firebrand Training

Good morning Gary,

I'm very sorry to learn about the difficulties you and your team member encountered during the residential Data Protection Course. It's completely understandable to feel frustrated by the computer crash, which unfortunately led to the inability to take the exam onsite, especially considering the investment of time and resources in the training. Dealing with disputes and delays in refunds can indeed be incredibly stressful, and I regret that you've had to endure this prolonged process.

I understand that the main challenges stemmed from attempting to take the exam remotely proctored with PECB and we have been in contact with them to investigate how and why the exam couldn't be taken. It is however, Firebrands name above the door so it's our responsibility to ensure the testing happens and I apologise that we couldn't achieve the resolution you were seeking. Rest assured, we remain committed to assisting your colleague in achieving certification. Please don't hesitate to reach out should circumstances change, as there's still a possibility to address this issue.

I'm aware that we've been in contact, but if there's anything further I can do to support you during this process or if you have any additional concerns, please don't hesitate to reach out. Your feedback is invaluable to us, and we're taking steps to mitigate the likelihood of similar issues in the future.

Kind regards
Glenn Hutchinson
Customer Experience Manager

Rated 5 out of 5 stars

Great experience overall.

Very good instructor. He was able to keep us engaged for 5 days, 11 hours/day.

12 April 2024
Firebrand Training logo

Reply from Firebrand Training

Thank you for your feedback.
Firebrand pride ourselves on our accelerated training method and we are glad to hear this worked for you.
Carys
Customer Experience Team

Rated 5 out of 5 stars

Great instructor

Great instructor

12 April 2024
Firebrand Training logo

Reply from Firebrand Training

Thank you for your review.
We look forward to welcoming you back soon.
Carys
Customer Experience Team

Rated 5 out of 5 stars

Firebrand is by far the best training…

Firebrand is by far the best training provider I’ve ever used. I’ve already done 4 security courses with Firebrand and I’ve passed them all at a first attempt. Firebrand tutors are knowledgeable, approachable and provide a lot of practical examples when discussing each topics. The courses are very well organised and if you take a residential course, the accommodation and meals are also very good. Failure is not an option with Firebrand.

12 April 2024
Firebrand Training logo

Reply from Firebrand Training

Thank you for your feedback!
It's fantastic to hear that you've had such a positive experience with Firebrand. I'm glad to hear that the knowledgeable and approachable tutors, along with their practical examples, have contributed to your success. It's also great to know that the organization of the courses, as well as the accommodation and meals, met your expectations.
As you say FAILURE IS NOT AN OPTION!!! :)
Carys
Customer Experience Team

Rated 2 out of 5 stars

Probably not suited for a complete…

Probably not suited for a complete beginner in programming

11 April 2024
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Reply from Firebrand Training

Good morning,

Thank you for your feedback and you are absolutely right that participants have the necessary background knowledge before enrolling in certain courses. If you could reach out to me at open@firebrandtraining.com with further details, I'd be pleased to take a look into this.

Kind regards
Glenn Hutchinson
Customer Experience Manager

Rated 5 out of 5 stars

Great venue

Great venue, great and helpful people/insturctor, with high knowledge to share to apprentice`s!

4 April 2024
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Reply from Firebrand Training

Thank you for your review.

Firebrand is proud of our apprenticeship scheme which was reflected in our recent OFSTED report.

Carys
Customer Experience Team

Rated 5 out of 5 stars

The instructor was very detailed

The instructor was very detailed. He also made learning interesting and knowledge easy to grasp.

28 March 2024
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Reply from Firebrand Training

Thank you for your review.

We are pleased to hear you had a positive experience with us.

At Firebrand we only use the best Instructors in the business.

Carys
Customer Experience Team

Rated 4 out of 5 stars

The training covers most of the modules…

The training covers most of the modules for Prince2 but it will be good to give more time for the training instead of using 2 days to cover 10 chapters of the manual.

26 March 2024
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Reply from Firebrand Training

Good morning,

Thank you for your feedback. We appreciate your insights regarding the pace of our Prince2 training course. It's important to note that our training isn't for the light-hearted, as we cover a comprehensive array of modules within a condensed timeframe, this is a big part of our USP.

While our aim is to cover the content within the allocated time but we understand that the intensity may not suit everyone's learning style, it's certainly a unique way to learn. Your suggestion to allow more time for training is duly noted, and we will certainly consider it as we continually refine our course structure.

Our priority is to ensure that participants receive thorough and effective training, preparing them for success in Prince2. We value your input and will explore ways to optimise the training schedule to provide a more enriching and manageable learning experience.

Thank you for choosing our Prince2 training, and we look forward to hopefully exceeding your expectations in the future.

Kind regards
Glenn Hutchinson
Customer Experience Manager

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