Fire Maple Reviews 

565
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the gear, noting that lightweight stoves and outdoor cooking systems perform reliably in harsh weather conditions and boil water rapidly. People also appreciate the incredibly helpful and responsive customer support team, which quickly resolves any unexpected product issues when they arise. Some people were dissatisfied with delivery times, mentioning that packages arrived much later than expected or experienced significant shipping delays. A few reviewers also noted occasional product design drawbacks, such as strict canister compatibility requirements or minor mechanical issues with lid components.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, noting that setup, take down, and cleaning are... See more

Delivery service

Users describe ambiguous interactions with delivery service, noting that while some orders arrived promptly... See more

Customer service

Consumers find customer service to be positive, highlighting responsive, kind, and professional communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Replaced an old jetboil with a Fire Maple Polaris & whilst away on first trip it developed a serious fault. On my return messaged Fire Maple and with just a few exchange messages to ascertain issues F... See more

Rated 5 out of 5 stars

Great product! I purchased this fire maple product to have a bigger titanium windproof cooking pot as my other one was small and old. I’ve used this thing on river trips to cook, dehydrated meal... See more

Rated 5 out of 5 stars

I have so much firemaple gear and love it all! There are some things that are much more aesthetic than practical, but those are honestly some of my favorite pieces of gear to take! Solid quality and s... See more

Rated 5 out of 5 stars

The Fire Maple Saturn X stove is exactly what it promises to be! Excellent quality and build. It works well in cold weather (15F) and allowed me to make a full breakfast with coffee at a recent campou... See more


Company details

  1. Outdoor sports shop
  2. also in
  3. Camping Shop

Written by the company

Founded in 2003, FireMaple specializes in outdoor cooking gear. From ultralight backpacking stoves and integrated cook systems to powerful basecamp burners and cookware, we design portable, reliable equipment that makes outdoor cooking simpler—from the backcountry to the campsite.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

565 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 10% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(565)

76 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fire maple camping stove

I recently purchased the fire maple saturn stove and the yerba mate cup.I can’t say enough good things about the quality and craftsmanship of these products.Ive purchased many different camp stoves over the years but none of them came with a case .

20 June 2025
Unprompted review
Rated 5 out of 5 stars

I love Fire Maple products

I love Fire Maple products. It's become a staple in my camping/backpacking/hunting gear. Every product I've purchased and received has exceeded my expectations. A customer service team that reaches out and informs of delays with reasons. The Aurora kerosene lantern is the latest product I received and it was well worth the wait. By no means will it light up a camp site but it's definitely a good backpacking option light weight and portable. The Tulip Lantern is my favorite. A sleek elegant design with the perfect amount of light output and great for heating as well. The packaging is well thought out. Everything is firmly held in place so you won't have to worry about breaking the glass. In conclusion I'm a satisfied customer and will continue to purchase products from Fire Maple. I always recommend Fire Maple to anyone looking for high quality affordable products. Keep up the good work!

27 July 2025
Unprompted review
Rated 5 out of 5 stars

Spot on customer service

I bought a fire maple star x2 that had a slight miss alinement issue connecting the pot to the stove. I messaged them on Facebook with a few photos and promptly they sent me a new pot without me having to argue a case like you have to with a lot of big businesses now days. Great customer service goes a long way and keeps customers coming back.

15 July 2025
Unprompted review
Rated 5 out of 5 stars

Love my Petrl G2 pot

Love my Petrl G2 pot! Just got back from 6 days on the Bigfoot trail and it boiled water significantly faster than my mates cooking setups. Fantastic product!

1 July 2025
Unprompted review
Rated 3 out of 5 stars

Deceptive Discounts

Firemaple knocked it out of the park with the petrel line. Amazing cost to performance. Their stoves are OK the igniters have been hit and miss. Green peak II is luckily good to go with G2 and G3. Customer service was responsive and easy to work with. The only downside is their ordering platform. Seems a bit shady the way they advertise the discounts when they don't really allow you to use them. The pod cast discount I tried to use said I already used it while trying to make my first time purchase. The shipping insurance also seems shady. Does Firemaple not guarantee undamaged or undelivered items delivery? Every other company I have delt with does.

14 July 2025
Unprompted review
Fire Maple logo

Reply from Fire Maple

Dear Customer,

Thank you so much for your honest feedback — we truly appreciate you taking the time to share both the positives and the concerns.

Regarding the igniter issue: The igniter is considered a consumable part and can sometimes be less consistent. If you ever experience problems with it, please don’t hesitate to reach out — we’ll be happy to assist you through our after-sales support.

As for discounts,if you experienced an issue applying a valid code on your first order, feel free to email our support team — we’re more than happy to help look into it.

About the shipping insurance: this option is available for customers who want extra peace of mind, but it's entirely optional. You can easily deselect it at checkout. That said, we always stand behind our shipments and are committed to ensuring that all items arrive in good condition. If something goes wrong, we will do our best to resolve it promptly.

Thanks again for your support and understanding.

Rated 5 out of 5 stars

Gas Lantern works great!

I saw the gas lantern on Instagram and fell in love with the look and the nostalgia of it. I finally got a chance to use it and it was perfect! Worked great and easy to set up.

7 July 2025
Unprompted review
Rated 5 out of 5 stars

Star X2 cooking system…

I have had the Star X2 cooking system for around two years now. It is a staple on every camping trip or long trail ride. I have used it for boiling water, warming up soup as well as the stove attachment for skillet cooking. It’s always perform flawlessly. The system is light and compact, which is a must for over landing in my Jeep.

6 July 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, innovative, functional, and very practical product.
I highly recommend it for your hikes or simply for a camping trip
Top-notch customer service, responsive and very professional.

3 July 2025
Unprompted review
Rated 5 out of 5 stars

Great for coffee on the blackstone

I wanted something to boil water for coffee while camping and this worked great!! Took a long time to get there and it never got to a rolling boil but its the best I could ask for without electricity lol. It's sturdy, small and easy to carry and I plan to use it often!

20 June 2025
Unprompted review
Rated 1 out of 5 stars

Total scam

Paid for an order last year never received. It shows on my Orders, but it says unfulfilled never refunded my money and never gave me any money back.

14 July 2024
Unprompted review
Fire Maple logo

Reply from Fire Maple

Dear Customer,

We're very sorry for the oversight. Your order was previously flagged as a high-risk transaction, and our customer service team reached out via email to confirm your order details. However, we never received a response, so the order was not processed or refunded at the time.

Could you please check your email and reply to confirm how you'd like to proceed? We’re happy to either issue a full refund or arrange a new shipment for you.

Thank you for your understanding, and again, we apologize for the inconvenience.

Rated 1 out of 5 stars

Filter failure and broken trust

My first 2 orders from Fire Maple (a wide variety of items) went well and exceeded my expectations in price, performance and quality. My recent third order (5 items) included a flawed stainless steel coffee filter with a ragged tear in the fine mesh screen. I promptly sent an email to warranty with photos of the item, proof of purchase and shipment arrival. Their reply was insulting. I was told the damage was minor and would not be replaced nor fully refunded, but I was offered a $7 discount. I was fully expecting their offer to replace the flawed one. Instead I have a simple metal filter that fails to do it's job properly because some inspector or customer service failed doing theirs. I'm furious.

15 June 2025
Unprompted review
Fire Maple logo

Reply from Fire Maple

Dear Customer,

We’re truly sorry that your recent experience did not meet your expectations — that is never what we want for our customers.

We offered a $7 refund and asked whether you were okay with that solution, but we didn’t receive a reply. If the coffee filter is not functional, please kindly respond to our previous email or reach out to our customer service again — we’ll be happy to arrange a replacement for you.

All of our products are covered by a 3-year warranty, so please rest assured that we are committed to making this right.

Thank you for your support, and again, we sincerely apologize for the inconvenience.

Rated 5 out of 5 stars

The pot arrived on time and I love it…

The pot arrived on time and I love it and the stove was exactly what I will need on thru hike of the AT next year as I wanted to get everything I need for it. I tested it and it heats up water to boiling rather quickly as I will need to save the fuel on the trail.

13 June 2025
Unprompted review
Rated 5 out of 5 stars

I love fire maple products

I love fire maple products! Currently have the boil and use it for everything! Makes my life camping or traveling way simpler. I definitely will be buying more! And at a fair price!

9 June 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely love this camping kettle…

Absolutely love this camping kettle from FireMaple!

It’s super lightweight, which makes it perfect for backpacking and hiking trips. What really impressed me is the windproof system. Even in freezing temps, the flame stays rock solid — super reliable.

Pros:
• Packs down super compact — comes with a little carrying pouch too.
• Thoughtfully designed handle with a plastic grip, so you don’t burn yourself (it’s not heatproof, but I use it with a gas stove, so no issues — should be fine over a campfire too).
• Great value for money. The build quality feels solid — I think this kettle will last a long time.
• A 110g gas canister fits inside the kettle. The lid doesn’t close completely, but it still saves space — I even went on a trip with just the kettle alone!

Cons:
• It used to come with a tea infuser, but sadly that’s not included anymore :(

Highly recommend for all-season outdoor adventures!

6 June 2025
Unprompted review
Rated 5 out of 5 stars

Fire Maple cooking system

Absolutely love the Fire Maple cooking system. Lights easily and quickly, and the wind proof casing means that water boils super quickly and isn’t impacted by the wind and weather. Light and compact, everything folds down into one pot for easy transport. Best piece of kit I’ve got. Love it!

4 June 2025
Unprompted review

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