Firezza Pizza Reviews 132

Don't order unless you specifically want cold pizza and for it to be an hour late. This is now the case for us 3 times on the bounce. When you call to try and get it resolved, they just pass the blame and don't help. 0 customer service. Really frustrating as the first time we used them the pizza was great. Only good that first time though.

This is related to an ongoing problems with an order from August, which has not yet been resolved.

We were regular customers of Firezza Royal Tunbridge Wells branch (every Friday regular... until this experience). Whilst visiting family in London (Putney), we’ve ordered pizzas from Firezza in Wandsworth. Pizza arrived on time, but nowhere near the same quality as we are used to. Pizzas were bland, visually smaller than the ones we regularly get from the Tunbridge Wells branch, with very little toppings and one pizza had all the toppings piled up to one side of the pizza. We were originally contacted by the Wandsworth branch, who offered us a refund or a repeat order, so we requested a refund, since we do not live in London. Since then, we have heard nothing from Firezza, no replies to our emails and not returns to our phone calls.

We have now contacted Firezza once again, which they responded saying, once again, that they would issue a refund and have not heard from them... AGAIN... No reply to emails or phone calls.

It’s a great pizza but service is ordinary. Latest order took over an hour and pizza almost cold. Not the first time.

In general the delivered pizza is good. This time anyway the Stratford Firezza delivered a overcooked pizza. Tomato ontop started to dry and there were some black dots because of overcooking. Really bad.

Appalling service - two hour wait for a very poor flavourless
pizza with a burnt base. Don’t waste your time and money

Firezza Pizza. This is the greatest Pizzas I have ever had. The taste, best ingredients, which can actually be tasted. I would highly recommend, give them a go. They have branches 21 around London.
Thank you
Firezza.

Text spam - don't give them your number/call them. I'm not sure how they got mine as I've never ordered from them before, but the texts are relentless and nobody responds to polite requests to remove my data. If you're having a similar problem, you can report them via the Information Commissioner's Office (sorry Trustpilot won't allow links).

Constant spam messages that when you opt out, you still receive them and you can’t get through to anyone.

TERRIBLE SERVICE
I received a burnt pizza from Firezza Willesden Green, when I called to complain, the operator offered me a free next order and said she will write it down in my account.
When I called to order my free pizza, a different person said he doesn't see such thing in the account and can't give a free pizza.
I am a regular customer and found this quite disappointing not because of the free pizza but because of the way he treated me. At the end he hang up the phone....
Not going to order again for sure!

I honestly don’t remember how their food was because it’s been so long since I ordered it, but I’m leaving this review because I still get annoying text message spam from them months after ordering from them through Deliveroo. I’ve tried to block them each time I receive a message, but some how they keep getting through.

Good pizza, but echoing the sentiment in other comments - customer service non-existent staff typically rude and unapologetic. If you go in-store it looks like they're all stoned (which would explain a lot). Avoid if you expect prompt delivery.

Quite nice pizza usually but very disappointing delivery today from the West Hampstead store. Ordered through their own website but they sent it out with a Deliveroo driver to whom they gave completely the wrong address. He showed me his screen - the address they’d sent him to was miles away. So the pizza arrived 45 minutes late, stone cold, and the Deliveroo guy - who gets paid peanuts anyway - has been given the runaround for an hour. Won’t be ordering from them in future.

I don't understand the bad reviews.best pizza I've ever eaten in the UK and really disappointed it's shut in MK.

Ordered through Deliveroo. Even though the reviews online weren’t great they were ok on Deliveroo. Sadly it was a mistake. Pizza arrived on time but was as cold as the side salads. Extra toppings I paid for seemed to consist of one piece eg sausage.
I complained to Deliveroo who contacted the establishment. Believe it or not there excuse was that this was the level of quality they give to all their customers. You couldn’t make this up!!

It was Sunday and we ordered a delivery at 7pm. Appalled by over 1.5hr wait. Called 20-odd times and either no answer, message telling me the shop was closed or being hung up. Was so excited for the pizza but it never came. Paid by card and didn’t get our money back! Ordering very confusing, tried for 45 min to order and ended up calling the restaurant. The staff are the rudest I have ever known. Was hung up on 6 times. Ruined my Sunday night. Overpriced pizzas: Franco Manca is half the price. Don’t place an order, takes your money. Staff should not run a business as they’re unable to provide service. 2h now

I have been a good customer of Stratford village firezz. Once my order was delivered incorrectly with sliced sausage to a vegetarian. The company offered no apology. They sent a driver with another pizza which took another 40 minutes and they wanted the previous one back.
Today I ordered 2 pizzas. I only EVER order individual pizzas due to an extreme allergy to meat. The two pizzas came as one and despite the driver waiting for instruction on my doorstep the manager would not replace the pizza with individual to avoid meat contact. I explained I was unhappy with his attitude to a customer especially given my order history but he basically said ‘tough’ and was prepared to loose all future orders.
Because I didn’t receive an apology when they got it wrong and because he was completely dispassionate about my not being able to eat the delivery I can only use my right to NEVER order again from this company. When customer service is this bad they don’t deserve the loyalty.
I’ve had better pizza too!

I had a reply promising my money back or a free pizza. I replied twice to them and they have ignored both emails. Absolutely validating my complaint and shoddy customer service!

Really unresponsive service.

Ordered a pizza, received an ETA but when I called at the expected delivery time, I was told it would be another hour.

Cancelled the order and requested a refund - which didn't happen. I'm now on my 3rd round of messages to the customer service team and have had slow replies every time. Completely useless.

Worst delivery pizza place ever.
Waited 2 hours for a pizza and drinks, when the pizza arrived the drinks were missing, and they told me (after calling 4 times) that if I wanted the drinks I had to wait another 30 minutes!!!

added an hour to my delivery time and then didn't answer the phone so I could cancel.

The pizza is ok but there are always issues with delivery. Also the site is not very user friendly I feel.