First Choice Produce Reviews 

679
TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

Fabulous fresh produce with a wide range of choice including great gift ideas as well. Efficient and speedy service - particularly loving the range of fresh fish produce. Found this company during Loc... See more

Company replied

Rated 5 out of 5 stars

These are quality products, my favourites are the basil, mint and coriander oils. I added them as a finishing oil to nearly all my dishes over the Christmas period. Much simpler way to add a punchy... See more

Rated 4 out of 5 stars

It was fairly easy to order the stuff I needed although it still could do with some improvement & quite a few things were out of stock Everything delivered was fresh & in good shape which was n... See more

Rated 4 out of 5 stars

Excellent speedy service. Items well packed. Unfortunately second crockery set wasn’t available but wasn’t notified of this before delivery so ended up with half the place settings we needed. Prompt r... See more

Company details

  1. Food products supplier
  2. Catering food and drink supplier
  3. Food producer
  4. Fresh food market

Written by the company

First Choice are purveyors of speciality fine foods for the hotel and restaurant industry in London.


Contact info

3.8

Great

TrustScore 4 out of 5

679 reviews

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3.8

All reviews

(679)

1 review in the last 12 months

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Rated 1 out of 5 stars

the delivery was late and it was rotten…

the delivery was late and it was rotten and mouldy. i should have recieved it on the friday but i got it on the monday after a long hot weekend in either the van or the warehouse. i threw it all away as it was so bad. i spent £264 on it with nothing to show for it. i have messaged them four times and still no reply. it’s so wrong.

10 August 2022
Rated 1 out of 5 stars

poor service

poor service. sent 2 emails when their delivery driver delivered to the wrong house and the food was left out over night. No response. Avoid.

2 August 2022
Rated 1 out of 5 stars

Special products but by no means fresh

They sell special products that I can't find elsewhere so I got excited but then I got moldy lemons, moldy raspberries, moldy mushrooms, and cheese expired a month before. It's a problem when the raspberries cost £10. I wrote to them the day of the delivery as they say on the site but 10 days later, still no reply.

Update: I got a refund, by contacting them on the email they gave here, I think the email on their site is out of date

13 July 2022
First Choice Produce logo

Reply from First Choice Produce

Hello there,

we are very sorry to hear of this. However we have no record of your email/contact - so we have not been made aware of the issues, of course we would have refunded having had pictures and an email stating what the issues were - however we have looked through all emails and nothing was there.
Please resend your original contact/complaint to sales@firstchoiceproduce.com and we will get it sorted asap for you.

best regards
Chloe

Rated 3 out of 5 stars

The produce was good

The produce was good, but for the 2nd time was damaged in transit - the packs of burrata burst and the liquid soaked through all the other constants and the cardboard of the box; the Post Office had opened it and packed the burrata and the outer box in plastic bags, but everything was soaked and smelly.

6 June 2022
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Reply from First Choice Produce

Hi there, thank you for your comments, apologies for the transit issues - we are working with third party delivery couriers of whom we have spoken with about being more careful!
thank you so much.
best

Rated 5 out of 5 stars

First Choice is wonderful

First Choice is wonderful! Its fresh vegetable and fruits are of very high quality, and at a better price than local organic shops. We are very happy with their delivery as well, which normally comes within 2 days and in early mornings. We will recommend it to our friends and will continue to use it.

16 May 2022
Rated 1 out of 5 stars

I received less than I ordered and the…

I received less than I ordered and the bananas I did receive we're bad and have now sent 2 emails to you and await a response.

5 May 2022
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Reply from First Choice Produce

Hello there,

we have not received any emails regarding the above? please redirect the email to:

sales@firstchoiceproduce.com

whereby we will reply asap.

Rated 1 out of 5 stars

My order not been delivered on time

My order not been delivered on time, the parcel was damaged. I had customers who order cakes from me, unfortunately I have to call and explain that I can’t make it on time. So I lost order, and not sure if this customers will come back to me.

4 May 2022
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Reply from First Choice Produce

We are so very very sorry to hear this. We have also spoken to the courier service who we used to deliver your order - so that they are also aware of this!

thank you for letting us know, apologies again.

best regards
Chloe

Rated 3 out of 5 stars

I never got confirmation of ddelivery…

I never got confirmation of ddelivery date whereas I asked for it and it was therefore delivered when I was not supposed to be there and confirmed the day after ???!!

There is obviously a serious deflaut in follow up of customer service

3 May 2022
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Reply from First Choice Produce

Hello there, we are very sorry for this - yes indeed there was an internet delay with order auto replies.

this has now been sorted.

thanks for letting us know

Rated 3 out of 5 stars

THe salmon was poor tasting and this…

THe salmon was poor tasting and this has been a recurring issue with the product over the past two years.. 50% of the time it is lovely and tastes smoked; the other 50% of the time it is tasteless and plain - this time it was in the latter variety.

2 May 2022
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Reply from First Choice Produce

Hello there - we have forwarded this information on to our fish supplier, as this is the first complaint of this nature. we will await to see their response and get back to you via email

thank you for your comments

Rated 1 out of 5 stars

I did not receive my order

I did not receive my order. I cannot contact customer service, emails are bouncing back and I don't receive any answer.

11 April 2022
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Reply from First Choice Produce

Hello, please forward all complaints to:

sales@firstchoiceproduce.com

Rated 1 out of 5 stars

Not for the first time eggs were…

Not for the first time eggs were damaged a 1/3 of a tray smashed and egg got inside veg& bread not a happy person left message on voice male no reply 5days ago does not help big sign says this way up then the courier leaves it the other way up
Other than that happy with the service as always
Thanks

4 April 2022
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Reply from First Choice Produce

Thank you for letting us know - we have passed this on to the courier and spoken to the line manager.

Rated 1 out of 5 stars

BAD PIES

bought some pies,, only to find a very large bone still in it whhich could have easily choked me or my kids,,,, then the after care was terrible...

2 March 2022
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Reply from First Choice Produce

Hello there, very sorry to hear of this.
who did you contact? please forward information on to sales@firstchoiceproduce.com

Rated 5 out of 5 stars

Always terrific

As always, great quality food, well packaged and delivered right on time. It’s nice to be able to get special foods when they are in season, like mushrooms, herbs, unusual fruit and veg.

26 February 2022
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Reply from First Choice Produce

Thank you!

Rated 5 out of 5 stars

Saw the item I wanted from first choice…

Saw the item I wanted from first choice produce. It was great they had it. Also item came on time( which was shown on their website). Very Happy I will order again and use first choice produce.

24 February 2022
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Reply from First Choice Produce

Thank you!

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