I like the app, except you can't leave review comments/tasting notes from the app. Thumbs up/down is nice, but I have to go to the website to add my personal comments.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Their review process helps you target the wines you like and they use that flavor profile to suggest other wines you might like.
Company replied
Most wines are very good. Usually 1-2 out of 6 are drinkable, but I wouldn’t buy another.
Company replied
Good wine and dood selection. Plenty of help if you need it! Classy people.
Company replied
Company details
About Firstleaf Wine
Written by the company
We map your preferences to our portfolio of award-winning wines so you don't have to.
Personalized Wines, Delivered
No two palates are alike — and your wine should reflect that. To get started, you take a quick quiz with questions about what you like to eat and drink. Your responses inform the wines we choose for you and your ratings inform future shipments, creating a wine subscription that evolves as you do. Fun fact: 98% of our monthly club shipments are unique!
Endless Exploration
Discover the world of wine without leaving home. Firstleaf’s expertly crafted portfolio introduces you to bottles from the best wine regions and varietals across the globe. With thousands of wines tasted each year, only the finest make it into our collection. Every shipment includes new wines, ensuring a fresh and exciting tasting experience with every box. If you want to see a summary of the wines you’ve enjoyed, check out your WinePrint!
Award-Winning Wine at Unbeatable Value
We partner directly with world-class winemakers to bring you award-winning wine at up to 60% off retail prices. With no middleman, you're guaranteed premium quality and exceptional value in every bottle. The average annual savings for our wine club members is $500 compared to retail. And with our satisfaction guarantee, you can try new wines risk-free — if you don’t love it, you’ll get a credit toward your next pick.
| Personalize wines | Visit store | Open app |
Get your first 6 wines for $44.95 + free shipping!
Written by the company
The best subscription wines at the best value, guaranteed.
Enjoy wine without the worry
We’ll credit you for the price of the bottle if you don’t like a wine we select for you.
Contact info
50 Technology Ct., 94558, Napa, United States
- 1-800-461-7203
- service@firstleaf.com
- firstleaf.com
4.3
Excellent
868 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I like the app
I like the app, except you can't leave review comments/tasting notes from the app. Thumbs up/down is nice, but I have to go to the website to add my personal comments.
9 July 2025
Reply from Firstleaf Wine
Thank you for the feedback! We are constantly working to improve the app experience for our members and will be sure to pass this on.
A Tasty Experience
I love this company very much. The wines are delightful and would highly recommend FirstLeaf to anyone interested in trying so many different wines. The arrival of the wine comes securely packaged and have never experienced a damaged bottle.
If you would like to treat yourself or someone else-this is the right gift!
8 October 2025
Reply from Firstleaf Wine
We work hard to make sure our wines are delivered in great condition! That being said, we know accidents can happen and our Member Experience team is ready to help if there's ever any damage to an order.
Tried First Leaf and I'm very happy I did
The wines are a cut above. Really good whites and even better reds. It's fun to try many types of wines I never heard of.
21 August 2025
Reply from Firstleaf Wine
We're continually adding to our club to make sure we have new and exciting wines to explore! Be sure to check out our current inventory here: https://www.firstleaf.com/store
I can choose the types of wine I like…
I can choose the types of wine I like best and at the same time try new ones. I also have the flexibility to further customize my orders.
22 August 2025
Reply from Firstleaf Wine
We believe in catering the club experience to each member's needs and happy to hear it's working out for you!
Firstleaf chooses great wines for me
Firstleaf chooses great wines for me! It’s rare to receive one I don’t like!
25 September 2025
Reply from Firstleaf Wine
Glad to hear you're enjoying the wines and thanks for the review!
The concierge service
The concierge service, the prompt shipment, wine quality ability to try new wines
27 September 2025
Reply from Firstleaf Wine
We're so happy to hear you're having a great experience and can't wait to help with the next order!
Great wine selections, fast service, professionalism
Great wine selections, fast deliveries, great wine concierge.
3 October 2025
Reply from Firstleaf Wine
Thank you for leaving a review!
My wine concierge was the best.
My wine concierge was the best.
She manages my preferences perfectly.
8 August 2025
Reply from Firstleaf Wine
Thank you for the kind words and great to know our Wine Concierge team has been able to help!
Out of all the wines that I have been…
Out of all the wines that I have been sent I only found 1 not to my liking and considering the number of wines tasted that an incredible score.
20 July 2025
Reply from Firstleaf Wine
Happy to hear you've enjoyed the wines so far and we're always ready to help if you get a wine you don't like. Just reach out to our Member Experience team and we'll make it right!
Wine selections
All most, if not all the selections that Lindsay has recommended have been a hit with, not only my wife and me, but everyone we serve them to. Plus, if there is a suggested wine, I can change it to something else.
26 September 2025
Reply from Firstleaf Wine
It's great to hear Lindsay has been able to find wines for you and your loved ones to enjoy! Please let us know if there's anything else we can do to make your club experience even better.
Reply from Firstleaf Wine
Thank you for the review!
Delicious New Taste Every Quarter
I love getting 6 new bottles of wine every three months. I like to experiment, and Firstleaf makes that very easy to do. All the wines are delicious and the process is easy, low cost, and efficient.
14 August 2025
Reply from Firstleaf Wine
We're so happy to hear you're having a great experience in our club! Our Wine Concierge team is also a great resource for exploring new wines. Feel free to reach out if you'd like their assistance building your next shipment.
Appreciated the wines from new sources
Appreciated the wines from new and varied sources. I would like to see more wines from mainstream sources such as France and Germany, as well as from some better-known vineyards.
1 October 2025
Reply from Firstleaf Wine
Thank you for the review and the good news is we're continually adding new wines to our club! We work directly with local and international small-batch wineries, and do all the winemaking & finishing here at our winery. You can view our current inventory and see the awards our wines have won in our Wine Store: https://www.firstleaf.club/store.
Reply from Firstleaf Wine
Thanks for the review and let us know if there's anything we can do to make your experience even better!
Rachel was great for helping me choose…
Rachel was great for helping me choose my wines for this shipment.
Thank you.
6 October 2025
Reply from Firstleaf Wine
We're happy to hear Rachel was able to help! Please feel free to reach out any time for wine recommendations.
I'm incredibly grateful for the…
I'm incredibly grateful for the opportunity to visit here. The best experience we had in Napa, plus the wine was amazing.
9 September 2025
Unprompted review
Reply from Firstleaf Wine
Thank you for the review and be sure to check out the Napa wines in our club!
Ripoff for there mistake
They shipped an order that contained sweet wine which we do not drink. The claimed they sent an email then later admitted that they could see that I did nor receive it. They still kept a $25 restocking fee even thought I notified them before it shipped.
I check my emails constantly and have all email going back to March including junk and trash. As they admitted in there email they can see that I did not get it.
There mistake and I have to pay for it. Not right.
13 August 2025
Unprompted review
Reply from Firstleaf Wine
Apologies for the inconvenience!
We do send reminder emails a few days before an order ships so that members can swap wines or push out their next delivery as needed. Our records show that a reminder email was successfully delivered to your inbox on 8/6/25. We do rely on our members to check their inbox regularly as we are on online wine club and email is our primary mode of communication.
Once an order is processed, cancellation is subject to our restocking fee listed in our Terms and Conditions here: https://www.firstleaf.com/terms. We also have information about our restocking fee listed on our site here: https://help.firstleaf.com/hc/en-us/articles/220136348-Updating-or-Delaying-an-Order-Ship-Date.
We do have a satisfaction guarantee for our members! If you'd like to give us another try, please reach out to us at service@firstleaf.com and we're happy to set up a consultation with our Wine Concierge team who can take your feedback about the wines and build your next order to your tastes.
This is a pretty deep it's kind of good…
This is a pretty deep it's kind of good to do survey and I got experienced by doing this is very good help me out with my words and I understand that's why I like doing the surveys
25 July 2025
Unprompted review
Reply from Firstleaf Wine
Thanks for leaving a review and please let us know if there's anything we can do to make your experience even better!
We have enjoyed most of the wines that…
We have enjoyed most of the wines that have been shipped to us. Your shipping is prompt and always secure. The variety of the wines is exceptional and we have ordered more of certain wines because of the quality. It's been an enjoyable experience so far.
16 July 2025
Reply from Firstleaf Wine
Thank you for the review and we're always happy to help if you ever get a wine you don't enjoy! Just reach out to our Member Experience team at service@firstleaf.com and we'll make it right.
Very satisfied with the wine and the…
Very satisfied with the wine and the help I get when ordering and any question are answered. Service Friday ad knowledgeable am very happy with Firstleaf
3 July 2025
Reply from Firstleaf Wine
Happy to help and thank you for leaving a review!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.