Fish Motors Reviews 

140
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional, welcoming, and knowledgeable staff, making the car buying process pleasant and stress-free. Many highlight the exceptional customer service, noting agents are approachable, helpful, and not pushy, providing clear explanations. The overall experience is frequently described as smooth, easy, and efficient, with everything handled quickly from start to finish. Reviewers are delighted with their new cars, often describing them as fantastic and a dream to drive. Thoughtful touches like gift hampers and thorough valets add a personal and delightful aspect to their purchase.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as helpful, friendly, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpful, friendly, and... See more

Product

Users describe positive interactions with the product, with many expressing delight and satisfaction with... See more

User experience

Reviewers mention positive feedback about user experience, with many customers describing the process as... See more

Customer service

Customers had positive experiences with customer service, describing it as amazing, brilliant, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delighted with our new car and the fantastic service from Fish Motors. From the first phone call everything was simple, and when we travelled from Scotland to Bolton the process of collecting our ca... See more

Company replied

Rated 5 out of 5 stars

From the moment we turned up to view the car Ryan and the team was professional and made us feel welcome and explained everything about the car Plus when we got the car everything was sorted for us... See more

Company replied

Rated 5 out of 5 stars

Found the right car for us through Fish Motors (via Auto-Trader) and staff were all extremely helpful from first step through the door. Ryan processed our purchase and arranged everything we needed... See more

Company replied

Rated 5 out of 5 stars

Chris and the friendly team at Fish Motors were professional, knowledgeable and helpful. They took the hassle and stress out of my car buying experience I have no hesitation in recommending Fish Moto... See more

Company replied


Company details

  1. Car dealer

Written by the company

Used Car Sales - Over 160 cars available Enhance your drive today at our award winning dealership, relaxed family atmosphere


Contact info

4.8

Excellent

TrustScore 5 out of 5

140 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(140)

75 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service and overall experience

Great service and overall experience, would definitely recommend Fish Motors to anyone looking for a car. Ryan has been really helpful throughout the process!

2 July 2025
Unprompted review
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Reply from Fish Motors

Thank you for taking the time to leave us such a wonderful review Lena we really appreciate and value your feedback

Rated 5 out of 5 stars

I recently bought my first car in…

I recently bought my first car in Britain, and 🐠Fish Motors🐠 made the whole process a breeze! I was so nervous, but their team guided me through every step. Their customer service was top-notch, and I felt supported the entire time. I am 100% satisfied with the service they provided, and I would recommend them to anyone looking for a car. It was such a great experience overall!🚗💨 #FirstCar #FishMotors #CarBuying #HappyCustomer #Britain

20 June 2025
Unprompted review
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Reply from Fish Motors

Hi John

Thank you so much for your kind words! We're absolutely thrilled to hear that your first car-buying experience was a smooth and enjoyable one with us. 🚗💨 It’s our mission to ensure every customer feels supported and confident throughout the process. We really appreciate you taking the time to share your experience, and we’re so happy you're loving your new car! Wishing you many happy drives ahead! 🐠🚙

Kind Regards,
Fish Motors

Rated 1 out of 5 stars

Disappointing Experience

I found an Audi E-Tron for sale on Fish Motors’ website that was the exact specification I had been searching for. I contacted them and spoke with Ryan to get more details. It was clear from the photos that a few parts were missing, so I made an initial offer £600 below the asking price. Ryan declined. A few days later, I increased my offer to £300 under asking, which was again rejected. Fair enough, they’re entitled to refuse offers.

What really disappointed me though, wasn’t the refusal, but what came next. After another two weeks of searching and still not finding another car with the same spec, I decided to bite the bullet and offer the full asking price. That’s when the experience took a sharp turn.

Ryan asked how we intended to pay, and once I said we had our own finance arranged, he suddenly added a £399 admin fee, something that had never been mentioned in any of our previous conversations. This felt like nothing more than a punishment for not using their in-house finance.

Trying to be reasonable, I had my finance provider contact Fish Motors directly. They confirmed they weren’t charging Fish any fees, yet Fish Motors still refused to budge on the £399 charge. So, despite being ready to pay the full asking price, a deal wasn’t made.

To make matters worse, I watched the same car sit unsold on their site for just 1 week before they dropped the price by £800. That speaks volumes. If they were willing to cut £800 off the price later, it’s hard not to see their refusal to deal with me, a serious buyer, as stubborn and unprofessional. It leaves you wondering whether they genuinely want to sell cars or just push their finance products.

In the end, I bought a better car from a different dealer who was transparent, respectful, open to negotiation, and didn’t tack on shady, last-minute fees.

Avoid Fish Motors. In my experience, they’re inflexible, lack transparency, and make the buying process unnecessarily difficult. If you’re looking for honest, straightforward service - look elsewhere.

2 May 2025
Unprompted review
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Reply from Fish Motors

Hi Mark

Thanks for your feedback, and we're sorry to hear about your experience. We always strive for transparency in our dealings, and we apologise for any confusion that was caused.

As for the price reduction, we adjust pricing based on market conditions, but we understand how this might have been disappointing. We're glad to hear you found a car that better suited your needs, and we hope this experience doesn’t discourage you from considering Fish Motors in the future.

Thank you again for your feedback, and we wish you the best with your new car.

Kind Regards,
Fish Motors Team

Rated 5 out of 5 stars

A truly amazing garage

A truly amazing garage. Highly recommend. Had an issue with my car that I bought, they’ve been so accommodating and fixed it. Gave me a courtesy car. Nothing was too much, and always dealt with politely. Thank you

22 June 2025
Unprompted review
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Reply from Fish Motors

Thank you for taking the time to leave us such a fantastic review we really appreciate and value your feedback

Rated 1 out of 5 stars

Scam artists

I purchased a Peugeot 2008 from here in 2023 and within 3 weeks the clutch had gone. A few weeks after that the dpf needed completely replacing (not cleaning) and 2 months after the dpf replacement it was the serpentine belt plus 2 further visits to a mechanic. All in all there were £4700 worth of repairs needed doing in the first 5 months of purchasing and when I spoke to the garage after the clutch I was told it was wear and tear so nothing they could do. I later found out through a main dealership who took a good look at it that it had clearly been in an accident and badly repaired but this never came up on checks so clearly was unreported. Avoid these people at all costs.

28 June 2025
Unprompted review
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Reply from Fish Motors

Hi Chris,

We are sorry to hear about your experience, but after thorougly checking our customer records, we have not been able to find any purchase made by you or under your name. We take all feeback seriously and pride ourselves on transparency and integrity.

If you believe this is a genuine concern related to our business, please contact us directly with more detail (registration number or purchase invoice) so we can investigate this futher. We are comitted to resolving any legitimate issues but also want to make sure information shared publicly is accurate.

Thank you
Fish Motors

Rated 5 out of 5 stars

Second time using Fish Motors

Second time using Fish Motors, great customer service and made the process easy and straightforward. Would definitely use again.

15 June 2025
Unprompted review
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Reply from Fish Motors

Thank you for taking the time to leave us such an amazing review Liam we really appreciate it.

Rated 5 out of 5 stars

Great service

Could not recommend this garage enough. Amazing treatment from start to finish. Very efficient and informative at every stage. Thanks again!

6 June 2025
Unprompted review
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Reply from Fish Motors

Thank you for taking the time to leave us such a wonderful review Danielle we really appreciate and value your feedback

Rated 5 out of 5 stars

Very please with my Citroën C5…

Very please with my Citroën C5 aircross, friendly staff. Finance options explained clearly. All good 👍🏻

7 June 2025
Unprompted review
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Reply from Fish Motors

Thank you for taking the time to leave us such a great review Daniel we really appreciate it

Rated 5 out of 5 stars

Superb service and after-sales support

Superb service and after-sales support. Found a small crack in windscreen a couple of days after buying car. They sent someone round to fix for free, no questions asked, then checked after to make sure I was happy with the job. Happy customer

17 May 2025
Unprompted review
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Reply from Fish Motors

Thank you for taking the time to leave us such a fantastic review Marc we really appreciate and value your feedback

Rated 5 out of 5 stars

Great Customer Service

Welcoming and friendly staff. Buying my first car was made very easy and im a happy customer.

3 June 2025
Unprompted review
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Reply from Fish Motors

Thank you for taking the time to leave us such an amazing review Carol we really appreciate it

Rated 1 out of 5 stars

I’ve noticed a couple of bad reviews…

I’ve noticed a couple of bad reviews including one in May 2025. We bought a Mini Countryman diesel Cooper in 2024 from them and it’s been a nightmare. On collection we found it had no engine oil despite having been told it had an oil change, the engine malfunction light came on within 2 days of receipt, the car then spent two weeks in their care but within a further 2 days after collection the light was back on. Then it went to a so called expert under warranty that determined it was the exhaust gas valve which they replaced. This lasted a little over 3 months when the car literally blew up because the true cause of the problem was that the DPF was blocked. We eventually replaced the blocked filter & the EGV costing more than £1500 of our own money. Do not waste your time and money with these charlatans, when confronted with my account of these issues I was told these are the vagaries of buying 2nd hand cars; more like buying from Fish Motors.
Trust you find this beneficial and prevent others from our year long ordeal.

1 July 2024
Unprompted review
Rated 5 out of 5 stars

Good dealer

Knowledgeable, understanding, honest, professional

23 May 2025
Unprompted review
Fish Motors logo

Reply from Fish Motors

Thank you for taking the time to leave us such an amazing review Mike we really appreciate it

Rated 5 out of 5 stars

Fish Motors. Outstanding Service and Quality

I had a fantastic experience at Fish Motors! The staff was incredibly friendly and knowledgeable, especially my salesman, Chris, who went above and beyond to make the car-buying process smooth and enjoyable. He took the time to understand my needs and guided me through their great selection of vehicles. I appreciated the transparency with pricing and financing options, which made everything feel straightforward. The test drive was seamless, and I felt no pressure at all. I left with a car I love and a smile on my face! Highly recommend Fish Motors and Chris for anyone in the market for a new ride!

17 May 2025
Unprompted review
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Reply from Fish Motors

Thank you for taking the time to leave us such a wonderful review Jamie we really value your feedback and appreciate your kind words

Rated 1 out of 5 stars

Do not buy a car from this dealer

Do not buy a car from fish motors.you have been warned.bunch of cowboys running that show!!and more importantly there cars are faulty aswell .engine management light problems after a couple of days, then they are not interested in helping sort the problem correctly,then after getting the finance company involved.they soon backed tracked and took the car back and rewound the finance,and after the car was handed back they even had the cheek to try and black mail me ,buy saying they wouldn’t rewind the deal if I didn’t sign a piece of paper saying I would have to keep my mouth shut about the whole ordeal!!! Stay well clear!

1 May 2025
Unprompted review
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Reply from Fish Motors

Hi Darren,

We are disappointed to read your comments and take them very seriously. However, your account of the situation does not accurately reflect the full facts.

We worked with your in good faith to resolve the issue, including engaging with the finance provider and agreeing to take your car back with a refund in full. We acted in line with all relevant procedures and ensured a fair and amicable resolution.

We remain comitted to providing a transparent and professional service, and we are always happy to address genuine concerns.

Thank you
Fish Motors

Rated 5 out of 5 stars

Highly recommend!

The most relaxed car buying experience we've ever had! Ryan was a pleasure to do business with - no pushy sales or yo yo negotiating with trade in prices - just a very straightforward sale thankyou. Highly recommend

25 April 2025
Unprompted review
Fish Motors logo

Reply from Fish Motors

Thank you for taking the time to leave us such a wonderful review Julie we really appreciate it

Rated 1 out of 5 stars

After purchasing car from this dealer…

After purchasing car from this dealer there was constant issue with transmission, which they were trying to fix and for about a year the car was coming in and out of various garages without success in fixing it. Then coning to an year close after purchasing dealer turn around saying they won't cover cost for this to be fixed as the fault keeps reoccurring. This dealer sells faulty cars and doesn't feel reliable to get this fixed or exchange it. Don't trust this dealer as you will end up with expensive bill to get car fixed to roadworthy state

1 May 2025
Unprompted review
Fish Motors logo

Reply from Fish Motors

Hi Janac,

We’re sorry to hear about your experience and the ongoing issues you’ve described. We understand how frustrating it can be when a fault persists despite multiple attempts to resolve it.

From our records, we did carry out several inspections and repairs during the first year after your purchase, and we always aim to assist customers to the best of our ability within the terms of the warranty and vehicle condition at the time of sale. Unfortunately, if a fault reoccurs beyond a certain point or falls outside of warranty coverage, we are limited in how far we can go with ongoing support.

We value all feedback and remain committed to fair and honest customer service.

Kind Regards
Fish Motors

Rated 5 out of 5 stars

Following on from my review a week ago

Following on from my review a week ago, I’ve now had a new battery fitted by Fish Motors due to problems with the previous one. So far so good. The car is starting up and no issues with anything at the moment. Drives beautifully. I was told by Chris to bring the car in on Thursday morning and leave it with them for an hour. The battery had already been ordered. Just needed replacing. Had a chinwag with the owner (Mr. Fish). Seemed like a real genuine bloke. Apologised about the situation but said don’t worry, it’ll get sorted. Battery was duly replaced and my keys handed back to me. No charge because it was still under warranty (3 months). The whole experience was very stress free and i felt very pleased. Should you want to buy a used car, you need to check these people out. You won’t go far wrong.

24 April 2025
Unprompted review
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Reply from Fish Motors

Thank you for the lovely review, we are pleased you are happy with your purchase :)

Rated 5 out of 5 stars

Friendly people

Friendly people, great customer service and welcoming. Was given a ‘Thank you’ box which was filled with goodies. Would 100% recommend to anyone looking to buy a car.

18 April 2025
Unprompted review
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Reply from Fish Motors

Thank you for taking the time to leave us such a wonderful review Alisha we really appreciate your kind words and value your feedback

Rated 5 out of 5 stars

Excellent

Excellent. Matthew was very helpful and left me to look around the car without pressuring me. He sorted all of the issues that I needed to be sorted out before the purchase was completed. Also the gift box which I received when I collected my car was a lovely touch. Would highly recommend

5 April 2025
Unprompted review
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Reply from Fish Motors

Thank you for taking the time to leave us such a wonderful review Ashley we really appreciate and value your feedback

Rated 5 out of 5 stars

Exceptional service from start to…

Exceptional service from start to finish, flawless customer service I would highly recommend.

22 March 2025
Unprompted review
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Reply from Fish Motors

Thank you for taking the time to leave us such a fantastic review Tracy we really appreciate it

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