Fish Motors Reviews 

140
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional, welcoming, and knowledgeable staff, making the car buying process pleasant and stress-free. Many highlight the exceptional customer service, noting agents are approachable, helpful, and not pushy, providing clear explanations. The overall experience is frequently described as smooth, easy, and efficient, with everything handled quickly from start to finish. Reviewers are delighted with their new cars, often describing them as fantastic and a dream to drive. Thoughtful touches like gift hampers and thorough valets add a personal and delightful aspect to their purchase.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as helpful, friendly, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpful, friendly, and... See more

Product

Users describe positive interactions with the product, with many expressing delight and satisfaction with... See more

User experience

Reviewers mention positive feedback about user experience, with many customers describing the process as... See more

Customer service

Customers had positive experiences with customer service, describing it as amazing, brilliant, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delighted with our new car and the fantastic service from Fish Motors. From the first phone call everything was simple, and when we travelled from Scotland to Bolton the process of collecting our ca... See more

Company replied

Rated 5 out of 5 stars

From the moment we turned up to view the car Ryan and the team was professional and made us feel welcome and explained everything about the car Plus when we got the car everything was sorted for us... See more

Company replied

Rated 5 out of 5 stars

Found the right car for us through Fish Motors (via Auto-Trader) and staff were all extremely helpful from first step through the door. Ryan processed our purchase and arranged everything we needed... See more

Company replied

Rated 5 out of 5 stars

Chris and the friendly team at Fish Motors were professional, knowledgeable and helpful. They took the hassle and stress out of my car buying experience I have no hesitation in recommending Fish Moto... See more

Company replied


Company details

  1. Car dealer

Written by the company

Used Car Sales - Over 160 cars available Enhance your drive today at our award winning dealership, relaxed family atmosphere


Contact info

4.8

Excellent

TrustScore 5 out of 5

140 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(140)

75 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company

Friendly staff. Very well informed ,great experience all round

10 May 2024
Unprompted review
Fish Motors logo

Reply from Fish Motors

Thank you for such a great review, we appreciate it

Rated 1 out of 5 stars

Terrible place to buy a car

This car I bought from fish motors was an on going issue see Google reviews, I bought a ford focus off them, head gasket went less than 3 months in , they took it back to fix ,it never received receipts ,off them , my finance company wanted to rewind the finance. I collected the car the mechanics said they spent £4500 on the engine . The car was patched up , I have two read outs 1 off the AA one off an independent company via my finance company, 13 months apart ,by this point the car had bern off the road 11 months 3 months with fish motors mechanics. When collecting it ,there was spots of tar all down one side , my fuel was down to 4 miles on the clock .there was 90 miles put on the clock, slashed tyre , the car was under tree body work was knackered. So after 7 months of driving it carefully as I was told off Brian the mechanic, piston number 1 had gone again ,or was it even fixed ?? Patched up I have evidence. In the mean time this car was off the road ,I lost my job as I relied on the car to get there, then lost my home , and relationship, true fact . The car is now back with the finance company , not fit for purpose car , and all you get off fish motors is the length of time I had it , well you couldn't produce receipts of work you done, avoided my finance company , and me . The other sickening thing I traded a excellent car in .to get a not fit to drive car . I have lots of pictures if you look on Google reviews to prove all this .

19 June 2024
Unprompted review
Rated 1 out of 5 stars

Fish Motors Ltd

Fish Motors Ltd
To add to my review I have buckets of evidence should it be needed.

Present date 28/7/2024 , our finance company has dealt with this issue and is now in their hands. Fish motors still have not acknowledged that the fault was there and present at point of purchase despite lots of evidence.
Buyer beware they do not openly deal with issues they just bury their heads in the sand. Read trust pilots statistics on this garage !

I think 1 star is generous! Minus 50 ! My clear and present review of fish motors I publish today has taken many weeks to conduct! Following a back injury I thought I'd acquired the perfect vehicle to accommodate My condition I shall now continue life living with , after not many weeks we had a very clear and present engine fault issue....the manager at fish motors doesn't willingly accommodate repairs without argument and certainly doesn't like a woman being right. Maybe moving forwards ,chaps a lesson in sexism may be worth your time ! Repair one completed we thought maybe just maybe It was a blip and things would come right...how wrong were we. This has led to the biggest and most expensive uncovering of cowboys experienced to date . With the patronising, degrading and arrogant voice of the manager in the background they reluctantly carried out repair number 2 again for engine issues. 5 mins from home repair number 3 soon became apparent. Again for engine issues. The manager refuses to deal with me because boo hoo I shouted at him... grow up and admit the vehicle you sold is not fit for purpose and you wouldn't need shouting at ! , apparently repair #4 ( which is where we are sat at the moment ) uncovered 29 faults on the vehicle that have clearly been hoped wouldn't be found ! Apparently we should allow them to look at ! Biggest laugh available that to be quite honest because let's face it #1 #2 and #3 were a complete lump of codswallop. And the "invoices" a 3yo could have put together ... If you intend to buy a vehicle I'd suggest your first stop a reputable mechanic for it fully checked over but beware fish won't go down without a fight..
Current day ... we have opened a case with a solicitor and our finance company along with trading standards and dvsa . I WILL NOT go down without a fight especially when I know damn well the vehicle is not fit for anyone to ever drive!
NOT disability friendly ! And I stick by this because YES I have unavoidably been left with a disability. And YES fish motors were aware this is why I bought the nightmare
NOT female friendly ! The attitude and arrogance they really do not care
NOT honest !
NOT trustworthy !
To update I have been MADE to alter my review yet still sat with a car not fit for purpose!

💥 update I have made contact with another customer who also has been subjected to engine issues !! 💥

18 June 2024
Unprompted review
Rated 3 out of 5 stars

Not a bad price but car had a couple of…

Not a bad price but car had a couple of issues.
Needed new battery straight away.
Engine light came on from day 1
Was informed it was something or nothing.

Didn't really want to know once the car was collected.

2 April 2024
Unprompted review
Fish Motors logo

Reply from Fish Motors

We are sorry to hear you were not fully satisfied. Please can you let me know the registration of the vehicle you purchased so we can look into this further. Thank you

Rated 5 out of 5 stars

Great Service!

Myself & my partner recently bought our first family car from Ryan at Fish Motors. Could not fault anything and was pleased with how smooth trading in my old car was and the deal we got on the new one. Will definitely recommend Fish Motors to family & friends and would not hesitate to come back when it’s time to look for our next car. Thanks again Ryan :)

23 March 2024
Unprompted review
Fish Motors logo

Reply from Fish Motors

Thank you for the lovely review, hope to see you again for your next vehicle! :)

Rated 5 out of 5 stars

Fish motors made buying my car a joyful experience a lovely…

Fish motors made buying my car a lovely stress free experience. Their Friendly helpful staff sorted my fianance and they aren't pushy sales reps like alot of other car companies that I've experienced, they let you look around, they answer any questions you may have and give you time to think as it is a big purchase.
A big thank you

23 March 2024
Unprompted review
Fish Motors logo

Reply from Fish Motors

Thank you for taking the time to leave us such a great review

Rated 5 out of 5 stars

Matthew was very friendly polite and…

Matthew was very friendly polite and professional from start to finish. Purchased audiQ2 off fish motors well happy with the car. Buying vehicle and getting finance hassle free experience. No hard sell just let me have the key and look at the vehicle at my leisure. I had a slight problem and they were honest helpful and professional with their after service would definitely recommend to family and friends in the future.

4 March 2024
Unprompted review
Fish Motors logo

Reply from Fish Motors

Thank you for leaving us such a wonderful review

Rated 5 out of 5 stars

What a great place to buy from

What a great place to buy from. No pressure really helpful and supercars at super prices. Highly recommend. Thanks, Chris great service.

10 January 2024
Unprompted review
Fish Motors logo

Reply from Fish Motors

Thank you for the wonderful review

Rated 5 out of 5 stars

Excellent experience

This is the first vehicle we have purchased from Fish Motors and wouldn't hesitate to use them again and also to recommend them for anyone wanting to purchase a vehicle. From the outset Ryan was polite, helpful and professional with no hard sell. He made the process easy all the way from us agreeing to buy our new vehicle to the handover.
Thanks Ryan
I would strongly recommend using Fish Motors

7 December 2023
Unprompted review
Fish Motors logo

Reply from Fish Motors

Thank you for taking the time to leave us such a fantastic review

Rated 5 out of 5 stars

Yes absolutely 💯...Good prices and…

Yes absolutely 💯...Good prices and deals very professional..Ryan assisted us all the way and no pressure selling...cheers all my Mum was really excited on her new Yaris...

27 November 2023
Unprompted review
Fish Motors logo

Reply from Fish Motors

Thank you for such a great review

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish, Ryan was brilliant I was nervous buying my car on my own but he made sure I was looked after and understood everything clearly.

Great deal on the warranty as well for my peace of mind

Will recommend to family and friends, my cousin is currently under going finance with them as well

Thank you very much Fishmotors

1 September 2023
Unprompted review
Fish Motors logo

Reply from Fish Motors

Thank you so much for taking the time to leave us such an amazing review

Rated 5 out of 5 stars

Very good experience

Very good experience, very relaxed and let me look around the car on my own . The staff were very helpful and the whole experience was relaxed , loving my new car . Thanks Fishmotors 😊

2 September 2023
Unprompted review
Fish Motors logo

Reply from Fish Motors

Thank you for such a great review

Rated 5 out of 5 stars

Excellent car dealership

Best customer service. Bought both my cars from FishMotors and both have been really good motors. The communication and speed through the purchases have been great and they’re always happy to help you out.
5 star rating from me.

11 August 2023
Unprompted review
Fish Motors logo

Reply from Fish Motors

Thank you for such a wonderful review

Rated 5 out of 5 stars

Fish Motors Excellent

I don't often write a review and rarely do people comment when they have received a good experience so I thought I would share mine.

Car dealers have a reputation and to be honest I was expecting the same here but Matthew from this family run business was fantastic. It was a very busy day, lots going on but he continued to make sure my family and I were OK while we waited for him.
We were given the keys to the car we were interested in and took our time to go over it, we then went out for a test drive and I can honestly say we never felt pressured or intimidated at all, the staff were excellent.
The only downside to Fish motors is they are located in Bolton and we had to drive up from North Wales 😀. Will recommend family and friends and they will be my first contact in future

22 April 2023
Unprompted review
Fish Motors logo

Reply from Fish Motors

Thank you very much David for your lovely feedback.

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