Hi Fit for Me team, I’ve been using the platform for my workouts and wanted to share some feedback regarding a recurring issue. During the exercises, the video frequently freezes or lags, w... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
And I thought it was Asian Pilates so already it’s false advert..I’m obese so getting on the floor is a mission and getting back up in time for the next exercise is not working,but I’ll continue becau... See more
Company replied
The workouts seem ok. Initial offer is cheap, but jumps to 47.99. Bit steep. So I cancelled. Oh boy, now that's an interesting process page after page of offers, please stay...to the point whe... See more
Company replied
I like the selection and difficulty of the exercises. What I don't like and don't understand is why I can't return to a given exercise—once it's finished, it's locked? Why? I'd like to repeat the se... See more
Company replied
Company details
Written by the company
Fit4Me - your first step to a healthier, more active life Fit4Me is here to help you start your wellness journey, even if you’ve never worked out before. You’ll find everything you need to start: short video workouts, Wall Pilates, Chair Yoga, personalized meal plans, and intermittent fasting programs. All adapted to your goals, fitness level, and lifestyle. Fit4Me supports you every step of the way with no pressure, no stress, and no complicated routines. More than 500,000 people have already joined Fit4Me across iOS and Android, building healthier routines and feeling stronger every day.
Contact info
United Kingdom
- support@fit4me.io
- fit4me-life.com
2.7
Poor
522 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I would like to quit my subscription…
I would like to quit my subscription and there is not an obvious way how to do it. The app service is not transparent.
11 January 2026
Unprompted review
Reply from Fit4Me
Hi Daniela,
We’re sorry to hear that the cancellation process felt unclear — this is not the experience we want our users to have.
For transparency, we do provide step-by-step instructions on how to manage or cancel a subscription on our website here:
👉 https://support.fit4me.io/support/how-to-check-my-subscription-details-or-cancel-it
If you experience any difficulties or cannot find the option, our support team is always ready to help. Please contact us by email and we’ll assist you directly with the cancellation.
Thank you for your feedback — it helps us improve.
Best regards,
The Fit4Me Team 🌿
Easy paced exercises
10 January 2026
Unprompted review
Reply from Fit4Me
Hi Fran,
Thank you for your review!
We’re glad to hear you found the exercises easy paced and useful — that’s exactly what we aim to provide, especially for building consistency and confidence.
Wishing you continued progress and enjoyment with Fit4Me!
Best regards,
The Fit4Me Team 🌿
I found that the chair yoga really
I found that the chair yoga really helps with my neck pain.
It is easy to fit into my lunch break at the office every day.
9 January 2026
Unprompted review
Reply from Fit4Me
Hi Emma,
Thank you so much for sharing your experience!
We’re really happy to hear that Chair Yoga is helping with your neck pain and that it fits so well into your lunch break routine. That’s exactly what we aim for — simple, effective workouts that work with real life.
Wishing you continued comfort and progress, and thank you for choosing Fit4Me! 💚
Best regards,
The Fit4Me Team 🌿
Issue resolved
I wanted to provide an update. Since my review fit4me contacted me and since then they have resolved my problem and issued a full refund which i have received.
Customer service was super quick and helpful to be fair and i'm happy with my outcome - thank you Ella.
As with all these online apps i would suggest to do your own due diligence - but they do exist and clearly have teething problems, but i'm happy that things were able to be resolved quickly and in a very professional manor.
I subscribed for a 4 week trial for £11.76 (€15) in Dec 25. I downloaded the app - could not log on from the moment i subscribed. Tried the desktop same issue - it's like i don't exist. Have written to cancel any further subscription as can't access account to cancel. For me this is a scam, it is about time auto renewal was an option after the initial period - not a default - these companies are ripping off consumers and making millions out of them. Avoid
9 January 2026
Unprompted review
Reply from Fit4Me
Dear Phil,
Thank you for sharing your feedback, and I’m truly sorry to hear about the frustrations you’ve experienced. We understand how disappointing it can be when you are unable to access the service, especially after making a purchase.
We absolutely do not want you to feel this way, and we are committed to resolving the issue. We’ve sent you an email with further details to help clarify and assist you in processing the refund, as well as cancelling your subscription.
Please check your inbox for more information, and feel free to reach out if you encounter any other issues. We're always happy to help and ensure everything is properly addressed.
We also appreciate your feedback about the auto-renewal process, and we’re continuously working to improve our customer experience.
Thank you for your patience, and we hope to resolve this situation for you as soon as possible.
Best regards,
The Fit4Me Team 🌿
App not available even if payment done
They are selling packages, but app is not available in Google play store! In contact form on web page is not possible to submit anything. How to get payment back???
9 January 2026
Unprompted review
Reply from Fit4Me
Dear Agnese,
Thank you for sharing your feedback. We have sent you an email with further details to assist you with your situation and to resolve the issue you've encountered.
Please check your inbox for more information, and feel free to get in touch if you need any further assistance.
We appreciate your patience and understanding.
Best regards,
The Fit4Me Team 🌿
App glitches all the time
App glitches all the time, when it does load you can’t understand the instructor. Contacted them several times to cancel and they ignore you
7 January 2026
Unprompted review
Reply from Fit4Me
Dear Kiran,
Thank you for your feedback, and I’m truly sorry to hear about the issues you’ve experienced with the app. We understand how frustrating glitches and communication challenges can be, and we’re working to improve the user experience.
Unfortunately, we were unable to find an email from you in our system, but I can confirm that your subscription has been successfully cancelled. We have also sent you an email to better understand the specific issues you encountered so that we can work on resolving them and improving the service.
We are committed to making things right, and we hope we can assist you further. Please don’t hesitate to reach out to us if you have any additional concerns.
Best regards,
The Fit4Me Team 🌿
I don’t quite know how I fell for this
I don’t quite know how I fell for this! They offered a subscription for €15 then when I had paid via Apple Pay and opened the app, I see that the monthly subscription is €36!! I have sent an email requesting to cancel my subscription as per my statutory right and have informed my bank on the same day that I paid (as there was NO possibility to cancel on the app as they state nor do I see the subscription appearing under Apple subscriptions).
8 January 2026
Unprompted review
Reply from Fit4Me
Dear CD,
Thank you for sharing your feedback, and I’m sorry for the confusion you’ve experienced.
To clarify, the €15, 19 charge is for the discounted price of the initial subscription. After the first month, the subscription renews at the regular price, which is clearly outlined in our terms and conditions. These terms are presented to all customers during the purchase process, and by confirming the purchase, customers agree to the pricing structure.
We understand that this may not have been immediately clear, and we truly apologize for any misunderstanding. If you have already reached out to our support team via email, rest assured that they will assist you with your cancellation request and provide any further clarification.
Unfortunately, we are unable to identify your profile based on the information provided in the review. However, if you contact our support team with the email address or other details used during registration, we will be happy to assist you further.
Thank you for your understanding, and we look forward to resolving this matter for you.
Best regards,
The Fit4Me Team 🌿
I Tried!
I have a hard time following the presenters moves, I have my volume turned up and he is hard to hear, I have to do it on my phone, I find it hard to see. I don't think this is the program for me.
5 January 2026
Unprompted review
Reply from Fit4Me
Dear Wanda,
Thank you for sharing your feedback with us. We’re truly sorry to hear about the difficulties you’ve faced while following the exercises.
We’ve received similar feedback from other users, and we are already working on improving the audio and visual quality of the presentations. Your experience is very important to us, and we appreciate you bringing this to our attention.
However, we were unable to find your profile in our system. Could you please reach out to us at support@fit4me.io with the email address associated with your account? We’ll be happy to assist you in resolving this issue.
Thank you for your patience and understanding, and we look forward to helping you.
Best regards,
The Fit4Me Team 🌿
Correction and praise
I would like to praise the Fit4Me team. After my negative experience they made an effort to improve their service. I am very satisfied now.
2 January 2026
Unprompted review
Reply from Fit4Me
Dear Conny,
Thank you so much for your kind words and for updating your review. We are thrilled to hear that you are now satisfied with our service.
We truly appreciate your patience and understanding as we worked to improve your experience. Your feedback is invaluable in helping us continue to enhance our service.
If you ever need any further assistance, we are always here to help!
Best regards,
The Fit4Me Team 🌿
Its not for me
7 January 2026
Unprompted review
Reply from Fit4Me
Dear M M,
Thank you for sharing your feedback. We’re sorry to hear that the program isn’t the right fit for you.
Would you be willing to share more details about what didn’t work for you? Your feedback is really important to us, and we’d love to improve the experience for you and other users.
Looking forward to hearing from you.
Best regards,
The Fit4Me Team 🌿
I like the app
I like the app. Easy to find, great exercise, I believe it!
6 January 2026
Unprompted review
Reply from Fit4Me
Dear klant,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re enjoying the app and finding the exercises effective. Your support means a lot to us!
We look forward to continuing to help you reach your fitness goals.
Best regards,
The Fit4Me Team 🌿
WARNING - FRAUDULENT COMPANY?
This company has now made three unauthorised debits from my bank account and has not replied to my email. I have reported it to the fraud department of my bank who is now investigating.
BE WARNED!
6 January 2026
Unprompted review
Reply from Fit4Me
Dear Karen,
Thank you for bringing this to our attention. We take any concerns about billing and account security very seriously, and we’re truly sorry to hear about the issues you’ve encountered.
Regarding your charges, we have reviewed your account and found that all payments were processed according to an active subscription, which automatically renews unless cancelled. Here's a breakdown of the charges:
December 2025: You purchased a monthly Pilates plan and a meal plan, both with a discount applied.
£15.19 for Pilates
£9.79 for the meal plan
January 2026: After the promotional period ended, the subscription automatically renewed as per our policy.
£46.74 for Pilates (without the discount)
£35.60 for the meal plan (without the discount)
We have not found any evidence of unauthorised charges on our side, and all payments were made in accordance with the active subscription. However, we completely understand how concerning this situation can feel, especially following the recent changes to our subscription flow.
We have already responded to your email, and we kindly ask that you check your inbox and reply so we can assist you further and clarify the situation.
If you wish to cancel your subscription, you can do so at any time by following the instructions here: https://support.fit4me.io/support/how-to-check-my-subscription-details-or-cancel-it
We are always happy to cooperate with banks and payment providers during any investigation.
We apologize for any inconvenience caused and are here to resolve this matter for you.
Best regards,
The Fit4Me Team 🌿
No answers for my questions emails
No answers for my questions emails. Take more money than agreed upon.
Exercises is not bad, but for me is comlicated, I don't have that much wall space anywhere to practice.
4 January 2026
Unprompted review
Reply from Fit4Me
Dear Monika,
Thank you for sharing your feedback. We wanted to let you know that we responded to your request on December 29th and confirmed that your subscription has been cancelled. Additionally, we sent you another email today with further details regarding your refund request.
We would like to clarify that, according to our refund policy, refunds are only issued in specific cases, and this information is available on our website. We also want to explain that you purchased a monthly subscription and completed the quiz. Before confirming your plan, users are notified that the subscription renews automatically each month until canceled. This information was also sent to your email, along with an invoice stating the subscription type, renewal date, and the amount charged.
However, we are happy to review your situation individually, which is why we’ve reached out to you via email.
Please check your inbox for more details. We are here to help and look forward to resolving this for you.
Best regards,
The Fit4Me Team 🌿
I wanted to get started but only had 15 mins 15…
I wanted to get started but only had 15 mins but the introduction went on to long and I paused it with the thought to continue but now I can’t find it !! And the Workout is not Coming up ?? Disappointed and now I see it’s a monthly payment. This was not explained on starting !!
5 January 2026
Unprompted review
Reply from Fit4Me
Dear Cameron,
Thank you for sharing your feedback, and we’re truly sorry to hear about your frustration.
It sounds like the introduction was longer than you expected, and we understand how that could be frustrating when you have limited time. We also apologize for any confusion regarding the monthly payment. We do try to make all pricing clear during the sign-up process, but we understand how this can still be unclear at times.
Here’s what we can do to help:
Finding the Workout: If the workout isn’t showing up, please try restarting the app or refreshing your profile. If you’re still having trouble, we’d be happy to guide you to the right section. Feel free to contact our support team at support@fit4me.io if needed.
Subscription Management: If you’d like to cancel your subscription or have questions about payments, we can assist you with that as well. You can cancel directly through the app or contact us if you prefer.
We truly appreciate your feedback, and we’re here to make sure you have a better experience moving forward. Please don’t hesitate to reach out for further assistance.
Best regards,
The Fit4Me Team 🌿
Sorry the renewal is more than the sign…
Sorry the renewal is more than the sign up!
5 January 2026
Unprompted review
Reply from Fit4Me
Dear Cheryl,
Thank you for your feedback. We’ve already reached out to you via email to better understand your concern and assist you with the renewal pricing issue.
Please check your inbox, and we’re here to help resolve any questions you may have.
Best regards,
The Fit4Me Team 🌿
These exercises are not suitable for…
These exercises are not suitable for me, i can't get down on the floor nor do I have a wall to lean against. Definitely not for me
5 January 2026
Unprompted review
Reply from Fit4Me
Dear Suzy,
Thank you for your feedback. We’ve reached out to you via email to offer assistance in finding a plan that better suits your needs. We’re here to help and would love to support you in selecting exercises that work best for you.
Please check your inbox for our response, and don’t hesitate to reach out if you have any questions.
Best regards,
The Fit4Me Team 🌿
It’s too early to leave a review but it…
It’s too early to leave a review but it seems easy to follow. Better to review in a month and give it time
5 January 2026
Unprompted review
Reply from Fit4Me
Dear Waltham Forest Amateur Boxing,
Thank you for your honest feedback! We completely understand that it’s early to leave a review, and we appreciate you giving it time before forming a full opinion.
We’re glad to hear that the program seems easy to follow so far, and we look forward to hearing how you feel after a month of use. If you ever need any assistance or have questions, we’re here to help!
Best regards,
The Fit4Me Team 🌿
I’m not able to understand instructors…
I’m not able to understand instructors English. And the video display on my iPhone is too small, so I tried my iPad and it display is the same size. If you can’t make changes this is a waste of my money and time.
5 January 2026
Unprompted review
Reply from Fit4Me
Dear James,
Thank you for sharing your feedback, and we’re truly sorry to hear that you're having trouble with the video display and understanding the instructor’s English.
We want to assure you that we are actively working on improvements to enhance the viewing experience, including options for better video display and clearer instruction. We understand how important these features are for your experience, and we appreciate your patience as we make these updates.
In the meantime, we’ll be happy to assist you further if you need help adjusting settings or have any other concerns.
Thank you for your understanding — we’re confident that things will improve soon.
Best regards,
The Fit4Me Team 🌿
I really enjoy your exercises 👍
5 January 2026
Unprompted review
Reply from Fit4Me
Dear Petra,
Thank you so much for your kind feedback! We’re thrilled to hear that you’re enjoying the exercises. Keep up the great work! 👍
Best regards,
The Fit4Me Team 🌿
Clear instructions but need some space…
Clear instructions and also useful with accompanying video explanations. The disadvantage is that you
need to have a large section of wall free to be able to do the exercises. Or at least enough space along a wall.
5 January 2026
Unprompted review
Reply from Fit4Me
Dear Floortje,
Thank you for your feedback! We’re glad to hear that you find the instructions and video explanations clear and useful.
We understand your concern about needing space along a wall for some exercises. Your feedback is valuable, and we’re continuously working on making the experience more flexible. In the meantime, we suggest adjusting your setup to focus on exercises that don’t require as much wall space.
We truly appreciate your input and are always here to support you in any way we can.
Best regards,
The Fit4Me Team 🌿
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