Fitness Parts Warehouse Reviews 

221
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 89 reviews, reviewers had a great experience with this company. Customers easily find the right replacement parts using the clear diagrams and appreciate the solid product quality that successfully brings their fitness equipment back to life. Many people note that the ordering process is remarkably straightforward, and needed items frequently arrive quickly, properly packaged, and in perfect working condition. However, some people mentioned noticeable delays in receiving their orders and wished for clearer communication regarding shipping statuses and backordered items. A few consumers also experienced frustrating wait times, expensive shipping charges, or occasionally received incorrect parts that required extra effort to resolve.

What people talk about most

Product

Consumers find product satisfaction to be high, frequently praising the exact fit and availability of... See more

Order

Customers had positive experiences with order, highlighting smooth and straightforward processes. Reviewers... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with experiences varying greatly among... See more

Quality

People report positive experiences with quality, highlighting that replacement components are well built and... See more

Service

Reviewers highlight positive aspects of service, expressing overall satisfaction with quick delivery and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

What I liked most was the quick response to customer service on the correct parts for my Norditrac Elliptical. Other places threw the wrong part numbers and it wasted time for me getting my machine up... See more

Rated 4 out of 5 stars

This was the only place I could find what I needed. Was able to install them with no problems and are working good. My only complaint is that they hit my credit card right away but parts were delivere... See more

Rated 4 out of 5 stars

Have my elliptical for year and 2 pedal arm sleeves were disintegrating. Found the parts easily, the price was reasonable. Fixed it and saved me from buying a new elliptical. Only negative is... See more

Rated 4 out of 5 stars

Received treadmill parts as ordered, however I was never given status of my order - when they would ship or when I would receive them. Called several times (never an answer, always a vm)

Company replied


Company details

  1. Exercise Equipment Shop

Written by the company

Based in York, Pennsylvania, Fitness Parts Warehouse is a family-owned and operated business dedicated to supporting your fitness journey. We have access to the entire catalog of available parts from Icon Fitness, which includes top brands like NordicTrack, ProForm, Weider, and many more. Our knowledgeable team understands the ins and outs of exercise equipment. If you're unsure about the part you need or how to get your gear running smoothly again, don't hesitate to reach out. We're experts in identifying the exact piece you need to fix your equipment. If something on your exercise machine breaks or wears out, chances are we have the replacement part you need. Let us help you stay on track with your workouts. With our extensive catalog and expert guidance, you'll be back in action in no time!


Contact info

4.2

Great

TrustScore 4 out of 5

221 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.2

All reviews

(221)

85 reviews in the last 12 months

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Rated 4 out of 5 stars

Received treadmill parts as ordered

Received treadmill parts as ordered, however I was never given status of my order - when they would ship or when I would receive them. Called several times (never an answer, always a vm)

21 October 2025
Fitness Parts Warehouse logo

Reply from Fitness Parts Warehouse

We appologize for the lack of communication. We have been seeing alot of emails end up in customers spam folders. We try to respond to all voicemails within the next buisness day

Rated 5 out of 5 stars

Polar T34 Uncoded Chest strap for AD7

Only company who was immediately helpful and had the right product for our needs. Quick response and mail out time. If you have an Air Dyne AD7 and need a chest monitor...uncoded T34...this is the company you want to do business with. Chest strap connected to the AD7 as soon as it got in range.

14 October 2025
Unprompted review
Rated 4 out of 5 stars

The parts were fine

The parts were fine. Everything I ordered was delivered and the parts were the correct parts. My complaint would be the shipping is pretty expensive and you don't get the parts for two weeks. If I pay that much for shipping I expect I should be getting the part pretty quickly but that's not the case at all.

10 October 2025
Unprompted review
Fitness Parts Warehouse logo

Reply from Fitness Parts Warehouse

We do appologize for the delay on your recent purchase with us. We are working on hiring more staff going into the busy season to keep shipping delays down.

Rated 5 out of 5 stars

Easy to find the part we needed

Easy to find the part we needed on the website. The part arrived quickly, well packaged, and as advertised - appears brand new. We were able to install and now have a fully functional treadmill again.

29 September 2025
Rated 1 out of 5 stars

I ordered a part on July26th and…

I ordered a part on July26th and received the part October 2nd. That is pathetic.

24 September 2025
Fitness Parts Warehouse logo

Reply from Fitness Parts Warehouse

Hello Scott,

We appologize for the misscomunication here.
I show a call was made on 8/4/25 to a number ending in 5920 to let you know this was on back order and we would continue to try and get it in unless we heard from you.
We appologize that this message must have gotten missed. I have issued a 20% refund of the item price as an appology

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