8 months after completion of my training I still not received my certification. It’s a joke basically, as you can’t work or apply for nothing! Fit Pro x also passed the contact of another person... See more
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See what reviewers are saying
Great course, amazing mentors who regularly reach out to assist and check in progress. I am currently carrying out the Leve 3 course, looking to become a PT and online fitness coach. I would like t... See more
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M FitPro has been absolutely brilliant for my personal and professional development. Every course I’ve completed has helped me grow as a coach and better support my clients, especially the w... See more
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I've been a member of Fitpro for over 25 years. They've never failed to deliver on consistent, top notch training and their customer service is prompt, professional, personalised and energetic -... See more
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Company details
About FitPro - Fitness Professional CPD Education
Written by the company
We are FitPro, the fitness industry’s trusted global influencer. Join our community for the best insurance, high-quality education, content and music. Let us support you.
What we offer you:-
Trusted public liability insurance. Whether you’re a student or teacher, a studio owner or run retreats, FitPro has the right insurances for you
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Over 95 CPD courses from world-class educators to support your professional development
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Insightful and practical content to keep you in touch with what's new in the fitness industry
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Great music, professionally mixed for your classes, delivered through our app MyGroupFit
OUR PHILOSOPHY
Founded in 1990, by Jane Waller and Brent Hallo, FitPro launched a bunch of firsts into the UK fitness industry, and created a globally recognised body that provides support, education and services to the fitness industry. Naturally, we're proud that FitPro has welcomed over half a million fitness professionals through our door.
PERSONAL TRAINER INSURANCE
Having insurance is a fundamental part of being a true fitness professional, and it’s important to know you are getting the right cover. Whether you’re a student or teacher, a studio owner or run retreats, FitPro has the right insurances for you – after all, we’ve been fitness specialists for over 30 years.
WORLD-CLASS CPD EDUCATION
With over 95 online courses you can stack up CPD points and learn vital skills to push your career forwards. There’s a vast choice: from menopause to nutrition, S&C to special populations … the list goes on.
FITPRO MEMBERSHIP
Sign up for a membership package and be supported in your career with the latest education and knowledge.
MUSIC
MyGroupFit (part of the FitPro family) has served the UK health and fitness industry for over 25 years. We deliver the best professionally mixed music compilations and music licensing for instructors and fitness and leisure facilities.
Contact info
85 Great Portland Street, First Floor, W1W 7LT, London, United Kingdom
- +44 (0)20 8586 0101
- info@fitpro.com
- fitpro.com
4.3
Excellent
305 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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I renewed with you at the end of Feb…
I renewed with you at the end of Feb but you never took my monthly payment. I had to chase you up and ask why. Even then you told me my insurance had expired even though I had a certificate! All good now but I have no idea what would have happened if I’d needed to claim!
19 April 2024
Reply from FitPro - Fitness Professional CPD Education
Hi Alison
Thank you for your additional valuable feedback in your conversation with Darren today around your recent application for continuance of insurance with us.
We tracked the February application, and there were clearly some bank issues which have been ID’ed and resolved.
Thanks for bringing this matter to our urgent attention and giving us the opportunity to sort it out, and we unreservedly apologise for any inconvenience caused.
Thank you for being part of the FitPro community
From all at the FitPro team
Reply from FitPro - Fitness Professional CPD Education
Hi Heidi
Thank you for giving us 5 stars. We're really pleased you found our service helpful and informative. Thank you for being part of the FitPro community!
From all at the FitPro Team
Good service and friendly voices
Being listened to and friendly people to help your progress. Great updates and information
17 April 2024
Reply from FitPro - Fitness Professional CPD Education
Hi Christine
Thank you for your lovely review. We're delighted that you feel valued as a FitPro member and that you get so much from our information and support. Thank you for being part of the FitPro community.
From all at the FitPro Team
Really easy and quick
16 April 2024
Reply from FitPro - Fitness Professional CPD Education
Hi Clare
Thank you for your great review. It's good to hear that FitPro is delivering the service you need as a fitness professional.
From all at the FitPro Team
Really helpful setting up my student…
Really helpful setting up my student insurance, they answered all my questions and were really knowledgeable.
2 April 2024
Reply from FitPro - Fitness Professional CPD Education
Hi Anna
Thank you for your lovely review. It's great to hear that you found our insurance service and customer support so helpful. We think it's important that you can speak to a real person, especially when you are starting out in your fitness career. Thank you for choosing FitPro and we look forward to supporting you!
From all at the FitPro Team
Reply from FitPro - Fitness Professional CPD Education
Hi Nicola
Thank you for your great review. We're delighted you found our insurance service so helpful and we look forward to supporting you in your fitness career.
From all at the FitPro Team
Fitpro Instructor Public and Liability Insurance
I required Instructor Public and Liability insurance.
Darren Orton was on hand to answer all of my queries, via call and email providing exceptional customer service throughout.
Insurance was purchased with ease, communications answered quickly and efficiently.
I would recommend Fitpro Insurance.
22 March 2024
Reply from FitPro - Fitness Professional CPD Education
Hi S
Thank you for your 5 star review. We are delighted you found our service so easy and helpful. Darren has been helping fitness professionals like you for many years and we think it's important to provide a personal service. Thanks for being a FitPro member!
From all at the FitPro Team
Reply from FitPro - Fitness Professional CPD Education
Hi Eleanor
Thank you for your lovely review. It's great to hear that the FitPro insurance works so well for you and that you found the process easy. Thanks for being a FitPro member!
From all at the FitPro Team
Reply from FitPro - Fitness Professional CPD Education
Hi L
Thank you for giving us 5 stars. We think its important to give our members great service and we're delighted to support you in your fitness career.
From all at the FitPro Team
Super easy to join and get insurance
Super easy to join and get insurance. Probably the best fitness company.
27 March 2024
Reply from FitPro - Fitness Professional CPD Education
Hi Marc
Thank you for your lovely review. It's great to hear that the FitPro insurance works so well for you and that you found the process easy. Thanks for being a FitPro member!
From all at the FitPro Team
Customer service is always excellent
Customer service is always excellent. Speedy responses and lots of useful information. Very friendly!
21 March 2024
Reply from FitPro - Fitness Professional CPD Education
Hi Jasmine
Thank you for your lovely review. It's great to hear you found our customer service excellent and friendly. We are here to support the FitPro community!
From all at the FitPro Team
Reply from FitPro - Fitness Professional CPD Education
Hi Leila
Thank you for giving us 5 stars. We think its important to give our members great service and we're delighted to support you in your fitness career.
From all at the FitPro Team
Simple phone call to renew expired…
Simple phone call to renew expired insurance. Very easy and straightforward.
15 March 2024
Reply from FitPro - Fitness Professional CPD Education
Hi Pam
Thank you for your 5 star review. We think it's important that you can speak to a real person and Darren has been helping fitness pros like you for years. We're really pleased you found our service so easy!
From all at the FitPro Team
Competitive pricing and always there at…
Competitive pricing and always there at the end of the phone when I have any questions.
6 March 2024
Reply from FitPro - Fitness Professional CPD Education
Hi Peter
Thank you for your review and giving us 5 stars. We are delighted that you value our service and insurance, and also that you know that we are here to support you in your fitness career.
From all at the FitPro Team
Excellent customer service and Excellent Insurance
Excellent customer service and excellent insurance. Can't fault it.
6 March 2024
Reply from FitPro - Fitness Professional CPD Education
Hi Sophie
Thank you for your lovely review. It's great to hear you found our customer service excellent when buying your insurance. We think its important to give our community excellent customer service and we're delighted to support you.
From all at the FitPro Team
Website down, no updates given
Website was down for schedule maintenance, which is standard and expected. They did add a notice to their Facebook Page explaining this. However there were no updates provided, and no timeline listed. On their maintenance message it stated that you could still contact them by phone and email. They were uncontactable by either. They did not keep people informed, and there were many of us left in the dark. So much so we were checking if the company had closed.
When contact was re-established, the feedback I provided did not feel like it was taken on board at all. I was left to feel that they might let the same situation occur again and that they thought that this behaviour was ok customer service. I renewed with them due to the short time window but I will be reviewing this for next year.
Update - I really appreciate Fitpro reaching out to me, after it was all sorted, and asking for my feedback. I had a lovely chat with Teresa, who sounded like she really took on board the feedback and was going to pass it along.
1 March 2024
Reply from FitPro - Fitness Professional CPD Education
Hi
Thanks for your feedback. We are very sorry for the website outage early last week, and that you felt uninformed. We did post on social media, as you saw, that we had scheduling overruns. But our one issue became two with an unrelated phone service issue for a number of hours before we were able to redirect to facilitate comms. Again, please accept our apologies. We understand how important our services and support are to FitPro members and, as everyone knows, we always do our best to ensure contact and and availability at all times. We will learn from this, and put extra safeguards in place. If you have any more questions, we are here for you via email or phone.
From the FitPro team.
Reply from FitPro - Fitness Professional CPD Education
Hi Mike
Thank you for your great review. We're delighted to support you in your fitness career and we think its important that you get excellent and personal customer service.
From all at the Fitpro team
All good simple process to reactivate…
All good simple process to reactivate my Account
23 February 2024
Reply from FitPro - Fitness Professional CPD Education
Hi Chris
Thank you for your great review. Our mission is to support fitness professionals like you. Thank you for choosing FitPro!
From all at the Fitpro team
Reply from FitPro - Fitness Professional CPD Education
Hi Tony
Thank you for giving us 5 stars. It's great to hear that Darren was able to help you. Thank you for choosing FitPro for your professional insurance!
From all at the Fitpro team
Very easy to use and great products
12 February 2024
Reply from FitPro - Fitness Professional CPD Education
Hi Stuart
Thank you for giving us 5 stars. It's great to hear you found it easy to find what you needed with FitPro. We're delighted to support you.
From all at the FitPro Team
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