From the day they collected my vehicle, they kept me fully informed and provided regular updates throughout the entire process. When my car was returned, it looked absolutely fantastic—almost as go... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent communication from Fix Auto UK from start to finish. I was kept informed at every stage of the repair, with regular updates throughout. I couldn’t have asked for better communication. M... See more
Company replied
Great service from Fix Auto Basildon, Jeep went in just before Christmas, kept constantly updated by the team on delivery of parts and repairs, Thank you Star Bewley. Just had the Jeep delivered back... See more
Company replied
Staff were very friendly and welcoming. I called in to collect my car seats after the first week which was no trouble for staff; they were very accommodating. Cosmetic repair was perfect; excellent... See more
Company replied
Company details
- #18 of 35 best companies in Vehicle repair shop
- #10 of 16 best companies in Car Body Shop
- #7 of 8 best companies in Vehicle Dent Removal Service
- #30 of 60 best companies in Vehicle Repair
- #26 of 55 best companies in Car service
About Fix Auto UK - Fix Auto Basildon
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Harvey Close 6-10, SS13 1EY, Basildon, Essex, United Kingdom
- 01268 727127
4.7
Excellent
68 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Fix Auto UK - Fix Auto Basildon
Miss Teresa John,
We're glad to hear that we were able to complete the repairs on your car in a timely manner. We appreciate your feedback.
Kind Regards
FIX Auto Basildon
My car look good as new
From the day they collected my vehicle, they kept me fully informed and provided regular updates throughout the entire process.
When my car was returned, it looked absolutely fantastic—almost as good as new. I’m extremely pleased with the service and have fallen in love with my car all over again. I would highly recommend them for their professionalism, communication, and quality of work.
24 August 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Basildon
Ruramai Ncube,
We are absolutely thrilled to hear about your fantastic experience! It's wonderful that we kept you fully informed and provided regular updates. We're especially pleased that your car looked amazing and that you've fallen in love with it again. Thank you for your kind words about our professionalism, communication, and quality of work.
Kind regards
FIX Auto Basildon
Easy process
The staff were fantastic and the process was easy getting my car looked at and booked in. I was updated on the progress. The work was finished perfectly and car cleaned inside and out.
17 August 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Basildon
Hi Tamara Abrey,
Thank you so much for taking the time to review our services and the 5 star rating. We're especially happy that you were kept updated and that the work was finished perfectly, with an easy estimating and book in process for repairs.
Kind Regards
Fix Auto Basildon
Excellent communication from Fix Auto…
Excellent communication from Fix Auto UK from start to finish. I was kept informed at every stage of the repair, with regular updates throughout. I couldn’t have asked for better communication.
My vehicle was collected and returned clean, and the repair looks fantastic. I honestly can’t fault the service.
I highly recommend Fix Auto UK — a professional, hassle-free service from start to finish!
12 August 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Basildon
M Five Maintenance Ltd,
We are absolutely thrilled to hear about your excellent experience with us! It's wonderful to know that our communication met your expectations and that you were kept informed throughout the repair process. Thank you for your high recommendation!
Kind regards
Fix Auto Basildon
The process from start to finish was…
The process from start to finish was very simple and smooth. The team in the office provided constant communication regarding updates and feedback on the car. A very pain free experience. Would highly recommend.
6 August 2026
Unprompted review
Reply from Fix Auto UK - Fix Auto Basildon
Jack Taylor,
We are so pleased to hear you had such a positive experience with us! It's wonderful to know our team provided constant communication and updates. Thank you for your kind recommendation.
Kind Regards
Fix Auto Basildon
Very good communications before and…
Very good communications before and during repairs being done.
Friendly, professional and helpful staff.
Very good standard of repairs completed.
28 July 2026
Reply from Fix Auto UK - Fix Auto Basildon
Hi Malcolm,
Thank you so much for your fantastic 5-star review! We are so pleased to hear you had such a positive experience with our team and appreciated our communication and the high standard of our repair work.
Kind regards
Fix Auto Basildon
Reply from Fix Auto UK - Fix Auto Basildon
KD,
Thank you for your kind review and 5 star review! We are so pleased you found us easy to deal with and appreciated our communication and updates.
Kind regards
Fix Auto Basildon
Overall very satisfied
Staff were very friendly and welcoming. I called in to collect my car seats after the first week which was no trouble for staff; they were very accommodating. Cosmetic repair was perfect; excellent job. Good communication initially but then no follow up for a couple of weeks and as I couldn't get a response on the phone number they'd called me on I had to visit to find out what was going on.
The repair seemed to take forever; much longer than when I'd had repairs done privately in the past.
Courtesy car was brand new and adequate for my needs. Overall I was very satisfied; it was just a little slow.
29 May 2026
Reply from Fix Auto UK - Fix Auto Basildon
Mrs G,
We appreciate your positive feedback regarding our friendly staff and the excellent cosmetic repair. We sincerely apologize for the communication lapse and the extended repair time. We are reviewing our processes to ensure more consistent updates and efficient service for all our customers.
Kind regards
Fix Auto Basildon
Helpful staff on the reception and the…
Helpful staff on the reception and the process was simple and didnt take long and the repairs done on my car were excellent.
8 May 2026
Reply from Fix Auto UK - Fix Auto Basildon
David,
We appreciate you taking the time to leave us a review. We're happy to hear that you found our staff helpful and the repair process simple, and that you were pleased with the repairs to your car.
Kind regards
Fix Auto Basildon
Reply from Fix Auto UK - Fix Auto Basildon
Hi Lee
Thank you for your feedback happy to read you have received great service from our team at Fix Auto Basildon.
Excellent experience with Fix Auto…
I had a front end car accident at the beginning of May, but thankfully was still drivable and legal. My insurance (Aviva) gave me a choice of 2 local repair centres, and thankfully I Chose FixAuto (Motoraid). I took my car down a couple of days later so they could evaluate what was needed, and the use of a courtesy car for duration of repair. Hollie was fantastic throughout and very responsive to emails. Courtesy car was lovely and a week later I collected my car which was perfectly repaired and cleaned inside and out. Cannot fault FixAuto and would highly recommend.
20 May 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Basildon
Hi Adam,
We're happy to hear that you had a positive experience after your accident. We appreciate you choosing us for the repairs and are so glad the courtesy car and the repair work met your expectations. It's great to know our communication was helpful, and we thank you for recommending us!
Kind regards
Fix Auto Basildon
Absolutely brilliant from start to…
Absolutely brilliant from start to finish. Following an accident I booked my car in for repairs. Everything was exemplary! From collection and return of my car, through updates about the repair, to the help that the office staff provided me with all my queries. Nothing was too much trouble. Car now back and in mint condition - they gave it a deep clean and even hoovered it! Can’t fault anything. Amazing service 😃 Thank you all - especially Hollie xxx
18 June 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Basildon
Hi Julia,
We're happy to hear that you had such a positive experience with us! We appreciate your kind words regarding our team's dedication to providing excellent service, from start to finish. It's wonderful to know that you were pleased with the repairs and the extra care we took with your car.
Fix Auto UK
Great service and efficient
My last review for this company was removed. I don't know why but I will keep this one more brief. They are good, efficient, keep you informed and the work is of high quality.
23 May 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Basildon
Hi David
We appreciate you taking the time to share your experience for us again. We are happy to hear that you found our services efficient and of high quality. We value your feedback.
Kindest regards
Fix Auto Basildon
First class service
I was very impressed with the service I got from the staff right the way through from the first day I took my vehicle to them for repair.
I thought I’d be waiting weeks for my vehicle to be completed but it was days .
Overall I’d highly recommend using fix auto everytime .
Thanks again all
5 June 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Basildon
We appreciate you taking the time to share your positive experience. We're happy to hear that you were impressed with our team's service and the speed of the repair. We're glad you would recommend us!
Kind regards
FIX Auto Basildon
Andy was great delivery all happy with…
Andy was great delivery all happy with the car
1 May 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Basildon
We're happy you're pleased with the delivery and your car. Thank you for sharing your positive experience with us!
Kind regards
FIX Auto Basildon
Basildon car body repairs
Car collected following collision which was clean and drama free. Body repairs completed to a high standard, car was returned in showroom condition - repairs seamless - fantastic service.
Thank you
28 April 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Basildon
Hi Thomas
Thank you for your kind words and 5-star review! We're so glad to hear you had a positive experience with us. We strive to provide excellent customer service and are delighted that you were happy with the repair work and the overall process.
Kind Regards
Fix Auto Basildon
I feel they went above what they were…supposed to
I feel they went above what they were supposed yo do. I really appreciated that & cumunication was really good.
17 April 2025
Reply from Fix Auto UK - Fix Auto Basildon
Hi David
Thank you for your kind words, we strive to provide excellent customer service and appreciate your positive feedback on our performance.
Kind Regards
Fix Auto Basildon
Great service
Great service, great customer service. Very happy with my repair. Thankyou!
10 April 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Basildon
Hi Lucy
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide excellent service and are glad we met your expectations.
Best regards
Fix Auto Basildon
Fantastic!… Star and everyone at Fix…
Fantastic!… Star and everyone at Fix Auto- have gone above and beyond. My Mercedes had some damage on the rear passenger door and it has been repaired like new. It was completed quicker than advised and I have been updated regularly. All very professional and definitely would recommend and use again. Superb team
Thank you
Kind regards john
7 April 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Basildon
Hi John
We are so pleased to hear about your positive experience with our team. We strive to provide exceptional service and are delighted that you were impressed with the quality of the repair, the communication throughout the process, and the overall professionalism of our team. We appreciate your kind words and are grateful for your recommendation.
Best regards
Fix Auto Basildon
Very polite and efficient
Had a small repair for my lorry mainly paint work. Was taken and repaired on the same day very polite and efficient, also did a great job on the repair.
28 March 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Basildon
Thank you for your kind words and for choosing our services. We are delighted to hear that you were pleased with the repair work and the overall experience. We strive to provide excellent service and appreciate your positive feedback.
Best regards
Fix Auto Basildon
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.