Helpful staff on the reception and the process was simple and didnt take long and the repairs done on my car were excellent.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great service from Fix Auto Basildon, Jeep went in just before Christmas, kept constantly updated by the team on delivery of parts and repairs, Thank you Star Bewley. Just had the Jeep delivered back... See more
Company replied
When I had an accident in my Volvo the insurance company gave me the choice of four companies to rectify the work on the left wing. I chose the right company. Fix Auto took their time, sourced... See more
Company replied
I had a front end car accident at the beginning of May, but thankfully was still drivable and legal. My insurance (Aviva) gave me a choice of 2 local repair centres, and thankfully I Chose FixAuto (Mo... See more
Company replied
Company details
- #22 of 37 best companies in Vehicle repair shop
- #12 of 17 best companies in Car Body Shop
- #8 of 8 best companies in Vehicle Dent Removal Service
- #33 of 62 best companies in Vehicle Repair
- #26 of 54 best companies in Car service
Written by the company
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Harvey Close 6-10, SS13 1EY, Basildon, Essex, United Kingdom
- 01268 727127
4.8
Excellent
60 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent communication by Hollie and…
Excellent communication by Hollie and the office, good collection process and completed work in anticipated timeframe
26 February 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Basildon
Hi Ian
Thank you for your kind words and 5-star review. We're so glad to hear you were happy with the communication, collection process, and work provided.
Best regards
FIX Auto Basildon
Great service
Great service. Car was repaired quickly and to high standard. Delivery driver andy very helpful
21 February 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Basildon
Hi Smiffy
Thank you for your kind words! We're thrilled to hear you were happy with the service and the quality of the repair. We'll be sure to pass your compliments on to Andy.
Best regards
FIX Auto Basildon
Pleasant people and company to deal…
Pleasant people and company to deal with, car picked up as arranged, small hire car left, repair took a little longer than expected but the extra day or two was worth the wait. Extremely pleased with the workmanship. Ricky called 1 hr before collection and delivery which was appreciated. Car cleaned inside and out looks new again. Very happy customer
Thanks 👏🏻
18 February 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Basildon
Hi Gerald
We appreciate your kind words and are thrilled to hear about your positive experience. We're glad you were pleased with the workmanship and the extra care taken with your vehicle. We strive to provide excellent customer service and are delighted you found our team helpful and responsive.
Best regards
FIX Auto Basildon
Very pleased with Andy
Very pleased with Andy, he fixed my car and made the process realy smoth, Cant event tell it was involved in an accident, brilliant work, highly recommended!!!
13 February 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Basildon
Hi Alin
Thank you for your kind words! We're delighted to hear you were so happy with the service and the quality of repairs you received. We'll be sure to pass your feedback on to the team.
Kind regards
FIX Auto Basildon
Excellent from start to finish
Excellent from start to finish, efficient & communication was great.
7 February 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Basildon
Hi Joe
We appreciate your kind words and are thrilled to hear that you had a positive experience. Your feedback is valuable to us as we strive to provide excellent service.
Best regards
FIX Auto Basildon
Quick, efficient, professional and helpful
They called me withing 15mins of being informed by insurance company, quick service, very courteous and helpful, they collected and dropped my car back at no extra cost, they even cleaned it inside and out, great communication too. Very happy customer.
5 February 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Basildon
Hi Philippe
Thank you for your kind words. We are delighted to hear that you were happy with the service you received. We appreciate your feedback and will share it with the team.
Best regards
FIX Auto Basildon
Great service from Fix Auto, Star & Andy
Great service from Fix Auto Basildon, Jeep went in just before Christmas, kept constantly updated by the team on delivery of parts and repairs, Thank you Star Bewley. Just had the Jeep delivered back to us looking great by Andy who also collected the courtesy car great handover once again, thank you Andy. Note it arrived back washed in and out, cheers.. Fix Auto was recommended to us by our insurance firm, i do recommend them.
24 January 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Basildon
Hi Robin
Thank you for your kind words and the 5-star rating. We are delighted to hear that you were happy with the service you received from our team. We strive to keep our customers informed throughout the repair process and are glad that you were pleased with the communication updates. We're also pleased that you were happy with the handover and the quality of the repairs. We appreciate your recommendation.
Best Regards
FIX Auto Basildon
Reply from Fix Auto UK - Fix Auto Basildon
Hi L Mertens
We appreciate you taking the time to share your positive feedback. We're thrilled to hear that you found our service to be great, professional, and prompt. Your comments are encouraging to our team and motivate us to continue providing excellent service. Thank you again for your kind words. We value your business and look forward to assisting you again in the future.
Best regards
FIX Auto Basildon
Very good all around service very nice…
Very good all around service very nice polite & helpful staff ( Daisy ) and a very good job
13 December 2024
Reply from Fix Auto UK - Fix Auto Basildon
Hi Stephen
Thank you for your kind words. We're delighted to hear you had a positive experience with our team and thank you for your ongoing custom.
Best regards
FIX Auto Basildon
Great communication throughout
Great communication throughout, took about 7 days to get my car fixed & would recommend to anyone.
13 December 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Basildon
Good morning Harry
We appreciate your kind words and are glad to hear you had a positive experience.
Kind regards
FIX Auto Basildon
Great service
Great service, kept informed at all stages of my repair
9 December 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Basildon
Hi Leigh
Thank you for your kind words. We're glad to hear that you were kept informed throughout the repair process. We value your feedback and appreciate your business.
Best Regards
FIX Auto Basildon
Perfect service
Promptly collected and delivered.
Car looked brand new -everything was done to a high standard.
6 December 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Basildon
Hi Kevin
We're thrilled to hear about your positive experience. It's wonderful to know you were pleased with the prompt service and the high standard of work.
Best regards
FIX Auto Basildon
Great communication and service
6 December 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Basildon
Hi Paul
We appreciate your kind words. We strive to provide excellent communication and service to all our customers.
Best regards
FIX Auto Basildon
Brilliant service
Brilliant service! Can’t ask for much more! Weekly updates fantastic service.
6 December 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Basildon
Hi Ricky
We're so happy to hear you had a great experience. We appreciate your kind words about our service and commitment to keeping you informed.
Best regards
FIX Auto Basildon
Friendly service
Friendly service. Assessed and reprogrammed our car after a theft. Gave us a courtesy car whilst job was being undertaken.
2 December 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Basildon
Hi Ann
We appreciate your kind words about our service. We're glad you found our team friendly and helpful. We strive to provide excellent customer service and are happy to hear that you were pleased with the work we performed on your vehicle.
Best regards
Fix Auto Basildon
Reply from Fix Auto UK - Fix Auto Basildon
Hi Christine
We appreciate your kind words and are glad to hear that you found our staff helpful and that we kept you updated.
Best regards
Fix Auto Basildon
5 Star Experience
Had a lovely experience with Fix Auto, speedy service and lovely staff. Appreciate everything they have done for me, and they also provided a great courtesy car too!
14 November 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Basildon
Hi Catarina
Thank you for your kind words. We're delighted to hear you had a positive experience with us. We appreciate your feedback and are glad you found our service and courtesy car helpful.
Best regards
FIX Auto Basildon
Excellent
From start to finish these guys were great. Excellent, communication, friendly and professional. Really pleased with the repair job on my car, it looks brand new. Highly recommend Fix Auto UK Basildon.
13 November 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Basildon
Dear Mrs Watkins
We appreciate your kind words and are thrilled to hear about your positive experience. It's wonderful to know that you were happy with the communication, friendliness, and professionalism of our team. We're also delighted that you're pleased with the repair work on your car.
Best regards
Fix Auto Basildon
Amazing staff and prompt repair
Amazing staff and prompt repair. Perfect experience with Fix Auto. Handled by Star and her team very professionally, Thank you so much.
11 November 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Basildon
Hi Bilal
Thank you for your kind words. We're delighted to hear you had a positive experience and that our staff provided excellent service. We appreciate you taking the time to share your feedback.
Best regards
FIX Auto Basildon
Very happy with the work
Very happy with the work. Great communication and overall I’m happy with everything
8 November 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Basildon
Hi Ricky
We appreciate your kind words, the 5 Star review and we are thrilled to hear you were happy with the work. We strive to provide excellent communication and service, and we're glad your experience reflected that.
Best regards
FIX Auto Basildon
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.