Excellent customer service, especially Chloe keeping in touch to update us with the progress of repairs to our motorhome and Simon & Ian who collected it and delivered it back to us. The quality of t... See more
Company replied
Location
Switch locationUnit B Intec Business Park, Wade Road, RG24 8NE Basingstoke, Hampshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had a really good experience with Fix Auto UK. They repaired my car to a high standard and provided me with a courtesy car while mine was being fixed, which made the whole process much easier. I als... See more
Company replied
Really happy with the service received from this repair garage. The customer service was excellent, and all the staff were friendly, helpful and approachable. Communication throughout was great, keepi... See more
Company replied
I had an amazing experience at Fix Auto UK today. I was helped by Stewart and Tracey. They were super kind and extremely helpful. Stewart especially helped me through the whole process and explained a... See more
Company replied
Company details
About Fix Auto UK - Fix Auto Basingstoke
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Unit B Intec Business Park, Wade Road, RG24 8NE, Basingstoke, Hampshire, United Kingdom
- 01256 517230
4.5
Excellent
374 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Fix Auto UK - Fix Auto Basingstoke
Thank you Barry, your review is much appreciated.
Good service
Car was repaired as planned and cleaned to a high standard. I had a slight issue with my boot catch when it was returned but they were happy to look at it the next day and had it sorted within an hour. Phil who returned the car was very courteous.
4 February 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Basingstoke
Thank you Christina for a positive review! We are sorry you had trouble with the boot catch at first but I'm happy we were able to rectify the issue within 24 hours. If you have any further issues please feel free to contact us.
Very professional and excellent service
3 February 2025
Reply from Fix Auto UK - Fix Auto Basingstoke
Hi Chris, thank you so much for leaving us a review. The team really appreciate your comments.
Great customer service
Was done quicker than expected. Due to having a unique colour on the car I was worried about it not matching, however they have got the paint work spot on. Great customer service.
3 February 2025
Reply from Fix Auto UK - Fix Auto Basingstoke
Hi Lucy, thank you for leaving us this kind review. The team really appreciate your comments.
Repair of damage to my Aygo
The courtesy car was supplied to suit me.
The repair was completed in a few days (as promised)_ and the car was effectively valeted throughout and returned in a clean condition. Communication was good at all times and everything went smoothly. I would reccommend their service to anyone .
28 January 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Basingstoke
Hi Alan, thank you so much for your kind words. I will pass you comments on to the team.
Excellent service from start to finish
Excellent service from start to finish. Jamie and Phil very pleasant and efficient - thank you and well done!
30 January 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Basingstoke
Hi, thank you so much for leaving us a review. The team really appreciate your comments.
THE PROFESSIONALS
From the day they contacted me they were first rate car reception phone was answered within three rings, nothing was to much trouble. My car was picked up and returned by very polite personnel. Last but not least my car repair is great very professional thank you all.
27 January 2025
Reply from Fix Auto UK - Fix Auto Basingstoke
Hi Michael, thank you so much for leaving such a lovely review. We really appreciate your comments. Please do not hesitate to contact us if you need anything in the future.
Perfect service
Couldn’t fault a thing, from the lovely lady keeping me informed all the way through, to Jamie and Jason making it a real pleasure to use Fix Auto Basingstoke
20 January 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Basingstoke
Hi Mark, thank you so much for your review. I will pass your comments on to the team.
Kept me informed during the process
Kept me informed during the process, were efficient and polite.
13 December 2024
Reply from Fix Auto UK - Fix Auto Basingstoke
Hi Jodie, thank you so much for leaving us this review. The team really appreciate your comments.
Reply from Fix Auto UK - Fix Auto Basingstoke
Hi Josie, thank you so much for leaving us a review. We appreciate your comments. Please feel free to contact anytime if we can be of further assistance to you.
Excellent service and excellent quality…
Excellent service and excellent quality repair
18 December 2024
Reply from Fix Auto UK - Fix Auto Basingstoke
Hi Steven, thank you so much for leaving us this review. The team really appreciate your comments.
Amazing team from top to bottom
Amazing team from top to bottom. Super services and lovely people to speak to. Thank you 🤩
19 December 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Basingstoke
Hi Hermione, thank you so much for your review. The team really appreciate your comments.
Jason dropped car off for me
Jason dropped car off for me. Good service has been cleaned which was not expected and prompt. Polite and courteous handover
13 December 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Basingstoke
Thank you so much for your kind review, I will pass your comments on to the team.
From start to finish everyone have…
From start to finish everyone have been so helpful and supportive
The two fellas that dropped the car back today 22/11/24 Jason and Jamie where so lovely and reassuring talk me through the repair, they were amazing
22 November 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Basingstoke
Hi Jullet, thank you so much for your kind review. I will pass your comments on to the team
were both ver handing over the repaired vehicle to my home address.
The delivery drivers were very efficient in their work. Very helpful. Jason & Janui well done.
19 November 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Basingstoke
Hi Tuck, thank you so much for your review. I will pass your comments on to the team.
Recent repair
Communications from Emma and Jamie as well as our first car collection driver has been excellent
19 November 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Basingstoke
Thank you so much for leaving this review. The team really appreciate your comments
They did an excellent repair and…
They did an excellent repair and cleaned the car inside and out nicely to return it. The pick up and deliveries were also very good by Phil and Doug. Jan was good in Reception and they were very accommodating with regard to the collection time.
18 November 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Basingstoke
Hi Adrian, thank you so much for your kind review. The team really appreciate your comments.
What an amazing experience
What an amazing experience. We had 2 lads called Jason and Jamie, their customer service was brilliant very happy
19 November 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Basingstoke
Hi, thank you so much for leaving us a review. I will pass your comments on to the team.
Thanks Douglas for a great service
Thanks Douglas for a great service. Car looks great!
7 November 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Basingstoke
Thank you for your kind words! We're so glad you're happy with the service and the results.
Fix Auto did a great job at repairing…
Fix Auto did a great job at repairing my car and were a pleasure to deal with from.the beginning. Phil the driver and Emma in the van dept were friendly and professional at all times.
14 November 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Basingstoke
Hi Joanne, thank you so much for your kind review. The team really appreciate your comments.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.