Fix Auto UK - Fix Auto Chelmsford Reviews 

238
TrustScore 4.5 out of 5

4.6

35-37 Hanbury Road, Widford Ind Est, CM13AE Chelmsford, Essex, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The staff were everything a customer could want when dealing with a difficult situation. Friendly and thoughtful, always making sure they were doing everything they could to make things as easy for us... See more

Company replied

Rated 5 out of 5 stars

Amazing service. Had work done on a dent after an accident and went through our insurance company. Car was picked up from my home at the same time as they left me a courtesy car. The two gentlemen who... See more

Company replied

Rated 5 out of 5 stars

Great Service - arranged the repair via my insurer - due to damage to the undercarriage of the vehicle , FixAuto came and picked up the car from my bmw dealer then delivered a few days later the... See more

Company replied

Rated 3 out of 5 stars

they took the car on 28/11/22 said about a week, we didn't get the car back until the 9/1/23 and were quoted £1,250.00 excess then charged us £1,400.00 They did the job well but now we can't get... See more

Company replied


Company details

  1. #21 of 36 best companies in Vehicle repair shop
  2. #10 of 17 best companies in Car Body Shop
  3. #7 of 8 best companies in Vehicle Dent Removal Service
  4. #32 of 62 best companies in Vehicle Repair
  5. #25 of 54 best companies in Car service

About Fix Auto UK - Fix Auto Chelmsford

Written by the company

Fix Auto UK – We're With You Every Step of the Way

When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.

Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.

Why Our Customers Trust Us

⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.

🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.

📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.

🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.

🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.

How It Works:

From the moment you walk through our doors, we take care of everything.

  1. Assess:
    Our specialists assess your vehicle quickly and explain exactly what needs to be done.
  2. Repair:
    Our certified teams get to work using industry-leading techniques and equipment.
  3. Return:
    We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.

Real People. Real Results.

Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.

Fix Auto UK. Your car. Your safety. Our promise.

Keeping You Driving Forward

Written by the company

Visit Fix Auto UK for your car body repairs!
The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!

Contact info

  • 35-37 Hanbury Road, Widford Ind Est, CM13AE, Chelmsford, Essex, United Kingdom

  • 01245265264

4.6

Excellent

TrustScore 4.5 out of 5

238 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(238)

5,548 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely amazing service and…

Absolutely amazing service and professionalism. I am a Customer Service Manager myself so I am aware how difficult some situations can be. The handling of everything was perfect. Great team (Jackie and Mark the driver). Despite the traumatisation of an accident that wasn't my fault the team dealt with the dent so swiftly and kept me informed. I cant praise them enough. Many thanks Team Chelmsford

13 June 2024
Unprompted review
Fix Auto UK - Fix Auto Chelmsford logo

Reply from Fix Auto UK - Fix Auto Chelmsford

Thank you for your 5 star review, you have been a fantastic customer and thank you very much from the team for the box of cakes.

We are continually looking to improve and give the best service we can, especially as your are already going through a traumatic time from the accident.

A big thank you from the team here at Chelmsford.

Kind Regards

Fix Auto Chelmsford

Rated 5 out of 5 stars

Fix Auto Chelmsford

Fix Auto Chelmsford

I'm extremely impressed with this company. I had an incident with a post and sustained substantial damage to my nearside wing and trim, from the first phone call from Fix Auto my experience was fantastic, my insurance company told me I would hear with a day, it was less than an hour ! I was given a date that their driver would come and collect my car and drop off a courtesy car, very prompt service and the replacement car was lovely. I was asked to send photo's of the damage prior to collection so that they could source replacement parts etc, the repairs took just under 2 weeks and they have done an excellent job, my only disappointment was that the repairs didn't take longer as I was rather taken with the replacement car :-)

My experience was excellent from start to finish and I would highly recommend Fix Auto if you are in the position of needing your car repaired.

Thank you very much to Jackie who was my main contact and kept me informed all the way through, she was very friendly and answered my questions very quickly.

11 June 2024
Unprompted review
Fix Auto UK - Fix Auto Chelmsford logo

Reply from Fix Auto UK - Fix Auto Chelmsford

Your 5 star review is great to hear. We as company are continuing to grow and want to the best we can. Thank you for your kind words, We're glad you're happy with our staff and service. We strive to provide the best possible experience, it's feedback like yours which helps us grow and continue to help all our clients.

Kind Regards

Fix Auto Chelmsford

Rated 5 out of 5 stars

Great service from the team

Great service from the team, from the beginning to the end, professional in approach and a fantastic job done on the rear of my car.
Communication was great throughout with a friendly demeanour and kept me in the loop at all times. Wouldn’t recommend going anywhere else from now on! Well done team!!

7 June 2024
Unprompted review
Fix Auto UK - Fix Auto Chelmsford logo

Reply from Fix Auto UK - Fix Auto Chelmsford

Thank you for your 5 star review, I will pass this onto the team, we try our best to help and keep customer in the loop.

Kind Regards

Fix Auto Chelmsford Team.

Rated 5 out of 5 stars

Excellent Service

From start to finish, FX Auto have been immaculate in their dealings with me. I was kept informed by Jackie on reception, at all times of the progress of the repairs and the vehicle was returned promptly by cheerful drivers.

22 May 2024
Unprompted review
Fix Auto UK - Fix Auto Chelmsford logo

Reply from Fix Auto UK - Fix Auto Chelmsford

Thank you Susan, for your 5 star review, we are grateful for all feedback. This will be passed onto the team thank you.

Kind Regards

Fix Auto Chelmsford

Rated 5 out of 5 stars

Communication was excellent

Communication was excellent, Jacquie was always willing to help and listen to my stupid questions, nothing was too much trouble for them

10 May 2024
Unprompted review
Fix Auto UK - Fix Auto Chelmsford logo

Reply from Fix Auto UK - Fix Auto Chelmsford

Thank you for your 5* review Aaron, your comments will be passed on to Jackie and the team. We aim to do our best..

Kind Regards

Fix Auto Chelmsford

Rated 5 out of 5 stars

Great friendly team and great fix

My car was damaged by a windscreen company and they used this company to repair the damage.
Jackie at Fix Auto Chelmsford was nothing but friendly and helpful from the very beginning! She made sure my car was collected and dropped back as a priority so I didn’t have to take time off work and kept me updated along the way.
The repair is brilliant and I’m pretty sure it looks better than it did when it was new.
Terry who delivered my car was also a lovely friendly man. I wouldn’t hesitate to use them again if I needed to

10 May 2024
Unprompted review
Fix Auto UK - Fix Auto Chelmsford logo

Reply from Fix Auto UK - Fix Auto Chelmsford

Thank you Laura for your 5* Review, All your comments will be passed onto Jackie, Terry and the team. All feedback is great to hear and help us grow as company.

Thank you, Fix Auto Chelmsford Team.

Rated 5 out of 5 stars

Really good communication

Really good communication. Friendly and efficient

30 April 2024
Unprompted review
Fix Auto UK - Fix Auto Chelmsford logo

Reply from Fix Auto UK - Fix Auto Chelmsford

Thank you, for leaving us a 5 star review. I will pass your comments on to the team here.

Kind Regards

Jackie

Rated 5 out of 5 stars

Paul Shelton and the team in Chelmsford…

Paul Shelton and the team in Chelmsford couldn’t have been more thorough and helpful. Having my car looked after by Fix Autos Chelmsford gave me real peace of mind.

28 February 2024
Unprompted review
Fix Auto UK - Fix Auto Chelmsford logo

Reply from Fix Auto UK - Fix Auto Chelmsford

Thank you for sharing your experience with us, we are very grateful for your kind words, sharing your experience and leaving us a 5* rating. I have passed on your comments to all.

Kind Regards

Jackie

Rated 5 out of 5 stars

Great service again

Great service again. Found they didn’t need all the parts so gave me a refund. I would never have known if they hadn’t told me. Sign of a honesty company.

13 February 2024
Unprompted review
Fix Auto UK - Fix Auto Chelmsford logo

Reply from Fix Auto UK - Fix Auto Chelmsford

Hello Dave,
Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with our service provided. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us.
Kind Regards
Jackie

Rated 5 out of 5 stars

Prompt sound advice

Some nice kind person went into the back of our parked car and drove off without stopping! Danny at Fix Auto Chelmsford was extremely helpful with prompt advice and quotes. Will definitely use again if we need bodywork done.

23 January 2024
Unprompted review
Fix Auto UK - Fix Auto Chelmsford logo

Reply from Fix Auto UK - Fix Auto Chelmsford

Thank you so much for taking the time to provide such lovely feedback. With a 5 star review, I have passed on your comments to Danny and the team. We strive to help everyone that comes to us and provide the best service possible.

Kind Regards

Jackie

Rated 5 out of 5 stars

Staff friendly & helpful

Staff friendly & helpful. I was advised on work needed & what to wait to get done in better weather to not waste money.
Kept updated once work started which I'd never had from a garage before.
Very happy with the job done & car looks good again.
Would use again & recommend them.

6 December 2023
Unprompted review
Fix Auto UK - Fix Auto Chelmsford logo

Reply from Fix Auto UK - Fix Auto Chelmsford

Thank you for your kind words, We're glad you're happy with our staff and service. We strive to provide the best possible experience, it's feedback like yours which helps us grow and continue to help all our clients.

Kind Regards

Jackie

Rated 5 out of 5 stars

Our car was returned to us very…

Our car was returned to us very promptly after doing an amazing job. Staff were very helpful in keeping us informed. Thanks very much.

15 December 2023
Unprompted review
Fix Auto UK - Fix Auto Chelmsford logo

Reply from Fix Auto UK - Fix Auto Chelmsford

Hello

Thank you, for your kind words. We would not be able to grow and develop without feedback like yours. Have a fantastic holiday and a Happy New year.

Kind Regards

Jackie

Rated 5 out of 5 stars

My experience was great

My experience was great. My courtesy car arrived on the date and time I said I needed it by which was really good as I needed to go to work that day.
My car was finished and ready after 4 days! The service was fast the staff were lovely. They also cleaned inside and out of my car which made me really happy!
Definitely recommend!

9 December 2023
Unprompted review
Fix Auto UK - Fix Auto Chelmsford logo

Reply from Fix Auto UK - Fix Auto Chelmsford

Thank you for sharing your experience with us, we are very grateful for your kind words, sharing your experience and leaving us a 5* rating.

Kind Regards

Jackie

Rated 5 out of 5 stars

First class service at Fixauto Chelmsford

Fix auto at Chelmsford have been very helpful. They arranged an employee to pick up my car from clacton, who was very friendly and courteous, and then returnd it the following day repaired and looking better inside and out than it has for a long time. Thanks to the car valeter as well. Thankyou for the way you dealt with my initial enquiry and thankyou to the Reception staff for keeping me up to date with everything. First class service.

23 November 2023
Unprompted review
Fix Auto UK - Fix Auto Chelmsford logo

Reply from Fix Auto UK - Fix Auto Chelmsford

Hello Cheryl, Thank you for your kind words. It's lovely to hear and we try our best to keep everyone updated.

Kind Regards
Jackie
Reception.

Rated 5 out of 5 stars

Fixed with friendliness

This car repair service connected via my insurance was efficient, friendly and well-managed.

14 November 2023
Unprompted review
Fix Auto UK - Fix Auto Chelmsford logo

Reply from Fix Auto UK - Fix Auto Chelmsford

Thank you for taking the time to leave us such a lovely review. We really appreciate your feedback and will ensure this is relayed back to our team here at Fix Auto Chelmsford. Thanks again and have a great day.

Rated 5 out of 5 stars

Very helpful and fixed the problem…

Very helpful and fixed the problem straight away

31 October 2023
Unprompted review
Fix Auto UK - Fix Auto Chelmsford logo

Reply from Fix Auto UK - Fix Auto Chelmsford

Thank you for taking the time to leave us such a lovely review. We really appreciate your feedback and will ensure this is relayed back to our team here at Fix Auto Chelmsford. Thanks again and have a great day.

Rated 5 out of 5 stars

Took my car in for repair and from…

Took my car in for repair and from start to finish the company was superb. The work carried out is to the highest standards. Very happy woth the whole process

23 October 2023
Unprompted review
Fix Auto UK - Fix Auto Chelmsford logo

Reply from Fix Auto UK - Fix Auto Chelmsford

Good Morning Kieron,

Thank you for taking the time to leave us such a great review, we really appreciate all feedback from our customers. I will pass on your kind comments to the team.

Fix Auto Chelmsford

Rated 5 out of 5 stars

Excellent service and car looked…

Excellent service and car looked fantastic :)

21 September 2023
Unprompted review
Fix Auto UK - Fix Auto Chelmsford logo

Reply from Fix Auto UK - Fix Auto Chelmsford

Good Morning Robert,

Thank you for taking the time to write this lovely review. These are always very much appreciated by everyone here at Fix Auto.

Have a good day!

Rated 5 out of 5 stars

Perfect. True Professionals.

I’ve had motorcycles and cars painted and vinyl’d for over 35 years, the Team at Fix Auto have just finished painting one of our VW Campervans (Stour Valley Campers Limited), the finish is absolutely perfect, standard of work immense and the service from beginning to end, seamless and amazing. How it should be done, highly recommended 5*****

20 September 2023
Unprompted review
Fix Auto UK - Fix Auto Chelmsford logo

Reply from Fix Auto UK - Fix Auto Chelmsford

Good Morning Russell,

Thank you for taking the time to write this lovely review. These are always very much appreciated by everyone here at Fix Auto.

I will make sure to pass on the kind words, thank you again and have a lovely day :)

Fix Auto Chelmsford

Rated 5 out of 5 stars

Spoiler fix

Took my car to Tim at fix auto as my black spoiler had fallen off he popped it back on for me within 10 minutes.
Stressful day had but great staff helped me out massively. Much appreciated will always take my car here Thankyou guys.

19 September 2023
Unprompted review
Fix Auto UK - Fix Auto Chelmsford logo

Reply from Fix Auto UK - Fix Auto Chelmsford

Good Morning,

Thank you for taking the time to leave us such a great review, we really appreciate all feedback from our customers. I will pass on your kind comments to Tim. Have a great day!

Fix Auto Chelmsford

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look