The staff were everything a customer could want when dealing with a difficult situation. Friendly and thoughtful, always making sure they were doing everything they could to make things as easy for us... See more
Company replied
35-37 Hanbury Road, Widford Ind Est, CM13AE Chelmsford, Essex, GB
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The staff were everything a customer could want when dealing with a difficult situation. Friendly and thoughtful, always making sure they were doing everything they could to make things as easy for us... See more
Company replied
Amazing service. Had work done on a dent after an accident and went through our insurance company. Car was picked up from my home at the same time as they left me a courtesy car. The two gentlemen who... See more
Company replied
Great Service - arranged the repair via my insurer - due to damage to the undercarriage of the vehicle , FixAuto came and picked up the car from my bmw dealer then delivered a few days later the... See more
Company replied
they took the car on 28/11/22 said about a week, we didn't get the car back until the 9/1/23 and were quoted £1,250.00 excess then charged us £1,400.00 They did the job well but now we can't get... See more
Company replied
Written by the company
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
From the moment you walk through our doors, we take care of everything.
Written by the company

35-37 Hanbury Road, Widford Ind Est, CM13AE, Chelmsford, Essex, United Kingdom
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Absolutely amazing service and professionalism. I am a Customer Service Manager myself so I am aware how difficult some situations can be. The handling of everything was perfect. Great team (Jackie and Mark the driver). Despite the traumatisation of an accident that wasn't my fault the team dealt with the dent so swiftly and kept me informed. I cant praise them enough. Many thanks Team Chelmsford

Reply from Fix Auto UK - Fix Auto Chelmsford
Fix Auto Chelmsford
I'm extremely impressed with this company. I had an incident with a post and sustained substantial damage to my nearside wing and trim, from the first phone call from Fix Auto my experience was fantastic, my insurance company told me I would hear with a day, it was less than an hour ! I was given a date that their driver would come and collect my car and drop off a courtesy car, very prompt service and the replacement car was lovely. I was asked to send photo's of the damage prior to collection so that they could source replacement parts etc, the repairs took just under 2 weeks and they have done an excellent job, my only disappointment was that the repairs didn't take longer as I was rather taken with the replacement car :-)
My experience was excellent from start to finish and I would highly recommend Fix Auto if you are in the position of needing your car repaired.
Thank you very much to Jackie who was my main contact and kept me informed all the way through, she was very friendly and answered my questions very quickly.

Reply from Fix Auto UK - Fix Auto Chelmsford
Great service from the team, from the beginning to the end, professional in approach and a fantastic job done on the rear of my car.
Communication was great throughout with a friendly demeanour and kept me in the loop at all times. Wouldn’t recommend going anywhere else from now on! Well done team!!

Reply from Fix Auto UK - Fix Auto Chelmsford
From start to finish, FX Auto have been immaculate in their dealings with me. I was kept informed by Jackie on reception, at all times of the progress of the repairs and the vehicle was returned promptly by cheerful drivers.

Reply from Fix Auto UK - Fix Auto Chelmsford
Communication was excellent, Jacquie was always willing to help and listen to my stupid questions, nothing was too much trouble for them

Reply from Fix Auto UK - Fix Auto Chelmsford
My car was damaged by a windscreen company and they used this company to repair the damage.
Jackie at Fix Auto Chelmsford was nothing but friendly and helpful from the very beginning! She made sure my car was collected and dropped back as a priority so I didn’t have to take time off work and kept me updated along the way.
The repair is brilliant and I’m pretty sure it looks better than it did when it was new.
Terry who delivered my car was also a lovely friendly man. I wouldn’t hesitate to use them again if I needed to

Reply from Fix Auto UK - Fix Auto Chelmsford
Really good communication. Friendly and efficient

Reply from Fix Auto UK - Fix Auto Chelmsford
Paul Shelton and the team in Chelmsford couldn’t have been more thorough and helpful. Having my car looked after by Fix Autos Chelmsford gave me real peace of mind.

Reply from Fix Auto UK - Fix Auto Chelmsford
Great service again. Found they didn’t need all the parts so gave me a refund. I would never have known if they hadn’t told me. Sign of a honesty company.

Reply from Fix Auto UK - Fix Auto Chelmsford
Some nice kind person went into the back of our parked car and drove off without stopping! Danny at Fix Auto Chelmsford was extremely helpful with prompt advice and quotes. Will definitely use again if we need bodywork done.

Reply from Fix Auto UK - Fix Auto Chelmsford
Staff friendly & helpful. I was advised on work needed & what to wait to get done in better weather to not waste money.
Kept updated once work started which I'd never had from a garage before.
Very happy with the job done & car looks good again.
Would use again & recommend them.

Reply from Fix Auto UK - Fix Auto Chelmsford
Our car was returned to us very promptly after doing an amazing job. Staff were very helpful in keeping us informed. Thanks very much.

Reply from Fix Auto UK - Fix Auto Chelmsford
My experience was great. My courtesy car arrived on the date and time I said I needed it by which was really good as I needed to go to work that day.
My car was finished and ready after 4 days! The service was fast the staff were lovely. They also cleaned inside and out of my car which made me really happy!
Definitely recommend!

Reply from Fix Auto UK - Fix Auto Chelmsford
Fix auto at Chelmsford have been very helpful. They arranged an employee to pick up my car from clacton, who was very friendly and courteous, and then returnd it the following day repaired and looking better inside and out than it has for a long time. Thanks to the car valeter as well. Thankyou for the way you dealt with my initial enquiry and thankyou to the Reception staff for keeping me up to date with everything. First class service.

Reply from Fix Auto UK - Fix Auto Chelmsford
This car repair service connected via my insurance was efficient, friendly and well-managed.

Reply from Fix Auto UK - Fix Auto Chelmsford
Very helpful and fixed the problem straight away

Reply from Fix Auto UK - Fix Auto Chelmsford
Took my car in for repair and from start to finish the company was superb. The work carried out is to the highest standards. Very happy woth the whole process

Reply from Fix Auto UK - Fix Auto Chelmsford
Excellent service and car looked fantastic :)

Reply from Fix Auto UK - Fix Auto Chelmsford
I’ve had motorcycles and cars painted and vinyl’d for over 35 years, the Team at Fix Auto have just finished painting one of our VW Campervans (Stour Valley Campers Limited), the finish is absolutely perfect, standard of work immense and the service from beginning to end, seamless and amazing. How it should be done, highly recommended 5*****

Reply from Fix Auto UK - Fix Auto Chelmsford
Took my car to Tim at fix auto as my black spoiler had fallen off he popped it back on for me within 10 minutes.
Stressful day had but great staff helped me out massively. Much appreciated will always take my car here Thankyou guys.

Reply from Fix Auto UK - Fix Auto Chelmsford
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