The staff were everything a customer could want when dealing with a difficult situation. Friendly and thoughtful, always making sure they were doing everything they could to make things as easy for us... See more
Company replied
Location
Switch location35-37 Hanbury Road, Widford Ind Est, CM13AE Chelmsford, Essex, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Amazing service. Had work done on a dent after an accident and went through our insurance company. Car was picked up from my home at the same time as they left me a courtesy car. The two gentlemen who... See more
Company replied
Great Service - arranged the repair via my insurer - due to damage to the undercarriage of the vehicle , FixAuto came and picked up the car from my bmw dealer then delivered a few days later the... See more
Company replied
they took the car on 28/11/22 said about a week, we didn't get the car back until the 9/1/23 and were quoted £1,250.00 excess then charged us £1,400.00 They did the job well but now we can't get... See more
Company replied
Company details
- #21 of 36 best companies in Vehicle repair shop
- #10 of 17 best companies in Car Body Shop
- #7 of 8 best companies in Vehicle Dent Removal Service
- #32 of 62 best companies in Vehicle Repair
- #25 of 54 best companies in Car service
About Fix Auto UK - Fix Auto Chelmsford
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
35-37 Hanbury Road, Widford Ind Est, CM13AE, Chelmsford, Essex, United Kingdom
- 01245265264
4.6
Excellent
238 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great professional work
Great professional work. Excellent customer service. Friendly staff. Kept up to date with the progress of my car. Very happy. Would recommend to friends.
28 April 2025
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi James,
Thank you for taking the time to leave us a 5 star review. We're glad you had a positive experience with us and happy with the repairs done to your car.
Kind Regards,
Fix Auto Chelmsford
Good, honest communication
I only had minor repairs but it was a great experience. I ended up speaking with about 5 different people and each one communicated well, knew their expertise. There was no one trying to fake it.
1 May 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Good Morning,
Thank you for taking the time to leave us a review. We're glad you had a positive experience with us and we will be sure to share with the rest of the team.
Kind Regards,
Fix Auto Chelmsford
First time using this company and…
First time using this company and overall very happy with the service, my car looks brand new like nothing ever happened, blended paint perfectly.
25 April 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Good Morning,
Thank you for your kind words and 5 star review. We're glad you're happy with the service. We appreciate you taking the time to share your positive experience and we will share with the rest of the team.
Kind Regards,
Fix Auto Chelmsford
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi Stephen,
Thank you for taking the time to leave us a 5 star review.
We're glad you're happy with the service provided.
I will pass to the rest of the team.
Kind Regards,
Fix Auto Chelmsford
Lovely company
Lovely company, great service, perfect repair. Friendly staff. Would highly recommend xx
28 February 2025
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi Colette,
Thank you for taking the time to leave us a review.
we're glad you're happy with the service. I will pass to the rest of the team.
Kind regards,
Fix Auto Chelmsford
Great Service
The second time we have used these guys in the past 4 months, both after accidents and through insurance. Communication excellent and service/repair provided top draw. Thank you
11 February 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Good Afternoon Sarah,
Thank you for taking the time to leave us such a positive review.
We are glad you're happy with the repair and service you have received.
I will pass this to the rest of the team.
Kind Regards,
Fix Auto Chelmsford
Really helpful company very efficient…
Really helpful company very efficient and helpful through the whole process of collecting the car to keeping me updated about the progress
Great repairs carried out
4 February 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Good Morning,
Thank you for taking the time to leave us a review. We're glad you're happy with the service. We strive to provide the best possible experience, it's feedback like yours which helps us grow and continue to help all our clients.
Have a great day!
Kind Regards,
Fix Auto Braintree
They repaired my vehicle to high…
They repaired my vehicle to high standards and ever quickly. I would definitely recommend friends and family about them.
3 February 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Good Morning Tom,
Thank you for your kind words and 5 star review. We're glad you're happy with the repairs to your vehicle. We strive to provide the best possible experience, it's feedback like yours which helps us grow and continue to help all our clients.
I will pass your feedback to the rest of the team.
Kind Regards,
Fix Auto Braintree
Everything from first contact
Everything from first contact, to picking up my car, fixing it and then delivering my car back to me. Was fast easy and seamless, well done to all involved 👏
15 January 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Good Morning Martin,
Thank you for your kind words and 5 star review. We're glad you're happy with the service. We strive to provide the best possible experience, it's feedback like yours which helps us grow and continue to help all our clients.
Kind Regards,
Fix Auto Chelmsford
learning lessons
This is the first time I've had to use Fix Auto, or any body shop come to that, so I didn`t know what to expect. The repair didn`t take long, it just seemed that way. I was delighted with the repair, there`s some clever people in that body shop. The only thing with me, the curtesy car provided was quite a bit bigger than my Nissan Micra, would have liked an equivalent size.
15 December 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Good Morning Peter,
Thank you for taking the time to leave us a review.
We are sorry to hear that the courtesy car provided was a bit too big for you but glad you're happy with the repairs completed on your car.
We will share the feedback with the rest of the team.
Have a great day!
Kind Regards,
Fix Auto Chelmsford
I had a silly accident with a gate…
I had a silly accident with a gate post, taking my dog to the kennels, while I took a short holiday. Fix Auto collected my vehicle, loaned me a courtesy car and repaired my car in a very short period of time. The standard of finish of the repair is outstanding and it is not possible to discern the right front wing was ever damaged beyond repair. My Tuscan looks brand new. My personal belongings were left in the car and all of them were still there when I collected it . This firm is friendly, efficient and shows a high degree of professionalism. I hope I do not have to use them again. But if I have another accident I will go straight to Fix Auto.
23 January 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Good Morning Mr Turner,
Thank you for your kind words and 5 star review. We're glad you're happy with the service. We strive to provide the best possible experience, it's feedback like yours which helps us grow and continue to help all our clients.
Kind Regards
Fix Auto Braintree
Was given a car that not all seat belts…
Was given a car that not all seat belts were working.
Branch did nothing about this while knowing I had three children.
7 January 2025
Reply from Fix Auto UK - Fix Auto Chelmsford
Good Morning Sharna,
Firstly, I would like to sincerely apologize for the inconvenience you experienced with the flat battery and the seat belt issue during your hire. We understand how frustrating these issues can be.
Our courtesy car that unfortunately needed recovering from Shrub End was seemingly down to a flat battery, we were able to jump start it and drive it back ourselves, however we will look into how we can further prevent this from happening in the future.
Once the vehicle was back onsite, we also inspected the issue with a 5th (middle) seat belt, this was underneath the seat and needed pulling out. We will also address this moving forward with our maintenance and cleaning team to prevent this from happening again.
Once again, I would like to apologise for any distress caused throughout the repair process.
Amazing Service and Workmanship
I cannot rate Fix Auto UK in Chelmsford highly enough. My entire experience was made effortless from start to finish. They collected my car and returned it once finished, so no hassle of having to deliver and collect yourself. I am also extremely impressed with the actual work that was carried out on my car. The damage was quite considerable, but the end result is absolute perfection! It looks like a new car again (despite being 10 years old!) and I should just like to say a big THANK YOU to you all.
25 November 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Thank you for your kind words and for taking the time to share your positive experience. We are thrilled to hear that you were so impressed with our service and the quality of the work performed on your car. We strive to make the repair process as convenient and stress-free as possible for our customers, and it's wonderful to know that we achieved that for you. We are proud of our team and their dedication to delivering exceptional results.
It's the little details...
The repair to the bodywork of the car was good. The communication from Fix Auto was polite and told me what I needed to know. However, I did not know where my car went for repair. I cracked my number plate in the collision, which was replaced, but making a mismatch with the intact one, the detail of the red border was missed, so I'll have to replace it. I also didn't like that my car was driven to and from the repairer. Thus, just a four star rating instead of a five.
1 November 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
We appreciate your feedback and are glad to hear that the bodywork repair was satisfactory and that you found our communication to be helpful. We understand your concerns about the location of the repair and the mismatch in the number plate. We strive to provide a seamless experience for our customers and will take your feedback into consideration as we continue to improve our processes.
Kind Regards
Jackie
A great company
A great company . If you’ve had an accident these are the people to go to for an excellent repair. My car was collected quickly, repaired to the highest standard and returned to my home washed and valeted in a week .Repair was excellent as was communication with Jackie. It made a stressful situation as easy as it could be. I would highly recommend Fix Auto .
25 October 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Thank you for your kind words. We are so glad to hear that you had a positive experience with our company. We strive to make the repair process as smooth and stress-free as possible for our customers. We are delighted that you were happy with the quality of the repair and the communication you received.
Had a crash repair few years back…
Had a crash repair few years back ,since then don't go anywhere else. Great bodywork shop, attention to detail. The other site, mechanics, sound as a pound. Even have an ex bmw guy there. Win/win for me and my old bmw. Latest was for bodywork. Car returned washed polished and tyres dressed. Great company imho.
1 November 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
We appreciate your kind words and are thrilled to hear about your positive experiences with our services. We strive to provide exceptional customer service and are dedicated to delivering high-quality repairs. It's wonderful to know that you've been consistently satisfied with our work, particularly with the attention to detail and the expertise of our mechanics. We're glad you're happy with the results and that your car was returned in such great condition.
First class job
First class job. Car collected, courtesy car dropped simultaneously. Car valet was very good.happy days.
3 October 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
We're delighted to hear you had a positive experience. We appreciate your kind words about our service and the valet. Thank you.
Kind Regards
Fix Auto Chelmsford
No fault accident.
My damaged car collected,courtesy car loaned.
My car returned, in showroom condition, the Body shop at Fix Auto having worked miracles!
Thank you all.
2 September 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Thank you for your kind words and 5 star review. We're glad you're happy with the service. We strive to provide the best possible experience, it's feedback like yours which helps us grow and continue to help all our clients.
Kind Regards
Fix Auto Chelmsford
Reply from Fix Auto UK - Fix Auto Chelmsford
We appreciate your kind words and are glad you had a positive experience.
I want to say a big thankyou to you.
I want to say a big thankyou to you and the guys for doing such a marvellous job. It looks immaculate, not bad for a motor in its 21st year and 107k miles under its belt. The rust repair and paint job far exceeds my expectations.
Fix Auto are to be recommended. Please pass my thanks to the guys in the workshop.
7 June 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Thank you so much for taking the time to provide such lovely feedback. With a 5 star review, I have passed on your comments to whole team. We strive to help everyone that comes to us and provide the best service possible.
Kind Regards
Fix Auto Chelmsford
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.