Fix Auto have done a fantastic job in communicating and keeping me up to date on the progress of my car and with a slight issue when collecting soon solved the problem. Courtesy car was automatic as r... See more
Company replied
Location
Switch location35-37 Hanbury Road, Widford Ind Est, CM13AE Chelmsford, Essex, GB
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The office staff listened to me because I hadn’t wanted an automatic courtesy car and sent me a lovely little car to use whilst my car was repaired. The gentleman who collected and delivered the my ca... See more
Company replied
they took the car on 28/11/22 said about a week, we didn't get the car back until the 9/1/23 and were quoted £1,250.00 excess then charged us £1,400.00 They did the job well but now we can't get... See more
Company replied
Great service Friendly helpfull staff Our door was fixed and also came back clean too Couldn’t fault this company Would be recommending
Company replied
Company details
About Fix Auto UK - Fix Auto Chelmsford
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
35-37 Hanbury Road, Widford Ind Est, CM13AE, Chelmsford, Essex, United Kingdom
- 01245265264
4.7
Excellent
256 reviews
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After an upsetting accident it was a…
After an upsetting accident it was a real pleasure to deal with Fix Auto uk.
Everyone that I spoke to or met were very friendly and polite.
I am so pleased with the outcome of the repair.
15 December 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
We're so glad to hear that you had a positive experience with us after your accident. We appreciate your kind words about our team's friendliness and politeness, and we're pleased you're happy with the repair.
Fix Auto Chelmsford
Great company - very helpful
Our car was collected when arranged, the work has been carried out well and the car returned, again when arranged. Communications from Fix Auto were clear and timely and any questions we had were answered thoroughly and politely. We'd definitely use them again.
11 December 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Jane Gutteridge,
We're happy to hear that the vehicle collection and return went smoothly and that the work was completed to a high standard. We appreciate your positive feedback regarding our clear communication and helpful responses. Thank you!
Paul Shelton, Fix Auto UK
Great service by friendly staff
Great service by friendly staff.
Issue was looked swiftly and fixed to perfection in little time at all.
Highly recommend.
Lucy
18 December 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Lucy,
We're happy to hear that our staff provided great service and swiftly resolved the issue to your satisfaction. We appreciate your recommendation!
Paul Shelton, Fix Auto UK
Best place in my view
Fantastic service , quick and efficient. Recently required two lots of repairs the first experience from another company was disappointing had to wait 9 weeks for repair and constantly changing dates. This time fix auto had done all the work within 7 working days. Very happy customer.
10 December 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
We're happy to hear that you had a fantastic experience with our service! We appreciate you highlighting our quick and efficient repairs, especially compared to your previous experience. Thank you for your positive feedback; we value your business.
Paul Shelton, Fix Auto UK
My car was fixed by Auto Fix Chelmsford…
My car was fixed by Auto Fix Chelmsford after an accident. The team is amazing and very helpful. The cars they provide as courtesy are generally up to a good standard and the body work that was done is immaculate. I would definitely recommend AutoFix Chelmsford if you want a smooth process, especially during a stressful situation post accident.
5 December 2025
Reply from Fix Auto UK - Fix Auto Chelmsford
We're happy to hear that our team was helpful during a stressful time. It's great to know you found our courtesy cars good and the bodywork immaculate. Thank you for recommending us.
Paul Shelton, Fix Auto UK
Very friendly helpful service
Very friendly helpful service. Showed Raj the scratch on my car, caused by someone nearly forcing us off the road, expecting to have to make an appointment to book the car in but he said he could polish it out which he did there and then. Scratch disappeared like magic and no fee. Amazing and will recommend Fix Auto to friends and family. Thank you.
28 November 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Good Morning,
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide exceptional service and we are pleased the scratch on your car was able to be polished out without having to be booked into the workshop.
Thank you for taking the time to leave us feedback.
Kind Regards,
Fix Auto Chelmsford
Did a brilliant job on the car
Did a brilliant job on the car, collection and re-delivery easy and on time, kept us informed along the way.
Decent courtesy car too.
14 November 2025
Reply from Fix Auto UK - Fix Auto Chelmsford
Good Morning,
Thank you for taking the time to leave us feedback of your positive experience with us.
We're pleased to hear you're satisfied with the service provided and i will pass to the rest of the team.
Kind Regards,
Fix Auto Braintree
First class all round.
20 October 2025
Reply from Fix Auto UK - Fix Auto Chelmsford
Good Morning,
Thank you for your kind words and 5 star review. We're pleased to hear you had a good experience and happy with the service provided.
I will pass to the rest of the team.
Kind Regards,
Fix Auto Chelmsford
Car was fixed ok but customer service…
Car was fixed ok but customer service was bad. I had to chase to find out info on my car and person on the other end of the phone (don’t know her name) was so rude and sarcastic, spoke to me like I was an idiot. Car came back dirty inside, which is not how I was when they took it away to be repaired.
21 October 2025
Reply from Fix Auto UK - Fix Auto Chelmsford
Good morning,
We’re very sorry to hear about the issues you faced with our communication and the condition of your car on return —I hope after speaking on the phone with yourself we have managed to put your worries at rest.
This is certainly not the level of service we aim to provide. We appreciate you letting us know. Feedback like this helps us improve. As we have already mentioned, we will be reviewing this with our team to ensure it doesn’t happen again.
Fix Auto Chelmsford
Impossible to get hold of initially
Impossible to get hold of initially, and unresponsive, but brilliant once they got to the stage of collecting and mending the car
20 October 2025
Reply from Fix Auto UK - Fix Auto Chelmsford
Good morning,
We’re really pleased to hear that you were happy with the repair work and the final result. Were sorry to hear about the initial struggles contacting the claims team, this is not a service we look to provide and we will look into ensuring we improve our communication and response times.
We really appreciate your patience and understanding, and we’re glad we could get everything sorted for you in the end.
Thanks for your feedback.
Fix Auto Chelmsford
I was very satisfied with the standard…
I was very satisfied with the standard of workmanship and the way in which Fix Auto dealt with the repair
13 October 2025
Reply from Fix Auto UK - Fix Auto Chelmsford
Good Morning,
Thank you for your kind words and 5 star review. We're glad to hear you're happy with the repairs and service provided.
We will pass to the rest of the team.
Kind Regards,
Fix Auto Chelmsford
The repairs were excellent but…
The repairs were excellent but communication could have better. Very pleasant staff though. 👍
17 September 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Good Morning,
Thank you for taking the time to leave us a review. We're glad you're happy with the repairs but apologies that you feel communication could have been better. We will look into this and going forward make sure communication is 100%
Have a great day.
Kind Regards,
Fix auto Chelmsford
Easy to deal with and always available
Easy to deal with and always available. Did an exceptional repair
14 July 2025
Reply from Fix Auto UK - Fix Auto Chelmsford
Good Morning,
Thank you for your kind words and 5 star review. We're glad you're happy with the service. We strive to provide the best possible experience, its feedback like yours which helps us grow and continue to help all our clients.
Kind Regards,
Fix Auto Chelmsford
What is happening with the vehicle & when being returned
Check vehicle before leaving garage and returning to customer.
Staff should be polite and keep customers updated with progress.
Kim & Jackie went out of there way to help, whereas Courtney and mark were down right rude.
27 June 2025
Reply from Fix Auto UK - Fix Auto Chelmsford
Good Morning,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet your expectations. All maters will be looked in to but please feel free to reach out to us directly on 01245265264.
Kind Regards,
Fix Auto Chelmsford
Excellent service from start to finish
Excellent service from start to finish. Had a broken rear light fitting that needed replacing and some slight bumper work needed. Arranged to drop off at 8am, was ready to collect at 2pm, the same day. They also did an unexpected valeting of my car (both inside and out), which was a nice gesture.
Nice, friendly and helpful staff, and a fair price for the work done, so very pleased to recommend Fix Auto Chelmsford.
26 June 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Good Morning,
Thank you for your kind words and 5-star rating! We're thrilled you were pleased with the repair work and that your vehicle was returned in such great condition. We appreciate you taking the time to share your positive experience. We'll be sure to share your feedback with our team.
Kind Regards,
Fix Auto Chelmsford
Quick and efficient my car was repaired…
Quick and efficient my car was repaired in 2 weeks, I had a courtesy car dropped off to me and my car returned to me when it was completed.
The staff are really friendly and very helpful.
12 June 2025
Reply from Fix Auto UK - Fix Auto Chelmsford
Good Morning,
Thank you for your kind words and 5 star review. We're glad you're happy with the service. We strive to provide the best possible experience, feedback like yours, helps us grow and continue to help our clients.
Kind Regards,
Fix Auto Chelmsford
If I could give nothing for a review I…
If I could give nothing for a review I would! One of the worst places I have ever experienced. Not only did I receive no contact what so ever about my car and the repairs the attitudes of the staff at Chelmsford is disgusting! Telling lies and not doing their job. Had a loan car after waiting nearly 4 days and was the worse loan car I have ever driven! Made a complaint about the handbrake and was told “can’t do anything about it”. Absolute disgusting customer service would strongly recommend never using them!
7 May 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi Charlotte,
Thank you for your feedback. I am truly sorry to hear about your bad experience with us. This is not something we take lightly and certainly not the level of service we aim to provide our customers.
I would like to apologise for any distress that may have been incurred during the repair process. I will endeavour to ensure these issues you experienced will not happen again and that further training is issued to the correct departments.
I will contact you personally to ensure I am fully aware of all your concerns.
Kind Regards,
Paul Shelton
Great professional work
Great professional work. Excellent customer service. Friendly staff. Kept up to date with the progress of my car. Very happy. Would recommend to friends.
28 April 2025
Reply from Fix Auto UK - Fix Auto Chelmsford
Hi James,
Thank you for taking the time to leave us a 5 star review. We're glad you had a positive experience with us and happy with the repairs done to your car.
Kind Regards,
Fix Auto Chelmsford
Good, honest communication
I only had minor repairs but it was a great experience. I ended up speaking with about 5 different people and each one communicated well, knew their expertise. There was no one trying to fake it.
1 May 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Good Morning,
Thank you for taking the time to leave us a review. We're glad you had a positive experience with us and we will be sure to share with the rest of the team.
Kind Regards,
Fix Auto Chelmsford
First time using this company and…
First time using this company and overall very happy with the service, my car looks brand new like nothing ever happened, blended paint perfectly.
25 April 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Chelmsford
Good Morning,
Thank you for your kind words and 5 star review. We're glad you're happy with the service. We appreciate you taking the time to share your positive experience and we will share with the rest of the team.
Kind Regards,
Fix Auto Chelmsford
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