Fix Auto UK - Fix Auto Chessington Reviews 

317
TrustScore 4.5 out of 5

4.6

Techview House, Cox Lane, KT9 1SG Chessington, Surrey, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I dislodged a corner of my cars front bumper having caught it on the edge of a fence post whilst reversing on my drive. I visited Fix Auto in Chessington to get an idea other than cost of repair. I... See more

Company replied

Rated 4 out of 5 stars

Timely pick up and delivery of car but with a month’s wait for an agreed date for the work to begin, the parts could have been ordered ahead of the car getting to the venue for the work to begin. The... See more

Company replied

Rated 5 out of 5 stars

My car came here for repair after a fairly significant impact that affected every panel on one side. Fix Auto were excellent, great communications during the process, always friendly and most importa... See more

Company replied

Rated 5 out of 5 stars

Prompt action, answered all my queries on the phone kept me fully updated re progress f my repair

Company replied


Company details

  1. #21 of 36 best companies in Vehicle repair shop
  2. #10 of 17 best companies in Car Body Shop
  3. #7 of 8 best companies in Vehicle Dent Removal Service
  4. #32 of 62 best companies in Vehicle Repair
  5. #26 of 54 best companies in Car service

About Fix Auto UK - Fix Auto Chessington

Written by the company

Fix Auto UK – We're With You Every Step of the Way

When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.

Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.

Why Our Customers Trust Us

⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.

🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.

📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.

🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.

🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.

How It Works:

From the moment you walk through our doors, we take care of everything.

  1. Assess:
    Our specialists assess your vehicle quickly and explain exactly what needs to be done.
  2. Repair:
    Our certified teams get to work using industry-leading techniques and equipment.
  3. Return:
    We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.

Real People. Real Results.

Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.

Fix Auto UK. Your car. Your safety. Our promise.

Keeping You Driving Forward

Written by the company

Visit Fix Auto UK for your car body repairs!
The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!

Contact info

  • Techview House, Cox Lane, KT9 1SG, Chessington, Surrey, United Kingdom

  • 0208 3918700

4.6

Excellent

TrustScore 4.5 out of 5

317 reviews

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4.6

All reviews

(317)

5,499 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Car repaired at FixAuto

work was carried out very well and the courtesy
car was very useful. Overall a good experience.

27 April 2026
Fix Auto UK - Fix Auto Chessington logo

Reply from Fix Auto UK - Fix Auto Chessington

Thank you for your review ! We are so happy that you had a good experience. Fix Auto Chessington

Rated 4 out of 5 stars

It was a pleasant experience

It was a pleasant experience. The only criticism is that maybe it took a little bit too long to finish it off but Customer Service and quality of Repairs is very good.

17 April 2026
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Reply from Fix Auto UK - Fix Auto Chessington

Thank you for your review ! We have some new staff starting in May to tackle the timeframes but are glad the quality and service met expectations. Fix Auto Chessington

Rated 4 out of 5 stars

Excellent service

Excellent service. Very helpful reporting. As a walking stick user, however, I didn’t notice the signs regarding the slope down to the office and fell rather badly as the stick went lower than expected!

16 April 2026
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Reply from Fix Auto UK - Fix Auto Chessington

Thank you for your review Mr. Hughes. We are very sorry you had a fall, although we have several signs and have carpeted the slope in a different colour we are looking at what else we can put in place to highlight the slope into the office. We hope you are ok.
regards Fix Auto Chessington

Rated 5 out of 5 stars

I used Fix Auto for the first time and…

I used Fix Auto for the first time and found the staff very friendly, the updates on my vehicle repair helpful and the finished repair of my car were great

14 April 2026
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Reply from Fix Auto UK - Fix Auto Chessington

Thank you for your great review Sarah. We are delighted you found the staff friendly and the repair great. I will pass the feedback on to all staff. Fix Auto Chessington

Rated 4 out of 5 stars

Work carried out to a excellent level.

Work carried out to a excellent level.
Staff very helpful ,communication was good .
Only problem was took a long time to take it in for repair ,but was not in a rush anyway.
Offered to spray the doors to complete the respray for a small cost .
Replaced a number plate at no cost even though it was not broken in the crash to keep them looking the same .
Definitely would use them again

2 April 2026
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Reply from Fix Auto UK - Fix Auto Chessington

Thank you for your review Mr. Dobbs
It is great to hear the staff and communication was good throughout repairs and we are glad you would return if need be. Apologies repairs took longer than usual for the 2 claims.
Fix Auto Chessington

Rated 1 out of 5 stars

Your garage did an excellent repair but…

Your garage did an excellent repair but managed to lose some items from the boot and despite calling your office I have had no news.

20 March 2026
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Reply from Fix Auto UK - Fix Auto Chessington

Thank you for your review. I believe this was regarding a first aid kit. My colleague did call you on Monday 23/03 but there was no answer at 08:59. She did send an email to advise that the technician advised the first aid kit is under the boot carpet.

Rated 5 out of 5 stars

1st Class Excellent Service

Excellent service from the moment my car was booked in. All extremely efficient, kept me up to date at every point. Extremely polite staff whether working with the booking in service to the driver delivering the courtesy car. The repairs updates were excellent, very clear and exceeded time expectations. Overall superb and woudl highly recommend.

20 March 2026
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Reply from Fix Auto UK - Fix Auto Chessington

Thank you very much for your wonderful review. It is great to hear that you have an excellent experience. Thank you for taking time to let us know.
Fix Auto Chessington

Rated 5 out of 5 stars

Outstanding Service All around

These guys are the real deal. Called in and was greeted by a lovely receptionist who gave me the choice to come in or send an image of my vehicle damage.
Upon my Visit, was greeted and quickly attended to. Both Daniel and Sam’s service was outstanding. The work spoke for itself as vehicle looked immaculate and no damage was visible. Quick, efficient all whilst providing the best service. Will definitely be back!

27 March 2026
Unprompted review
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Reply from Fix Auto UK - Fix Auto Chessington

Thank you so much for the review. Tom was happy to help and we are glad we saved you the hassle of a full repair. Fix Auto Chessington

Rated 5 out of 5 stars

Excellent repair job

Excellent repair job. Good device . Good customer communication.

20 March 2026
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Reply from Fix Auto UK - Fix Auto Chessington

Thank you for the 5 star review! we are happy you had a great service
Fix Auto Chessington

Rated 4 out of 5 stars

Customer Service

The prompt response to an issue and dealing with it was greatly appreciated; good aftercare customer service.

13 March 2026
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Reply from Fix Auto UK - Fix Auto Chessington

Thank you for your kind review and we are glad we got the issue sorted!
Fix Auto Chessington

Rated 4 out of 5 stars

Impressed by their efficiency from…

Impressed by their efficiency from delivering a replacement vehicle and collecting mine to regular updates on progress of repairs and keeping to time frame .Would definitely use them again but hope I never need to .

20 March 2026
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Reply from Fix Auto UK - Fix Auto Chessington

Thank you Mr. Buckingham,

We appreciate your feedback and are happy to hear that you were impressed with our efficient service, including the vehicle replacement and repair updates. We value your business and also wish you safe motoring in the future.
Fix Auto Chessington

Rated 5 out of 5 stars

Beautiful repair job and we had use of…

Beautiful repair job and we had use of a very smart courtesy car whilst the car was in the garage.

16 March 2026
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Reply from Fix Auto UK - Fix Auto Chessington

Thank you for your lovely review Ms. Purnell. We are glad the courtesy car was of standard whilst your own car was in for repair.
regards
Fix Auto Chessington

Rated 5 out of 5 stars

Everything

Everything, from the time of pick up to the time of drop off and even all the updates on the repair was amazing. We were never left un notified.

Thank you so much

16 March 2026
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Reply from Fix Auto UK - Fix Auto Chessington

Thank you so much Mrs. Suegra
We have been short staff lately so knowing the team are still able to meet expectations is fantastic news!
Fix Auto Chessington

Rated 4 out of 5 stars

They collected my vehicle at the time…

They collected my vehicle at the time arranged and the repairs have been done to a high standard.
My car was not ready for collection on the day it was meant to be ready, and even the following day, it wasn’t ready until after 4.30.

12 March 2026
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Reply from Fix Auto UK - Fix Auto Chessington

June,

We appreciate your feedback and are glad the vehicle collection and repair quality met your expectations. We regret that your car wasn't ready on time and apologise for the delay. We'll review our processes to prevent this in the future though we do state completion dates are estimated.

Fix Auto Chessington

Rated 5 out of 5 stars

Wonderful service

My experience with this service was made easy, it flowed smoothly, everything was clearly explained to me and all the staff involved were nice and kind.

25 February 2026
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Reply from Fix Auto UK - Fix Auto Chessington

Thank you for your kind review Karine!
We are very happy that all went well and the staff were pleasant
Fix Auto Chessington

Rated 4 out of 5 stars

Good communications

Good communications. Helpful.

3 March 2026
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Reply from Fix Auto UK - Fix Auto Chessington

Thank you for your review Mr. Connolly !
Fix Auto Chessington

Rated 5 out of 5 stars

Easy from start to finish

Easy from start to finish, great communication and finished on expected completion date too

20 February 2026
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Reply from Fix Auto UK - Fix Auto Chessington

Thank you Mr. Brown,

We're happy to hear that your experience was communication and completion. Thank you for taking the time to review us.
Fix Auto Chessington

Rated 4 out of 5 stars

Good experience

The female staff were friendly, patient and helpful on the phone and guided me through the process.
The person who delivered the courtesy car could have been more helpful. When I asked him if there was a manual he said “Yes”. There wasn’t so I had to ring their office several times to find out how to work things. They kept me well informed on the progress of the repairs.

26 February 2026
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Reply from Fix Auto UK - Fix Auto Chessington

Thank you for your review. We will speak to our transport team to ensure they explain better that manuals are only online from now on in order to better communicate with customers and ensure they know how everything works.
Fix Auto Chessington

Rated 5 out of 5 stars

Very good service — fast and professional.

Excellent service and outstanding customer care. The work was very efficient, and they kept me informed throughout the entire repair process of my car.

20 February 2026
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Reply from Fix Auto UK - Fix Auto Chessington

Thank you Yajaira,
We appreciate you taking the time to leave us this review! We're happy to hear you received excellent service and care, and were kept informed during the repair process.
Fix Auto Chessington

Rated 5 out of 5 stars

*****

Nice people to do business with.

20 February 2026
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Reply from Fix Auto UK - Fix Auto Chessington

Thank you for your review , we much appreciate it !
Fix Auto Chessington

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