Although it took longer than I expected the repair was very well done. I was kept informed about the work being done at regular intervals. Very happy with the information that I received on the phon... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Dale was calm, patient and very accomodating when answering my questions durng both the collection and drop off of the car. the staff were also extremely helpful over the phone, making the whole exper... See more
Positives: The staff were consistently friendly, the front office was clean and welcoming, and I appreciated the regular updates on the progress of my vehicle repair. The actual repair was very good... See more
These guys are the real deal. Called in and was greeted by a lovely receptionist who gave me the choice to come in or send an image of my vehicle damage. Upon my Visit, was greeted and quickly attend... See more
Company replied
Company details
- #22 of 37 best companies in Vehicle repair shop
- #12 of 17 best companies in Car Body Shop
- #8 of 8 best companies in Vehicle Dent Removal Service
- #33 of 62 best companies in Vehicle Repair
- #26 of 54 best companies in Car service
Written by the company
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
Techview House, Cox Lane, KT9 1SG, Chessington, Surrey, United Kingdom
- 0208 3918700
4.6
Excellent
307 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience from start to…
Great experience from start to finish,from booking in until completion
Updated regularly.When I picked my car up I noticed a slight mark,they took it back in without hesitation and corrected it
Thakyou Team your amazing
16 January 2026
Reply from Fix Auto UK - Fix Auto Chessington
Thank you for your review Mr. Skilton,
We appreciate you sharing your experience! We're happy to hear that you had a great experience and that we could resolve the issue you noticed. Thank you for your amazing feedback!
Fix Auto Chessington
Reply from Fix Auto UK - Fix Auto Chessington
Thank you so much for your 5 star review Kevin. I am glad you have a great experience with the team. Fix Auto Chessington
Reply from Fix Auto UK - Fix Auto Chessington
Thank you David
We appreciate you taking the time to share your positive experience, and we are so glad our team provided great communication.
Fix Auto Chessington
A FIVE STAR PERFORMANCE
very easy to deal with, kept me informed and up to date with the repair. Body work done and you would not know the car had been in an crash.
They even cleaned the car inside and out, looked as good as new.
Never heard of them before but as they deal with RAC insurance claims was put through to them to repair car.
I would use them again if i needed any body work done again.
A 5 STAR PERFORMANCE.
18 December 2025
Reply from Fix Auto UK - Fix Auto Chessington
Hi Peter,
We're happy to hear that you had such a positive experience! It's great to know that we kept you informed throughout the repair process and that you were pleased with the quality of our work. Thank you for your kind words and for recommending us!
Fix Auto Chessington
The quality of the repairs to my car…
The quality of the repairs to my car are excellent. There was one delay caused by sourcing a camera but this was mitigated by the wonderful communications from the Fix Auto team. All round great experience.
5 December 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Chessington
Thank you for your kind review Mr. Dodd. We are glad our team kept you updated throughout repairs and you had a great overall experience.
Fix Auto Chessington
The repairs that were done very good but job not completed- two bits of damage were left
The repairs that were done very good, but there was a couple of bits that were not repaired and left
Fix auto collected and repaired the missed dent
Excellent job - I have to praise your staff too - extremely helpful, polite, professional and friendly - especially Molly
12 December 2025
Reply from Fix Auto UK - Fix Auto Chessington
Thank you for your review. One of our team shall call Monday. At this time we are a little confused as you collected your car Friday and all was well. Everything that was reported on the claim was repaired. We have images of all repairs done and happy to go through with you. Fix Auto Chessington
7-10 days became over 2 weeks-
7-10 days became over 2 weeks-
26 November to 12 December for a relatively minor repair - when asked to confirm the work being done-Nothing was the response/even when my car was returned and I asked for confirmation-nothing. Delays when the work should be completed and even when it was ready I was unaware I had to have an appointment for it to be returned and next week was suggested. Standing my ground I received it Friday. The work appears to have been well done. I am just pleased to have my Golf back.
12 December 2025
Reply from Fix Auto UK - Fix Auto Chessington
Thank you for your review.
I am sorry you do not feel you had a good service, having reviewed the file, it does seem that maybe some things have been overlooked on your end.
I can see that our estimator called and spoke to you on 26/11/25 to go through the repairs, as per our process. This was before work was carried out. We emailed you a copy of the works carried out on 12/12/25 at 13:42 as requested. This was emailed as a reply to one of your emails therefore the email address is correct. For your convenience we have forwarded this again today. Regarding repair delays, there are several calls recorded between our front of house staff and yourself with them explaining the parts delays and answering questions you had. You advised in one of the last conversations on Thursday you were going out and to not call but send you a SMS when ready, this SMS was sent at 16:53 on 11/12/25 as per your instructions stating " Good Afternoon your vehicle is complete and ready for collection, Please contact us to arrange handover" Regarding the handover our team had asked to deliver Monday as they were fully booked. They ended up asking an office staff member to help them, who in turn worked late Friday evening to help out. We work very hard to deliver a high service to all customers but we also do the same to take care of our staff and do not ever ask anyone to work past their scheduled time. I am sure everyone can understand the importance of work / life balance especially in recent times. In this case they were asking to deliver the next working day which I believe is acceptable. We do send a SMS / email to every customer at the start of repairs stating "Please be aware that this date is for repairs only and is NOT the date of your vehicles return. We shall arrange this with you once the repair is complete" This was sent directly after the initial estimated completion date message was sent. In this case, this was sent on 27/11/25 at 11:04 and is showing as a delivered message.
Fix Auto Chessington
Professional and helpful.
very professional,on time keep you updated on the works to your car.
friendly and helpful staff.
25 November 2025
Reply from Fix Auto UK - Fix Auto Chessington
Thank you so much for your review. Our staff really do appreciate getting feedback from our customers. Have a wonderful Christmas break.
Fix Auto Chessington
Reply from Fix Auto UK - Fix Auto Chessington
We're happy to hear that our team made your car look brand new. We appreciate your positive feedback and your recognition of our team's professionalism.
Fix Auto Chessington
Great job
Excellent service! I was initially a bit concerned about whether the bodywork quality would meet my expectations, but they truly exceeded them. The car now looks absolutely brand new.
A big thank you to the lovely reception team and their manager for the great customer service.
I would definitely recommend Fix Auto to anyone looking for high-quality bodywork repairs using genuine Toyota parts. 👍
17 November 2025
Reply from Fix Auto UK - Fix Auto Chessington
Thank you for your great review Mr. Milev we are extremely happy we exceeded your expectations!
Fix Auto Chessington
Fantastic service!
2 December 2025
Reply from Fix Auto UK - Fix Auto Chessington
Thank you for your review Mr. Pesic we are glad you are happy with the service and hopefully enjoying driving your BMW again!
Fix Auto Chessington
The staff were very friendly and…
The staff were very friendly and helpful and the atmosphere was friendly and it was clean. They kept in touch about the repairs to the car.
A very good service
1 December 2025
Reply from Fix Auto UK - Fix Auto Chessington
Thank you Mrs. Fawcett for your lovely review. We are very happy that you found he environment clean and the staff friendly
Fix Auto Chessington
They did a great job on my car so happy.
24 November 2025
Reply from Fix Auto UK - Fix Auto Chessington
Thank you for your 5 star review Mr. Horwood.
We are very pleased we met your expectations.
Fix Auto Chessington
Fantastic costumer experience
Fantastic costumer experience. They did everything possible to work around my schedule, Constant updates and all round pleasant people
14 November 2025
Reply from Fix Auto UK - Fix Auto Chessington
Thank you for your great review Tom. We are grateful for your kind words and glad the team were amendable to your needs
FIx Auto Chessington
Professional repair work, but poor communication with Insurance Company.
The repairs were done in a timely manner and well executed. I was well informed through the whole process , and reception was always helpful.
Communication with my insurance company should have been better, on a number of occasions I was told I would have to pay an excess, when this was not correct.
I was given a quote for some additional work , which was completely unnecessary. Luckily I did not take up this quote.
20 November 2025
Reply from Fix Auto UK - Fix Auto Chessington
Thank you for your review Mr. Ponton.
I can see from the notes that you requested a quote for additional work so I am little confused as to why you felt is was unnecessary as we only responded to your request. I am glad you are happy with the rest of the process and the reception staff.
Fix Auto Chessington
You kept us informed of progress
You kept us informed of progress. You collected and delivered my car
7 November 2025
Reply from Fix Auto UK - Fix Auto Chessington
We're happy to hear that we kept you informed and delivered your car successfully. Thank you for your positive feedback; we appreciate it.
Fix Auto Chessington
Fantastic experience - thank-you
Brilliant communication throughout. Excellent reception staff! The work was done superbly and to top it all - my car came back all clean.
Would highly recommend and will definitely use again if needed.
12 November 2025
Reply from Fix Auto UK - Fix Auto Chessington
Thank you for taking the time to leave a review Mr. Leak, it is fantastic to receive such amazing feedback and we highly value your recommendation.
Arnie and the team at Fix Auto Chessington
Great company
Great company, great job, my car looks better than new. I highly recommend it
12 November 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Chessington
Thank you George
We're so happy to hear that you are pleased with our work! Thank you for recommending our company; we appreciate your feedback.
Fix Auto Chessington
Great communication throughout the…
Great communication throughout the process. Would recommend.
7 November 2025
Reply from Fix Auto UK - Fix Auto Chessington
Thank you Diana
We're happy to hear that our communication met your expectations, and we appreciate your recommendation very much!
Fix Auto Chessington
Very highly recommended
My car was repaired to a very high standard (looks brand new). I’m very pleased with it. And communications from Fix Auto as to the progress was good. Also, my car was cleaned thoroughly inside and out. I highly recommend Fix Auto for ur repairs, they are excellent…
4 November 2025
Reply from Fix Auto UK - Fix Auto Chessington
Thank you for your lovely review Mr. Banks
We're happy to hear that your car's repairs met your expectations and that you were pleased with our communication and cleaning services. We appreciate your recommendation and thank you for your positive feedback!
Fix Auto Chessington
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.