Fix Auto UK - Fix Auto Loughborough Reviews 

Very easy to deal with, kept updates coming and pickup and drop off of car was very good.

Great service from start to finish.Very helpful with any Queries.

Wonderful team, great service, awesome repair. Can't recommend them highly enough.

Very fast repair and very nice workers

Receptionists friendly, polite, kept us informed.
My husband says the assessment was well explained

The repairs to the car were faultless. Well matched paint, flawless.

We are highly delighted with the job done.
Thank you all.

Excellent service. Driver came in on his day off to return our kia pincanto Excellent bloke Excellent service provided by him. And the staff on reception debbie. And karen Excellent repair done on the car couldn't be happier

I would give them 10 stars if I could. I was involved in a car accident and my insurer used fix auto to fix the damage. I have never heard of them but I can't fault this company from start to finish. We reported the accident Wednesday 15th they called me and collected the car on thursday 16th they called me again Friday 17th to say what they were going to do to the car and that all parts had been ordered and they would start work once parts had arrived and I am pleased to say we collected the car today Friday 24th. All staff we have had contact have all been very professional and polite and even issued us with tracking details of our repairs brilliant company would highly recommend.

You were fast, accommodating and communicated well ( oh and the actual work was brilliant too) very pleasant staff. Well done.

Received good communication throughout service exelent and I received my car back all done after only one day .

Great service from start to finish.
They kept me informed throughout the time they had my car and the work was done to a good standard and timely.
My car came back like brand new as they’d also given it a fab valet too.

it took some to get authorisation from Aviva but once that was done, Fixauto moved very quickly, collecting my vehicle, replacing the parts required and returning it the same day.

From the moment my Insurance company made Fix Auto aware of my claim, they have behaved in a totally timely and professional manner in terms of their communication, collection and return of the vehicle and, as far as I can see, the repair itself.

Quick and good repair work

What can I say about this company from day they picked it to the day I collected totally amazing service from the reception team estimater and people who collected the car highly recommend this company to anyone and they done amazing job on my 15 plate Mondeo car definitely use again

The choice of this service was made through my car insurance
Overall I could have given 5 stars in terms of work done. The reason of not given 5 stars is because the customer service is poor due to lack of communication. I was told to be Contacted by email when I left my car for any update.
1 week later they did so as promised. No information I have to call them after 1 week to be told my car was going to be delivered tomorrow.
Apart the repair was brilliant I can't fault engineers very good job and the car was returned to me washed and very cleaned.
But customers service or receptionists have to improve.

The service was friendly and so efficient. Kept up to date with progress. Given I was a bit shaken after my mishap they were so lovely in looking after me - cup of tea etc. Everything was fully explained and my repair was completed ahead of schedule - so nice to get a shiny like new car back.

Prompt and professional service and very polite

Great job however, it took a whole month because of the parts backlog. I had to call regularly to find out what was going on contrary to what had been suggested before the job commenced. Apart from that, the team was great so thank you 👍🏾

Was well treated and was kept up to date with the progress of my car repairs

The service provided was outstanding. From inspection, a quick quotation and follow up telephone call. The procedure was fully explained and advice given regarding insurance.
A quick appointment for repairs and they provide a pick up and drop off service which is invaluable. Great people that work there and I would highly recommend the work they have produced.