Genuinely made my day with a visit to this place. Couldn’t have asked for better customer service - nothing was too much trouble and it was refreshing to be greated with a “can do” attitude. Professio... See more
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Wow - to say I’m pleased is a total understatement! From initial contact to picking up the car was absolutely flawless. Expert help & advice, friendly, attentive service - really felt looked after. Th... See more
Company replied
The Customer Service team were really good, particularly Caris who booked my vehicle in for inspection and a repair service. Caris kept me informed at each step of the process along the way. The vehic... See more
Company replied
Car Repair The car was required to be repaired. A courtesy car was provided while our car was fixed. They collected the damaged car and left us a courtesy car. Our car was fixed promptly and go... See more
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Company details
- #20 of 35 best companies in Vehicle repair shop
- #10 of 17 best companies in Car Body Shop
- #7 of 8 best companies in Vehicle Dent Removal Service
- #32 of 62 best companies in Vehicle Repair
- #24 of 53 best companies in Car service
About Fix Auto UK - Fix Auto Loughborough
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
9a Messenger Close, LE11 5SR, Loughborough, Leicestershire, United Kingdom
- 01509 631838
4.7
Excellent
446 reviews
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it took some to get authorisation from…
it took some to get authorisation from Aviva but once that was done, Fixauto moved very quickly, collecting my vehicle, replacing the parts required and returning it the same day.
13 December 2024
Reply from Fix Auto UK - Fix Auto Loughborough
We appreciate your feedback and are glad to hear that Fixauto was able to move quickly once authorization was received from Aviva. We strive to provide efficient service and are pleased that you were satisfied with the speed and quality of the repairs.
Timely and Professional Throughout.
From the moment my Insurance company made Fix Auto aware of my claim, they have behaved in a totally timely and professional manner in terms of their communication, collection and return of the vehicle and, as far as I can see, the repair itself.
18 November 2024
Reply from Fix Auto UK - Fix Auto Loughborough
We appreciate your kind words and are glad to hear that your experience with us was positive. We strive to provide our customers with the best possible service and are pleased that you found our communication, collection, and repair process to be timely and professional.
Reply from Fix Auto UK - Fix Auto Loughborough
Thank you for your kind words! We're glad to hear you were happy with the repair work.
Very professional company to deal with
What can I say about this company from day they picked it to the day I collected totally amazing service from the reception team estimater and people who collected the car highly recommend this company to anyone and they done amazing job on my 15 plate Mondeo car definitely use again
12 December 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Loughborough
Thank you for your kind words and 5-star review. We are thrilled to hear that you had such a positive experience with our team. We strive to provide excellent customer service and high-quality repairs, and we are glad that we met your expectations.
The choice of this service was made…
The choice of this service was made through my car insurance
Overall I could have given 5 stars in terms of work done. The reason of not given 5 stars is because the customer service is poor due to lack of communication. I was told to be Contacted by email when I left my car for any update.
1 week later they did so as promised. No information I have to call them after 1 week to be told my car was going to be delivered tomorrow.
Apart the repair was brilliant I can't fault engineers very good job and the car was returned to me washed and very cleaned.
But customers service or receptionists have to improve.
25 September 2024
Reply from Fix Auto UK - Fix Auto Loughborough
We appreciate you sharing your experience. We're glad the repair quality met your expectations and your car was returned clean. We acknowledge your concerns regarding communication and the updates you expected. We'll address this to improve our customer service. Thank you for your feedback.
Service at its best
The service was friendly and so efficient. Kept up to date with progress. Given I was a bit shaken after my mishap they were so lovely in looking after me - cup of tea etc. Everything was fully explained and my repair was completed ahead of schedule - so nice to get a shiny like new car back.
18 September 2024
Reply from Fix Auto UK - Fix Auto Loughborough
Thank you for your kind words. We're thrilled to hear you had a positive experience with us, especially during a difficult time. We're glad our team was able to provide you with the support and care you needed.
Reply from Fix Auto UK - Fix Auto Loughborough
Thank you for taking the time to leave your review. We're happy to hear that you found our service prompt, professional, and polite. Your feedback is appreciated.
Great job however
Great job however, it took a whole month because of the parts backlog. I had to call regularly to find out what was going on contrary to what had been suggested before the job commenced. Apart from that, the team was great so thank you 👍🏾
13 September 2024
Reply from Fix Auto UK - Fix Auto Loughborough
We appreciate your feedback and understand your frustration with the parts backlog and the need to follow up regularly. We strive to provide timely service and will work to improve our communication and parts availability. We're glad you had a positive experience with our team.
Was well treated and was kept up to…
Was well treated and was kept up to date with the progress of my car repairs
6 September 2024
Reply from Fix Auto UK - Fix Auto Loughborough
We appreciate your kind words and are glad to hear that you had a positive experience.
Professional high standard service
The service provided was outstanding. From inspection, a quick quotation and follow up telephone call. The procedure was fully explained and advice given regarding insurance.
A quick appointment for repairs and they provide a pick up and drop off service which is invaluable. Great people that work there and I would highly recommend the work they have produced.
12 September 2024
Reply from Fix Auto UK - Fix Auto Loughborough
Thank you for your kind words. We are delighted to hear you were happy with the service you received. We strive to provide excellent communication and keep our customers informed throughout the repair process. We are thrilled you were happy with the quality of the repair and the condition of your vehicle.
Very good and nice to talk every badly
Very good and nice to talk every badly. And ripening is well.
16 August 2024
Reply from Fix Auto UK - Fix Auto Loughborough
We appreciate your kind words and are glad you enjoyed your experience.
Professional Service
Very pleased, professional customer service and quality work carried out.
8 August 2024
Unprompted review
Reply from Fix Auto UK - Fix Auto Loughborough
We appreciate you taking the time to share your positive experience with our customer service and the quality of work. Thank you!
All I can say is everything perfectly…
All I can say is everything perfectly petfect 11 out of ten
22 August 2024
Reply from Fix Auto UK - Fix Auto Loughborough
We're thrilled to hear you had such a wonderful experience! It's fantastic to know you enjoyed everything.
Reply from Fix Auto UK - Fix Auto Loughborough
Thank you for your kind words! We're thrilled to hear you were happy with our service and the outcome of your repair.
No fuss picked car up on time
No fuss picked car up on time, car repairs done on time and absolutely mint finish, would definitely recommend and use again, it was a refreshing change from vehicle repairers on Lutterworth Rd,
Many thanks Rob
14 August 2024
Reply from Fix Auto UK - Fix Auto Loughborough
We're happy to hear that your experience was seamless, and we appreciate your recommendation. It's great to know we provided a refreshing change and that you were pleased with our service.
All members of staff I dealt with…
All members of staff I dealt with regarding the repair of my mobility car are so helpful, friendly & professional. The receptionist who booked the repairs was very helpful & easy to talk to. Both members of staff who picked the car up & returned my vehicle after the repair were also so friendly. Nice to see a smile.
12 August 2024
Reply from Fix Auto UK - Fix Auto Loughborough
We appreciate you taking the time to share your experience. We're happy to hear that our staff were helpful, friendly, and professional during your mobility car repair. It's great to know that you felt comfortable with our team.
Excellent service from FixAuto
I was very pleased with my repair to my car, every one at FixAuto were very helpful friendly and polite. I did not have to wait too long until they could get my car in and the repair was completed in a few days. The car looks great they have done an excellent job.
29 July 2024
Reply from Fix Auto UK - Fix Auto Loughborough
We're happy to hear that you were pleased with the repairs to your car. It's great to know that you found everyone helpful, friendly, and polite. We appreciate your positive feedback regarding the quick turnaround and excellent work!
Reply from Fix Auto UK - Fix Auto Loughborough
We appreciate you taking the time to leave us this fantastic review! We are so glad to hear you were happy with our quick service and quality repair.
It was good service
24 July 2024
Reply from Fix Auto UK - Fix Auto Loughborough
Thank you, it was a pleasure
Reply from Fix Auto UK - Fix Auto Loughborough
Thank you for your feedback. Its great to know we are suceeding.
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