Fantastic service. Genuine, friendly staff and sorted my car right out. Communication was great too - couldn’t ask for more. Thanks guys! Would use again, though hope I don’t have to!
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent repair ...completed early...helpful staff I was concerned by some of the reviews I had read but genuinely everyone I dealt with from the assessor to the office staff were brilliant and re... See more
Company replied
The staff were all very friendly and clear. The repair is extremely well done. We would give five stars but something got lost between the garage and the engineers and we didn’t know what was happenin... See more
Company replied
I found the company was very thorough, efficient, and caring. The most important part was the car was collected from my address and brought it back to me. I was going to be away for an extra wee... See more
Company replied
Company details
- #22 of 37 best companies in Vehicle repair shop
- #10 of 17 best companies in Car Body Shop
- #7 of 8 best companies in Vehicle Dent Removal Service
- #33 of 63 best companies in Vehicle Repair
- #26 of 54 best companies in Car service
About Fix Auto UK - Fix Auto Park Royal
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
50 Minerva Road, NW10 6HJ, Park Royal, London, United Kingdom
- 0208 961 8961
3.9
Great
319 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good service very satisfied Thank🙏…
Very good service very satisfied Thank you ..🙏
8 January 2026
Reply from Fix Auto UK - Fix Auto Park Royal
Mr Bhatt,
We are very happy to hear that you were satisfied with our service. Thank you for your positive feedback and for taking the time to share.
Jonathan Thomas
Office and customer Relation Manager
Reply from Fix Auto UK - Fix Auto Park Royal
Hello Kate
We are happy to hear that you found our team efficient, helpful, and polite. Thank you for your positive feedback!
Jonathan Thomas
Office and Customer Relation Manager
The initial experience let down the rest
The initial experience was not good. I wanted to use a fix auto near my house but i was given one over an hour away. It took them ages to release a courtesy car (over a week) although this is a combined process with the pick up company Fix Auto and the insurance company. It thwn took them over 6 weeks to do the work. The communications around the cost of the work was poor. The work they did seems to be ok and once the car was with the engineering team the process was much smoother. But the initial stages were very frustrating and set a bad example from the off.
5 December 2025
Reply from Fix Auto UK - Fix Auto Park Royal
We appreciate you sharing your experience. We're sorry the initial service fell short, especially regarding the location and courtesy car. We'll review our communication processes and the time it took to complete the work. We're glad the engineering team provided a smoother experience.
JONATHAN JOHN THOMAS, Fix Auto UK
Fixation embarrassed
Poor performance from start to finish.
Reception staff very good.
Management more interested in their own affairs rather than been focused on the job in hand.
1 December 2025
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Mr. Armstrong,
Thank you for sharing your feedback. We’re sorry to hear about the experience you had and appreciate you acknowledging the helpfulness of our reception team.
It’s important to clarify that this was an insurance-authorized repair, and we are required to follow the instructions provided by Auxillis, who manage the claim. Our engineers can only proceed with work that has been approved by them, and we do not have the authority to override those decisions.
We completely understand your frustration; however, the cancellation of the claim by Auxillis meant we were unable to carry out the repairs.
This situation was beyond our control, and we regret that it has caused inconvenience.
Your concerns are valid, and we encourage you to raise them directly with your insurance provider, as they ultimately dictate the scope and approval of the work.
Thank you for your understanding.
Kind regards,
Jonathan John Thomas
Fix Auto Park Royal
I had a good experience at Fix Auto…
I had a good experience at Fix Auto Park Royal.
The service meets my expectations.
14 November 2025
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Ralph
We're happy to hear that you had a good experience with us. We appreciate you taking the time to leave us your feedback.
Jonathan Thomas
Office and customer relations Manager
Fix Auto Park Royal
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Гриша Злой
We're happy to hear that our repairs met your expectations.
Thank you for sharing your positive experience with us!
Jonathan Thomas
Office and customer relations Manager
Fix Auto Park Royal
Good service
Good service, clearly explained about all repairs and parts. Very friendly staff.
12 November 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Joanne
We appreciate your positive feedback! We're happy to hear that you were pleased with our clear explanations and the friendliness of our staff.
JONATHAN JOHN THOMAS,
Office and customer relation Manager
Fix Auto UK
Excellent Work!
The service was excellent from start to finish. Communication was clear and efficient, and the entire transaction was completed promptly and smoothly.
27 October 2025
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Nova
We appreciate you sharing your positive experience! We're so glad to hear that you received clear, efficient communication and prompt, smooth service from start to finish.
JONATHAN JOHN THOMAS,
Office and customer relation manager
Fix Auto UK
Great Customer Service
They kept me up to date on my repair. Repair work was fantastic and great customer service and very helpful and friendly. Would recommend them and use again myself
3 November 2025
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Grace,
We appreciate you taking the time to leave us a review! We're happy to hear that you were pleased with our communication, the repair work, and the customer service.
Jonathan Thomas
Office and customer relation Manager
A good experience
The arrangements for dropping the car and picking it up were very well organised and, on the occasions I needed it, communications were good during the process. The staff seem knowledgable and are helpful.
31 October 2025
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Anglian,
We appreciate your positive feedback! We're happy to hear that the drop-off and pick-up process was well-organised and that our communications were helpful.
We're glad you found our staff knowledgeable.
Fix Auto UK
Jonathan Thomas
Office and customer relations Manager
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Mr Bradley,
We're so glad your car looked brand new upon its return! and you are happy with the service we offered.
Thank you for your positive feedback; we appreciate it.
Fix Auto UK
Jonathan Thomas
Office and customer relation Manager
Extremely poor— Bad driving
Extremely poor. Tried everything in book to find faults or imaginary damages to curtesy car. The driver started driving my car while picking up from my home moving in 2 nd gear not first. And also not pressing the clutch full. Made hard sqeuky noise. Told him to change gear properly. Absolute idiot
10 October 2025
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Mr Nadella
We appreciate you bringing this to our attention. We're very sorry to hear about the issues you experienced with the courtesy car and the driver's handling of your vehicle. We'll investigate these concerns to ensure better service in the future.
Fix Auto UK
My experience with Auto fix
Pick up and doff was very convenient. Job was done on time, no problems and no delays
4 October 2025
Reply from Fix Auto UK - Fix Auto Park Royal
Hi Salwa,
We're happy to hear that our services met your expectations with convenient pickup and on-time completion. Thank you for your positive feedback!
Jonathan
Office and customer relation Manager
This company did an excellent job of…
This company did an excellent job of repairing the car and the fact that they both collected and delivered the car was most helpful
30 September 2025
Reply from Fix Auto UK - Fix Auto Park Royal
Dear V. Glazebrook,
We're happy to hear that the car repair was excellent. We are also glad that the collection and delivery service was helpful to you. Thank you for your positive feedback.
Fix Auto UK
Car repaired very well
Car repaired very well. Cost was a little surprising but this was an insurance claim!
29 September 2025
Reply from Fix Auto UK - Fix Auto Park Royal
Myles Elliott,
We're glad the repair was done well. We appreciate your feedback regarding the cost and are here to clarify any insurance-related concerns.
Jonathan Thomas
Office and customer relation manager
all was excellent
24 September 2025
Reply from Fix Auto UK - Fix Auto Park Royal
Hello Ms Brown
We appreciate you taking the time to leave us such a fantastic review!
Jonathan Thomas
Office and Customer Relation Manager
Great service
Everyone was super friendly answered a queries big & small. They picked up the phone very quickly and always gave me constant updates. Very happy with their services.
19 September 2025
Reply from Fix Auto UK - Fix Auto Park Royal
Miss Khan,
We appreciate you taking the time to leave us such a fantastic review! We're so glad to hear that our team was friendly, helpful, and communicative. Thank you!
Fix Auto UK
Excellent repair
Excellent repair, completed quickly, Excellent service provided by staff.
11 September 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Kamal Husen,
We appreciate your feedback! We're happy to hear that you were pleased with the prompt repair and excellent service provided by our staff.
Fix Auto UK
Jonathan Thomas
Office and customer Relation Manager
Quick and professional
2 September 2025
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Suzana,
We appreciate your feedback! We're happy to hear that you were pleased with the prompt repair and excellent service provided by our staff.
Fix Auto UK
Jonathan Thomas
Office and customer Relation Manager
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Rayo,
We appreciate your five-star rating and are happy that you were pleased with our professional service and excellent repairs.
Fix Auto UK
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.