Seamless repair work. Communication was great and work was great also. Can’t tell my car was damaged. Would recommend highly.
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See what reviewers are saying
Good service, ..however since repair i have had a constant tyre pressure problem, I think when they changed alloys, the sensors were not connected properly. So now the tyre pressure do not show. So... See more
Company replied
They were very accommodating regarding my drop off and pick up times. Kelly on the phone and Pinder via WhatsApp were really helpful. . Extremely lovely staff, all of whom were pleasant to talk to... See more
Company replied
I found the company was very thorough, efficient, and caring. The most important part was the car was collected from my address and brought it back to me. I was going to be away for an extra wee... See more
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Company details
About Fix Auto UK - Fix Auto Park Royal
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
50 Minerva Road, NW10 6HJ, Park Royal, London, United Kingdom
- 0208 961 8961
4.0
Great
330 reviews
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Terrible Customer Service and even worse service on the repair of the car
I was unfortunately in an accident through no fault of my own, insurance company sent me to this garage. Took approx 1 month for the repairs, and it has had to go back 4 times since then due to the job not being done properly or new marks and scratches being added to my car that were not there before hand. I phoned them up with all of the issues that I had experienced including added miles on my car where they had been driving around in it and the customer service was appalling. Stay clear!
13 March 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Park Royal
Good Morning,
I haven't been able to locate your details. Please can you contact me directly to discuss your concerns with us.
you can email me at - jonathanthomas@fixauto.co.uk or call us at 02089618961 option 1
Lovely friendly staff who were very…
Lovely friendly staff who were very helpful and kept me informed and updated on the progress of the repairs to my vehicle. Very happy with the quality of the repairs.
5 June 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Miss Rosie,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Great customer service
Excellent communication from beginning to end. Staff were always courteous and polite. My car was collected for repair and delivered upon completion. My car looked brand new on delivery. I would highly recommend
25 May 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Miss Sewell,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Reply from Fix Auto UK - Fix Auto Park Royal
Hello,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
SCARED TO DRIVE MY CAR NOW
My car went in to get the bumper replaced and was returned to me with other issues.
I noticed my car is leaking from the exhaust and the petrol is rapidly going down 3x faster than it would before i took it in for repairs.
But when i brought it back for them to check it out and expressed my concerns of my car leaking petrol, the man that seemed like the manger was condescending, unhelpful and belittling. I was told "that normally happens when you drive your car, the petrol goes down". He did not want to check or run any diagnostic on the car instead turned me away and suggested i pay to get my car checked out somewhere else.
As a female, going into a mechanics can be very intimidating as it is, let alone being met with such an attitude, treatment and a car that now has other issues.
I wouldn't recommend this garage to anyone and would say stay away.
22 May 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Ms Thompson,
Thanks for sharing your review. As you correctly pointed out the vehicle only came for bumper and tailgate (body work); I cannot categorise the issues you mentioned as an issue hence I gave you the right advice. Your car will be required to heat up to function correctly as a result, your vehicle accumulates extra heat, which is then released through the car's exhaust pipes. As a result, you will notice water droplets flowing out of your exhaust pipes since the heat will cause condensation. That’s the characteristics of exhaust. The indicator for the fuel left in car (miles left figure) - is only based on estimation and not a true representation of actual fuel left. It is based on the driving, acceleration and braking pattern.
As within the body shop environment for several years I understood these are nothing to do with the repairs and don’t believe there to be any problem at all with your car hence I only advised you for your own peace of mind to take it to Suzuki directly and see if they can find any fault after which you can share the findings report with us so we can liaise with insurance engineer and get the work done if at all anything required. I once again believe there is nothing wrong with your vehicle.
I apologise if you felt intimidated, unhelpful,condescending or belittling by my attitude but I was only trying to do my job and give you a true straightforward advice and believe I was completely professional during the time we spoke.
Please be advised you have a 5 years of repair warranty for all the work carried out and
should you still have any concerns or may require any assistance in future, please let me know and I’ll be more than happy to help.
Jonathan Thomas
Office and Customer Relation Manager
My partner came in to repair his car…
My partner came in to repair his car and all the reception staff was amazing very quick helpful and friendly especially reanne very friendly and warm smile! 👏
10 May 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Park Royal
Hello,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services and thank you for the word of appreciation for Rhian.
It was a pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Very good service
Communicated well. Did a good repair job. Customer service was excellent- delivered and collected car and were flexible and helpful
11 May 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Mr. Karsberg,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Mr. Ringham,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
My car has been fixed very quickly from…
My car has been fixed very quickly from them. They are very cooperative and understandable. And they done work satisfactorily.
4 May 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Mr. Kamal,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Friendly and professional
I was kept updated and the team were very friendly and professional
20 April 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Ms Miller,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Good customer service I received.
17 April 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Mr Bangura,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Great Company With Friendly…
Great Company With Friendly Approachable Staff. Thorough Job Done, Car Looks As Good As New And As If Nothing Had Ever Happened To It! Very Grateful. Highly Recommended!
19 April 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Hello,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Kept me informed every step of the way
Kept me informed every step of the way, either by phone or via email. They even dropped my car back to my home. The only negative point not a drop of petrol was left in my car.
20 April 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Ms Williams,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Excellent service
They keep you informed with repairs and customer service is good. Their service is to highest quality and standard.
11 April 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Mr Francisco,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
The whole team was very helpful.
The whole team was very helpful and kept me up to speed on the progress of my repair. Amina, Jonathan & Andre made my collection of the car experience just great. They understood my situation and went an extra mile for me. Many thanks!
5 April 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Mr Markowski,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Worrying oversights
While body work good, Fix Auto did not realise that the panel they replaced included the sound system cables. So returned a vehicle with no sound. No alarm for seat belts, no parking sensor sounds, no blue tooth, no radio etc. This is information readily available on line - so incompetent and returned potentially dangerous vehicle. Also delays at multiple points e.g. 2 weeks from engineers visit to logging report.
29 March 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Park Royal
Good morning,
Thank you for your feedback and the rating.
When the car was collected - we collected without any sound. As an insurance repairer we only take the task on which is authorised and regulated by the engineers at insurance. We have replaced the LR panel and have stripped it and i can confirm you that's not where the sound cables are based. As this issue is not mentioned on the claim instruction and the authority received by the insurance engineer and you said you would be taking the vehicle to the main dealers for annual service and will get this issue checked whilst the car is there. As confirmed over the emails we did inform you if BMW confirms this is accident related then you would send the report to us directly and we can get the insurance engineer to review the problem and authorise this for you instead of you paying to rectify the issue.
This has nothing to do with how competent we are and I was under the impression that you understood everything before you accepted the vehicle as per our email conversation.
Should there be any concerns or any issues, please let me know.
Jonathan Thomas
Office and Customer Relation Manager
Great Service -Thank You
Great service
Thanks to Amina & John for a smooth handover. They also kept me informed along the way for information and news on my repair.
27 March 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Dear Mr Nahar,
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
Fix Auto Park Royal is one of the worst…
Fix Auto Park Royal is one of the worst company they took my car for repair first they said my car will be ready on this date then they said no it will take few more days it took them another 10 days before they did the repair when I picked my car inside the car was very dirty with the workers shoes marked off pints the worst customers service it took me 35 minutes to get hold of the staff i phone there number ring ring no answer when I went to pick up my car I tried to call them when I was in the work shop the staff were there but didn’t bother to answer the phone I will never ever go to them again and please please chose another company from my experience I will never ever ever recommend them they are waste of time.👎👎👎👎👎👎👎👎👎
24 March 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Mr. Ajibgul,
Thanks for your rating and a feedback. As we all are entitled for an opinion, I am only shocked with all you just mentioned - for which I completely have an opposite opinion.
You got your car back in 24 days from the day it was collected. The first time the delay happened was because of the bumper which your own insurance company asked us to get an unpainted version and then they changed their mind later to have a pre-painted one instead which caused delays for about 10 days as getting parts from Nissan is a challenge these days considering global shortage. The second time job was delayed because of your own kind self because you did not leave the locking wheel nut in the vehicle despite informing you at the time of booking you have to leave it which you chose to ignore as the work was down for a wheel refurb and suspension. Then you started ignoring my phone calls for about 7-10 days because you kept on saying you will call me back after checking at home if you left the nut there. I did not receive any response from you nor there was any message left for me and you always had my direct email. You only came on site because you were pressurised by the insurance company because of no response from you I had to call the insurance and report it to them as non provision of locking wheel nut it is causing delays for us to finish the repairs while you were on brand new hire car from insurance adding hire cost on a daily basis. I did not wanted to mention all this on public platform here but we take accusation and fault allegations very seriously and it was sad for me to see you had nothing to say about the outstanding repairs on your vehicle ? I have also checked condition of how the vehicle came on site (cleanliness) and when it left. We gave you back a very clean and tidy car and I have all proof of this.
You still are our beloved customer and have a warranty of 5 years and if there is any concerns in the future - please let us know and we will still be very happy to help without having this rating in our mind.
We take pride in the quality of work and outstanding customer service experience we offer and our 4.6 star rating out of 5.0 speak about it itself
Jonathan Thomas
Office and Customer Relation Manager
Professional repair
4 February 2023
Unprompted review
Reply from Fix Auto UK - Fix Auto Park Royal
Thank you so very much for sharing your experience with us. We always aim to provide high quality services to our customers, and I am glad to know that you are satisfied with the repairs and our services. It was an absolute pleasure dealing with you.
Jonathan Thomas
Office and Customer Relation Manager
After one month car still not 100%…
After one month car still not 100% asked to pop back when part turns up if it ever does. Too many supply issues with parts from Land Rover
15 March 2023
Reply from Fix Auto UK - Fix Auto Park Royal
Good morning Mr Brown,
Thanks for your time today and for your reassurance for turning this 1 star review to 5 star as this portal only reflects our performance as a repairer. I have left a link below for you where you can leave a review for Land Rover directly and express your concerns to them.
Thank you for confirming on call from day 1 we have been doing all and everything possible at our capacity to help you getting the car fixed sooner, collection and redelivery of your vehicle and the exceptional customer service you received from us- but certain areas like parts delay from Landrover, receiving damaged parts (exhaust) or Auxillis as a company to manage claim is not something we control. We have been very careful in terms of rejecting the parts from Land Rover which we felt will not pass quality and would never want you to have defective parts and not only us but any responsible repairer would do exactly what we did.
you can use the below link to leave a review for Landrover -
https://uk.trustpilot.com/review/www.landrover.com
Please let me know if there is anything I can be of assistance to you in future and I will be more than happy to help !
Jonathan Thomas
Office and Customer Relation Manager
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