Fix Auto UK - Fix Auto Redcar Reviews 93

TrustScore 4.5 out of 5

4.4

Trunk Road, TS10 5BW Redcar, Cleveland, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The work carried out on our car was excellent and carried out to a high standard. Would not hesitate to recommend this company to family and friends.

Rated 5 out of 5 stars

The entire experience of having my car repaired was stress free and very professional from start to finish. The quality of work carried met with expectations and I would have no problem recommending D... See more

Rated 5 out of 5 stars

My vehicle was repaired quickly once it had been sent to Fix Auto. The bodyshop technicians took a very pragmatic approach on what was required, carried out skilled work, and the repairs are now inv... See more

Rated 3 out of 5 stars

After having the car for almost 1 month for repairs we turned up to find the front near side wing misaligned and panel fixing bolts stripped of their protective paint. As such we had to leave it nearl... See more


Company details

  1. #22 of 37 best companies in Vehicle repair shop
  2. #12 of 17 best companies in Car Body Shop
  3. #8 of 8 best companies in Vehicle Dent Removal Service
  4. #33 of 62 best companies in Vehicle Repair
  5. #26 of 54 best companies in Car service

Written by the company

Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.

Keeping You Driving Forward

Written by the company

Visit Fix Auto UK for your car body repairs!
The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!

Contact info

  • Trunk Road, TS10 5BW, Redcar, Cleveland, United Kingdom

  • 01642 759100

4.4

Excellent

TrustScore 4.5 out of 5

93 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First class repair

Great repair work done by the people at vauxhall drive Redcar. Very helpful staff and the ability to track the progress of the work was really good. First class service.

20 August 2021
Rated 2 out of 5 stars

Meh!

My husband and I needed repairs doing to our car after a collision with a deer on the way to Whitby. We went through our insurance in May and we have only just had the repairs done in August. According to our insurance company, this was down to a delay in the initial assessment quote being sent to them by Drive Vauxhall. We picked our car up yesterday and the work appears to have been done well, however the car was left with hardy any petrol and absolutely filthy, especially the roof… which I only noticed once I’d got to a garage and was pumping fuel. I was given a sheet to tell me it had, had a COVID clean, however items in our car were left in exactly the same place as when it was taken in, for example a face mask on the dash board. Overall, we really struggled with the level of customer service we received at Drive Vauxhall and weren’t really entirely happy with the overall process.

13 August 2021
Fix Auto UK - Fix Auto Redcar logo

Reply from Fix Auto UK - Fix Auto Redcar

Hi There,
Thank you for taking the time to review our services, we apologise for our delayed response and have ensured your comments regarding the repair are fed back.
If you would like further piece of mind or amends to the repair completed by our bodyshop please let us know so we are able to rectify this as it seems, on this occasion, we were unable to meet our high standards.
We can ensure you that at Fix Auto UK we pride ourselves in excellent customer service across all of our bodyshops and hope that in the future we are able to offer a better experience.
Thanks
Fix Auto UK

Rated 5 out of 5 stars

Review

No signs in store/ staff welcoming people who are entering, therefore was unaware of where I needed to be and felt quite lost when I got there. Other than that my bodywork repairs were 10/10 & my car was given back to me fully valeted. Would still return again.

6 August 2021
Rated 3 out of 5 stars

Vehicle was in for repair after been…

Vehicle was in for repair after been hit, took 2 weeks to complete. Car was to be valeted but done a terrible job. Windows all streaked trim still mucky and footprints in footwells. So disappointed with that but the repairs look ok

2 June 2021
Rated 4 out of 5 stars

Great bodyshop

Helpful staff when I rang to enquire on progress. Beautiful repair job on my accident damaged car. The car looked brand new. Really good service

1 May 2021

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look