Fix Auto UK - Fix Auto Redhill Reviews 208

TrustScore 5 out of 5

4.8

17 Holmethorpe Avenue, RH1 2NB Redhill, Surrey, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Staff are friendly and very helpful. My small repair was fitted in speedily, and an excellent job done. Previously I had a crash repair done by them and it was so good I returned for help with this... See more

Rated 5 out of 5 stars

Great communications throughout with useful updates along the way. Excellent, friendly and helpful customer services. Fix Auto UK Redhill did a great job with repairing my car and it now looks as goo... See more

Company replied

Rated 5 out of 5 stars

We were unsure what kind of service we would receive having had to claim via our insurers after an accident. However, Auto Redhill made the whole thing very smooth and we were very impressed with thei... See more

Company replied

Rated 5 out of 5 stars

Very helpful and friendly. Popped in the other day to ask for advice about car damage, following a very minor accident. I wanted to know if it would be necessary to claim off insurance, or if it would... See more

Company replied


Company details

  1. #22 of 37 best companies in Vehicle repair shop
  2. #12 of 17 best companies in Car Body Shop
  3. #8 of 8 best companies in Vehicle Dent Removal Service
  4. #33 of 62 best companies in Vehicle Repair
  5. #26 of 54 best companies in Car service

Written by the company

Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.

Keeping You Driving Forward

Written by the company

Visit Fix Auto UK for your car body repairs!
The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!

Contact info

  • 17 Holmethorpe Avenue, RH1 2NB, Redhill, Surrey, United Kingdom

  • 01737 769777

4.8

Excellent

TrustScore 5 out of 5

208 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service from the teams

Great service from the teams. Conducted work to a high standard at a reasonable cost. Definitely recommend.

6 December 2022
Unprompted review
Fix Auto UK - Fix Auto Redhill logo

Reply from Fix Auto UK - Fix Auto Redhill

Hello, Thank you for taking your time to leave us such a lovely review. We are pleased to hear you had a great experience with us! Many thanks, All The Fix Auto Redhill Team

Rated 5 out of 5 stars

Friendly efficient staff who explained…

Friendly efficient staff who explained why the repair would take as long as it did.

24 November 2022
Fix Auto UK - Fix Auto Redhill logo

Reply from Fix Auto UK - Fix Auto Redhill

Hello, Thank you for taking your time to leave us such a lovely review. We are pleased to hear you had a great experience with us! Many thanks, All The Fix Auto Redhill Team

Rated 5 out of 5 stars

Thank you for fixing my car so quickly

22 November 2022
Unprompted review
Fix Auto UK - Fix Auto Redhill logo

Reply from Fix Auto UK - Fix Auto Redhill

Hello, Thank you for taking your time to leave us such a lovely review. We are pleased to hear you had a great experience with us! Many thanks, All The Fix Auto Redhill Team

Rated 5 out of 5 stars

Garage did a good job

Garage did a good job , Holly was very helpful and kept me informed

7 November 2022
Unprompted review
Fix Auto UK - Fix Auto Redhill logo

Reply from Fix Auto UK - Fix Auto Redhill

Thank you for taking the time to review us Karen, we are so pleased you had a great experience with us! Many thanks, The Fix Auto Redhill Team

Rated 5 out of 5 stars

5 Star

Great service; friendly, informative & totally professional.

2 November 2022
Fix Auto UK - Fix Auto Redhill logo

Reply from Fix Auto UK - Fix Auto Redhill

Thank you for taking the time to review us Matt, we are so pleased you had a great experience with us! Many thanks, The Fix Auto Redhill Team

Rated 5 out of 5 stars

Happy to recommend

Great communication all the way through. Van was collected and delivered as agreed and repair was 1st class. Hope I don’t need your services again! But wouldn’t hesitate to recommend or use if needed

8 September 2022
Fix Auto UK - Fix Auto Redhill logo

Reply from Fix Auto UK - Fix Auto Redhill

Thank you for taking the time to reviews us, we are so pleased you had a great experience with us! Many thanks, The Fix Auto Redhill Team

Rated 4 out of 5 stars

Carried out bodywork damage to my…

Carried out bodywork damage to my campervan. The guys were very professional and knowledgeable and advised as according.
Very please with the results after picking up the camper.

4 October 2022
Unprompted review
Fix Auto UK - Fix Auto Redhill logo

Reply from Fix Auto UK - Fix Auto Redhill

Thank you for taking the time to review us, we are so pleased you had a great experience with us! Many thanks, The Fix Auto Redhill Team

Rated 5 out of 5 stars
Fix Auto UK - Fix Auto Redhill logo

Reply from Fix Auto UK - Fix Auto Redhill

Thank you for taking the time to review us James, we are so pleased you had a great experience with us! Many thanks, The Fix Auto Redhill Team

Rated 5 out of 5 stars

I’m so over the moon with the repairs…

I’m so over the moon with the repairs done to my car!

Firstly, I would like to say the receptionist has been lovely the whole way through this process.

Secondly, my car was picked up last Wednesday and the guy collecting was very professional and kind.

Thirdly, my car was repaired within a week and it was cleaned inside and out. It looks brand new, thank you Andy!

Overall, the service was been quick, stress free and efficient. Highly recommended!

29 September 2022
Unprompted review
Fix Auto UK - Fix Auto Redhill logo

Reply from Fix Auto UK - Fix Auto Redhill

Thank you for taking your time to review us Penny, we are so pleased to hear you had a great repair journey with us. All the best, The Fix Auto Redhill Team

Rated 5 out of 5 stars

Efficient and Helpful

Efficient booking in of car , repair and return.

27 September 2022
Unprompted review
Fix Auto UK - Fix Auto Redhill logo

Reply from Fix Auto UK - Fix Auto Redhill

Thank you for leaving such a lovely review. We are pleased you had a great experience with us. Many thanks, All of the Fix Auto Redhill Team!

Rated 5 out of 5 stars

Excellent would recommend

Excellent would def recommend , the communication was great , all the staff members I met were friendly and professional and the repair was completed quickly and to a high standard .

23 September 2022
Fix Auto UK - Fix Auto Redhill logo

Reply from Fix Auto UK - Fix Auto Redhill

Thank you for leaving such a lovely review. We are pleased you had a great experience with us. Many thanks, All of the Fix Auto Redhill Team!

Rated 5 out of 5 stars

Friendly and honest service

Friendly service and they deal honestly with you. Would use them again as my preferred venue.

22 July 2022
Unprompted review
Fix Auto UK - Fix Auto Redhill logo

Reply from Fix Auto UK - Fix Auto Redhill

Thank you for leaving such a lovely review. We are pleased you had a great experience with us. Many thanks, All of the Fix Auto Redhill Team!

Rated 5 out of 5 stars

Had a few lower bumper parts fitted to…

Had a few lower bumper parts fitted to my mini. Dropped off in the morning and ready the next morning. Kevin and the team at Redhill are great. Kevin also got rid of a scratch as well for me. No job too small. Top notch. Thanks all.

19 July 2022
Unprompted review
Fix Auto UK - Fix Auto Redhill logo

Reply from Fix Auto UK - Fix Auto Redhill

Thank you for leaving such a lovely review. We are pleased you had a great experience with us. Many thanks, All of the Fix Auto Redhill Team!

Rated 5 out of 5 stars

Fantastic service from Fix Auto

Fantastic service from Fix Auto, quick assessment, courteous and professional, job carried out professionally and car in good shape and charges in line with estimate. Shout Out for RH1 branch.

29 June 2022
Unprompted review
Fix Auto UK - Fix Auto Redhill logo

Reply from Fix Auto UK - Fix Auto Redhill

Hello, Thank you for taking your time to leave us such a lovely review. We are pleased to hear you had a great experience with us! Many thanks, All The Fix Auto Redhill Team

Rated 1 out of 5 stars

Poor repair work and poor response

My car was vandalise. Insurance sent me here. Long wait to book in, followed by 3 weeks to repair. There is still a part to be installed which is on a long back order. However, the car has been returned for now as all the body work and paint is done. I have now got overspray from grey primer on the car, red paint on the black trims, orange peel effect paint, burned headlights, and some very messy looking welding joints. Spoke to them about all of this, and they want to sort it all out in September! No apology for all their messy bodged work either. I'm appalled. The damage was caused in March. No repair work should take this long, and if you can't do the job properly first time round, at least get it back in quickly to put it right. This is disgraceful. Stay clear of this garage.
****
In response to the garages response...I will happily wait for the back ordered part, but I want my paint work put right now. I dont see why I should wait for your errors to be rectified for 3 months.

14 June 2022
Unprompted review
Fix Auto UK - Fix Auto Redhill logo

Reply from Fix Auto UK - Fix Auto Redhill

Hello, thank you for your review.

As per our emails to you, we are of course happy to address any issues related to the repairs we have done, in order to inconvenience you the least the ideal time for completing any rectifications as previously advised will be when back ordered part comes in, the date for which we have been advised is September.

We have opened up a complaint on your behalf with your insurer and informed them of your concerns, and forwarded the images and videos you have provided, including our own pre-repair images.

We apologise for the delays, and if these were not made clear on booking.

We will of course chase the back ordered part regularly in the meantime and should the date move or the part arrive we will move the booking forward.

Many thanks,
Fix Auto Redhill

Rated 5 out of 5 stars

Excellent service

I visited Fix Auto Redhill earlier this morning to get a quote to repair damage to my bumper.

I had not been to a car body repair shop before and wasn't sure where I could get a good service. I decided to first visit Fix Auto Redhill as their website looked very professional.

I hadn't phoned in advance but reception staff were professional and friendly and were happy to have someone (Kevin) see to my car.

Kevin was great. He gave an honest view of the damage and what my options were, including a cheap option as well as a more comprehensive option. He was also happy to apply a fix on the spot, without needing to come back another time.

I thought it was a great experience as I did not feel that I was being pushed into going for the most expensive option.

I will certainly be back if I have any future car body repair needs.

Wikash

26 May 2022
Unprompted review
Fix Auto UK - Fix Auto Redhill logo

Reply from Fix Auto UK - Fix Auto Redhill

Thank you for leaving such a lovely review. We are pleased you had a great experience with us. Many thanks, All of the Fix Auto Redhill Team!

Rated 5 out of 5 stars

Fantastic service

Really smooth process - was kept informed of repair progress, staff were friendly and happy to help the whole way through. Would absolutely go back for any repairs there.

30 April 2022
Unprompted review
Fix Auto UK - Fix Auto Redhill logo

Reply from Fix Auto UK - Fix Auto Redhill

Thank you for your lovely review Layla! We are pleased you had a great experience with us. All the best, The Fix Auto Redhill Team

Rated 5 out of 5 stars

To be fair overall very good

To be fair overall very good, long long wait which was annoying and lack of courtesy vehicles but that aside, the work was good, the collection was good and the drop off was good. Just need more capacity to deal with repairs more promptly

2 April 2022
Fix Auto UK - Fix Auto Redhill logo

Reply from Fix Auto UK - Fix Auto Redhill

Thank you for your 5* review Mr Breeds. We are pleased you were happy with your repairs with us. Many thanks, Fix Auto Redhill

Rated 5 out of 5 stars

After reading positive reviews

After reading positive reviews, I decided to bring my VW ID4 to Fix auto Redhill
Kevin swiftly assessed damage, removed 1 meter long scratch in just 10 minutes!
I was expecting a bigger job and much longer time to get it fixed, Kevin was not only friendly but also helpful and professional , I could not be more grateful!
In future, I will definitely use Fix auto again for similar issues, I highly recommend This firm

Weiyi

23 March 2022
Unprompted review
Fix Auto UK - Fix Auto Redhill logo

Reply from Fix Auto UK - Fix Auto Redhill

Thank you for leaving such a great review Mr Wang, we are pleased you had a great experience with us. We shall pass your feedback onto Kevin. Thank you again From All the Fix Auto Redhill Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look