Fix Auto UK - Fix Auto Sandhurst Reviews 204

TrustScore 5 out of 5

4.8

10a Vulcan Way, GU47 9BD Sandhurst, Berkshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I’m pleased to say that it was the best service I ever had, organization also from logistical point of view. Staff and customer service on a high level, great communication and informing me on every s... See more

Rated 5 out of 5 stars

I was provided with thorough details of the work required and the procurement of items that could cause a possible delay to the forecast completion date. Luckily this did not occur and my car was... See more

Rated 5 out of 5 stars

I had some repair work done on my car after a small frontal bump and I have to say the service was excellent. The staff were friendly and knowledgeable, a loan car was provided throughout the repair,... See more

Rated 4 out of 5 stars

Once I made contact the service was excellent. Collection and delivery to home. Spoke with damage assessor for information on how the damage would be fixed. Communication from all staff was great. It... See more

Company replied


Company details

  1. #22 of 37 best companies in Vehicle repair shop
  2. #12 of 17 best companies in Car Body Shop
  3. #8 of 8 best companies in Vehicle Dent Removal Service
  4. #33 of 62 best companies in Vehicle Repair
  5. #26 of 54 best companies in Car service

Written by the company

Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.

Keeping You Driving Forward

Written by the company

Visit Fix Auto UK for your car body repairs!
The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!

Contact info

  • 10a Vulcan Way, GU47 9BD, Sandhurst, Berkshire, United Kingdom

  • 01252 861153

4.8

Excellent

TrustScore 5 out of 5

204 reviews

5-star
4-star
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1-star

Asks customers to review

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Rated 5 out of 5 stars

Standard of service

Courteous staff.
Clear explanation of repair work required.
Arrived on time to collect vehicle for repair and provided appropriate courtesy car.
Additional voluntary help with contactng garage re missing wheel nut lock.
Car returned on time,well repaired.

31 March 2025
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Reply from Fix Auto UK - Fix Auto Sandhurst

Good Morning Mary
Thank you for your kind review and 5-star rating! We're so glad to hear you were happy with the service you received. We strive to provide excellent customer service and are delighted that you found our staff courteous and helpful. We appreciate your feedback and will share it with our team.
Many Thanks
Nina

Rated 5 out of 5 stars

Competent Auto Repairers

The staff were nice, processes were well explained and task well executed, delivered the vehicle in time.

3 April 2025
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Reply from Fix Auto UK - Fix Auto Sandhurst

Thank you for your positive review. We're delighted to hear that you were happy with the service you received and that your vehicle was delivered on time. We appreciate your feedback and will continue to strive for excellence.
Many Thanks
Nina

Rated 5 out of 5 stars

My car was fixed really quickly and…

My car was fixed really quickly and very efficient.

3 April 2025
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Reply from Fix Auto UK - Fix Auto Sandhurst

Hi Mariam
We appreciate your kind words and are glad to hear that you were satisfied with the service. We strive to provide our customers with the best possible experience.
Many Thanks
Nina

Rated 5 out of 5 stars

1st Class.

Very good and quick service from start to completion. ( Reception through to final pick up. ) Fix auto UK keeps you well informed from start to finish. Would fully recommend.

28 March 2025
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Reply from Fix Auto UK - Fix Auto Sandhurst

Good Morning Mr Wilde
Thank you for your kind review and 5-star rating. We are delighted to hear that you were happy with the service you received from start to finish. We appreciate your recommendation and will ensure your feedback is shared with our team.
Many Thanks
Nina

Rated 5 out of 5 stars

The whole experience was great

The whole experience was great. Excellent service and attention to detail. Could always be reached at the e d of the phone.

21 March 2025
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Reply from Fix Auto UK - Fix Auto Sandhurst

Good Morning Diana
We are so glad to hear you had a positive experience. We appreciate your kind words about our service and attention to detail. We strive to provide excellent customer service and are happy to know we met your expectations.
Many Thanks
Nina

Rated 5 out of 5 stars

First class repair work

Had the front of my car damaged in a car park by someone who didn’t stop.
Perfect paint made the whole process of the repair as stress free as possible and have done a superb job. The valet that went with it was also top notch. I am very pleased with the service and am happy to highly recommend them

19 March 2025
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Reply from Fix Auto UK - Fix Auto Sandhurst

Good Morning James
We understand how frustrating it can be to have your car damaged, especially when the person responsible doesn't take accountability. We're thrilled to hear that our team was able to make the repair process as stress-free as possible for you. We're also delighted that you were happy with the valet service. It's our goal to provide excellent service and we're so glad you had a positive experience.
Many Thanks
Nina

Rated 5 out of 5 stars

Great customer service & very happy…

Great customer service & very happy with the paint job

14 March 2025
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Reply from Fix Auto UK - Fix Auto Sandhurst

Good Evening Mr Goldsmith
We appreciate your kind words and are thrilled to hear about your positive experience with our services. We strive to provide excellent customer service and are glad you were happy with the repairs.
Many Thanks
Nina

Rated 5 out of 5 stars

Outstanding service

After a recent low level car shunt, the team at perfect paint took the whole stress out of the situation and of fixing my crumpled mini. Penny in the front office is unbelievably helpful and accommodating.
They were able to see my car the same day and did a temporary fix of my bumper so I could carry on driving it safely until we fixed a suitable date for repair.
The loan car was good quality, delivered to my door and everyone was so polite and helpful!
They finished the job earlier than expected and the body work was immaculate & it had even had a valet finish.
A week or so later, I noticed an issue with the heating which I thought might have been related to the crash and they were immediately on hand to help sort it.
I’ve never come across such a lovely helpful car repair team & can’t recommend them highly enough!

27 January 2025
Unprompted review
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Reply from Fix Auto UK - Fix Auto Sandhurst

Good Evening Sarah
We are delighted to hear about your positive experience with our team. It's wonderful to know that you felt supported and taken care of during a stressful time. We strive to provide exceptional service and it's heartwarming to hear that our team, particularly Penny, went above and beyond to assist you. We are proud of our commitment to customer satisfaction and appreciate your kind words about the quality of our work, the loan car service, and the overall helpfulness of our team. We are glad that we were able to help you get back on the road quickly and safely. We are also pleased to hear that you were happy with the valet finish and that we were able to address the heating issue promptly. Your feedback is invaluable to us and we are grateful for your recommendation.
Many Thanks

Rated 5 out of 5 stars

Great service

Great service. Thank you.

18 March 2025
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Reply from Fix Auto UK - Fix Auto Sandhurst

Good Morning Sjanet
Thank you for your kind words and 5-star rating! We're thrilled to hear you were happy with our service. We strive to provide excellent customer experiences, and your feedback means a lot to us.
Many Thanks

Rated 5 out of 5 stars

Quality work and support

Quality work and support

13 March 2025
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Reply from Fix Auto UK - Fix Auto Sandhurst

Good Morning Mr Monk
Thank you for the 5 star review. We appreciate your positive feedback and are glad you're satisfied with our work and support.
Many Thanks

Rated 5 out of 5 stars

Car body repair

Great service. Clear and easy to work with.

11 March 2025
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Reply from Fix Auto UK - Fix Auto Sandhurst

Good Morning Gurj
Thank you for 5-star rating! We're so glad to hear you found our service to be clear and easy to work with. We appreciate your feedback and will share it with the team.
Many Thanks

Rated 5 out of 5 stars

Very happy with speedy service provided…

Very happy with speedy service provided whilst my car was being repaired. Great customer service.

10 March 2025
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Reply from Fix Auto UK - Fix Auto Sandhurst

Good Afternoon Louella
Thank you for your kind words and 5-star rating! We are delighted to hear you were happy with the service you received while your car was being repaired. We appreciate your feedback and are glad you had a positive experience with our customer service.
Many Thanks
Nina

Rated 5 out of 5 stars

What a fantastic company

What a fantastic company! Penny, Kevin and the team provided an absolutely brilliant service when my car needed fixing after an accident. They were so professional, so friendly and got my car fixed so quickly. I really can't praise them enough!

8 January 2025
Unprompted review
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Reply from Fix Auto UK - Fix Auto Sandhurst

Hi Lucy
Thank you for the 5 star review. We're thrilled to hear you were happy with the service you received. We strive to provide excellent customer service and high-quality repairs, and we are glad that we met your expectations.
Many Thanks
Nina

Rated 5 out of 5 stars

Excellent quality repair

Excellent quality repair. Smart collection & delivery driver. Completed ahead of schedule. Great communication from the team. Highly recommended.

13 February 2025
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Reply from Fix Auto UK - Fix Auto Sandhurst

Hi Matt
Thank you for five-star review! We're thrilled to hear you were happy with the quality of the repair, our driver, and the team's communication. We appreciate you taking the time to share your positive experience.
Many Thanks
Nina

Rated 5 out of 5 stars

Car Repair Following Non-Fault Accident

Done a really good job on my wife’s car after a contractor van broke the wing mirror off and scratched the doors.

9 January 2025
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Reply from Fix Auto UK - Fix Auto Sandhurst

Good Morning Mr McClure

We're so glad to hear your wife's car is looking great again! We appreciate you choosing our services and are thrilled that we could help restore it to its previous condition after that unfortunate incident. We strive to provide excellent workmanship and customer service, and your feedback confirms we're on the right track. Thank you again for your kind words; we value your business.

Many Thanks

Nina

Rated 5 out of 5 stars

Staff are very helpful especially Kevin…

Staff are very helpful especially Kevin and supportive and always do a first class job. I would not take my vehicles anywhere else.

13 December 2024
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Reply from Fix Auto UK - Fix Auto Sandhurst

Good Afternoon Mr Allen

We appreciate your kind words and are thrilled to hear about your positive experience. We're glad you found our staff helpful and supportive, and we'll be sure to pass along your compliments to Kevin.

Many Thanks

Nina

Rated 5 out of 5 stars

The repairs to my car were as a result…

The repairs to my car were as a result of my first accident in 34years. The treatment that I received was second to none and the repairs caried out expertly and efficiently. All who I came in contact with were most helpful and polite. My grateful thanks.

13 November 2024
Unprompted review
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Reply from Fix Auto UK - Fix Auto Sandhurst

Good Afternoon Mr Baldwin

We are so pleased to hear that you had a positive experience with us. We strive to provide our customers with the best possible service, and we are glad that you were satisfied with the repairs and the treatment you received.

Many Thanks
Nina

Rated 5 out of 5 stars

I had the pleasure to work with them…

I had the pleasure to work with them twice. Very quick and professional team ,especially Penny.

13 November 2024
Unprompted review
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Reply from Fix Auto UK - Fix Auto Sandhurst

Good Afternoon Larisa

We're thrilled to hear about your positive experience! It's wonderful to know you found our team quick and professional. We're so happy you had a great experience working with Penny.

Many Thanks

Nina

Rated 5 out of 5 stars

Very good service

Very good service

10 October 2024
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Reply from Fix Auto UK - Fix Auto Sandhurst

Thank you for taking the time to leave us a great review. We really appreciate your comments.

Rated 5 out of 5 stars

efficient…and and professional

This company were extremely efficient in the service they provided, always polite, and always tried there best to work around me instead of the other way around. The quality of the finished work is 100% . Many thanks 😊

1 October 2024
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Reply from Fix Auto UK - Fix Auto Sandhurst

Thanks for your review Mark, we are delighted to hear you were happy with the service you received.

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