Fix Auto UK - Fix Auto Sandhurst Reviews 204

TrustScore 5 out of 5

4.8

10a Vulcan Way, GU47 9BD Sandhurst, Berkshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I’m pleased to say that it was the best service I ever had, organization also from logistical point of view. Staff and customer service on a high level, great communication and informing me on every s... See more

Rated 5 out of 5 stars

I was provided with thorough details of the work required and the procurement of items that could cause a possible delay to the forecast completion date. Luckily this did not occur and my car was... See more

Rated 5 out of 5 stars

I had some repair work done on my car after a small frontal bump and I have to say the service was excellent. The staff were friendly and knowledgeable, a loan car was provided throughout the repair,... See more

Rated 4 out of 5 stars

Once I made contact the service was excellent. Collection and delivery to home. Spoke with damage assessor for information on how the damage would be fixed. Communication from all staff was great. It... See more

Company replied


Company details

  1. #22 of 37 best companies in Vehicle repair shop
  2. #12 of 17 best companies in Car Body Shop
  3. #8 of 8 best companies in Vehicle Dent Removal Service
  4. #33 of 62 best companies in Vehicle Repair
  5. #26 of 54 best companies in Car service

Written by the company

Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.

Keeping You Driving Forward

Written by the company

Visit Fix Auto UK for your car body repairs!
The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!

Contact info

  • 10a Vulcan Way, GU47 9BD, Sandhurst, Berkshire, United Kingdom

  • 01252 861153

4.8

Excellent

TrustScore 5 out of 5

204 reviews

5-star
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Rated 5 out of 5 stars

Amazing team!

I cant thank the team at Fix Auto Sandhurst enough for the amazing repair work they did on my rear bumper after if was damaged in a collision.

Every member of the team were incredibly helpful and provided a 5 star service in a quick turn around!

Thank you again for an amazing job - car looks good as new!

20 March 2024
Unprompted review
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Reply from Fix Auto UK - Fix Auto Sandhurst

Thank you for your kind words and 5-star rating. We are thrilled to hear that you were happy with the repair work and the service you received. We strive to provide excellent customer service and are glad you were impressed with our team.

Rated 5 out of 5 stars

BMW F30 330d Front Wing and Bumper Repair

I recently (March 2024) had my BMW F30 repaired At Fix Auto (Perfect Paint) Sandhurst and I was very impressed with both the work and professionalism of all the staff.
The work involved repairing the front wing and a replacement front bumper after an arguement with a 4x4 in my works car park! The paint (colour) match and finish was spot on but I felt that the gap between the panels and bonnet were not quite even (I'm very fussy!)
I mentioned this to Simon and without question he immediately agree to align them to my satisfaction which he did, the gapping is now perfect!
That same day after having the car washed, sods law, the 330d lettering came loose and was about to fall off. Again, I gave Simon a ring and he immediately agreed to put them back on for me (rather than the suggestion by the car cleaning guy to stick them back on with super glue!) all at no cost!
So a really good service from Simon and Perfect Paint and I would not hesitate to have my car repaired by them again, highly recommended, well done!

11 March 2024
Unprompted review
Rated 5 out of 5 stars

A really good overall experience

A really good overall experience - They were very transparent about how much the repair would cost and provided us with a breakdown of the work needed and throughout all of this, the staff were all very approachable and helpful.

21 February 2024
Rated 5 out of 5 stars

10/10

After having an absolute nightmare with Admiral, they finally appointed Perfect Paint to repair our car. Straight from the off they were completely professional. Nina in particular was amazing and managed to sort out my problem within 5 minutes. Something that Admiral couldn't do for nearly 20 days. Our car was promptly collected and regular updates given. My car has been returned today and whilst it's been raining, it looks absolutely fantastic and like brand new. Honestly the work they've done is fantastic.
Nina and the team have been amazing throughout and I could not recommend them enough.

10 November 2023
Unprompted review
Rated 2 out of 5 stars

poor customer service

original work was completed fine, but when i found a scratch on my car the day of getting it back. Which the manager agreed to repair for me. They have not returned my calls or contacted me in any way to solve the matter.

10 September 2023
Unprompted review
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Reply from Fix Auto UK - Fix Auto Sandhurst

Hi Gavin,

Thank you for taking the time to review our services, we’d like to apologise for the service you received at the time of review and that whilst we were able to rectify the repair, we were unable to meet the high standards we strive for.

If there is a recurring problem that persists related to the repair completed by our bodyshop or you are not happy with your repair please let us know.

We can ensure you that the Fix Auto UK network pride ourselves in excellent customer service across all of our bodyshops and hope that in the future we are able to offer a better experience.
Thanks
Fix Auto UK

Rated 5 out of 5 stars

Brilliant

Brilliant firm kept me informed about my car repair all the way staff were polite and helpful to me I would recommend them to anyone

10 July 2023
Unprompted review
Rated 5 out of 5 stars

My car had a horrible crunch on the…

My car had a horrible crunch on the front drivers wing and it looked absolutely awful as it is only a few weeks old, I went away on holiday and left it with this company. They brought it back & You would never know they’ve been in an accident, the drivers who picked up the car and dropped off & The courtesy car were polite and looked after my vehicle very well. It came back polished and clean as a whistle and I was very glad that it went to that company and I’m very very happy as a customer

5 June 2023
Unprompted review
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Reply from Fix Auto UK - Fix Auto Sandhurst

Good Morning Ronnie

We really appreciate your positive comments around the experience you had with us, and taking the time to write this review. If we can be of any further assistance in the future, please do not hesitate to contact us.

Many Thanks

The Fix Auto Sandhurst Team

Rated 5 out of 5 stars

Nina at Fix Auto has been very…

Nina at Fix Auto has been very attentive with follow-up calls to let me know what’s going on. My van repairs were completed faster than expected and to a high standard. I’m really pleased with the service and would gladly use them again.

5 May 2023
Rated 5 out of 5 stars

Excellent service

Nina and the team were fantastic. Kept me informed and timescales for repair were spot on. Car was repaired as new and very happy

21 April 2023
Unprompted review
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Reply from Fix Auto UK - Fix Auto Sandhurst

We really appreciate your positive comments around the experience you had with us, and taking the time to write this review. If we can be of any further assistance in the future, please do not hesitate to contact us.

Many Thanks,

Fix Auto Sandhurst

Rated 5 out of 5 stars

Great service all round

It can be a traumatic experience for any young driver (my daughter) when their pride and joy is involved in an accident. Simon and Nina looked after us from start to finish and their expertise meant that the experience was as pleasant as it could be under the circumstances. From the initial pick up to the return of the vehicle looking as good as new the repair ran very smoothly. Thanks.

27 February 2023
Unprompted review
Fix Auto UK - Fix Auto Sandhurst logo

Reply from Fix Auto UK - Fix Auto Sandhurst

We really appreciate your positive comments around the experience you had with us, and taking the time to write this review. If we can be of any further assistance in the future, please do not hesitate to contact us.

Many Thanks,

Fix Auto Sandhurst

Rated 5 out of 5 stars

Sandhurst Team - Excellent Service

Sandhurst Team - you are fantastic! From the drivers who collected our very sorry looking vehicle, to the regular communication on progress, our vehicle was returned to us two days earlier than expected. With their fantastic workmanship and eye for detail, it looked as good as the day it came out of the showroom.
Absolutely top service. So pleased.

26 January 2023
Unprompted review
Rated 5 out of 5 stars

Really Happy with the Repairs & Service.

Really happy with the customer service and repair works carried out by Fix Auto Sandhurst.

Nina kept me up to date and managed to squeeze in my car repair before the Christmas Holidays. Would happily recommend this company to others.
Thank you :-)

21 December 2022
Unprompted review

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