Fix Auto UK - Fix Auto Yeovil Reviews 94

TrustScore 4.5 out of 5

4.5

West Hendford 147, BA20 2AH Yeovil, England, GB


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See what reviewers are saying

Rated 4 out of 5 stars

I have just found out that the tyre replaced by Fix Auto Yeovil was not the correct tyre for my vehicle and wasn’t even an EV rated tyre. However when I visited the workshop to query the tyre I was pu... See more

Rated 5 out of 5 stars

Great service, explained every aspect of the repair in detail. Work was completed to a high standard and in a short timescale and paintwork guaranteed.

Rated 5 out of 5 stars

Excellent service all round. Fix Auto were polite and professional, providing a speedy repair and keeping me up to date via phone call. My car was scraped by a colleague in my work car park - who acce... See more

Rated 5 out of 5 stars

The service was fantastic from start to finish! In fact so good I drove it back 15mins later for another estimate when someone decided to hit the other side of my car while I was parked at a petrol pu... See more


Company details

  1. #22 of 37 best companies in Vehicle repair shop
  2. #12 of 17 best companies in Car Body Shop
  3. #8 of 8 best companies in Vehicle Dent Removal Service
  4. #33 of 62 best companies in Vehicle Repair
  5. #26 of 54 best companies in Car service

Written by the company

Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.

Keeping You Driving Forward

Written by the company

Visit Fix Auto UK for your car body repairs!
The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!

Contact info

  • West Hendford 147, BA20 2AH, Yeovil, England, United Kingdom

  • 02392 662756

4.5

Excellent

TrustScore 4.5 out of 5

94 reviews

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1-star

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Rated 5 out of 5 stars

Good workmanship

The company collected the car for repair and delivered the courtesy car.
The time that the car was out for the repair was a suitable amount of time and the workmanship was really good on its return.
Would recommend the team
Good communication

7 August 2024
Fix Auto UK - Fix Auto Yeovil logo

Reply from Fix Auto UK - Fix Auto Yeovil

thank you for the review, glad we performed as you expected.

Rated 5 out of 5 stars

Fix Auto Yoville

Massive appreciation to Kerian and the team at fix auto (Yovil). I put in an insurance claim and outside of the obvious bumper fix they went above and beyond. V happy with the professional results

20 October 2023
Unprompted review
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Reply from Fix Auto UK - Fix Auto Yeovil

thank you very much for this wonderful review, only pleased to help.

Rated 4 out of 5 stars

MY AUDI Q2

My car was booked in on 26th September for repair on the back door and trims and although it took three weeks I was able to collect it today and I have to admit it looked like new and the repair was first class. Well worth the wait and I had a courtesy car through my insurance which Fix Auto provided too. Contact was pleasant on each occasion and they obviously know their stuff! Thank you for your help.

17 October 2023
Unprompted review
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Reply from Fix Auto UK - Fix Auto Yeovil

hello,
we have had some delays on a few vehicles, the most important thing is that you are satisfied, please gat in touch if there is anything else we can do for you.

Rated 5 out of 5 stars

Extremely well managed!

Extremely well managed!
Though there were some delays as is the experience with most things these days. the Manager, Lee went well beyond what I would have expected to resolve the issues and get personally involved in the repairs. In the end the car was returned fully fixed, clean and tidy. I would definitely recommend this branch of Fix Auto and would use again myself :)

11 October 2023
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Reply from Fix Auto UK - Fix Auto Yeovil

hello,
we are glad you are happy and we appreciate your review, we do have delays from time to time and we thank you for your patients.

Rated 2 out of 5 stars

Appalling communications from you

Appalling communications from you. I had to ring twice a week to get updates etc. nobody ever called back.

18 March 2023
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Reply from Fix Auto UK - Fix Auto Yeovil

thank you for your review, we always appreciate feedback good or bad, i can see that the communication with yourself could have been much better and for that we sincerely apologise, i am sure we will do much better if you need to use our services again.

Rated 5 out of 5 stars

Cracking service

Cracking service, fast and good customer service. Very impressed

13 January 2023
Unprompted review
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Reply from Fix Auto UK - Fix Auto Yeovil

hi there, thank you for this review, glad we could help

Rated 5 out of 5 stars

I was impressed with Fix Auto

I was impressed with Fix Auto
I never had to wait too long for someone to pick up the phone and communication was clear when I rang for updates. Ruth was helpful on the phone and Kieran who worked on the car and delivered it was also good. Very smooth after what can be an inconvenient at the least to stressful experience when accidents happen.

19 November 2022
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Reply from Fix Auto UK - Fix Auto Yeovil

hi there, wonderful to hear feedback like this.
many thanks

Rated 1 out of 5 stars

Absolutely disgraceful place my car…

Absolutely disgraceful place my car went here to be repaired they charged for thing they did not change. The car had to go back twice and still is not fixed properly. They take no responsibility for anything. Stay away!!!!

12 September 2022
Unprompted review
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Reply from Fix Auto UK - Fix Auto Yeovil

hello
thank you for reviewing, but the facts were that we went over and beyond in repairing your vehicle, the part you are talking about was no longer available so we had to repair the original and to a good standard i might add, on my recommendation you were paid in lieu the value of this part as well so i think your dissatisfaction with us is misplaced and actually it is caused by the bits of the story you have left out of your review, after your vehicle was returned you tried to blame us for causing damage to your vehicle inside and out only for an independent engineer sent from your insurer agreed that all of the areas were visible on our check in camcorder footage before we even touched it. we pride ourselves on our honesty and integrity, things we should all appreciate.

regards

fix auto yeovil

Rated 3 out of 5 stars

Fix Auto kept us up to date with the…

Fix Auto kept us up to date with the timescales for the repair, but the vehicle was returned with minor faults & a greasy residue on some of the bodywork.

27 July 2022
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Reply from Fix Auto UK - Fix Auto Yeovil

hello

thank you for your review, im very sorry to hear that you experienced some issues, i can see that you were very patient too as your car did have to stay with us for some time, we will call you to discuss if there are any outstanding issues we need to deal with but it seems we could have done much better here.
regards

fix auto yeovil

Rated 5 out of 5 stars

My Repairs at Auto Fix Yeovil.

After an accident my car was taken to Fix Auto Yeovilto be repaired.The lady on the phone was very polite and helpful.
When my car was ready for collection it was brought to me looking bright and shiney as a new car.
What service!

4 February 2022
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Reply from Fix Auto UK - Fix Auto Yeovil

hello
thank you for your excellent review it is very much appreciated.
fix auto yeovil

Rated 5 out of 5 stars

were continually updated which was…

were continually updated which was helpful

18 December 2021
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Reply from Fix Auto UK - Fix Auto Yeovil

hi there
communication is something we are always trying to improve on so to hear this is very encouraging, thank you for the review.
fix auto yeovil

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