Fjern Outdoors Reviews 106

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability and excellent design, particularly for outdoor use. Many people appreciate the comfort and stylish appearance of the items, often finding them to be a perfect fit. The delivery service is frequently highlighted as swift and efficient, with products arriving promptly and as described. However, some customers experienced issues with sizing, finding items to run smaller than expected compared to other brands. A few reviewers also reported concerns with product defects, such as broken hanging loops or zippers, and some questioned the material composition of certain jackets. There were also isolated complaints regarding packaging and a lack of communication about delivery problems.

What people talk about most

Product

Users describe positive interactions with product. Many reviewers praise the quality and design of items,... See more

Quality

Consumers generally express satisfaction with the quality of products, often comparing them favorably to more... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the prompt and... See more

Based on these reviews

Rated 4 out of 5 stars

Bought a FJERN Arktis III jacket through a third party. Like the style and the quality although the price is a little high when considering they are not ‘yet maybe’ a mainstream brand. As already ment... See more

Company replied

Rated 4 out of 5 stars

This is the second fjern jacket I have brought and extremely happy. The only way to perfection is for the jacket to have a chest pocket! I know this echoes other reviews. Is there a reason other than... See more

Company replied

Rated 4 out of 5 stars

Decent enough garment but let down by lack of chest pocket or inside pocket.

Company replied


Company details

  1. Shopping & Fashion

Written by the company

Inspired by the Nordic mindset to enjoy the outdoors whatever the weather. Mountaineers, hikers, climbers, adventurers. #BeyondBoundaries


Contact info

4.1

Great

TrustScore 4 out of 5

106 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

Redeemed themselves - well done!

I bought a Fjern Orkan jacket a couple of years ago, and quite quickly it started coming apart and ceased to be waterproof. I tried getting a replacement but originally they said it was out of guarantee, which was disappointing. More recently I tried again, and to be fair they were excellent and offered me the Orkan II as a replacement. I've tried the new jacket in blizzard conditions in the Brecons and it did very well. I'm holding off 5 stars as it's too early to tell whether this one (with the new version of eVent fabric) will last.

7 March 2026
Rated 5 out of 5 stars

Great item

Great item. Must have for every wardrobe..

5 March 2026
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Reply from Fjern Outdoors

That's great to hear! We hope you get plenty of use out of everything. :)

The Fjern Team

Rated 5 out of 5 stars

Still has a Human Touch

Yes, behind the scenes there is the corporate hand, as with most companies these days, but, the surprising thing about Fjern, is that it feels like there is still a very human interface...you feel like you are buying from a homegrown company, that reply to your emails and address your concerns. I have never had any issues buying from Fjern...it has always been smooth and speedy. I have bought at least three tents, and one of the best waterproof shells I have owned was the Orkan (as good as, if not better than any Goretex I have had). The list goes on tbh, but, basically, Fjern are trustworthy and great to deal with

27 February 2026
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Reply from Fjern Outdoors

Thanks for taking the time to write this!

We do care a lot about getting things right, so it's great to hear it shows. We're glad you've been satisfied with our products & service.

The Fjern Team

Rated 4 out of 5 stars

Arktis III Good but minor issue

Bought a FJERN Arktis III jacket through a third party. Like the style and the quality although the price is a little high when considering they are not ‘yet maybe’ a mainstream brand. As already mentioned in a number of other reviews, it would benefit from an outer chest pocket. Inside pockets are a great feature and very useful. The only issue I have is the hanging loop. Mine broke the first time I hung it up. Returned the jacket and the replacement did exactly the same! I’ve repaired it myself as it’s a minor thing BUT clearly the tape had not been folded before stitching, a basic error which makes me a little nervous for the longer term wear and tear! We’ll see!!

6 March 2026
Unprompted review
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Reply from Fjern Outdoors

Thanks for the review! We're really sorry about the hanging loop and we'll be flagging it with our design team. The chest pocket feedback is noted too.

Please don't hesitate to get in touch if you have any issues going forward.

The Fjern Team

Rated 3 out of 5 stars

Very small fit

Great quality stuff but comes up really small compared to other brands in the same size. I recently bought an orkan jacket in medium and it's tiny compared to my mountain equipment Makalu jacket in the same size in fact every other jacket I own is a medium

7 March 2026
Unprompted review
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Reply from Fjern Outdoors

Thank you for your review. We're sorry to hear the jacket didn't fit as expected.

Our jackets follow standard outdoor industry sizing, so we'd like to look into this for you as it's possible there may be an issue with your specific item. Please get in touch with our team and we'll be happy to help.

The Fjern Team

Rated 5 out of 5 stars

Quick dispatch, quality merchandise

Love this company! Good range of quality stock and despatched quickly.

I always find their customer services deliver very responsive and helpful

20 January 2026
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Reply from Fjern Outdoors

Thank you so much for the feedback! Reviews like this really do mean the world to us!

The Fjern Team

Rated 5 out of 5 stars

Impressed With Fjern Quality

Thank you for an excellent lightweight jacket, purchased at a very good price from Sport Pursuit.
Very stylish, colours as shown, fit as expected and very comfortable.
As I was so impressed with its quality, I'll now be looking out for Fjern garments in the future.

29 December 2025
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Reply from Fjern Outdoors

Thank you for your feedback and support! It’s great to hear this.

The Fjern Team

Rated 2 out of 5 stars

Incredibly slow to refund me

Incredibly slow to refund me. I bought a jacket which didn't fit - OK if you had gorilla arms and no hips. I returned it on 22nd December, tracked with Evri. It arrived on 23rd December. As of 22nd January I still have not had a refund. Communication is extremely poor and they don't respond to emails. Avoid

22 January 2026
Unprompted review
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Reply from Fjern Outdoors

We’re really sorry about this. If a return takes this long, it usually means something has gone wrong, and in this case it looks like the parcel reached us but could not be matched to your order when it arrived.

The refund has now been processed, and we apologise for both the delay and the lack of response while this was unresolved. We always aim to put things right when something is missed, and we’re sorry for the frustration this caused.

The Fjern Team

Rated 5 out of 5 stars

Excellent product and quick delivery

Ordered a jacket and when it arrived it was too large. Sent it back but couldn't start a return process on the website because when I created an account it did not recognise my order (I had ordered as a guest). I returned the jacket anyway as per the returns address on the website and put a note in the package with my name and order number. Package was sent tracker and was received 2 days later.

Emailed fjern support team to let them know return was sent with order details etc. Took a few days longer for a reply but return and refund sorted no issues.

The Actik II jacket I ordered then in large, I'm 6'1 and 97k but slim build and it is definitely the right fit with room to wear a heavy jumper underneath. Good length on the arms and body. The quality is up there with other more expensive brands. Will look to buy other stuff from Fjern in the future.

11 January 2026
Unprompted review
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Reply from Fjern Outdoors

Hi Tim,

Thank you for taking the time to leave us a review. Your feedback is really valuable in helping us to improve our customer service.

I'm so sorry it's taken us a while to get back to you. I have replied in full via email and refunded your returned order.

All the best,
Jess

Rated 1 out of 5 stars

Size guide is incorrect so needed to…

Size guide is incorrect so needed to return the item 3 days have passed and still no reply on how to return the order I would avoid at all costs

5 January 2026
Unprompted review
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Reply from Fjern Outdoors

We are sorry to hear about your experience.

We have already replied to you directly with return instructions. Please check your spam or junk folder, as our response may have landed there.

Our full returns process is also available here: https://fjern.equipment/policies/refund-policy

The Fjern Team

Rated 1 out of 5 stars

I purchased a men’s Eldfjall down…

I purchased a men’s Eldfjall down jacket. I would say there is little if any actual down feather or feathers of any sort in this jacket. It does not feel like down to wear and it does not perform the same. It’s bulky and restricted around the arms. I can feel no feathers through the material. Jacket is waterproof and fits true to size.

19 December 2025
Unprompted review
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Reply from Fjern Outdoors

We are sorry the jacket did not meet your expectations.

To clarify, the Eldfjall jacket does contain genuine down. The main body and sleeves are insulated with 650 fill power, RDS-certified duck down in a 90/10 feather blend. In a men’s size Medium, there is 211 grams of down. Synthetic insulation is used only in the hood, shoulders, and cuffs, where down performs poorly in wet or high-compression areas.

This jacket is designed as a waterproof down jacket, not a traditional puffer. Because of the waterproof outer fabric and low-profile internal baffles, the down is more contained and sits flatter. This means it will not feel as lofty or feathery to the touch, and feathers are not easily felt through the shell. This construction prioritises weather protection and durability, which can also result in a bulkier feel compared to lightweight down jackets.

We appreciate the feedback and understand that this style and construction may not be what you were looking for in a down jacket.

If you have any questions about performance or are looking for a jacket with different characteristics, please get in touch and we can help.

The Fjern Team

Rated 1 out of 5 stars

I received a defective item

I received a defective item, which raises concerns about basic quality control. The proposed compensation was about 10% refund if I chose to keep the faulty item. Overall, a disappointing experience.

20 November 2025
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Reply from Fjern Outdoors

We are sorry the item you received was faulty. While faults can occasionally occur, we take quality control seriously and work to resolve any issues promptly. A free return and full refund were offered and have since been completed. The issue has been resolved in line with our returns policy.

The Fjern Team

Rated 2 out of 5 stars

I'm so disappointed!

I'm so disappointed! I bought a Fjern Arktis III in preparation for an upcoming hiking trip in late September. It fit perfectly, looked great and felt warm and cosy, so I packed it away until it was needed. Imagine my dismay last week when it promptly ripped on the second day of my trip in rural Ecuador, after literally brushing along a twig on a trail. Duck down poured out everywhere, and I had to tape it up for the remainder of the trip. I have had down coats last for more than a decade before, so for this to happen within 2 days of wear seems inconceivable. I have requested a replacement or refund as I don't think this is acceptable durability, resolution awaited....perhaps Fjern jackets are not meant for outdoor use?!

19 December 2025
Unprompted review
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Reply from Fjern Outdoors

We’re really sorry to hear about this – that’s not the experience we want anyone to have.

What you’ve described isn’t what we’d expect from this jacket, and we understand how frustrating that must have been.

If your support ticket doesn’t fully resolve this, please update your review with your order details and we’ll make sure it’s escalated.

The Fjern Team

Rated 5 out of 5 stars

Great addition to the Fjäder 1 tent!

Very lightweight yet durable, and it fits the tent perfectly. The material feels high-quality and offers excellent protection against moisture and rough ground. Easy to pack and hardly adds any weight. Highly recommended for anyone who wants to extend the life of their tent.

29 October 2025
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Reply from Fjern Outdoors

Thanks for the review! Great to hear the footprint is working well, and we hope you continue to enjoy your Fjäder tent.

The Fjern Team

Rated 5 out of 5 stars

Excellent jacket great quality

Excellent jacket great quality. And great service highly recommend

29 October 2025
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Reply from Fjern Outdoors

Thank you for the feedback! We’re really pleased to hear you’re happy with the jacket and our service.

The Fjern Team

Rated 5 out of 5 stars

Great jacket

Great jacket. Warm and fits nicely.

25 October 2025
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Reply from Fjern Outdoors

Thanks for your review! Great to hear the jacket fits well and is keeping you warm.

The Fjern Team

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