Flag Insurance (Brokers) LimitedReviews 

739
TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 4 out of 5 stars

I have been with Flag Insurance for last 11 years and have always received great service. Unfortunately, now I have to move to another insurer due to a lower price. As I now only work 6–8 days a month... See more

Rated 5 out of 5 stars

I Have Spoken to Sharon from the customer’s service department this morning. She was very patient, kind and very pleasant during my conversation with her. She answered all my queries very politely & p... See more

Rated 5 out of 5 stars

Amazing service and very reasonable price .Actually I was with different company and my friend recommended to me flag insurance.So I called them And staff was jasmina and she was lovely lady speak... See more

Company replied

Rated 5 out of 5 stars

Had to call Flag to verbally sort insurance as I did things online, spoke to Claire today and OMG what a fantastic help. She sorted all things out for me that I had no clue what to do. Fantastic help... See more

Company details

  1. Insurance broker
  2. Commercial Insurance Company
  3. Cab insurance company

Written by the company

Flag Insurance (Brokers) Limited is an experienced insurance broker specialising in insuring individual taxi drivers and their vehicles. We have been arranging commercial insurance policies for the taxi trade for many years. Our clients come to us for our expertise and competitive premiums. We will arrange insurance protection for you and your vehicle based on knowledge of your trade and the risks you face each day. You will always receive a prompt and attentive service with a competitive premium. By specialising in these motor insurance risks we have access to range of additional covers and add-on policies and are able to deliver swift, robust and reliable insurance protection to you. We are proud of the fact that much of our business comes to Flag Insurance (Brokers) Limited, through personal recommendation and previous custom.


Contact info

4.8

Excellent

TrustScore 5 out of 5

739 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(739)

24 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I recently dealt with Flag Insurance…

I recently dealt with Flag Insurance…
I recently dealt with Flag Insurance and was really impressed by the service. The person who assisted me was incredibly calm and patient, which made a big difference when navigating what can sometimes feel like a stressful process. They took the time to clearly explain everything and answered all my questions thoroughly. Their helpful and reassuring approach made me feel confident that I was making the right decisions. Overall, a very positive experience — I would definitely recommend Flag Insurance to anyone looking for reliable and supportive service

16 September 2025
Unprompted review
Rated 4 out of 5 stars

Great service and dealt with my midterm…

Great service and dealt with my midterm amendment really quickly however the charge seemed a bit high compared to my previous insurers otherwise very good.

4 August 2025
Unprompted review
Flag Insurance (Brokers) Limited logo

Reply from Flag Insurance (Brokers) Limited

Hello,

Thank-you so much for taking the time to leave a review. We really do appreciate your feedback.

Kind regards,

Flag Insurance (Brokers)

Rated 5 out of 5 stars

Thanks Nicola

I was glad to get someone like Nicola from Customer service. She was incredibly kind and well informed about the process. She works only in customer service otherwise I would have done my renewal through her

5 August 2025
Unprompted review
Flag Insurance (Brokers) Limited logo

Reply from Flag Insurance (Brokers) Limited

Hello,

Thank-you so much for taking the time to leave a review. We really do appreciate your feedback.

Kind regards,

Flag Insurance (Brokers)

Rated 5 out of 5 stars

Flag insurance Customer service

Very polite and professional customer service

15 July 2025
Unprompted review
Flag Insurance (Brokers) Limited logo

Reply from Flag Insurance (Brokers) Limited

Hello,

Thank-you so much for taking the time to leave a review. We really do appreciate your feedback.

Kind regards,

Flag Insurance (Brokers)

Rated 5 out of 5 stars

I had a great experience with Flag…

I had a great experience with Flag Insurance Brokers when purchasing my Uber car insurance. A special thanks to Yasmeena, who provided 5-star service from start to finish. She was professional, helpful, and made the whole process smooth and stress-free. I highly recommend Flag Insurance Brokers, especially if you're looking for excellent customer service and reliable support. Thank you again!

7 July 2025
Unprompted review
Flag Insurance (Brokers) Limited logo

Reply from Flag Insurance (Brokers) Limited

Hello,

Thank-you so much for taking the time to leave a review. We really do appreciate your feedback.

Kind regards,

Flag Insurance (Brokers)

Rated 5 out of 5 stars

I recently dealt with Flag Insurance…

I recently dealt with Flag Insurance and was really impressed by the service. The person who assisted me was incredibly calm and patient, which made a big difference when navigating what can sometimes feel like a stressful process. They took the time to clearly explain everything and answered all my questions thoroughly. Their helpful and reassuring approach made me feel confident that I was making the right decisions. Overall, a very positive experience — I would definitely recommend Flag Insurance to anyone looking for reliable and supportive service.

1 July 2025
Unprompted review
Flag Insurance (Brokers) Limited logo

Reply from Flag Insurance (Brokers) Limited

Hello,

Thank-you so much for taking the time to leave a review. We really do appreciate your feedback.

Kind regards,

Tom
Manager

Rated 5 out of 5 stars

Exceptional service and very competitive price

Sharon was excellent provided with very clear information, explained everything and was extremely polite and helpful and answered all my questions.

13 June 2025
Unprompted review
Flag Insurance (Brokers) Limited logo

Reply from Flag Insurance (Brokers) Limited

Hello,

Thank-you so much for taking the time to leave a review. We really do appreciate your feedback.

Kind regards,

Tom
Manager

Rated 5 out of 5 stars

The use of language

The use of language, taking time to explaining the policy and making sure customer gets the proper information.

6 June 2025
Unprompted review
Flag Insurance (Brokers) Limited logo

Reply from Flag Insurance (Brokers) Limited

Hello,

Thank-you so much for taking the time to leave a review. We really do appreciate your feedback.

Kind regards,

Tom
Manager

Rated 5 out of 5 stars

I would like to thank Flag Insurance…

I would like to thank Flag Insurance for insuring me second time for my Taxi Insurance, very competitive and helpful, I would like to mention Nick and thank him for renewing my policy, went through everything I needed to know. Once again I would recommend using Flag Insurance & and ask for Nick.

27 May 2025
Unprompted review
Flag Insurance (Brokers) Limited logo

Reply from Flag Insurance (Brokers) Limited

Hello,

Thank-you so much for taking the time to leave a review. We really do appreciate your feedback.

Kind regards,

Tom
Manager

Rated 5 out of 5 stars

The third year with Flag Insurance and…

The third year with Flag Insurance and just today renewed,very friendly,professional and good offers.

20 May 2025
Unprompted review
Flag Insurance (Brokers) Limited logo

Reply from Flag Insurance (Brokers) Limited

Hello,

Thank-you so much for taking the time to leave a review. We really do appreciate your feedback.

Kind regards,

Tom
Manager

Rated 5 out of 5 stars

Many years has been with flag insurance…

Many years has been with flag insurance and no negative think that I found still now so it is the best one ☝️

9 May 2025
Unprompted review
Flag Insurance (Brokers) Limited logo

Reply from Flag Insurance (Brokers) Limited

Hello,

Thank-you so much for taking the time to leave a review. We really do appreciate your feedback.

Kind regards,

Tom
Manager

Rated 1 out of 5 stars

This Insursnce looks like Scam DON'T GO FOR THIS INSURANCE

I had an accident 1 month ago and the insurance is not taking my claim seriously. I'm a full time taxi driver and it has been 1month that I didn't worked at all. My car is at the garage for the past 1 month and they have sent the repairs estimate to the insurance company. But they are not answering. I have family to feed and I'm the breadwinner of my family. I called them 4 to 5 time in a week, they are very rude and not talking properly. Every time I call they said they don't know how long it gonna take for the validation. THEY ARE NOT AUTHORISING. THIS INSURANCE IS TOTALLY SCAM!!!. I'm hopeless, I have no money to pay my bills and feed my family. They said they will call me back and they never called back. I always paid the insurance on time and this is what I am receiving. My insurance policy is fully comprehensive and it's £3000 plus. NEVER GO FOR THIS INSURANCE COMPANY. NO ONE IS HELPING AT ALL. They are just delaying but they don't understand how serious is for me to work. I asked them to give me a date for authorisation but they said they don't know. THEN WHO WILL KNOW ?

12 April 2025
Unprompted review
Flag Insurance (Brokers) Limited logo

Reply from Flag Insurance (Brokers) Limited

Good morning,

Thank-you for your feedback - we are your broker, not your insurer, so I believe you have posted this feedback under the wrong company. I have send you a DM to request your information - if you can provide this I will arrange for one of the team to contact you and see if we can understand a little more about the problems you have encountered with your insurance claim.

Kind regards,

Tom
Manager

Rated 5 out of 5 stars

Excellent service

Excellent service

7 May 2025
Unprompted review
Flag Insurance (Brokers) Limited logo

Reply from Flag Insurance (Brokers) Limited

Hello,

Thank-you so much for taking the time to leave a review. We really do appreciate your feedback.

Kind regards,

Tom
Manager

Rated 5 out of 5 stars

Very helpful agents excellent car…

Very helpful agents excellent car insurance price cheapest I could find

7 May 2025
Unprompted review
Flag Insurance (Brokers) Limited logo

Reply from Flag Insurance (Brokers) Limited

Hello,

Thank-you so much for taking the time to leave a review. We really do appreciate your feedback.

Kind regards,

Tom
Manager

Rated 5 out of 5 stars

Great communication via email great…

Great communication via email great customer service great price highly recommended

6 May 2025
Unprompted review
Flag Insurance (Brokers) Limited logo

Reply from Flag Insurance (Brokers) Limited

Hello,

Thank-you so much for taking the time to leave a review. We really do appreciate your feedback.

Kind regards,

Tom
Manager

Rated 5 out of 5 stars

Good experience

Experience advisor fair policy rates

6 May 2025
Unprompted review
Flag Insurance (Brokers) Limited logo

Reply from Flag Insurance (Brokers) Limited

Hello,

Thank-you so much for taking the time to leave a review. We really do appreciate your feedback.

Kind regards,

Tom
Manager

Rated 5 out of 5 stars

Sharon from customer service was very…

Sharon from customer service was very friendly & helpful, very good service. Thank-you.

30 April 2025
Unprompted review
Flag Insurance (Brokers) Limited logo

Reply from Flag Insurance (Brokers) Limited

Hello,

Thank-you so much for taking the time to leave a review. We really do appreciate your feedback.

Kind regards,

Tom
Manager

Rated 5 out of 5 stars

Second time using Flag Insurance and…

Second time using Flag Insurance and had again a really good experience, Shiraz were really friendly and very helpful, and tried really hard to get me a best quote. Thank you Shiraz and Flag Insurance.

28 April 2025
Unprompted review
Flag Insurance (Brokers) Limited logo

Reply from Flag Insurance (Brokers) Limited

Hello,

Thank-you so much for taking the time to leave a review. We really do appreciate your feedback.

Kind regards,

Tom
Manager

Rated 1 out of 5 stars

Hello I had really bad experience with…

Scam scam scam¡
when I bought the policy From them I have read the reviews on this website and thought I’m going to have a good experience with this company, I have just spoke to one of the staff of this company, absolutely disrespectful with Zero customer service information, I bought the Policy on confused.com website and the website asking about How many years of NCB do you have ? It doesn’t say taxi NCB , so I bought the policy and send the 4 years of My NCB proof , then they asked me to send ( 4 years of taxi NCB which I don’t have ) , anyways I wanted to cancel My policy because it wasn't my fault their side has error they didn't accept their fault and changed me over £100 just in cooling period they are ripping people's off on purpose please be aware stay away from this scam company

15 April 2025
Unprompted review
Flag Insurance (Brokers) Limited logo

Reply from Flag Insurance (Brokers) Limited

Good morning,

We would like to investigate this for you straight away and arrange for a member of the team to call you to help with your situation. If you could please provide your contact details and policy number as soon as possible via Trustpilot private message that would be appreciated.

Kind regards,

Tom
Manager

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