FlashFix London Reviews 77

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I came in to get my iPhone screen fixed and Shahed was very professional and helped me straight away. He explained the different options and helped me pick it he best. Will definitely recommend

Rated 5 out of 5 stars

Recently replaced the battery of an old phone (Pixel 3 XL) and the service was amazing. Very professional, would recommend to anybody in the area as they can fix older phones contrary to main competit... See more

Rated 5 out of 5 stars

Didn't know the shop exists only a stone through distance from my office in Old Street. Impeccable service. I thought I had to let go my iPhone, however, to my surprise flashfix has done a tremendous... See more

Rated 1 out of 5 stars

I have bought two wireless headphones , on both occasion both headphones have been faulty, either one not working or the charging life not great at all even when charged for 12 hours. When approache... See more

Company details

  1. Mobile phone repair shop
  2. Electronics repair shop

Information provided by various external sources

FlashFix offers an express repair service for SmartPhones, Tablets, Computers and gadgets. We stock wide range of new and used smartphones and accessories. All of our repairs are carried out by certified engineers, so you can rest assured your device is in safe hands | Competitive Price | Quality Parts with Lifetime Warranty | Pick & Drop Service.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

77 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Phone fixed in a flash!

Great experience getting my phone repaired at Flashfix - professional and friendly customer service, excellent repair and even quicker than promised. Thank you!

6 December 2023
Unprompted review
Rated 5 out of 5 stars

I came in to get my iPhone screen fixed…

I came in to get my iPhone screen fixed and Shahed was very professional and helped me straight away. He explained the different options and helped me pick it he best. Will definitely recommend

29 November 2023
Unprompted review
Rated 5 out of 5 stars

Recently replaced the battery of an old…

Recently replaced the battery of an old phone (Pixel 3 XL) and the service was amazing. Very professional, would recommend to anybody in the area as they can fix older phones contrary to main competitors who stick to newer phones only! Also very competitive proicing. Cheers, Guillaume

12 October 2023
Unprompted review
Rated 1 out of 5 stars

I have bought two wireless headphones

I have bought two wireless headphones , on both occasion both headphones have been faulty, either one not working or the charging life not great at all even when charged for 12 hours.
When approached by the manager, he was rude, not complying to the consumer rights Acts of the exchange and refund policy within the warranty. He was aggressive and at times as a female I felt he was going to assault me for confronting him regarding the product in front of a customer.
As this could not be handled professionally, I have will take legal actions against this company.

10 July 2023
Unprompted review
Rated 5 out of 5 stars

I had such a fantastic experience at…

I had such a fantastic experience at FlashFix. An Apple partner down the road actually directed me to this shop- that’s how you know it’s good! My phone screen was fixed in under an hour. Super happy with this excellent service!

7 June 2023
Unprompted review
Rated 5 out of 5 stars

Great great great

Phone wouldnt turn on for about 5 hours and I took it to Shahed and he sorted it within half an hour! Such a great service, everything was explained to me and you can tell they really know what they're doing. Will visit again if I have issues and recommend them to friends and family!

Kat

24 February 2023
Unprompted review
FlashFix London logo

Reply from FlashFix London

Dear Kat,

Thank you for taking the time to share your positive review with us. We understand the importance of personal devices in today's world and we strive to provide the best possible service to our customers in the shortest possible time.

We appreciate your trust and support, and we are thrilled to hear that you would recommend our services to your friends and family. We believe that a satisfied customer is the best advertisement for our business.

Thank you again for your kind words, and we look forward to serving you in the future.

Best regards,
FlashFix Old Street.

Rated 1 out of 5 stars

Less usable phone than before my visit

I took my phone in to the lakeside branch with a broken screen all the rest of the functions were working fine. They quoted 2 hours for repair (for a small fortune). When the screen came in, after 2 hours they then said they needed to keep my phone and kept it for another 3 days and charged me extra. When I got it back, the fingerprint recognition wasn't even recognising as a service and the microphone is picking up so badly that I cannot make calls. The staff insisted that they would need my password to sort out the fingerprint recognition even though it would generate a fingerprint not recognised message without the password which would show them if it was connected or not. My phone has less functionality than when I took it to them. If they were not able to perform the service they should not be offering it. I would give no stars if this was possible.

10 February 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Service

smashed my screen and being local decided to pay a visit and weigh up if I should buy a new phone or go for a screen repair. decided to go for a repair and very happy with the service and the price and having it done on the same day was a bonus.

I would be more than happy to use this shop again but hoping I don't have to ( fingers crossed ).

gets a 5* from me

12 January 2023
Unprompted review
Rated 5 out of 5 stars

Top service

After struggling to get a battery replacement for an old MacBook from Apple and one of their official partners I went to FlashFix who helped me out. A new battery was ordered and the battery replacement process only took a few mins. The battery is now going strong and I’m really pleased with everything. Will definitely use them again!

10 December 2022
Unprompted review
Rated 5 out of 5 stars

1st class service

I am so pleased i went into Flashfix and asked for a price to fix the phone screen of my phone.

After using someone closer to home a few times, I wasn't impressed the last time I used them so I thought I would give Flashfix a go.

And honestly, I cannot fault the service I received from Surya. He only had my phone for half an hour just giving me enough time to go into one shop and not feel like my right arm had been chopped off for too long.

I wouldn't hesitate to recommend this shop to my friends and family.

Very Happy, thank you

29 November 2022
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing, quick, Efficient, lovely man and great price ! Would definitely use again

2 November 2022
Unprompted review
Rated 5 out of 5 stars

I’m very glad that I chose to repair my…

I’m very glad that I chose to repair my phone at FlashFix. The service was very friendly and my phone was repaired fast. I had an assessment of the problem first and then got an advice to change the screen, and my phone works perfectly fine now. Thank you very much for your effective and fuss free service!

14 September 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look