Hannah was just phenomenal. Her communication was prompt and detailed. She found alternate flights for us mid Middle East crisis, not only at a very respectable price (particularly compared to earlier... See more
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Review summary
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Our 1st international holiday experience came after a recommendation from a well travelled couple we know, told us about Flatbeds. We felt like we'd stumbled on a travel secret. The prices, ser... See more
Company replied
Fabulous service from Hannah. Great to be able to speak to a representative by phone, not just online. We gave her a rough outline of our travel plans and she quickly found multiple cost-effective... See more
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The whole process from schedule definition to issue of tickets was swift, accurate and efficient. Hannah’s communication was clear and concise. All queries were addressed in a timely way. Everythin... See more
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Company details
About Flat Beds
Written by the company
At Flat Beds we specialise in getting you the best value Business Class airfares to Europe, North America and the rest of the world. We focus on making your journey just as enjoyable as your destination. From your first touchpoint with us, we strive to make your booking process simpler and quicker for you, while also delivering the optimum balance of price, product quality and reward benefits with your airfares. Our team of travel agents are experts at complex airfare ticketing and finding the best value flights. Real fares, real prices. As part of the Complex Travel Group, Flat Beds is AFTA/ATAS accredited.
Flat Beds Tour + Cruise
In 2019 Flat Beds Tour + Cruise was launched, bringing you the ultimate in luxury tour and cruise deals.Flat Beds
Written by the company
1 Business Day Service Guaranteed!
The only travel agency in Australia with a service guarantee
All received communication will be replied to within 1 business day, start to finish of your inquiry.
Contact info
Level 7/99 Gawler Pl, 5000, Adelaide, Australia
- 1300318227
- info@flatbeds.com.au
- flatbeds.com.au
the only thing i can fault was with the…
the only thing i can fault was with the updated route we didnt receive the layover times which we assumed would have been similar to option one on the first layover sent out being business all the way and not mixed.
otherwise very helpful with our time frame
6 February 2026
Reply from Flat Beds
Hi there, Liz. We appreciate you taking the time to leave a review and provide us with your feedback.
Best way & Great price
Easy, efficient and knowledgeable staff
Best place to get a great price
29 January 2026
Reply from Flat Beds
Thank you so much for the kind review, Stephen!
Reply from Flat Beds
Thank you so much for the kind review, Nellie!
Dealt with professional efficient and…
Dealt with professional efficient and friendly consultant Lianne Mergard.
4 February 2026
Reply from Flat Beds
We're so pleased to hear you had such a great experience. Thank you, Rosemary!
Responsive and great prices
What can I say...our consultant Jodie got back to me very quickly with a few options, and suggestions on keeping the cost down by using different airports. Within 2 days I had two tickets to Europe in Business Class for less than I have ever paid. Well done Flatbeds (and Jodie!).
3 February 2026
Reply from Flat Beds
How fantastic! We appreciate the review, Kent. Great to hear about your positive booking experience.
Reply from Flat Beds
That's what we like to read. Thank you so much for the review, Susan!
Great communication
Great communication.
Kate always response in a timely and informative manner.
2 February 2026
Reply from Flat Beds
That's the Flat Beds way! Thank you so much for the review.
Flatbeds is the real deal
Flatbeds is the real deal. They listen to what you want. They give you a range of travel options and the associated costs. And once you have made your decision, it is promptly enacted. The flight details are kept up to date and they will help you to obtain travel insurance. Highly recommended.
27 January 2026
Reply from Flat Beds
What a lovely and detailed review! We're so happy you were pleased with our services, Jonathan.
UK booking
Jim was referred to me through friends. He replied to my email promptly and gave me a few options for travelling to the UK. I would certainly recommend him to my friends.
2 February 2026
Reply from Flat Beds
Hi Rosalind, thank you so much for a lovely review!
Excellent service and fast response
Easy to navigate website, prompt replies and follow up, tailored offers to meet our needs, came up with exceptional value flights.
23 January 2026
Reply from Flat Beds
Thank you Mark for a kind review.
The airfares made easy
The whole process from schedule definition to issue of tickets was swift, accurate and efficient. Hannah’s communication was clear and concise. All queries were addressed in a timely way. Everything was made easy.
The outcome from a cost perspective was excellent.
One minor suggestion would be to use SMS to alert when there is something super time critical.
Hannah and Flat Beds will be my first stop for future ticketing.
28 January 2026
Reply from Flat Beds
Thanks so much Timothy for these kind words. We are currently working on implementing more SMS alerts for our clients!
Kate was very helpful providing us with…
Kate was very helpful providing us with lots of options which allowed us to progress to booking!
20 January 2026
Reply from Flat Beds
Thanks so much for this lovely review.
Very good efficient service
Very good efficient service. Hannah is well versed in options to make business class travel more affordable
28 October 2025
Reply from Flat Beds
Hi Greg, thanks so much for this lovely review.
Always fantastic service
I have used Flat Bed several times. I have always found their service fast and efficient. Staff are fantastic.
22 January 2026
Reply from Flat Beds
Thanks Lyn for this fabulous review.
Excellent!
Jim has organized several trips for me and does an excellent job of understanding my travel needs; booking flights that accommodate both my budget and itinerary. Communication is fast and efficient,
and I am confident that he will source the best possible fare, even if it does take time…..
and patience!
13 January 2026
Reply from Flat Beds
We're so glad you had such a positive experience.
Reply from Flat Beds
Thank you Julie for these kind words!
Tess at Flat beds was efficient and…
Tess at Flat beds was efficient and delivered great service, and sourced a great price also
22 January 2026
Reply from Flat Beds
Hi Andrew, thank you for a great review of Flat Beds.
Reply from Flat Beds
Thank you for the 5 stars.
Reply from Flat Beds
Thanks so much Ruth for a lovely review.
Effort and service by Michelle our…
Effort and service by Michelle our consultant. Excellent indeed. Thank you to her. Sandra
22 January 2026
Reply from Flat Beds
Hi Sandra, thank you for a fabulous review.
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