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flibco.com Reviews 

6,003
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 1,510 reviews, reviewers overwhelmingly had a great experience with this company. Travelers consistently highlight the exceptional service, noting that the buses are extremely clean, punctual, and equipped with comfortable seating for a pleasant journey. People also love the convenient locations right outside airport terminals and find the ticket prices to be very reasonable and budget-friendly. Some reviewers were not happy with the staff, mentioning unpleasant interactions, unhelpful attitudes, and a complete lack of support with heavy luggage. A few other people also felt that service reliability could be improved, reporting unexpected schedule delays and concerns about finding bus stops easily.

What people talk about most

Service

Consumers find service to be positive, highlighting punctual buses, professional drivers who assist with... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing drivers and desk agents as pleasant,... See more

Location

Customers consistently note satisfaction with the convenient location, highlighting that the bus stop is... See more

User experience

Users describe positive interactions with user experience, noting that journeys are very straightforward,... See more

Price

People report positive experiences with price, frequently highlighting very reasonable fares and great value... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We always travel to Stansted by Cab. Having heard of Fibco recommended by Niece travelling from Rotterdam to visit us and she was very happy with the price and service. We also went on Fibco on the 3... See more

Company replied

Rated 5 out of 5 stars

Excellent bus service from Stanstead airport to Enfield Town. Easy to find stop, helpful , pleasant staff and good value for money. On time and comfortable.

Company replied

Rated 5 out of 5 stars

It was very straight forward and convenient at Stansted - easy to embark the coach from the exit as Flibco is well signposted. The journey itself with those comfy seats made it a nice experience - Th... See more

Company replied

Rated 5 out of 5 stars

The trip from Redbridge to Stansted Airport was great and I was really impressed with the service and the price. Just seven pounds for that journey is nothing short of amazing. The driver was SO fri... See more


Company details

  1. Bus and coach company

About flibco.com

Written by the company

Flibco.com - Your Airport Connection

Founded in Luxembourg in 2005 and part of SLG group, flibco.com is a leading passenger transport company specializing in airport transfers from multiple cities in Europe with its shuttle bus lines and Door2Gate services. With over 15 years of experience in airport transport services and a strong network of trusted bus companies, it has become the partner of choice for airports and transport providers.

Leveraging its history and expertise, it employs an innovative Big Data approach to constantly improve data management solutions which ensures efficient, reliable, and tailored services that meet customer needs. Its solid reputation for delivering high-quality airport transport services has earned flibco.com the trust and loyalty of passengers over the years.

At flibco.com, we understand the importance of optimizing fleet performance and empowering mobility service providers to enhance all aspects of their operations. Join us on our way to create the most important platform in the airport mobility industry!


Learn more about flibco.com

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6k reviews

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Asks customers to review

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Replied to 40% of negative reviews

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4.3

All reviews

(6,003)

2,972 reviews in the last 12 months

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Rated 1 out of 5 stars

The bus is never on time

The bus is never on time.
Departure and arrival both schedules are always delayed.

30 September 2026
flibco.com logo

Reply from flibco.com

Dear Customer,

Thank you for your feedback. We’re sorry to hear that your journeys with us have not met your expectations in terms of punctuality.

We have shared your comments with our operations team for review.

Kind regards,
The Flibco Customer Care Team

Rated 5 out of 5 stars

Very pleased

The driver got out of coach and helped with luggage. He was friendly. The journey was smooth. Comfortable. It took 45 mins to Enfield. I left Stansted at 9.45am, travelled to Enfield, popped into Marks, then caught bus home arriving at 11am. Very pleased with the service and recommend it at every opportunity.

30 September 2026
flibco.com logo

Reply from flibco.com

Hello,

Thank you so much for your lovely review! We’re delighted to hear that your journey from Stansted to Enfield was smooth and comfortable, and that our driver was so friendly and helpful with your luggage. We’ll be sure to pass your kind words on.

Thank you as well for recommending us. We look forward to welcoming you back on board soon.

Kind regards,
The Flibco Customer Care Team

Rated 5 out of 5 stars

As the journey is half an hour from…

As the journey is half an hour from Redbridge to Stansted Airports. Fare should be less or cheaper for the short journey than one from Victoria.

25 September 2026
flibco.com logo

Reply from flibco.com

Hello,

Thank you for your feedback. We’ve noted your comments regarding our fares from Redbridge and have passed them on to the relevant team.

We’d also recommend booking in advance on our website or app to benefit from the best available fares.

Kind regards,
The Flibco Customer Care Team

Rated 1 out of 5 stars

I do not recommend relying on this company if you want to actually get the ride you paid for!

I am very disappointed with the service. The bus from London Liverpool Street to Stansted Airport did not run for over an hour, even though it was supposed to depart every 30 minutes. We had to take National Express instead. Flibco refuses to refund the money for the unused tickets and is not responding to my inquiry at all. I do not recommend relying on this company if you want to actually get the ride you paid for!

11 September 2026
flibco.com logo

Reply from flibco.com

Dear Customer,

Thank you for your feedback regarding your journey from London Liverpool Street to Stansted Airport. We’re sorry to hear about your experience and that you feel your inquiry has not yet been answered.

We have shared your comments with our team for review. Should you wish, you can also contact us by email at info@flibco.com, mentioning that you are writing following your Trustpilot review and quoting your booking reference.

Kind regards,
The Flibco Customer Care Team

Rated 5 out of 5 stars

Best connection to Stansted

Bus left exactly on time. Very clean and comfortable. Literally door to door. Best connection i have made to and from Stansted. Would love to see it expand to Luton Airport.

28 September 2026
Unprompted review
flibco.com logo

Reply from flibco.com

Hello,

Thank you so much for your fantastic review! We’re delighted to hear that your journey was punctual, clean and comfortable, and that you’ve found it the best way to get to and from Stansted.

We appreciate your suggestion about Luton Airport and have passed it on to our team. We look forward to welcoming you back on board soon.

Kind regards,
The Flibco Customer Care Team

Rated 2 out of 5 stars

Bus from Redbridge to Stansted Airport…

Bus from Redbridge to Stansted Airport didn’t come at 18:25. It came at 18:50 instead. We were waiting for the bus from 18:08.

25 September 2026
flibco.com logo

Reply from flibco.com

Dear Customer,

Thank you for your feedback regarding your journey from Redbridge to Stansted Airport. We’re sorry to hear about the wait you experienced and understand how stressful this can be when travelling to the airport.

We have shared your comments with our operations team for review.

Kind regards,
The Flibco Customer Care Team

Rated 5 out of 5 stars

Love the convenience it's bought to my life

So happy this service now runs from Stansted to Enfield as it's made a huge difference in my life with getting to the airport. The website is easy to use, although be certain when booking as they don't give refunds but can use the credit for another date.
It takes 45 minutes from and to, love the convenience and easiness of the journey now.
My only gripe and I haven't marked it down on the stars rating is that some drivers are very helpful with assisting with putting and taking out luggage and some are not and it's strange to do it yourself as in other countries there's someone to help.

28 September 2026
flibco.com logo

Reply from flibco.com

Hello,

Thank you so much for your lovely review! We’re delighted to hear that our Stansted–Enfield service has made such a difference to your journeys to the airport, and that you’ve found our website easy to use.

We also appreciate your feedback regarding luggage assistance and have passed it on to our team. We look forward to welcoming you back on board soon.

Kind regards,
The Flibco Customer Care Team

Rated 1 out of 5 stars

The bus didnt come

The bus didnt come. We stay and wait (me and 4 guys) but none come, e-mail or call us to explain what happend. I miss the plane becouse of them.

26 September 2026
flibco.com logo

Reply from flibco.com

Dear Customer,

Thank you for your feedback. We’re sorry to hear about your experience and the stress caused while waiting for your bus to the airport. We understand how frustrating this situation must have been, especially with a flight to catch.

We have shared your comments with our operations team for review.

Kind regards,
The Flibco Customer Care Team

Rated 2 out of 5 stars

We have been waiting for the 7.60 am…

We have been waiting for the 7.60 am bus for about 90 minuted and them we decidd yo call a cab as we were afraid to miss the flight. We did not usrd the 2 ticketes to stsnsted. Waste of money. Thr reyurn ftom airport was ok

24 September 2026
flibco.com logo

Reply from flibco.com

Dear Customer,

Thank you for your feedback. We’re sorry to hear about the wait you experienced on your outbound journey to Stansted Airport and understand how stressful this must have been with a flight to catch. We’re glad, however, that your return journey from the airport went well.

We have shared your comments with our operations team for review.

Kind regards,
The Flibco Customer Care Team

Rated 5 out of 5 stars

I am pleased with my journey to Stanstead from Redbridge

I used Flibco for an early morning trip from Redbridge (4.25am) to Stanstead. The bus arrived on time and I was able to complete my journey at ease. There were lot of seat availability.

I did see lot of reviews where the bus is full and therefore customers were forced to find alternative transport and no refunds, Flibco should address this issue if it is serious about keeping its customers.

24 September 2026
Unprompted review
flibco.com logo

Reply from flibco.com

Hello,

Thank you for your review. We’re delighted to hear that your early morning journey from Redbridge to Stansted was punctual and comfortable.

We also appreciate your comments regarding seat availability and have passed them on to our operations team. We look forward to welcoming you back on board soon.

Kind regards,
The Flibco Customer Care Team

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