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Floridian Brand USA | Premium Massage Chairs Reviews 209

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TrustScore 5 out of 5

4.8

Massage Supply Shop
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Review summary

Created with AI, based on recent reviews

Looking at 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and the outstanding quality of the products, with many highlighting the positive impact on their well-being. The staff is frequently commended for their professionalism, helpfulness, and knowledge, making the purchase and setup process effortless and pleasant. Many people appreciate the efficiency and care taken during delivery and assembly, noting that the products work wonderfully and provide significant relief from pain and stress. However, some customers experienced significant issues, including receiving incorrect or used products that smelled unpleasant, and facing prolonged delays in getting replacements. There were also concerns about chairs failing shortly after purchase and being replaced with different models, leading to feelings of being misled.

What people talk about most

Product

Customers consistently note positive experiences with the product, with many reviewers describing their... See more

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, professionalism, and... See more

Quality

Users describe positive interactions with quality, with many reviewers highly recommending the massage chairs... See more

User experience

Clients share positive opinions on user experience, with many reviewers describing it as great, fantastic,... See more

Service

Reviewers mention positive feedback about service, highlighting the professionalism and efficiency of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely outstanding experience with Floridian Brand! My salesperson Jax made the purchase process effortless. Delivery was flawless thanks to Ganzy and Phil, who went above and beyond when my mass... See more

Rated 5 out of 5 stars

Was looking for a company to disassemble, move, and reassemble my Kahuna message chair in my new apt. Florida Brands was amazing. From the customer service rep, Madison, to the very nice scheduler wh... See more

Rated 5 out of 5 stars

The chair is phenomenal! Right as I sat down, the comfort was immediately provided, as it started to provide a massage I could feel the difference between an actual masseuse and this! Which is way bet... See more

Rated 5 out of 5 stars

We have owned a Floridian Chair for a little over a year now. When they delivered it and set it up they were completely professional and did a fantastic job. Then we just recently moved and at no cost... See more

Company details

  1. Massage Supply Shop
  2. Health and beauty shop

Written by the company

Floridian Brand is a wellness and lifestyle company dedicated to inspiring greatness through innovation, design, and comfort. Specializing in premium massage chairs and wellness products, we combine advanced technology with luxury craftsmanship to create experiences that go beyond relaxation—empowering people to live healthier, more extraordinary lives. Every Floridian Brand product is built on three core values: comfort, intelligence, and wellness. From our flagship massage chairs to our innovative wellness solutions, we deliver more than just physical relief—we deliver energy, balance, and a renewed sense of purpose. Headquartered in the USA, Floridian Brand is proud to provide in-house quality control, factory-trained service teams, and lifetime support to ensure every customer receives exceptional care. With a mission to inspire greatness, we design products that elevate well-being, enrich daily living, and help people embrace the future with strength and confidence. Greatness begins here—with Floridian Brand.

Contact info

4.8

Excellent

TrustScore 5 out of 5

209 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Awesome chair and service

Below is your original feedback.

Robert came to my home in a van with 3 working massage chairs. That by itself, the presentation, was very impressive. I ended up making a commitment to buy. When the new chair was delivered, he set it up in a room. The chair had multiple programs. I was impressed with the professionalism, the service and the actual chair performance. I use it on a regular basis and am very satisfied with it. Steve

16 December 2021
Unprompted review
Rated 5 out of 5 stars

As a little kid I would love going to…

As a little kid I would love going to the mall and beg my mom for a dollar or two to sit in a massage chair. Know I can enjoy one in the comfort of my home. The chair has a remote control device for easy control of what your looking for while you can lay back and relax while also receiving a calf massage stress free in the comfort or your own home with a click of a few buttons. I really love how it comes with a variety of settings and colors to choose from and the material is just a delicate touch on the skin which doesn't make you squirm everyone 5 minutes.

9 December 2021
Unprompted review
Rated 5 out of 5 stars

The massage chair is good as a real…

The massage chair is good as a real massage The chair is comfortable too sit in and sturdily built and it massage the entire body which help a lot if you have back pain not only back but your entire body. Robert is very knowledgeable in explaining and demonstrating the entire features of the massage chair.

28 November 2021
Unprompted review
Rated 5 out of 5 stars

Awesome Massage Chair

I would love to provide a quick review right after I got the chair, but I decided to wait for couple weeks to see how good the chair suited me since I got the neck issue. At first, I was afraid if it makes my condition getting worse. However, after using it every day for the last 2 weeks, I believe this is the best purchase that I ever made for myself and my whole family. We really love it. The chair has 9 auto setup, but I haven’t tried others since I keep enjoying with the Thái massage. Thanks so much to Robert. You are not only giving us the best massage chair, but also providing us with exceptional services, including the complementary gift after the purchase. We gave you an A++, and recommend others to come and try out the Floridian Massage Chairs.

28 November 2021
Unprompted review
Rated 5 out of 5 stars

The best massage chair in the market

The best massage chair in the market. Robert and Kendrick are very kind, caring and efficient. They already delivered the chair and still come back to move it to our bedroom. We are 100% satisfied with the product and customer service.

26 November 2021
Unprompted review
Rated 5 out of 5 stars

We like the massage chair

We like the massage chair. Robert have been very helpful in delivering and setting up of the massage chair. Thanks for everything; excellent Service; I'll highly recommend your company to my friends and family. 😊

21 November 2021
Unprompted review
Rated 5 out of 5 stars

Best customer service

We purchase the item about 8 months ago, so e we move in to a new house don’t wanna any damage to the message chair I try to ask to help for moving it, they delivery from my old house into new hose within 3 days. Truly appreciate the professional service , especially of Covid , a lot of place already behind but my salesman try he’s best to accommodate our family. We going to have a nice thanksgiving time. Thanks for the help, ROBERT!!!

19 November 2021
Unprompted review
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