Purchased a prom dress, on trying on the dress we immediately found FAULTS, contacted Flormiss. They asked for pictures of parcel before opening which we had, proof of FAULTS also provided. Even tho... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
BE WARY OF REFUND POLICY Although their site says they allow refunds here’s the details: they only refund 85% of cost AND you have to pay for return shipping to China which is very expensive (around... See more
Company replied
Absolutely DO NOT BUY from here. They advertise they are from the UK but are based in China. So hard to return the item. I paid £27 shipping for the dress to arrive scrunched up in a fedex plastic d... See more
Company replied
Terrible please do not support this company. I purchased a dress and upon arrival it looked nothing like yhe photo. I contacted the seller right away and they are refusing to refund me. They a ceot... See more
Company replied
Company details
Written by the company
TrailForge Gear is an online retailer specializing in high-performance outdoor equipment designed for modern explorers. Founded in 2019, TrailForge Gear focuses on providing durable, lightweight gear for hiking, camping, backpacking, and weekend outdoor adventures. Our product lineup includes technical backpacks, portable camping tools, weather-resistant apparel, and compact travel accessories. Every item is carefully selected or designed with functionality, reliability, and comfort in mind. TrailForge Gear was created by a small group of outdoor enthusiasts who believe the right gear can make every adventure safer and more enjoyable. Whether you're heading out for a day hike, planning a multi-day backpacking trip, or simply exploring local trails, we aim to provide equipment that performs when it matters most.
Contact info
United States
- service@trailforgegear.com
- flormiss.com
1.7
Bad
91 reviews
Replied to 73% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This company is a Faud!!!!!
This company is a Faud!!!!!! If you don’t like your dress then you may as well keep it! I have emailed them 4 times and each time they have come back with a different offer, anything not to give me all my money back!!! STAY AWAY!!!!
5 May 2025
Unprompted review
Reply from Flormiss
Dear Shay,
We’re truly sorry to hear how frustrated you are, and we understand your concerns. Please rest assured that we are not ignoring your request or avoiding a refund — our team is actively communicating with you to find a fair and reasonable solution.
We appreciate your patience and ask that you continue to check your email, as we’ve responded with options based on your order details. If you have any further questions or would like to clarify anything, please feel free to reply directly to that email — we’re here to help and want to resolve this matter with you.
Best Regards
Flormiss Service Team
My daughter and I ordered her prom…
My daughter and I ordered her prom dress took about two weeks the dress looks nothing like it came out of Walmart the cheapest material and looks nothing like the actual photo
UPDATE‼️‼️
They email me and can only offer me $40 I hope nobody waste time ordering from them they say they can’t take the dress back cause they’re in China there is no way of phone communication just email and no receipt was provided after purchase
30 April 2025
Unprompted review
Reply from Flormiss
Dear,
Thank you for sharing your feedback with us.
We are truly sorry to hear that your experience did not meet your expectations.
We strive to provide high-quality products and a positive shopping experience for all of our customers, and we regret that we fell short in your case.
We’re truly sorry to hear your feedback and understand how disappointing this must be. We’ve already replied to your email — please check your inbox and get in touch with us at your earliest convenience so we can help resolve the issue for you.
Best Regards
Flormiss Service Team
do not purchase off this site.
I am SO disappointed absolutely DISGUSTED with this brand. I bought a dress from flormiss thinking I was going to get a GORGEOUS dress just for it to NOT ARRIVE? On the DHL website it said my package was delivered? Yet when I arrived home no package was to be found. I emailed flormis about 3 times NO RESPONSE. I want my REFUND I want my MONEY. This is hard earned money I used to purchase a dress for my daughter I want it REFUNDED ASAP. Absolutely RIDICULOUS. do not and I repeat DO NOT purchase off this website.
23 April 2025
Unprompted review
Reply from Flormiss
Dear Cindy,
Thank you for taking the time to leave us a review.
Thank you for reaching out, and we sincerely apologize for the inconvenience you’ve experienced. To assist you further, we kindly ask you to contact our customer service team and provide more details about your order so we can begin an investigation with the logistics provider to determine the whereabouts of the dress. Unfortunately, without your order information, we’re unable to proceed with a solution at this time. We truly understand your frustration, and we assure you that we will do everything we can to resolve this matter promptly.
Thank you for your patience, and we look forward to hearing from you soon.
Wish you happiness every day !
Best Regards
Flormiss Service Team
I order a prom dress for my daughter…
I order a prom dress for my daughter and it came after her prom, I was very disappointed with flormiss. Now I'm trying to return the dress before I want be able to receive my refund I emailed them for a return label and haven't received any reply, and I was referred to flormiss but I will not referred anyone personally because this is not the way you do business with your customers
11 April 2025
Unprompted review
Reply from Flormiss
Dear Shenell ,
Thank you for reaching out, and I’m truly sorry to hear about your recent experience with your order. I completely understand how disappointing it must have been for the dress to arrive after such an important event, and I sincerely apologize for the inconvenience caused.
We have reached out to you by email and want to reassure you that we are dedicated to resolving this matter for you as soon as possible.
Wishing you joy every single day!
Best Regards
Flormiss Service Team
I only put 1 star because I had to put…
I only but 1 start because I had to put something... HORRIBLE HORRIBLE HORRIBLE!! Received my dress looks nothing like the picture.... is about 5x too big.. When I sent measurements! No one will reply to me!!! Horrible just horrble!!!
17 April 2025
Unprompted review
Reply from Flormiss
Dear Customer,
We’re really sorry to hear about your experience and truly appreciate you bringing this to our attention. We understand how frustrating it must be to receive something that doesn’t meet expectations. Our team works hard to ensure accurate sizing, and we’re sorry if there was any confusion.
We’re very sorry, but we couldn’t locate your order in our system. Please give us a chance to make things right — we truly value every customer and will do our best to provide you with a satisfying solution. Feel free to contact us with your order details, and we’ll take care of it as soon as possible.
Best Regards
Flormiss Service Team
Worst experience ever
Worst experience ever. They have 2 almost exact dresses. I was sent the wrong one in which I do not like n doesmt fit great. They refuse to exchange the dress n want to give me 15% discount . Smh. Nightmare
Update... they will not exchange the dress for the right one. They want to give me a 50% credit for there website instead. After 10 emails still nothing resolved . They say they want to make things right but refuse to do want makes me happy for my wedding . Than proceeded to tell to take my review down or they won't give me the credit 🤦🏼♀️
17 April 2025
Unprompted review
Reply from Flormiss
Dear brandie,
Thank you for sharing your feedback with us.
We are truly sorry to hear that your experience did not meet your expectations.
We strive to provide high-quality products and a positive shopping experience for all of our customers, and we regret that we fell short in your case.
Please rest assured that we’ll definitely help resolve your issue. Kindly check your email for our response. If you have any further questions, feel free to reach out to us anytime.
Best Regards
Flormiss Service Team
I agree with another reviewer
I agree with another reviewer, one is too high for this company. They say they have a 7 day return policy but they will not respond. Do not buy from this company, dress poorly made and they will not respond.
27 March 2025
Unprompted review
Reply from Flormiss
Dear Toni,
We're truly sorry to hear about your experience and understand your frustration. We always aim to provide prompt and helpful customer service, and it's disappointing to hear that you did not receive a response.
We’ve looked into our system but unfortunately couldn't locate your order based on the information provided in this review. We’d really like to assist you further — please reach out to us at （service@flormiss.com）with your order number or the email used to place the order so we can investigate and resolve this for you as quickly as possible.
We appreciate your feedback regarding the product quality and will be passing it on to the appropriate team for review. Thank you for bringing this to our attention.
Best regards,
Flormiss Service Team
SCAM Stay away
Minus is more like it. I wanted to return the dress which arrived from CA and was told no. Keep it and get a credit. It took 6 emails back and forth to get them to accept the dress back. It cost me 32.50 to send the dress to CHINA. STOP payment on your order if it isn't right. It's the only way to keep from being scammed. The quality is lacking and the company doesn't stand behind their product. It is a SCAM.
14 April 2025
Unprompted review
Reply from Flormiss
Dear Jennifer ,
Thank you for your feedback. We sincerely apologize for any disappointment caused by the quality of the dress. Moving forward, we are actively working to improve our manufacturing processes to ensure higher product standards.
Regarding the return, as per our policy, return shipping costs are the responsibility of the customer.
https://www.flormiss.com/return-policy.html
However, we understand your frustration and will review our processes to make returns more seamless in the future.
If you have any further questions, please don’t hesitate to contact us. We’ll make sure to address your concerns to your satisfaction.
Best Regards
Flormiss Service Team
If I could give them a minus zero I…
If I could give them a minus zero I would. This company is a scam! Do not order anything from them.
I ordered a dress and they would not refund my money. The dress looked nothing like the picture. They wanted over $200.00 for shipping and handling. The dress cost a lot less than that.
They are scammers and no phone number.
Never order from this company ever!
This company should be shut down.
I contacted my bank and received my full refund within hrs.
Plz contact your bank if you get scammed by these low life people. The bank will go after them and you will get your full refund.
21 February 2025
Unprompted review
Reply from Flormiss
Dear Mary,
Thank you for sharing your feedback with us.
We are truly sorry to hear that your experience did not meet your expectations.
We strive to provide high-quality products and a positive shopping experience for all of our customers, and we regret that we fell short in your case.
We’ve provided our proposed solution based on the information available. If this does not fully address your concerns, please don’t hesitate to contact us again - we’re committed to working with you until you’re completely satisfied.
Your feedback is important to us, and we assure you we’ll do everything possible to reach a satisfactory resolution.
Best Regards
Flormiss Service Team
STAY AWAY
STAY AWAY! they write their own good reviews. Cheap quality dresses not made properly. You won't ne happy, do not order from them!!!!!
8 April 2025
Unprompted review
Reply from Flormiss
Dear Natania ,
We’re truly sorry to hear about your experience, and we appreciate you sharing your feedback. At flormiss, we strive to provide high-quality products and excellent customer service, so it’s disappointing to learn we fell short of your expectations.
As we are currently unable to locate your order details, we kindly ask you to contact us and provide your order information so we can investigate further.
Your satisfaction is our top priority, and we will do our best to resolve this issue promptly and to your satisfaction. We look forward to hearing from you soon.
Best regards,
Flormiss Service Team
Inaccurate Reviews
The customer service department is wonderful and responsive so I would definitely like to commend them on this aspect.
I did receive my dress by the date expected and the stitching of the dress was well done.
However, the dress did not look nor fit as advertised. The reviews that are on the site has to be pre approved which in turn presents false information because it is ONLY positive reviews. This caused me to purchase the dress without hesitation because I just knew it would be great!
I would suggest the company allow all reviews to be posted to show people’s true thoughts about their items.
I’m deeply saddened by the price I spent, and to no avail did they reach out to me or respond and/or approve my review upon receiving the dress.
I would just make sure to check trust pilot reviews before purchasing from this company 😩
28 March 2025
Unprompted review
Reply from Flormiss
Dear Dallia ,
Thank you for taking the time to leave us a review.
We truly regret to hear that the dress didn't match the product images as expected. Your feedback is invaluable to us, and we're actively refining our production processes to ensure our garments consistently meet the highest standards.
To address your concerns, our dedicated customer service team stands ready to assist you. Please don't hesitate to reach out to us, we're determined to find a solution that works for you.
Thank you for giving us the chance to improve your shopping experience.
Best Regards
Flormiss Service Team
I wish I could give zero stars
I wish I could give zero stars. Horrible material, look nothing like photos and horrendous customer service when trying to return and not following their own return policy. I would stay far away from them.
4 April 2025
Unprompted review
Reply from Flormiss
Dear Andrea，
Thank you for taking the time to leave us a review.
We're sorry to hear that you're not satisfied with your experience. Your feedback is valuable to us and we'd like to understand how we can improve.
As outlined in our Return Policy, https://www.flormiss.ca/return-policy.html dresses are subject to a 15% restocking fee, and original/return shipping fees are non-refundable.
We’re committed to improving our product quality and service, and your feedback is invaluable in helping us achieve this.
Please give us an opportunity,we have provided a new solution and hope it will bring you a satisfactory resolution.
Best Regards
Zero stars should be an option !
Zero stars should be an option !! Dress came & is NOTHING like the photo. Material cheap & way off you can tell it’s made in china somewhere. My order was $243.00 they are trying to give me back only 15% of it or 30% on a gift card to order again from them. I WOULD NEVER‼️‼️‼️ DO NOT PURCHASE FROM THEM UNLESS YOU HAVE MONEY TO WASTE ‼️
31 March 2025
Unprompted review
Reply from Flormiss
Dear Brandasia,
On behalf of Flormiss, we sincerely apologize for the unsatisfactory shopping experience you encountered. At Flormiss, ensuring our customers enjoy a seamless and pleasant shopping journey is our top priority, and we deeply regret falling short of your expectations this time.
Please contact our customer service team at your earliest convenience—they will promptly assist you in resolving this matter. We’ve prepared a new solution and would appreciate the opportunity to make things right for you.
Thank you for your understanding and patience.
Best regards,
Flormiss Service Team
Dress arrived
Dress arrived - very cheap, poor quality fabric and design. Poor fit. Customer service is appalling - refusing to provide return address, insisting they want photos of the dress on and offering a mere 35% refund if I keep the hideous dress. Don’t be fooled by their standardised response - they have all my details and I have been contacting them frequently regarding returning the item. They will argue repeatedly to avoid refunding and now they claim they don’t have an order from me?
27 March 2025
Unprompted review
Reply from Flormiss
Dear Sarah,
Thank you for taking the time to leave us a review.
We're sorry to hear that you're not satisfied with your experience. Your feedback is valuable to us and we'd like to understand how we can improve.
We sincerely appreciate your feedback and want to assure you that we are taking immediate action to improve our dress craftsmanship and quality standards. We are also optimizing our refund process and enhancing our customer service.
Currently, we're unable to locate your order in our system. Could you please contact us at your earliest convenience with your order details? We are committed to resolving this matter to your complete satisfaction.
Best Regards
Flormiss Service Team
This company is VERY deceptive
This company is VERY deceptive. But at least they are polite about it. On their website, it says they accept returns within 14 days of receiving the dress, but they will not refund the full dress, even if you do everything they ask and the dress is in perfect condition. I even agreed to pay return shipping, and they still said they would only refund 85% of the dress, due to “re-inspection” and “cleaning”….. of an unworn unused dress. The dress was very cheaply made, and had extra details on it that were not in the picture. It was just not at all what I had wanted based on those pictures. And still, they will not refund the dress. The only other option was to get 40% of the dress back without shipping it back. (Which is about the same as 85% after also paying for return shipping)
I jumped through all the hoops they gave me, and they still will not refund. This is a scam company. Buyer beware.
28 March 2025
Unprompted review
Reply from Flormiss
Dear,
First and foremost, on behalf of Formiss, I would like to sincerely apologize for the unsatisfactory shopping experience you encountered.
At Formiss, ensuring that our customers enjoy a relaxed and pleasant shopping journey is our highest priority, and we deeply regret that we did not meet your expectations this time.
We sincerely appreciate your feedback and want to assure you that we are committed to improving our dress quality moving forward. Regarding the restocking fee, we did clearly state this policy in our refund terms.
https://www.flormiss.com/return-policy.html
When returning goods, we will charge a 15% restocking fee for Dresses.
We're having trouble locating your order in our system. Could you please reach out to us as soon as possible?
We truly value your business and would appreciate the opportunity to make this right for you - we're confident we can reach a satisfactory resolution.
Best Regards
Flormiss Service Team
STAY AWAY FROM THIS COMPANY!!!
STAY AWAY FROM THIS COMPANY!!!! SCAM SCAM SCAM
We ordered 3 dresses from this company so my daughter could try on and pick a dress. I was will to pay to have the other 2 dresses returned. But the company said I cannot order more than one dress. So they said if I do not choose one they will pick for me. I tried to cancel my order all together so I could figure this out and they are keeping $80 of my purchase even though NONE of the dresses were even shipped!! SO WHY ARE THEY KEEPING MY MONEY! Getting a lawyer
24 March 2025
Unprompted review
Reply from Flormiss
Dear elizabeth,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you've experienced and want to assure you that we are actively improving our return process to prevent similar issues in the future.
To better assist you, please provide your order number. We're committed to resolving this matter to your satisfaction.
Best Regards
Flormiss Service Team
If zero stars were an option!
If zero stars were an option, that is what I would give. This company is an absolute disgrace and I recommend you avoid at all costs. They have multiple different web address for their site, such as UK, AU and USA but is in fact a company based in China. The sizing is way off, who ever is making these dresses has no idea of correct sizes, and then when you try and get a refund they make it literally impossible. And clearly even the responses to these reviews is just a generic post with no actual care for their customers.
24 March 2025
Unprompted review
Reply from Flormiss
Dear Jane,
Thank you for taking the time to leave us a review.
We're sorry to hear that you're not satisfied with your experience. Your feedback is valuable to us and we'd like to understand how we can improve.
We sincerely apologize for the sizing issues you encountered and we will certainly make improvements moving forward.
To better assist you, please provide your order number so we can promptly address this matter for you.
Best Regards
Flormiss Service Team
Don’t buy from this company- Buyer beware
My daughter bought her prom dress that she will be having in May. Her dress arrived last week and the size that was stated on the website should have fit her, but does not. ALSO, the dress does NOT look exactly like the picture on website, it is cheaply made and not worth the $300 she paid.
She had emailed them in order to get a return label as it states on the website because they don’t have a phone number to call (red flag) and they don’t respond back in order to process the return. I then began emailing them and they answered asking for pictures of the emails she sent, which I provided and they have now ghosted my emails!!
Horrible, horrible service!! My poor daughter used her birthday money to buy her dress and now she can’t even wear it and lost her money. Shame on you Flormiss for doing this!! So DO NOT BUY from here because they are not credible on what their return policy is!
3 March 2025
Unprompted review
Reply from Flormiss
Hi,
First and foremost, on behalf of Formiss, I would like to sincerely apologize for the unsatisfactory shopping experience you encountered.
At Formiss, ensuring that our customers enjoy a relaxed and pleasant shopping journey is our highest priority, and we deeply regret that we did not meet your expectations this time.
We will continuously improve the quality of our products and further refine our after-sales service and return processes, striving to provide you with a more premium and convenient shopping experience.
We apologize for the inconvenience, but we are currently unable to locate any information related to the order number you provided. To better assist you, please contact our customer service team directly. We are committed to providing you with the best possible support and ensuring a satisfactory resolution.
Thank you for your understanding and support!
Best Regards
Flormiss Service Team
Masquerading as a UK company
Masquerading as a UK company - they are in China and make returns expensive and difficult(only to China not to the return address on the packaging). Their UK sizes are way off. Don't use this company unless you want a load of hassle. They will just keep sending you the same statement if you complain and ask for very personal photos to be taken of the wearer. I was attempting to recover funds through Paypal and they just keep sending the same automated response, other emails are written in appalling English. Just giving up on it as the worst internet purchase ever after many years of buying online I will never buy clothing or anything else from a Chinese company - always identify the seller and location and use trustpilot if you do!
3 March 2025
Unprompted review
Reply from Flormiss
Hi，
We sincerely apologize for the frustration and inconvenience you've experienced. We understand your concerns regarding our operations and return policies.
We are committed to enhancing our return process to provide a better customer experience.
Please contact us at your earliest convenience, and we will ensure a satisfactory resolution to your concern.
Best Regards
Flormiss Service
Not a terrible or great option for dresses.
I ordered my prom dress from Flormiss. My dress came in on time which is great. However the sizing wasn’t very accurate, also my dress looks like the picture but came with a rip in the seam on the front of the dress. I have seen multiple nightmare reviews about the return policy so I figured getting it fixed and altered would be easier but is also now an extra $75 for this dress.
28 February 2025
Unprompted review
Reply from Flormiss
Hi Ami,
Thank you for sharing your experience with us. We sincerely apologize for the issues you’ve encountered with your prom dress.
Regarding the issues with the dress quality and sizing, we will definitely improve the quality of our dresses and enhance the accuracy of our sizing in the future.
If there’s anything else we can do to assist you, please don’t hesitate to reach out. We hope your prom is everything you’ve dreamed of, and we’re here to ensure you feel confident and beautiful in your dress.
Best Regards
Flormiss Service Team
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