Purchased a prom dress, on trying on the dress we immediately found FAULTS, contacted Flormiss. They asked for pictures of parcel before opening which we had, proof of FAULTS also provided. Even tho... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
BE WARY OF REFUND POLICY Although their site says they allow refunds here’s the details: they only refund 85% of cost AND you have to pay for return shipping to China which is very expensive (around... See more
Company replied
Absolutely DO NOT BUY from here. They advertise they are from the UK but are based in China. So hard to return the item. I paid £27 shipping for the dress to arrive scrunched up in a fedex plastic d... See more
Company replied
Terrible please do not support this company. I purchased a dress and upon arrival it looked nothing like yhe photo. I contacted the seller right away and they are refusing to refund me. They a ceot... See more
Company replied
Company details
Written by the company
TrailForge Gear is an online retailer specializing in high-performance outdoor equipment designed for modern explorers. Founded in 2019, TrailForge Gear focuses on providing durable, lightweight gear for hiking, camping, backpacking, and weekend outdoor adventures. Our product lineup includes technical backpacks, portable camping tools, weather-resistant apparel, and compact travel accessories. Every item is carefully selected or designed with functionality, reliability, and comfort in mind. TrailForge Gear was created by a small group of outdoor enthusiasts who believe the right gear can make every adventure safer and more enjoyable. Whether you're heading out for a day hike, planning a multi-day backpacking trip, or simply exploring local trails, we aim to provide equipment that performs when it matters most.
Contact info
United States
- service@trailforgegear.com
- flormiss.com
1.7
Bad
91 reviews
Replied to 73% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
I randomly found this site and was…
I randomly found this site and was doubtful about getting a graduation dress. The dresses looked nice in pictures, but I needed more info. Customer service helped with my concerns, and I ended up ordering a pink floor-length skirt.
18 June 2024
Reply from Flormiss
Hi，
We are absolutely delighted to hear that you had such a wonderful experience with our dress! Your comfort is of utmost importance to us.
Hope to serve you again very soon.
Have a great day !
Ideal color and style
The dress is very good in every aspect, and the color is what I want, but the logistics is a little slow.
18 June 2024
Reply from Flormiss
Thank you so much for taking time for the feedback, we are glad to learn you like the dress.
We will continue to work hard to improve the quality of our dresses and services.
Horrible
Horrible, ugly. Itchy dress. No return address….and no phone number. They do not care about their customers. They are liars and crooks.
17 June 2024
Unprompted review
Reply from Flormiss
Thank you for taking the time to leave us a review.
We're sorry to hear that you're not satisfied with your experience. Your feedback is valuable to us and we'd like to understand how we can improve.
Please feel free to share any specific concerns or issues you encountered, and we will do our best to resolve these issues promptly.
Once again, we sincerely apologize for the inconvenience and distress caused.
Asking to replace the dress that does not fit me
I paid $159 for a dress size 14, the measurments were not fitting at all.
when asking to replace the item with a larger dress that fit my zise, I was asked to send pictures of me wearing the dress. can you believe it??
I refused to send a picture and asked just to replace the dress and was answered as follow:
"We understand that size charts may vary slightly between different retailers, which is a common occurrence. Therefore, we encourage customers to carefully review the size chart before placing an order.
In summary, given that the size discrepancy may have arisen due to personal reasons, we regret to inform you that according to our return policy, returns are not accepted in such cases. We appreciate your understanding in this matter.
We are happy to apply a 10% refund to you as a discount on the dress or a 15% coupon on your next purchase. You may get a tailor to modify it to match the fit or just resell it."
3 June 2024
Unprompted review
Reply from Flormiss
Hi Liat,
Thank you for taking the time to leave us a review.
We sincerely apologize that our return service has fallen short of your expectations and left you feeling dissatisfied. Please know that we truly value your feedback and are committed to addressing the issue you've raised.
At Flormiss, each and every one of our customers holds a special place, and we're acutely aware that we failed to deliver a satisfying shopping experience this time around. This simply isn't acceptable to us, and we've already taken steps to enhance both the quality and service of our dresses moving forward.
We've devised a new solution with you in mind, which we believe will meet your needs. We truly hope it earns your approval and restores your faith in our brand. Once again, we're deeply sorry for the inconvenience caused, and we look forward to making things right for you.
Thank you for your understanding and patience.
Flormiss Customer Service Representative
Reply from Flormiss
Thank you so much for taking time for the feedback.
We will continue to work hard to improve the quality of our dresses and services.
Reply from Flormiss
Hi Jessica,
Thank you for your positive feedback! Your affirmation is the greatest encouragement to us.
Hope to serve you again very soon.
Terrible customer service
Terrible customer service, awful quality dress, and unhelpful staff.
14 April 2024
Reply from Flormiss
Hi Chel,
We sincerely appreciate you taking the precious time to share your thoughts with us by leaving a review. It is with great regret that we learned of your dissatisfaction with the experience you had. Your feedback is like a precious gem to us, as it provides the essential insights we need to identify areas for growth and enhancement.
We are continuously dedicated to enhancing both the quality of our skirts and the level of our services. In the event that you find our proposed solution less than satisfactory, please do not hesitate to reach out to us. We are committed to working with you until you are completely content.
Your time and understanding are deeply appreciated by us.
Best regards,
Flormiss Customer Service
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