Purchased a prom dress, on trying on the dress we immediately found FAULTS, contacted Flormiss. They asked for pictures of parcel before opening which we had, proof of FAULTS also provided. Even tho... See more
Company replied
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Review summary
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Reviews shaping this summary
BE WARY OF REFUND POLICY Although their site says they allow refunds here’s the details: they only refund 85% of cost AND you have to pay for return shipping to China which is very expensive (around... See more
Company replied
Absolutely DO NOT BUY from here. They advertise they are from the UK but are based in China. So hard to return the item. I paid £27 shipping for the dress to arrive scrunched up in a fedex plastic d... See more
Company replied
Terrible please do not support this company. I purchased a dress and upon arrival it looked nothing like yhe photo. I contacted the seller right away and they are refusing to refund me. They a ceot... See more
Company replied
Company details
Written by the company
TrailForge Gear is an online retailer specializing in high-performance outdoor equipment designed for modern explorers. Founded in 2019, TrailForge Gear focuses on providing durable, lightweight gear for hiking, camping, backpacking, and weekend outdoor adventures. Our product lineup includes technical backpacks, portable camping tools, weather-resistant apparel, and compact travel accessories. Every item is carefully selected or designed with functionality, reliability, and comfort in mind. TrailForge Gear was created by a small group of outdoor enthusiasts who believe the right gear can make every adventure safer and more enjoyable. Whether you're heading out for a day hike, planning a multi-day backpacking trip, or simply exploring local trails, we aim to provide equipment that performs when it matters most.
Contact info
United States
- service@trailforgegear.com
- flormiss.com
1.7
Bad
91 reviews
Replied to 73% of negative reviews
Typically replies within 24 hours
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Buyers Beware
Buyers Beware! Scammers who post fictitious pictures. Garbage quality of fabric. Spend your morning net elsewhere.
11 December 2024
Unprompted review
Reply from Flormiss
Dear Lenette,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience, and we take your concerns very seriously. At flormiss, we strive to provide high-quality products and accurate representations of our items, so it’s disappointing to learn that we fell short of your expectations.
We take your feedback very seriously. Please contact us soon, and we will make every effort to address your concerns to your satisfaction.
Thank you for bringing this to our attention, and we hope to have the opportunity to restore your trust in us.
Best Regards
Flormiss Service Team
Be VERY careful with the site as they…
Be VERY careful with the site as they charge in US dollars. That cheap dress turns out that it needs a whole heap of work when it arrives. They don’t show the back of the dress so you have no idea what you’re getting. Hindsight- I just wouldn’t bother with it again. Look elsewhere. I did write to them and got a pathetic email back. So the reply down the bottom is just complete rubbish.
18 January 2025
Unprompted review
Reply from Flormiss
Hi Melanie,
Thank you for sharing your feedback, and I sincerely apologize for the disappointment you’ve experienced with your purchase. We truly value your input as it helps us improve our services and products.
We will gradually update the back view images of this dress on the product page. Additionally, we are committed to continuously improving the quality of our dresses to ensure a better shopping experience for you.
Once again, we apologize for the inconvenience and appreciate your honesty. If there’s anything else we can do, please don’t hesitate to reach out.
Best Regards
Flormiss Service Team
DO NOT BUY FROM THIS COMPANY!
DO NOT BUY FROM THIS COMPANY!
They will not answer your emails. The dress is nothing like the photos. I have sent them an email every day for a week now and they won't respond.
I am going to seek legal advice as I won't let them away with it. I have never dealt with such an unprofessional company.
Don't believe their reply! The have only offered a small percentage back!!! And they have not replied to my last 4 emails!!!! I am seeking legal advice. Don't fall for their lies
1 February 2025
Unprompted review
Reply from Flormiss
Dear Sandra,
Thank you for taking the time to leave us a review.
We're sorry to hear that you're not satisfied with your experience. Your feedback is valuable to us and we'd like to understand how we can improve. We strive to provide prompt and helpful customer service, and we regret that we did not meet your expectations in this instance.
Please rest assured that we take all concerns seriously. We have already provided you with a new solution, and if it does not fully meet your expectations, we are more than willing to continue working with you to find a resolution.
Our goal is to ensure your satisfaction, and we appreciate the opportunity to make things right.
Best Regards
Flormiss Service Team
Ordered dress arrived not the dress in…
Ordered dress arrived not the dress in the picture I have emailed 3 times no reply requested a full refund and return label I have now went to a dressmaker to make the dress in the picture
Please Flormiss answer my email refund my money as I need now pay the dressmaker if you don’t I will take this matter further UK customer
28 January 2025
Unprompted review
Reply from Flormiss
Hi deirdre,
We sincerely apologize for any inconvenience this experience has caused you. We deeply regret the delay in responding to your email. Upon thorough reflection, we have implemented specific improvement measures and will make every effort to enhance our efficiency in the future.
At present, our team has provided you with a solution. Please check your email, and feel free to reach out to us if you have any questions or require further discussion.
We truly appreciate your patience and support. Rest assured that we will handle this matter fairly and responsibly, striving to provide you with a satisfactory resolution.
Once again, we apologize for any inconvenience caused and look forward to continuing to serve you with the best possible experience.
Best Regards
Flormiss Service Team
Scam
Horrible service. Complete scam. Dress does not look like what they showed online. It looked completely different. I request a refund multiple times and my request was denied all times. Even the quality of the dress I received was horrible as though it was purchased from shein. The zipper is almost broken and for the price I paid the quality should be much better. This business is a scam. Dint waste your money here
16 January 2025
Unprompted review
Reply from Flormiss
Dear,
We’re truly sorry to hear that your experience did not meet your expectations. We strive to provide quality products and excellent service, and it’s disappointing to hear that you were unsatisfied with your purchase.
Regarding your concerns about the dress, we understand how frustrating it can be when an item does not meet expectations. Our team carefully inspects all products before shipment, but if there was an issue with the quality or design, we would love the opportunity to make it right.
We apologize if your refund request was denied. Our return policy is in place to ensure fairness for all customers, but we’d be happy to review your case once more. Please reach out to our customer service team with your order details, and we’ll do our best to assist you further.
Thank you for your feedback—we truly value it as it helps us improve.
Best regards,
Flormiss Customer Service Representative
They fixed their error.
I wrote a previous review about two weeks ago about Flormiss not wanting to give me a refund on an order I no longer wanted since one of the items was out of stock however, they have fixed the issue and refunded my money. It was still a little bit of a hassle to get my money back but they DID keep their word and refunded me. I appreciate and respect that they did. Thank you for sticking to your word Flormiss.
27 December 2024
Unprompted review
Reply from Flormiss
Dear Tamara,
We are incredibly grateful for your updated review and your understanding. We sincerely apologize for the initial hassle you experienced with the refund process. We are constantly working on improving our customer service and internal procedures to ensure that such situations are handled more smoothly in the future.
Your recognition of our efforts to keep our word means a great deal to us. We value your business and your trust, and we are glad that we were able to resolve the issue to your satisfaction.
Thank you again for your patience and for giving us the opportunity to make things right.
Best regards,
Scammed out 100+
Dress totally not what it looks like online also it’s coming from. China!!! Dress was horrible, looks like a thrift store old ladydress. My event is next Tuesday now on a hunt for another dress
24 December 2024
Unprompted review
Reply from Flormiss
Hi，
Thank you for taking the time to leave us a review.
Regrettably, we are unable to identify your order information. If customers have any issues with their orders or services, please contact our customer service team in a timely manner (within 14 days after delivery).
Please use the appropriate channels on our website to resolve your problems. We appreciate your understanding of this matter.
Terrible company
I wouldn’t even give them one star. Don’t order from the company if you don’t want to give them your money for a terrible dress. They DO NOT accept returns and I’m pretty sure they are in China. Terrible company. Wrong color, wrong fit, wrong company. Save your money!
22 November 2024
Unprompted review
Reply from Flormiss
Hi，
We are truly sorry to hear that you've had such an awful experience with us and that you're so dissatisfied with our dress. We understand your frustration, especially regarding the issues with the color and fit.
We do have a return policy in place which is designed to ensure fairness and clarity for both our customers and our business. However, we acknowledge that if the details were not communicated clearly enough or if there were misunderstandings, that's on us. We'll review our return policy communication to make sure it's as straightforward as possible in the future.
Thank you for sharing your thoughts with us, even though they're negative. It's through such feedback that we can grow and better serve our customers.
Flormiss Customer Service Representative
Don’t risk buying from them
Horrible experience - don’t risk it.
Th dress I received was nothing like the picture I ordered from, and the boning is so poor quality it hurts to wear, they still refuse to let me return it.
30 October 2024
Unprompted review
Reply from Flormiss
Dear,
We truly appreciate your sharing the feedback with us.
We are deeply sorry to hear about the dreadful experience you've had with our product. At flormiss, your satisfaction is our top priorit and we are sorry that we did not provide satisfactory service.
We are committed to learning from this incident and making the necessary improvements to prevent such problems from recurring. Thank you for bringing this to our attention, and we hope you'll give us another chance to prove that we can provide you with a much better shopping experience.
Thanks for your understanding.
Flormiss Service Team
DO NOT PURCHASE!!
DO NOT PURCHASE!!! Please listen save your money for something else don’t read you tube they are paid advertisements… I purchase a dress I ignored the bad reviews and now I’m stuck they sent me a terrible dress not the one in the picture it smelled and had brown hue they didn’t want to refund .. I filled with my CC company and Formiss lied and said nothing is wrong with it. PLEASE listen to the reviews this place is a fraud don’t give them your money.
7 October 2024
Unprompted review
Reply from Flormiss
Hi Leticia，
We are extremely dismayed and mortified to read your account of this deeply regrettable experience.
First and foremost, we offer our sincerest apologies for the multitude of issues you've faced.
Regarding the special smell, the smell might be caused by the materials or disinfectant used during the manufacturing process.This can be left to dry in a well-ventilated area or washed with a mild detergent.
We have refunded your money, please check your account.
At the same time, we extend our most profound apologies for this less-than-satisfactory shopping experience you've endured. Rest assured, we are unwavering in our commitment to continuously enhance both the quality of our products and the caliber of our service. We've already initiated comprehensive measures to identify and rectify the root causes of the issues you encountered, aiming to preclude such situations from recurring in the future.
Best Regards
Flormiss Service Team
Disappointed
This is most horrible experience of my life buying and returning anything. The dress or the shoes looked nothing like the pictures. Not only didn’t they look like the very cheap looking! They put you through so much that you give up returning the product. Please do not order from them!
22 October 2024
Unprompted review
Reply from Flormiss
Dear Sharon,
Thank you for taking the time to leave us a review.
We are utterly dismayed and sincerely apologetic upon learning about the dreadful experience you've endured with our products and services.
At flormiss, your satisfaction has always been the cornerstone of our business operations, and it is painfully evident that we have failed you miserably on this occasion.
We are committed to continuously enhancing the quality of our products and elevating our service standards, aiming to offer our customers a truly satisfying and enjoyable shopping experience.
Thanks for your understanding.
Best Regards
Flormiss Service Team
I was blown away by the quality fo my…
I was blown away by the quality fo my dress! I ordered dresses from four different companies for my wedding but when this one came, I sent all the others back, unopened. Not only was it beautiful but it was high quality! And, I was so lucky, it fit like a glove. I didn't need alterations. Everyone gushed over my dress at my wedding and I'm thinking about having it shortened to wear to other events. Thank you for making my nerve wrecking task a non problem. I love it!
21 September 2024
Unprompted review
Reply from Flormiss
Hi Staci,
Thank you so much for taking time for the feedback, we are glad to learn you like the dress.
Your affirmation is the greatest encouragement to us.
Hope to serve you again very soon.
Wish you happiness every day !
Ordered a lilac jersey dress
Ordered a lilac jersey dress. It looked like the picture the colour perfect however the fabric is horrible, not jersey and it reminds me of something I would have knocked up in needlework at school. Getting a refund is proving to be a battle. How can they be called FlorMissUK, have a return label on the package as Brierley Hill, West Mids, yet I’m being asked to return to an address in China. Companies like this shouldn’t be able to trade in this country and not adhere to the way we do business in the UK. So far a very stressful purchase. I was asked to wear tight underwear and take photos of myself with a tape measure showing my size. Appalling, please don’t purchase from this website. I didn’t ever think I would get scammed but it appears I have.
20 September 2024
Unprompted review
Reply from Flormiss
Dear Gill,
Thank you for taking the time to leave us a review.
First of all, on behalf of flormiss, we are deeply sorry for the inconvenience caused by the return process.
Secondly, we will improve the return process in the future and also improve the quality of our products to enhance the customer experience.
If you are not satisfied with the solution we give you, you can contact us and we will definitely give you a satisfactory solution.
We truly appreciate your feedback as it plays a pivotal role in enabling us to continuously progress and refine our services and offerings.
Thanks for your time.
Best Regards
Flormiss Service Team
Bad material not like pic no return and their policies not true
Bad material
1 August 2024
Unprompted review
Reply from Flormiss
Dear linda,
Thank you for taking the time to leave us a review.
At flormiss, your satisfaction has always been the cornerstone of our business operations, and it is painfully evident that we have failed you miserably on this occasion.
As per the return policy, we accept returns within 14 days of receiving your gown.
We are sorry that the material quality of the dress does not meet your requirements. We will make adjustments in the future. We have provided you with a new solution. Please contact us and we will definitely satisfy you.
Thanks for your time.
Best Regards
Flormiss Service Team
I ordered a custom dress
I ordered a custom dress. It came to me 2 inches too short in length. I contacted the company and they said it was their policy that all custom dresses are not refundable. They offered to give back 10% refund, but I didn’t take the offer. I believed they should have refund the full amount, since it’s their fault they measured 2 inches short. Quality of material is not good considering the price.
12 August 2024
Unprompted review
Reply from Flormiss
Dear annie,
Thank you for taking the time to leave us a review.
First and foremost, on behalf of Formiss, I would like to sincerely apologize for the unsatisfactory shopping experience you encountered. At Formiss, ensuring that our customers enjoy a relaxed and pleasant shopping journey is our highest priority, and we deeply regret that we did not meet your expectations this time.
We will carefully review the information you have provided and take immediate steps to enhance both our product quality and service standards moving forward.
We truly appreciate your continued support for formiss. Your patronage means the world to us, and we wholeheartedly look forward to the opportunity to serve you again, this time with an experience that exceeds all your expectations.
Thank you once again for bringing this matter to our attention.
Best regards,
Flormiss Service Team
What an amazing company!
What an amazing company, I ordered three dresses a blush gown in a size 6, I ordered a red lace gown in a size 10 and a black spaghetti strap mermaid dress in a size 10. I needed them in two weeks for a Chicago wedding they came right on time! They communicated quickly through email and asked for detailed measurements. I look forward to ordering from them in the future!
27 August 2024
Unprompted review
Reply from Flormiss
Hi Jennifter,
We are incredibly grateful for your glowing review!
It was our pleasure to ensure that your three dresses arrived in time for the Chicago wedding.
Your satisfaction is what drives us, and we can't wait to assist you with your future orders. Thank you for choosing us and for sharing your wonderful experience!
Wish you happiness every day !
Awful fabric bad fitting
Awful fabric - so rigid! The size was too small even though I used their sizing guide. Almost impossible to send back for a refund . Cost me £32.65 to send back to them
6 September 2024
Unprompted review
Reply from Flormiss
Dear Teresa,
Thank you for taking the time to share your valuable feedback with us.
We are very sorry that you had an unsatisfactory shopping experience.
As all of our dresses are hand-sewn and customized, the finished gown may vary by approximately one inch in either direction of the specified measurements. To ensure that your dress will fit you perfectly, our tailors have reserved additional fabric in the seams to allow minor modifications. Our dresses sizes are generally larger.
Regarding the returned shipping costs, our website has stated that shipping costs are non-refundable.
https://www.flormiss.com/return-policy.html
We are utterly dismayed and sincerely apologetic upon learning about the dreadful experience you've endured with our products and services.
Thanks for your time
Best Regards
Flormiss Service Team
I ordered a mother of the Bride dress
I ordered a mother of the Bride dress. When I finally received the dress, everything was wrong with the dress. The color was not what I wanted. I ordered a Dusty Rose. This dress came orange. Bunched up material when you wear it. Material was different. It was very long. It wasn’t made well. I complained about all these issues. They claim the dress has nothing wrong with it. Come and see it. They haven’t granted a return and get the refund back. I just don’t understand them. I wouldn’t recommend Flormiss to anybody. They are only for the money.
9 August 2024
Unprompted review
Reply from Flormiss
Dear Edith ,
We truly appreciate your sharing the feedback with us.
At flormiss, your satisfaction has always been the cornerstone of our business operations. We are deeply sorry for this unsatisfactory shopping experience.
Due to lighting, display and other factors, the color of the picture and the actual color of the product may have slight differences, which is one reason.
We understand your dissatisfaction and your reluctance to recommend us to others. We are committed to learning from this experience and making significant improvements to our quality control, customer service, and order processing to ensure that such problems never happen again. We hope that you can find it in your heart to give us another chance in the future to show you that we truly value your business and your satisfaction.
Thanks for your time
Best Regards
Flormiss Service Team
Not what I ordered but they won’t refund
I ordered a dress for almost $300.
They sent me a dress that was different to the photo I ordered from and told me that they can’t refund and I should read the policy.
I didn’t change my mind
It wasn’t wrong size
It wasn’t faulty
It was a different design dress to what I ordered and yet they won’t refund or give me a dress as to what I ordered …
They just keep saying the refund policy is that they don’t refund on what I order…
But my argument is
They didn’t supply me with the dress I ordered so I should be refunded.
It wasn’t a bloody $300 donation I made to them but that’s what they have done .
Kept my money and sent me whatever was in there warehouse .
I wish Australia would block these websites from our internet so they can’t sell to Australians , or anyone
They are gutter scum
29 July 2024
Unprompted review
Reply from Flormiss
Hi Moore,
We would like to express our sincere gratitude for you taking the time out of your busy schedule to share your thoughts with us through your review. It truly means a lot to us as we constantly strive to improve.
We are deeply dismayed to learn that our team has unfortunately led to an experience that did not meet your expectations during your shopping journey. At Flormiss, every single one of our customers holds an exceptional place in our hearts and is the cornerstone of our business. We have taken your feedback to heart and are now fully dedicated to making significant strides in bolstering the quality of our products and elevating our service standards to new heights. Our overarching aim is to guarantee that each and every customer revels in a completely fulfilling and satisfying encounter whenever they engage with our brand.
Once again, we extend our heartfelt thanks for your patience and understanding throughout this process. Your continued support is what drives us to be better, and we look forward to serving you again in the future and exceeding your expectations.
Best regards,
Flormiss Customer Service
Very beautiful
The clothes are great quality and the fit is perfect. The skirt fabric is soft, it's a great value. Express shipping is not particularly fast, but I understand. Order early so you're not rushed.
5 June 2024
Reply from Flormiss
Hi Annie,
Thank you for your positive feedback!
We will continue to work hard to improve the quality of our dresses and services.
Wish you happiness every day !
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