Amazing customer service and beautiful product. I have asked for a older puzzle which we bought 4 years ago and lost a piece from it. Lynda went over and beyond to try to find one for us. Unfortu... See more
Company replied
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See what reviewers are saying
Have used this company a couple of times now. We love the paint pads (among other things) and the customer service is first class. The most recent order was missing some items and they dispatched t... See more
Company replied
Great products that are firmly establishing themselves in Salty Dog Emporium. A friendly team that are supportive of a small independent traditional toy shop such as mine. It is also good to see how F... See more
Company replied
After complaining about a product we received that didn’t work properly, the customer care we received was just wonderful! Not only did we get a new product that works perfectly we also received a fre... See more
Company replied
Company details
Written by the company
Floss & Rock is an international children’s gift and toy brand. Playing on traditional designs and play values avoiding 'tech' and 'plastics' all products are exclusively designed by their own in-house team and exported around the world to over 40 countries. Floss & Rock are a UK brand based in the seaside town of Blackpool, famous for its candy 'Floss' and sticks of 'Rock'. In 2023, Floss & Rock received a King's Award for Enterprise for International Trade 🇬🇧
Contact info
3 Cropper Close, FY4 5PU, Blackpool, United Kingdom
- +44 1253 831500
- hello@flossandrock.co.uk
- flossandrock.co.uk
4.8
Excellent
84 reviews
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Fast delivery, items as-described.
Fast delivery of items as-described.
Helpful customer services.
2 January 2024
Reply from Floss & Rock
Really glad to hear it, thank you! 🌟
Easy to order
Easy to order, nice selection of quality products. I found something a bit out of the ordinary for my grandson.
Quick to arrive.
2 January 2024
Reply from Floss & Rock
This is so great to hear! Thank you for taking the time to leave such a lovely review 😊
Fast delivery very good quality umbrella
3 January 2024
Reply from Floss & Rock
Lovely, thank you for taking the time to leave a positive review! ✨
Reply from Floss & Rock
Thanks so much for the wonderful feedback, you've made our day! 🌟
High quality products with great…
High quality products with great customer service. Happy customer - will shop again
27 November 2023
Unprompted review
Reply from Floss & Rock
Thank you so much for the lovely feedback, we're so glad to hear it 🌟
Reply from Floss & Rock
This is brilliant to hear! Thank you so much for sharing 😊
Absolutely amazing company 1st class…
Absolutely amazing company 1st class response will definitely buy again
4 December 2023
Unprompted review
Reply from Floss & Rock
Thank you so much for your lovely feedback! 🌟
Excellent customer service
After complaining about a product we received that didn’t work properly, the customer care we received was just wonderful! Not only did we get a new product that works perfectly we also received a free transfer fun book, which my daughter has loved doing. Thank you for your care and attention
21 November 2023
Unprompted review
Reply from Floss & Rock
Really glad to hear this, thank you for updating your review :)
Gorgeous jigsaw, excellent delivery.
Gorgeous jigsaw for my puzzle crazy 4yr old, she loved it & we bought another for a gift, lovely little carry case, would recommend.
31 October 2023
Reply from Floss & Rock
This has made our day! So glad your 'puzzle crazy' little one loves it 💖🧩
Reply from Floss & Rock
Wonderful news! Thank you for your lovely feedback 🌈💛
Excellent product my niece will love it
31 October 2023
Reply from Floss & Rock
We hope she does! ❤️ Thank you for taking the time to leave a review 😊
Products great
Products great. Nice to find a tin tea set rather than a plastic one.
Delivery was a little slow but I think that is due to Royal Mail.
6 November 2023
Reply from Floss & Rock
Thanks for your feedback, lovely to hear that you're a fan of the tin tea sets! 😊
Really good quality items and fast…
Really good quality items and fast delivery. Would recommend!
2 November 2023
Reply from Floss & Rock
🌟 Fantastic news! Thank you so much for your review 😊
Reply from Floss & Rock
So glad to hear it, thank you for the fabulous feedback! 🌟
Website was user friendly
Website was user friendly and items ordered were nicely made, colourful and arrived very quickly. Loved the way they were wrapped with a bow but would have given five stars if I could have examined my purchases without spoiling the look when removing ribbon. Would recommend
2 November 2023
Reply from Floss & Rock
Thank you so much for the feedback, we’re so pleased you’re happy with the service! We don’t currently offer a gift wrapping service so we wondered if you may have our order confused with another? If you’d like to discuss this further please get in touch via hello@flossandrock.co.uk and we’ll be happy to help 😊
Didn’t receive the product…
Didn’t receive the product and emailed the business a few times for them to help with royal mail tracking. No response.
1 November 2023
Reply from Floss & Rock
Thanks for bringing this to our attention and we're really sorry if this has been missed. I've passed your details onto our sales team who'll be in touch with you directly to get this sorted.
Quick delivery lovely products
1 November 2023
Reply from Floss & Rock
Hooray! So glad to hear it, thank you 🌟
Package arrived promptly and no issues
Package arrived promptly and no issues. Great service
1 November 2023
Reply from Floss & Rock
We're so glad to hear you're happy with the service - thank you for taking the time to let us know! 😊
Great item and very fast services would…
Great item and very fast services would recommend
1 November 2023
Reply from Floss & Rock
This is fabulous news! Thank you so much for taking the time to share your feedback 🌈!
Lovely jewellery box for my…
Lovely jewellery box for my granddaughter for Christmas.
Came well wrapped and on time
27 October 2023
Reply from Floss & Rock
Just wanted to say a big, big thank you for taking the time to leave such a lovely review - we hope your granddaughter enjoys her new jewellery box when the time comes! 🎄🎁
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