Amazing customer service and beautiful product. I have asked for a older puzzle which we bought 4 years ago and lost a piece from it. Lynda went over and beyond to try to find one for us. Unfortu... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Have used this company a couple of times now. We love the paint pads (among other things) and the customer service is first class. The most recent order was missing some items and they dispatched t... See more
Company replied
Great products that are firmly establishing themselves in Salty Dog Emporium. A friendly team that are supportive of a small independent traditional toy shop such as mine. It is also good to see how F... See more
Company replied
After complaining about a product we received that didn’t work properly, the customer care we received was just wonderful! Not only did we get a new product that works perfectly we also received a fre... See more
Company replied
Company details
Written by the company
Floss & Rock is an international children’s gift and toy brand. Playing on traditional designs and play values avoiding 'tech' and 'plastics' all products are exclusively designed by their own in-house team and exported around the world to over 40 countries. Floss & Rock are a UK brand based in the seaside town of Blackpool, famous for its candy 'Floss' and sticks of 'Rock'. In 2023, Floss & Rock received a King's Award for Enterprise for International Trade 🇬🇧
Contact info
3 Cropper Close, FY4 5PU, Blackpool, United Kingdom
- +44 1253 831500
- hello@flossandrock.co.uk
- flossandrock.co.uk
4.8
Excellent
84 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The products are well made for the…
The products are well made for the price category. The service is fast and efficient. I get immediate feedback from customer service when I ask a question. The order is dispatched quickly.
7 November 2023
Reply from Floss & Rock
Thank you for the fantastic feedback, we're really glad to hear you've been happy with the service! 😊✨
I'm not kidding when I say wow
I'm not kidding when I say wow. They've got great products, for sure. My kids love everything they've got from Floss & Rock. But the real big thing here, besides great products, is amazing customer service. And I do mean amazing. I don't think I've ever had such a pleasant experience dealing with customer service as I have with Floss & Rock, and Lynda in particular. THANKS Floss and Rock!!!!
23 October 2023
Unprompted review
Reply from Floss & Rock
🤩 Thank you so much for this brilliant review, it's made our day!
Fast delivery and high quality…
Fast delivery and high quality products, all as described and pictured. Great company
24 October 2023
Reply from Floss & Rock
Thanks so much for the fantastic review! It's great to hear you've been happy with your products 😊🌈
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.