Flower Shops Network Reviews 1,191

There isn't an option to put 0 stars for this company. My 88 year old grandfather tried to order 4 x bouquets of flowers for his daughters. They did exactly the same as the other customers who have written reviews. They emailed straight after charging him over £200 to say they could not deliver the flowers and he would get a refund in 3-5 days. They then emailed to say one bouquet had been delivered....it hadn't. This was on the 3rd of April. How is this website still active? It says the company is US based and Interflora are referring customers to this site. I am staggered that this is happening and seems to have been for quite some time. I have emailed them, but also tried calling them first. Unsurprisingly, they do not answer, despite a recording telling you that you are 1st in the queue.

I placed and paid for order on 12/3, got an email later that day to say it couldn't be fulfilled by local florists. They cancelled order and now 13/4 have still not refunded my money although said 5-10 working days. Have emailed and waited for 25mins as minimum on phone several times and not been able to speak to anyone. Would not recommend and won't use again. Wish I'd read the reviews beforehand. 60% giving 1* review says it all!!

Placed and paid for an order, got an email to say unable to fulfil my order. Its now 3 weeks later and 3 chaser emails and still no refund. Wish id seen the reviews before ordering. Only got 1 star because I cant give any lower - never again!

This company handled my order very professionally, keeping me updated on the status. The lady who delivered the flowers went out of her way to find the correct house when I had given an incorrect house number. I would definitely use this company again.

Did not fulfil my order. Informed me 1pm on the date of delivery. Claimed they tried to complete order "outside of thier network" but couldn't. I was able to source instantly with another company.

I am still waiting for my refund.

Please don't engage with this company - they take your order and money and then instantly message to say they can't meet your requirements and offer a refund. I'm still waiting to receive my money.

Do not use this company. They could not fullfill my order. Have not responded to emails and their helpline is pointless as goes to voicemail after waiting in a queue (prob imaginary) for 30 mins. Useless. i await a refund but don't hold out much hope in getting any money back.

shocking! didn't fulfill order and still not refunded! on hold for 30 minutes then cut off!

Ordered flowers for a funeral 3 days prior and after the funeral they sent me a email that my order was cancelled due to the we’re trying to find a florist excuse me it was Cambridge, not in the desert! Pathetic excuse I’m totally shocked why didn’t they telephone me and I could have asked someone from Waitrose to take some flowers.

A genuine horror story, and it got so bad that this company should be reported to trading standards.

Ordered flowers 18/03/26. For delivery 20/03/26. Payment made, obligation set. On the 20th I get an email saying no florist available. No offer of a refund, no offer to deliver later. No solution offered whatsoever.

I chase and ask for them to deliver another date the next week. They agreed.

I follow up. Hear nothing. Finally, today (09/04) I hear that the delivery has not been made. They finally agree to refund the money.

Not only shocking service (they didn’t actually do anything) but, if I hadn’t chased and chased, I probably would never have seen my money again.

Not sure it gets worse than this.

They took the order and payment and then cancelled the order. They have not returned the payment. Their customer service line does not pick up and their email responses are evasive. I am not sure this company is genuine.
UPDATE: The money has now been refunded. So a genuine company, but I won’t be trying to use them again.

I ordered flowers yesterday for my friends birthday today. I received an email at 13:10 to tell me they couldnt fulfill the order.
Not only does leave me with no time to replace the gift on her birthday, but they informed me it would take 5 to 10 working days to receive my refund!
Abysmal service I won't be using again

Placed the order for the flowers to be delivered thd following day. They said they couldn't do it the following day. And they would attempt to deliver the following day. They then cancelled the order. They said to expect the refund within 5 working days. After 2 emails & me contacting my bank to dispute the transaction. The refund was done 14 days later.

I placed a same day order around 6AM, their site says you can make a same day order up until 2PM. I received an order confirmation. I waited the whole day and heard nothing. Around 4:30PM I decided to call to find out what was happening. I was kept on hold for 30min until they closed so I never got to speak to anyone. I emailed to find out why my order hadn't been actioned and I received a reply the next day saying that my order couldn't be fulfilled and that they had emailed me. This is false, I checked my spam etc, no such email exists. So not only did they not fulfill my order, they didn't communicate and then gaslight me about it. This is very unprofessional and means I can't rely on them in the future as they don't have the professionalism to communicate. Zero integrity.

Very poor 'service'! Do not use!
Ordered same day delivery flowers for my daughter. Company accepted my order, then a couple hours later cancelled order, stating they would refund in 3 to 5 days! Still waitingfor the money, have now raised a dispute with my bank

Ordered flowers for next day delivery. The order was cancelled on the day of delivery, as it could not be fulfilled by the company. Six weeks on and i still do not have the refund.
E-mails not being responded to and I cannot get through on the telephone.

Do not use this site. They are scammers they let you place your order and then cancel it on the same day and dont deliver!

I ordered flowers to be delivered next day and this didn’t happen. I’ve been asking for my £55 refund for several weeks now and keep getting fobbed off with ‘it’s with our finance team’ DO NOT USE THIS COMPANY!!!

Flowers were not delivered and I paid for same day delivery.

Ordered flowers on 10th March for delivery 3rd April, received a message on 2ed April to say my order would not be delivered. This is very poor ordered via interflora on 2ed April and received on 3rd. There Email was addressed to another person. My Email to them was not replied to, and no refund has been issued so far, I live in hope, but if not received I will report it to my credit card company.