Fly Business Reviews 

957
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 565 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated travel agents for being exceptionally patient, helpful, and responsive when arranging complex international itineraries and managing unexpected ticket changes. Consumers also deeply appreciate securing great deals, noting that professionals help them find significantly lower prices and save substantial amounts of money on premium flights. However, some people mentioned unexpected extra charges, hidden costs, and unclear pricing details within the booking system. A few reviewers were also dissatisfied with receiving inferior seating arrangements compared to what was paid for, or experiencing poor support during travel disruptions.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting exceptional dedication and helpfulness.... See more

Service

Customers consistently note positive experiences with service, frequently praising professional advisors who... See more

Customer service

People report positive experiences with customer service, noting that representatives maintain constant... See more

Price

Reviewers mention positive feedback about price, noting that they saved thousands of dollars on flights... See more

Booking process

Customers had positive experiences with booking process, frequently praising helpful agents who made securing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed a business class seat at a reasonable price, and Victor at Fly Business provided me with several options -- one of which was perfect! His quick responses to my questions by phone and email we... See more

Company replied

Rated 5 out of 5 stars

Your agent MAYA STAN is excellent. She is patient, understanding, knowledgeable and above all dedicated. Provided you supply her with exactly what you want, she will work tirelessly to find alte... See more

Company replied

Rated 5 out of 5 stars

We worked with Samuel Stone, who was an exceptionally helpful and empathetic travel advisor. He was flexible in helping us make multiple unexpected changes to our ticket, took time out of his vacatio... See more

Company replied

Rated 5 out of 5 stars

Lucas Bauer from Fly Business was amazing in his responsiveness, creativity and understanding of our needs. He found significantly lower prices than I was finding anywhere else. He created cost saving... See more

Company replied


Company details

  1. Travel agent

Written by the company

🌟 Experience Luxury Travel with Fly Business! 🌟 Elevate your travel experience with Fly Business, the premier travel agency specializing in top-tier business class tickets. With a sterling reputation as a trusted industry leader, Fly Business is your gateway to unparalleled comfort, convenience, and class in the world of air travel. Imagine embarking on your journeys in the lap of luxury, where every detail is meticulously crafted to cater to your discerning tastes. Fly Business takes pride in curating seamless travel experiences that seamlessly blend opulence and efficiency. Whether you're a seasoned corporate traveler or a leisure enthusiast seeking the epitome of comfort, our expert team is dedicated to tailoring your itinerary to meet and exceed your expectations.


Contact info

4.8

Excellent

TrustScore 5 out of 5

957 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(957)

562 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

DUSTIN STEEL IS VERY GOOD IN HANDLING…

DUSTIN STEEL IS VERY GOOD IN HANDLING OUR TRAVEL NEEDS.

14 October 2026
Fly Business logo

Reply from Fly Business

Thank you, Ram, for your kind feedback! We're glad to hear that Dustin took great care of your travel needs. We truly appreciate your trust and look forward to assisting you again!

Rated 1 out of 5 stars

Trust issue

Theo was the travel agent who helped me booking my ticket. He promised that he would get me a GST invoice for my trip. I did not hear anything for long. I did reach out to Airlines but they mentioned to check with your travel agent only.

27 September 2026
Fly Business logo

Reply from Fly Business

Dear Venkat, we're sorry for the inconvenience and the lack of follow-up. Theo is no longer with our company, but we're doing our best to assist you with your invoice request. We appreciate your patience and understanding!

Rated 5 out of 5 stars

Excellent service

Ella Brown listened to my needs and gave me options and went back to look for more options. She made the flights happen. She was very responsive and a pleasure to work with.

6 October 2026
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Reply from Fly Business

Thank you, Randi, for your wonderful feedback! We're delighted to hear that Ella was attentive, responsive, and dedicated to finding the right flights for you. We truly appreciate your trust and wish you a fantastic trip!

Rated 5 out of 5 stars

Ian was provided great service from the…

Ian was provided great service from the first phone call…He gave us a good choice of airlines and price quotes. Please be aware there are some additional costs if you want greater peace of mind and price flexibility though.

8 October 2026
Fly Business logo

Reply from Fly Business

Thank you, Greg, for your feedback! We're happy to hear that Ian provided excellent service and helped you find suitable flight options. We truly appreciate your trust and wish you a wonderful trip!

Rated 5 out of 5 stars

Great

Great service that also looked into my pocket

8 October 2026
Fly Business logo

Reply from Fly Business

Thank you for your kind feedback! We're glad we could provide excellent service while keeping your budget in mind. We truly appreciate your trust and look forward to assisting you with your future travels!

Rated 5 out of 5 stars

The agent Victor Walsh was excellent

The agent Victor Walsh was excellent. Very knowledgeable and helpful. Would recommend this service wholeheartedly

14 October 2026
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Reply from Fly Business

Thank you, Borys, for your kind words! We're delighted to hear that Victor provided such knowledgeable and helpful service. We truly appreciate your recommendation and look forward to assisting you with your future travels!

Rated 5 out of 5 stars

Dylan Wood connected me to an amazing…

Dylan Wood connected me to an amazing flight - he was persistent and ensured we secured this great flight - very grateful

13 October 2026
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Reply from Fly Business

Thank you, Charles, for your wonderful feedback! We're glad Dylan's dedication and persistence helped you secure a great flight. We truly appreciate your trust in us and wish you a fantastic trip!

Rated 5 out of 5 stars

Great support

Just booked my flight today but so far, Martin has been very supportive and helpful. I would recommend him to others.

12 October 2026
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Reply from Fly Business

Thank you, Mindy, for your kind feedback! We're delighted to hear that Martin has been supportive and helpful throughout your booking process. We truly appreciate your recommendation and wish you a wonderful trip!

Rated 5 out of 5 stars

Emma was great and went above and…

Emma was great and went above and beyond to make sure of everything I asked. She was able to change my original booking and made sure she rebooked another flight that i asked about.

12 October 2026
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Reply from Fly Business

Hi Joel, thank you for sharing this! We’re glad Emma went above and beyond to help with your booking changes and made sure everything was taken care of.

Rated 5 out of 5 stars

no complications

no complications, everything worked out as planned.

10 August 2026
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Reply from Fly Business

Thank you for sharing this! We’re glad everything went smoothly and worked out as planned.

Rated 5 out of 5 stars

Jeff Green

Jeff Green our Agent was patient, capable able availableand considerate, exceeded our expectations
A veritable asset to your company

9 October 2026
Unprompted review
Fly Business logo

Reply from Fly Business

Thank you for sharing this! We’re glad Jeff was patient, available, and considerate throughout the process. It’s great to hear he exceeded your expectations.

Rated 5 out of 5 stars

Jeff Green was the agent

Jeff Green was the agent
He very well informed and extremely helpful He deserves 5 stars and our experience was amazing
Thank you Jeff

9 October 2026
Fly Business logo

Reply from Fly Business

Thank you for sharing this! We’re glad Jeff was so helpful and well informed, and that he made the experience a great one.

Rated 5 out of 5 stars

While the experience with Roman was…

While the experience with Roman was great, I am very concerned with the additional bookings added which blurs the whole booking LAX-Bcn-Lax. Need clarity on that for future bookings

7 October 2026
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Reply from Fly Business

Thank you for sharing your feedback. We’re glad Roman provided a great experience, but we understand your concern about the added booking details and the need for clearer information. We’ll make sure this is reviewed so future bookings are explained more clearly from the start.

Rated 5 out of 5 stars

Bradley goes above and beyond a good travel consultant

Bradley read my needs very carefully, did good research which most agents don't do and came up with an excellent option...

1 October 2026
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Reply from Fly Business

Thank you for sharing this! We’re glad Bradley took the time to understand your needs, do the research, and find an option that worked so well for you.

Rated 5 out of 5 stars

The degree of responsiveness

The degree of responsiveness, communication and followup.

7 October 2026
Fly Business logo

Reply from Fly Business

Thank you for sharing this! We’re glad the communication, follow-up, and responsiveness made the experience a positive one.

Rated 5 out of 5 stars

Our agent was wonderful,Sam Stone he…

Our agent was wonderful,Sam Stone he stayed with us thru all the question s and changes. It made it possible to get what we wanted and at a good price.
Good job.

5 October 2026
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Reply from Fly Business

Hi William, thank you for sharing this! We’re glad Sam stayed with you through the questions and changes, and helped you get what you wanted at a good price.

Rated 5 out of 5 stars

Complex OpenJaw ticket resolved

Fly.Business organized our OpenJaw flight to Europe with a stop over for New Year. It wasn't easy but the consultant was patient and helpful, navigating availability and costs. We discussed options by email and finalized the tickets on the phone. I always much prefer having a dedicated travel agent rather than a automated website or worse a AI agent.

3 October 2026
Fly Business logo

Reply from Fly Business

Hi Marc, thank you for sharing this! We’re glad our consultant helped work through the details of your Europe trip with patience and care. It means a lot to know that the personal support made the process easier.

Rated 5 out of 5 stars

Five stars for Neo Diaz at Fly…

Five stars for Neo Diaz at Fly Business! I was coordinating an international trip for our CEO while juggling work demands and an unexpected family emergency, and Neo’s patience, kindness, and responsiveness made such a difference.

When our travel needs changed midway through the process, he quickly researched new options and helped work through the details. He answered my many questions, explained the seating and connections, and even made himself available from home to help with the booking.

What stood out most was his personal approach. Despite my delayed replies and the chaos on my end, he remained friendly, understanding, and focused on helping. It felt like having someone in my corner who cared about getting everything right.

Thank you, Neo, for making a stressful week easier! I highly recommend him to anyone who appreciates attentive service and a human touch.

3 October 2026
Fly Business logo

Reply from Fly Business

Hi Jana, thank you for sharing this! We’re so glad Neo was able to support you through a busy and stressful week with patience, kindness, and care. It means a lot to hear he made the process feel easier and more personal.

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