Flymedi Reviews 

2,243
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 149 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff and personal coordinators for being extremely responsive, answering all questions, and organizing every travel detail very smoothly. People note that medical professionals and support teams provide deeply attentive, patient, and comforting care throughout the entire medical journey. Though some reviewers noted challenges, a few people experienced difficulties regarding language barriers with hospital staff and a lack of post-treatment follow-up support. A few other people also felt that communication gaps, unexpected clinic arrangements, and unresolved issues created stressful situations during their recovery process.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, with reviewers frequently praising coordinators and... See more

Service

Reviewers highlight positive aspects of service, expressing deep appreciation for the exceptional care,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ayşenur provided excellent support during my stay. She was well-informed and able to answer my questions/find out information for me. She was extremely responsive and kept me updated at every stage. S... See more

Company replied

Rated 5 out of 5 stars

I must say that dealing with Solayman who was very efficient and responsive from fro the moment I made my I still inquiry was the thing that made me decide with confidence and with piece of mind. He... See more

Company replied

Rated 5 out of 5 stars

Everything was so well organised and I was informed about everything , I felt very cared for the entire time and even after I came back home. They did even more preliminary tests to me than they do... See more

Company replied

Rated 5 out of 5 stars

Ms. Matei did a superb job assisting me with obtaining a surgical date for Wansiri Hospital in Bangkok, Thailand. I did not make it easy for her, but with patience and understanding, Ms. Matei saw the... See more

Company replied


Company details

  1. Doctor referral service
  2. also in
  3. Dental clinic
  4. Medical Group
  5. Plastic surgery clinic
  6. Travel agent
  7. Weight-Loss Service

Written by the company

Flymedi is an innovative international healthcare platform that empowers individuals seeking exceptional medical care. Our platform offers a comprehensive range of services, allowing users to discover, compare, and connect with internationally accredited clinics and experienced doctors. Every year, millions of people travel abroad in search of high-quality yet affordable healthcare services, and Flymedi is here to meet that demand. We understand the importance of accessible and top-notch medical services, which is why we are dedicated to simplifying the healthcare journey for you. Through Flymedi, you gain effortless access to a global network of secure, affordable, and high-quality healthcare providers. We go the extra mile to ensure your medical experience is seamless and stress-free. Our all-inclusive medical tour packages encompass everything you need: from treatment options and accommodation arrangements to convenient transfers. With Flymedi, you can make informed decisions by reading genuine patient reviews and comparing clinics and doctors worldwide. Our mission is to empower you to take charge of your healthcare journey and make it an enriching and worry-free experience. Experience healthcare redefined, experience Flymedi.

Find the right doctor abroad!

Written by the company

We take care of everything!
We take care of everything so you don't have to worry. We prepare quotes, liaise with the clinics, provide a personal driver for ground transfers between the hotel, clinic, and airport, book your accommodation, and schedule your operation.
Patient-Centered Approach
Every decision we make is based on what is right for the patient. Once you reach out to us, you're no longer a patient, but you are family. And we take care of our own.
Full Transparency
Our team is well-trained to have a culture of openness. From the moment you engage in our services, we keep you informed every step of the way.
Affordable Rates
We have built a good rapport with our partner clinics and hotels across the globe. We can get you access to special deals and discounts that are not available to the public.
24/7 Support
Our team of healthcare consultants is always available anytime you need assistance. We will help you as we have helped thousands before.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(2,243)

183 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent medical and personal care

Everything was taken care of from the second I landed to the second I was dropped off at the airport. My surgeon was fantastic and gave great results. My liaison provided incredible care throughout the whole week and there was never a moment I felt neglected, which is rare in such an industry.

1 July 2025
Unprompted review
Flymedi logo

Reply from Flymedi

Dear Joza,

Thank you for your kind and thoughtful words. We're so glad to hear that you felt fully supported throughout your entire stay, from arrival to departure. Your praise means a lot to us, and we’re especially happy that both your surgeon and liaison made such a strong, positive impression.

Wishing you a smooth recovery and all the best,
The Flymedi Success Team

Rated 5 out of 5 stars

Explaining it all perfectly

Explaining it all perfectly

7 June 2025
Flymedi logo

Reply from Flymedi

Dear JoJo,

Thank you for your feedback! We're glad to hear everything was explained clearly and thoroughly. Your comfort and understanding mean a lot to us.

Best regards,
The Flymedi Success Team

Rated 5 out of 5 stars

Maria is a professional that is…

Maria is a professional that is knowledgeable of what is doing and is very helpful and responsive

30 June 2025
Flymedi logo

Reply from Flymedi

Dear Catherine,

Thank you for your kind words! We're delighted to hear that Maria’s professionalism and responsiveness made a positive impact on your experience. We’re proud to have her on the team.

Warm regards,
The Flymedi Success Team

Rated 5 out of 5 stars

Maria is very responsive to messages…

Maria is very responsive to messages sent and always answers all my questions.

26 June 2025
Flymedi logo

Reply from Flymedi

Dear Beverley,

Thank you for your kind words! We’re glad to hear that Maria has been responsive and helpful throughout your experience. Your comfort and confidence are always our priority.

Warm regards,
The Flymedi Success Team

Rated 5 out of 5 stars

Great experience

My name is Shima, I was planning to get breast lift surgery in Turkey then I started reading and searching about it. Luckily I found Flymedi company which facilitates everything for the patients. I contacted Angela and she was the most lovely person I have ever met. she was so patient, polite and cooperative, she asked me certain questions and asked for photos, then she came back directly with a treatment plan. I was a little bit nervous to go for it but I said let’s risk it, and Thank God I did !! I cant tell you how lovely was my experience. Literally Angela has arranged everything they picked me from the airport and dropped me to a fancy hotel which was already booked by them.
Next day they took me to one of the most recognised and luxurious aesthetic clinic in Istanbul where I met my lovely assistant Maria, she was so nice she helped me alot and I felt so relaxed because of her, then I met the most amazing and gentle person Dr Arda, I would call him an artist before calling him a doctor, honestly he is so good he was so calm and looked confident.He walked me through all the steps of the surgery and explained everything in details. I really felt i’m in a good hands , the surgery went so fast without any complications, he did a great job and i’m so happy with the result.
Everything was organised and perfect to say the least .
I will recommend Flymedi for everyone it is trustworthy, they deserve every penny, they will take your experience to the next level.

23 June 2025
Unprompted review
Flymedi logo

Reply from Flymedi

Dear Shima,

Thank you from the bottom of our hearts for this incredibly warm and detailed message. We are truly honored to have been part of your journey. Angela, Maria, and Dr. Arda will be so touched by your kind words — their care and dedication are exactly what we strive for at Flymedi.

Your trust and satisfaction mean everything to us, and we're overjoyed that you felt safe, supported, and thrilled with your results. Knowing we helped turn your nervousness into a beautiful, positive experience is the best reward we could ask for.

We’ll be here anytime you need us in the future and thank you again for recommending us so wholeheartedly.

Warmest wishes,
The Flymedi Success Team

Rated 5 out of 5 stars

Breast augumentation Dr Arda

Had breast augmentation with Dr Arda, he is a lovely surgeon took his advise on what he recommended after explaining what I was hoping to achieve. Very clean neat minimal scars (still healing) very happy with results, hospital rooms are very clean and spacious. Hotel had everything you needed.

Sinem was my coordinator while there. She went above and beyond to make sure everything was well organised and checking into make sure everything was OK. She made the experience so stress free which I was ever so grateful for.

Clear instructions for aftercare while healing everything has gone smoothly. Would 100% recommend Flymedi, everyone that I have dealt with have been great. Drivers included.

24 May 2025
Unprompted review
Flymedi logo

Reply from Flymedi

Dear Sami,

Thank you so much for sharing your experience! We’re thrilled to hear that you’re happy with your results and that Dr. Arda, Sinem, and the entire team made your journey smooth and stress-free.

It’s wonderful to know that every detail—from surgery to aftercare and even transportation—met your expectations. We’ll be sure to pass your kind words along to everyone involved.

Wishing you continued healing and confidence,
The Flymedi Success Team

Rated 5 out of 5 stars

Flymedi Dentivo it's the best choice…

Flymedi Dentivo it's the best choice for you. They was kind with me awyes in time and fast. If you want a sedetive during the surgery you have to inform them from now to they be preparing for you. They make me 3 implants I don't have pain at all I don't use pain killers, just follow the rules drink the pills for anti bacterial very important things. As a Coordinator ask for BARIS hi is the best coordinator hi was with me all the time during the process hi was even in the surgery room with me to support me hi is such a nice person always will answer on ure questions quick hi will also give you advice what to visit, where to go in Istanbul I am choosing BARIS again for the second visit after 3monts from now. About the transport and the hotel. The hotel are very nice clean service nice friendly kind, and the transport always was on time even that much traffic in Istanbul hi was in time and driver guy was also very kind nice person :D I have only good words I want to write more but I should write a book because it's too much beautiful words one more time ASK FOR BARIS FROM NOW THE BEST COORDINATOR if you reading me BARIS thank you very much one more time I hope second visit you will be free to be my coordinator again :) see you October

19 June 2025
Unprompted review
Flymedi logo

Reply from Flymedi

Dear Dani,

Thank you so much for your incredibly kind and enthusiastic message! We’re beyond happy to hear that your experience with Flymedi Dentavivo was smooth, painless, and full of great care from start to finish. It means the world to us that you felt supported, informed, and at ease every step of the way.

Baris will be thrilled to hear your words, his dedication and kindness truly make a difference, and we’re lucky to have him on our team. We're already looking forward to welcoming you back in October and making your second visit just as perfect.

Until then, take care and thank you again for your trust and warmth!

With gratitude,
The Flymedi Success Team

Rated 5 out of 5 stars

I would give 6 stars if I could!

I’ve recently had rhinoplasty surgery with Dr Raşit Cevizci and I couldn’t be happier with my results. He is a surgeon who works with the tolerances of your face and wants to achieve a ‘natural look’ for you.

The whole experience with Flymedi has been flawless, I couldn’t have been looked after more if they had tried.

Appart from arranging your own flights, they sort EVERYTHING out for you. All communication was done through WhatsApp and they are more than welcome to answer any questions or queries you may have, either by telephone or video call.

A big, big thank you to Dr Raşit and my two coordinators, Melis and Büşra. These two ladies went above and beyond organising everything for me and they are a huge asset to Flymedi.

Thank you

11 June 2025
Unprompted review
Flymedi logo

Reply from Flymedi

Dear Marcus,

Thank you so much for your wonderful and detailed feedback. We’re absolutely delighted to hear how happy you are with your rhinoplasty results and your experience with Dr. Raşit Cevizci. His focus on natural, face-balanced outcomes is something we deeply value.

We’re also thrilled that Melis and Büşra made your journey smooth and stress-free—they’ll be honored by your kind words. It's our goal to make every patient feel fully supported from start to finish, and we're so glad we could do that for you.

Thank you again for trusting Flymedi. Wishing you continued healing and confidence!

Warm regards,
The Flymedi Success Team

Rated 1 out of 5 stars

They lied and took my money

I was told they offered payment in instalments. They asked me to pay a deposit to book the surgery. After I paid the deposit I was told they don't offer installments anymore. I then asked for my deposit back and they refused to give it back.

They lied to me and took my money.

17 June 2025
Rated 4 out of 5 stars

Flymedi were helpful in finding a…

Flymedi were helpful in finding a fantastic surgeon, arranging the hotel, transport and interpreter.
I would definitely use them again, the service could be improved by being more informative, I asked the week before my operation what the arrangements were, I was expecting to receive an itinerary instead I was left wondering until I arrived at the hospital, because the taxi driver didn't speak English and I don't speak the language it caused a bit of confusion and stress, I was told I'd be picked up at the airport and taken to the hotel but in fact I was taken to the hospital to have blood tests and sign loads of paperwork at 8.30pm after a long flight, this paper work should be emailed to the patient beforehand to read in their own time so the patient knows what they're signing for. This service could be perfect with a couple of adjustments.

11 June 2025
Flymedi logo

Reply from Flymedi

Dear Sue,

Thank you for your honest and constructive feedback. We’re truly glad to hear that you were happy with your surgeon and appreciated the support with hotel, transport, and interpretation. Your kind words mean a lot to us.

We also sincerely apologize for the confusion and stress you experienced upon arrival. Your suggestions regarding earlier communication, clear itineraries, and pre-sent paperwork are incredibly valuable—and we’re already working to implement improvements based on feedback like yours. Our goal is always to provide a smooth, stress-free experience from beginning to end.

Thank you again for trusting Flymedi, and we hope to welcome you back with an even better experience in the future.

Warm regards,
The Flymedi Success Team

Rated 5 out of 5 stars

Sinem has been with me during these 7…

Sinem has been with me during these 7 days.Always accessible, present at any tile ,kind and speaking very good french.Well done Sinem you are a very competent coordinateur, thank you very much!

21 May 2025
Flymedi logo

Reply from Flymedi

Dear Wolfgang,

Thank you for your kind words! We’re so pleased to hear that Sinem provided such attentive and professional support during your stay. Her dedication and language skills make her a true asset to our team, and your appreciation means a great deal.

All the best to you,
The Flymedi Success Team

Rated 5 out of 5 stars

Do yourself a favor and ask for Baris to be your program coordinator

Baris supported us throughout our time in Istanbul. He was always available to answer questions, make necessary arrangements etc but he also went above and beyond his role. He was extremely kind and compassionate, helping, guiding us through the process. He really allowed us to trust the whole process which was necessary when having medical procedures in a foreign country

11 June 2025
Flymedi logo

Reply from Flymedi

Dear Justine,

Thank you so much for your heartfelt feedback. We're truly happy to hear that Baris made such a meaningful difference in your experience. His kindness, compassion, and dedication are exactly what we strive for at Flymedi, especially when guiding patients through care far from home.

Your trust means everything to us, and we're grateful we could support you every step of the way.

Warmest regards,
The Flymedi Success Team

Rated 5 out of 5 stars

Amazing service and such polite responses over all!!

Very quick with response! Everything I’ve asked was answered as informative as possible. Always there to help you with whatever you need. Thank you for being so caring with your patients!!

7 June 2025
Flymedi logo

Reply from Flymedi

Dear Rosiana,

Thank you for your lovely feedback! We’re so glad to hear that you felt supported, informed, and cared for throughout your experience. Your kind words mean a lot to us.

Wishing you all the best,
The Flymedi Success Team

Rated 5 out of 5 stars

Zeynep is great!!

Zeynep always answered fast during business time and she always had detailed information that no further questions were needed. She did a really great job and I am glad she is the one who led me through the process

3 June 2025
Flymedi logo

Reply from Flymedi

Dear Patient,

Thank you for your kind words! We’re so pleased to hear that Zeynep provided you with clear, thorough, and timely support. It's wonderful to know she made your experience smooth and reassuring.

Warm regards,
The Flymedi Success Team

Rated 5 out of 5 stars

Incredible Fly Medi Team!!

I cannot rate the team I was allocated through Fly Medi highly enough. Anastasia's knowledge and support throughout the process of choosing a surgeon, arranging suitable dates and providing me with information and advice was fantastic. Her responses were timely and honest and she was incredibly patient whilst I made my decisions.
Baris was very supportive and helpful during my time in Istanbul. He was always on the end of the phone to answer my questions via text, both during my time in Turkey and on my return to the UK. I felt very much at ease during my consultations with him, and he was accommodating throughout.
Dr Arda is a fantastic surgeon and I am thrilled with my results. He has been reassuring throughout the process, before and after surgery, and through my recovery process. His communication is swift and detailed.

18 April 2025
Flymedi logo

Reply from Flymedi

Dear Siobhan,

Thank you so much for your thoughtful and detailed feedback. We're absolutely delighted to hear that Anastasia, Baris, and Dr. Arda made your experience so smooth, supportive, and reassuring from start to finish.

Your kind words mean a lot to our entire team. Knowing you felt confident and at ease throughout the process—and that you're thrilled with your results—truly makes everything we do worthwhile.

Wishing you continued recovery and happiness with your transformation,
The Flymedi Success Team

Rated 5 out of 5 stars

I can recommend Flymedi to everyone

I was quickly sent an offer for my request for a lower eyelid lift. Zeynep, from Flymedi, patiently answered all my questions and booked two extra nights for a longer stay in Istanbul at our request. There were no communication problems at all, everything was perfectly prepared and organized for our stay.

3 March 2025
Rated 1 out of 5 stars

AVOID FLYMEDI

Booked a Septoplasty with flymedi, the woman who performed my surgery, Dr Tugce Simsek, has disfigured my face and now I have a wonky nose, one nostril is tiny and I can't breathe through it and the 'surgeon' is a vicious, agressive, awful lady.
I have contacted flymedi several times about this awful lady, with no response as of yet from them.
I had my surgery in February 2025 and would NOT recommend using flymedi, nor going abroad for surgery at all either.
Mine was with Dr Tugce Simsek, with Luna Clinic.
PLEASE AVOID THIS SURGEON AND FLYMEDI AT ALL COSTS, NOW I AM OUT OF POCKET, MY FACE IS DISFIGURED AND I DO NOT WANT TO LEAVE THE HOUSE

19 February 2025
Unprompted review
Rated 5 out of 5 stars

I had a breast augmentation surgery in…

I had a breast augmentation surgery in istanbul on may 5th through Flymedi,and evrything has been going well so far. I would like to thank Dr. Ramazan Guler and his team. I also want to give a big thank you to my translator and patient coordinator,Safak Cinar, who took exceptional care of me.He arranged all the necessary transportation for the hospital and the aiport,and informed me about vthe schedules in advance. I highly recommend Flymedi to anyonce considering cosmetic sergery.

20 May 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look