Foilux Reviews 

492
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and beautiful design of the products, often describing them as perfect and thoughtful gifts. Many people highlight the brilliant service, noting the ease of placing orders and the fast delivery times. Reviewers are particularly impressed with the detailed craftsmanship and the overall excellent standard of the items received, making them ideal for special occasions and keepsakes. However, some customers also noted concerns regarding order fulfillment and delivery. These issues included products not being received, items taking much longer to arrive than expected despite paid shipping, and instances of incomplete orders with missing components.

What people talk about most

Product

Customers consistently note positive experiences with product, often describing them as beautiful, amazing,... See more

Quality

Users describe positive interactions with quality, consistently praising the products as beautiful and of... See more

Order

Clients share positive opinions on order, with many expressing delight with the quality and design of their... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the quick and fast delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The most beautiful prints, I purchased a print for my friends 30th birthday gift and I love it so much that I may need to purchase one for myself! Honestly the most beautiful photo😭 thank you so much... See more

Rated 5 out of 5 stars

The customer service is amazing. I haven't seen them in person yet but I'm not concerned about the quality based on everyone else's reviews. My order got lost in the mail, I only noticed yesterday and... See more

Rated 5 out of 5 stars

Prints are beautiful as always! I’ve ordered from Steph at foilux many times now, and I’m always amazed with just how amazing each order is! If you’re looking for a super special gift I couldn’t recom... See more

Rated 5 out of 5 stars

Brilliant service and received so quickly which was so much appreciated. Beautiful ticket with gorgeous print which was really well received from its recipient. Just a lovely business with a great pro... See more


Company details

  1. #133 of 374 best companies in Gift shop

Written by the company

We pride ourselves on producing high quality foiled prints and tickets, uniquely designed and crafted using a hand-foiled technique.


Contact info

4.8

Excellent

TrustScore 5 out of 5

492 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(492)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

I put the wrong date on the order message, when I realised I emailed and this was rectified, very pleased with the customer service, order was delivered quickly and was as expected

1 July 2025
Rated 5 out of 5 stars

Magical

I ordered 2 custom photo prints and they turned out beautiful! I recieved my order in a pretty package tied with ribbon. I ordered a third print and the design Stephanie created was just magical! The foil makes the pictures so special!

3 June 2025
Rated 5 out of 5 stars

Fabulous

Fabulous, luxurious products. We’re well received and a lovely keepsake too. Will definitely buy again.

1 April 2025
Rated 5 out of 5 stars

Such a fast response when replying to…

Such a fast response when replying to messages. Unfortunately royal mail had lost my personalised item however Steph picked this up and emailed to say she would re make and post out ASAP.
My little boy is going to love his suprise boarding pass. Thank you

18 March 2025
Rated 5 out of 5 stars

I couldn't rate Foilux any higher

I couldn't rate Foilux any higher! This is the second time I have ordered through them as I was so impressed with the quality of my first order. This time round I had some difficulty with my delivery with Royal Mail delay and suspected lost package. I emailed the team at Foliux and I had a response from Steph who handled it like a pro! They were so kind, apologetic and without hesitation arranged a free replacement. I was anxious I wasn't going to get my order so I had ordered and paid for a replacement whilst waiting for a response to my email. Step also arranged for this order to be cancelled and arranged a full refund for this. Thank you so much to the Steph. You have exceptional customer service skills. I will definitely be using Foilux again and recommend them to anyone thinking about getting a special ticket!

18 March 2025

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