Foilux Reviews 

492
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and beautiful design of the products, often describing them as perfect and thoughtful gifts. Many people highlight the brilliant service, noting the ease of placing orders and the fast delivery times. Reviewers are particularly impressed with the detailed craftsmanship and the overall excellent standard of the items received, making them ideal for special occasions and keepsakes. However, some customers also noted concerns regarding order fulfillment and delivery. These issues included products not being received, items taking much longer to arrive than expected despite paid shipping, and instances of incomplete orders with missing components.

What people talk about most

Product

Customers consistently note positive experiences with product, often describing them as beautiful, amazing,... See more

Quality

Users describe positive interactions with quality, consistently praising the products as beautiful and of... See more

Order

Clients share positive opinions on order, with many expressing delight with the quality and design of their... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the quick and fast delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The most beautiful prints, I purchased a print for my friends 30th birthday gift and I love it so much that I may need to purchase one for myself! Honestly the most beautiful photo😭 thank you so much... See more

Rated 5 out of 5 stars

The customer service is amazing. I haven't seen them in person yet but I'm not concerned about the quality based on everyone else's reviews. My order got lost in the mail, I only noticed yesterday and... See more

Rated 5 out of 5 stars

Prints are beautiful as always! I’ve ordered from Steph at foilux many times now, and I’m always amazed with just how amazing each order is! If you’re looking for a super special gift I couldn’t recom... See more

Rated 5 out of 5 stars

Brilliant service and received so quickly which was so much appreciated. Beautiful ticket with gorgeous print which was really well received from its recipient. Just a lovely business with a great pro... See more


Company details

  1. #133 of 374 best companies in Gift shop

Written by the company

We pride ourselves on producing high quality foiled prints and tickets, uniquely designed and crafted using a hand-foiled technique.


Contact info

4.8

Excellent

TrustScore 5 out of 5

492 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(492)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The product was amazing just as…

The product was amazing just as advertised and the quality of the paper was really good. The buyer was very considerate and made it exactly how I wanted it. I will definitely be using again and recommending to family and friends such a lovely way of giving a gift thank you

16 January 2025
Rated 5 out of 5 stars

Most heart Warming and Unique

I have used foilux a number of times and the communication and design have been spot on. The end product is second to none such a personal touch. The company is fantastic service is perfect and the product produced has put smiles on many faces I will continue to use foilux as I have previously. Thank you very much
for a pleasant service and exceptional product

14 January 2025
Rated 5 out of 5 stars

WORTHY OF 10 STARS

What can I say . . But AMAZING!!
From my initial contact for advice to ordering and then receiving was first class. The attention to detail on the tickets I ordered honestly blew me away and I will 1 million % be ordering again,
Thank You So Much

27 December 2024
Unprompted review
Rated 1 out of 5 stars

Updated review.

Beware when ordering, they will cancel your order with no notice if you question communication or delivery. I had three 'nice' list scratch cards ordered for my granddaughters for Christmas eve, because I placed a review on TP after trying to make contact twice re checking delivery, my order was cancelled and I was accused of bullying. There is no excuse for a business to do this.

Update response to the below: there is no excuse for a business to cancel an order so clpse the christmas without a conversation or explanation - in your email to me you stated you had cancelled my order due to my TP review after not responding to my messages - as you said I explained i had been scammed and was recovering from a serious illness, so I had to rely on online shopping this year - you cancelled my order before I had any opportunity to explain - i think on your part, a knee kerk reaction and not thought out at all as you state below.

16 December 2024
Unprompted review
Foilux logo

Reply from Foilux

I’m sorry to see this updated review and would like to clarify a few points. You emailed on Thursday, and I responded at 10am on Monday morning after seeing your follow up. For a small business during the busiest shopping period, this is not an unreasonable response time.

Your order was on schedule to be dispatched within the agreed timescales. In your email, you mentioned concerns about being “scammed” online three times this Christmas, which may have added to your worries.

I made the difficult decision to cancel your order after receiving your messages and review, as the tone felt unfair and accusatory. This is the first time I have ever had to do so, and it was not a decision I took lightly.

It’s disappointing to receive this review when I was working to fulfill your order as planned. I always strive to provide excellent service and clear communication.

Rated 5 out of 5 stars

Amazing

Amazing! Beautifully done and seller goes out of their way to make it more personable. Also arrived in promptly timing. Would definitely recommend and order again!

16 December 2024
Unprompted review
Rated 5 out of 5 stars

Definitely recommend

Such a great company! I asked if mine could be posted asap and she made sure to do that for me. Would definitely recommend and the design was perfect

16 December 2024
Unprompted review
Rated 5 out of 5 stars

Great products by great owner

An excellent product by an excellent business. Timelines and expectations are made clear when ordering - it’s on the customer to do a bit of reading comprehension!

I am extremely happy with my order from this small business and will definitely use again. The owner is genuine, the products are top quality.

1 December 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely beautiful!

Been ordering for a few years now and everything I’ve had has just been beautiful! If there is any issues, they are dealt with so quickly (even though any problems have been very very minor!). You can tell they are done with passion and care and I won’t use anybody else for any foil gifts or tickets. One of my fave small businesses!❤️

18 November 2024
Unprompted review
Rated 5 out of 5 stars

Great quality

Great quality. Item arrived within specified timeframe. Can’t wait to give my little girls their tickets on Xmas day.
Highly recommend.

6 December 2024
Unprompted review
Rated 5 out of 5 stars

5* every time

Having had several orders from Foliux now I can comfortably highly recommend to anyone wanting a personal touch to an experience / ticket gift. The service is always top notch and the end product is unique and high quality. Communication on orders has always been clear and delivery has always been within the advertised timescales. Thank you for great service and a really lovely product!

16 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent quality small business

I have made many orders with Foilux over the last few years. Every ticket I’ve ordered has been perfect, all information as I wanted it and packaged lovely, even with larger orders. I always ensure to check current delivery timescales and have never had a problem, prompt delivery. When I’ve contacted with a query response was professional and helpful. Would recommend and look forward to ordering again.

16 December 2024
Unprompted review
Rated 5 out of 5 stars

Bought some experience gifts for my…

Bought some experience gifts for my daughters, they are BEAUTIFUL! They have pictures of the animals on them, they even have been approved by Father Christmas. They came within the stated delivery time (it is Christmas so is obviously a busy time!) Have been following foilux a long time on Instagram and so pleased I have finally been able to order from them. Would highly recommend!

6 December 2024
Unprompted review
Rated 5 out of 5 stars

Great product and excellent customer…

Great product and excellent customer service!
I ordered from Foilux as I was taking my mum away for her 60th birthday. I left it late with ordering but messaged Foilux who sent it out straight away for me so that it arrived in time!
My mum absolutely loved it 🥰 thank you!

16 August 2024
Unprompted review

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