Food Lion Reviews 240

TrustScore 2 out of 5

2.0

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Review summary

Created with AI, based on recent reviews

Considering 65 reviews, most reviewers were unhappy with their experience overall. Many customers expressed dissatisfaction with the quality of products, particularly meat and produce, citing issues like spoilage, poor appearance, and lack of freshness upon purchase or soon after. Reviewers also frequently encountered problems with customer service, including rude employees, unhelpful responses, and long wait times, both in-store and when contacting support by phone. There were numerous complaints about staff behavior, such as employees being unprofessional, gossiping, or not properly bagging groceries, leading to damaged items. Additionally, many people reported issues with order fulfillment, including missing items, incorrect substitutions, and difficulties with online and pickup services. However, some customers also noted positive experiences with certain employees, praising their professionalism, politeness, and helpfulness, particularly at specific store locations. A few other people also felt that some stores were clean, well-organized, and offered good variety and fresh produce.

What people talk about most

Staff

Reviewers highlight ambiguous aspects of staff, with many expressing dissatisfaction with rude, slow, or... See more

Product

People report ambiguous experiences with product quality, with some reviewers expressing significant... See more

Location

Customers consistently note ambiguous experiences with location, with some finding specific stores... See more

Quality

Consumers find quality to be negative, with many reporting issues such as poor quality sandwiches, rotten... See more

Customer service

Users describe negative interactions with customer service, with many reviewers feeling that the company does... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Food Lion on Knox Abbot Drive Cayce South Carolina. Lines are forever long. Inexcusable. June 10th, 6:20 pm. Nobody attempting to speed things up in store.

Rated 1 out of 5 stars

Our local FL is remodeling. Their weekly ad is a joke. They have NO deli meat, the aisles are jammed packed with boxes and carts and crap all over. Why cant all the remodeling be done overnight? Food... See more

Rated 1 out of 5 stars

I generally have a good experience while shopping at Food Lion. Today however, the experience was different. I got in the express checkout lane which is 12 items or less. The individual in front of m... See more

Rated 1 out of 5 stars

The 2nd time ordering home delivery after having hip surgery they canceled my order two hours later for no reason. Then calling customer service hanging up on me three times is freaking sad!! Food li... See more


2.0

Poor

TrustScore 2 out of 5

240 reviews

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Rated 5 out of 5 stars

New Manager bringing change

Store #1226 in Woodbridge Va 22191
It seems management has changed at the Food Lion located on Jefferson davis Hwy. It really shows. The store stays clean and the caliber of employees has changed drastically, and the new Manager is really professional and a neat dresser and speaks to the customers with respect.

Just because of these facts I decided to give Food Lion another chance. I often wonder, if the employees from the stockers to the Manager, realize how important they are not only as a unit; but, as individuals.

I believe if one is old enough to work one is able to know their value and the value of the customer. Without each other there is no area store to offer goods for the customers and there are no paychecks for the employees.

The power of words and/or actions can put a place out of business over time or lessen its business in the community.

Perhaps these young people and Management should stop to think of how neighborhood businesses make life easier for our parents and grandparents, and do their jobs with pride and dignity.

Which I am now seeing.👍

I wish the new Manager and the new employees the best.

29 November 2025
Unprompted review
Rated 5 out of 5 stars

awesome customer service

I shopped at food Lion on 11/3/2025 and the person at the check out was just awesome, it was fun chatting and they made me feel like a queen, I was at Register 001 and the cashier was 0229

3 November 2025
Unprompted review
Rated 1 out of 5 stars

This store is a ripoff I bought five…

Food lion in goose creek is a ripoff I bought five packs of cigars and when I opened them they were old and stale I took them back to return or exchange them they said they cannot exchange them now it says nowhere on the receipt or in the store that they do not exchange or refund cigars I won’t spend another dime in this damn store.

19 October 2025
Unprompted review
Rated 1 out of 5 stars

We went to the Food Lion at 1300…

We went to the Food Lion at 1300 WestWood Lane Wilkesboro NC Store #2582. We spent $209.00 dollars on Saturday October 18th 2025. We were charged the same amount on our debit card on 10/19/2025. My wife called the store and was connected to the manager on 10/19/2025. She told the manager of the issue and he told her to call her bank and let them sort it out. She told him that the bank would just refer her back to the store and she did not see why he could not look up her account which she had already given him and see the duplicate charge and fix it. She said he got smart with her about it and when she asked him for his name she was told that he would not give her his name and hung up. Although our account was credited with the amount of the duplicate charge immediately after the call his service lacked respect and dignity for a manager dealing with a patron that has been shopping that food lion for years. I feel as a manager myself that this should not be tolerated at this level of administration.

19 October 2025
Unprompted review
Rated 5 out of 5 stars

WORKER PAID FOR MY THINGS

A person named jamar with black hair helped us, and paid for our items since we were down 75 cents. I am extremely thankful for him. He also had very good manners. I want him to get praise, so the food lion I went to williamsburg Virginia food lion next to Hubbard drive, and penniman road. Thank you so much♡

14 October 2025
Unprompted review
Rated 1 out of 5 stars

Foodlion is great but do not go to #825…

Foodlion is great but do not go to #825 FoodLion if you want anything thing that is on sale cause they will Not have it.I mean day after day,week by week!This place is a Joke ,it blows my mind ,I just can't believe it.The one on Glenburnie Rd in the meat department they Never got sale items out ,but if they do it is only 1 or 2 packages,No seletion!Employees come out and stock and just walk by empty shelves.This would never be when I use to work there.I go here everyday day almost cause it is on the way to my girlfriend house & it sucks cause I hate to drive across town to shop.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I have been shopping at The Food Lion Store for over a decade now. The Service, The Staff, The Management are OUTSTANDING. I went to the store today and sure enough Brandon and David were there to Greet Me. They are such an asset to Food Lion. They are always So Polite and Caring. They are always there to share their WONDERFUL CUSTOMER SERVICE SKILLS with EVERYONE. Also, I wanted to recognize The Baker. She is OUTSTANDING as well. I can't remember lots of names at once. Brandon said she has been there for a long time. She is Very Kind and always So busy. She is So Polite and Cheerful. Again, Thank You Brandon, David(Dave), and Th Great Baker Lady. I hope she gets recognized as well. Thank You For Your Kindness and Thank You Food Lion For Another SPECTACULAR EXPERIENCE. My experience is with The Food Lion on Centennial Rd, McSherrystown/Hanover Pa.

13 September 2025
Unprompted review
Rated 5 out of 5 stars

Great Brands, Great people!

Not one experience, I have years of experience shopping at Food Lion. 9 out of 10 times when I try a Food Lion brand, I stick to it, it's as good or better than the national brand and much cheaper. Customer service is very good, almost always in stock, clean, I love Food Lion! My store is at 1461 South Boston Rd, Danville, VA. They are for sure 5 stars!

6 September 2025
Unprompted review
Rated 1 out of 5 stars

Loris Food lion has really gone down…

Loris Food lion has really gone down the tubes. Fresh chicken thighs were swollen up in the packages again this week. Stocking clerks seemed to have an attitude if you needed something on that isle. I am a local and did not used to be like that. Quality of products and employees have definitely changed. Not a big problem for me as there are other stores to shop at. Hate to see this happen in the city of Loris. Maybe the new Walmart coming soon will get them to improve back to what they used to be.

31 August 2025
Unprompted review
Rated 1 out of 5 stars

Their meat is gross

Their meat is gross! I mostly buy ground beef and chicken. Neither are ok. I've gotten chicken that smelled like chlorine, and another time it smelled like poop. I bought ground beef that was dated for the next day, which is when I planned to cook it. When I pulled in out of my refrigerator half of it was brown. I returned it and bought more expensive hoping for a good meal but that was not good either. When cooking it smelled horrible. I can't think of anything that smells like that. I didn't eat it either. These are not the only times I've bought meat from here that was not good. The pork chops I bought were the most flavorless I've ever had. Good smelling and tasting meat is becoming a distant memory because it's so hard to find. I'm dating this review for today, however, I've had gross meat from here too many times.

30 August 2025
Unprompted review
Rated 1 out of 5 stars

I generally have a good experience…

I generally have a good experience while shopping at Food Lion. Today however, the experience was different. I got in the express checkout lane which is 12 items or less. The individual in front of me had an entire shopping cart full of items. The checkout person along with another store employee thought it was a great time to socialize with this customer. It seemed like an old family reunion. What is the purpose of an express lane if the store clerk allows people to abuse it.

23 July 2025
Unprompted review
Rated 4 out of 5 stars

Coffee

I'm so angry that the foodlion brand decaffeinated coffee is almost 20 dollars . It's higher then the name brand coffe. I just had to get this out

18 July 2025
Unprompted review
Rated 5 out of 5 stars

3 Fountains Food Lion/ customer service

At the 3 Fountains store in Lexington SC...The manager Robert is a pure gem. Always willing and ready to meet customer needs as well as cntribute to community activities. Thank you Robert for being attuned to your customers happiness and needs!!

19 June 2025
Unprompted review
Rated 1 out of 5 stars

The past three times I’ve purchased…

This is a synopsis of why I no longer shop at Food Lion. The bread I’ve purchased there turned green and moldy a few days after I got it home…has happened at least three times. Twice, I’ve gotten meat home only to open it and find it is spoiled already. Is Food Lion selling old, outdated food? I won’t go back.

18 September 2024
Unprompted review
Rated 1 out of 5 stars

IDIOTS THAT HAVE TO MAKE AWESOME SUCK

i just dont get why people have to go & f--- w smthg that is already more than good & make it suck beyond hell! i had alwys raved about food lions delivery website too & how easy it was, etc etc & now its just atrocious not to mention you have to place an order a freaking year in advance now just to get it by late the next freaking day! plus you have to re enter most of your credentials too bcz they did not bother to save all that for you & im really surprised they dont make you signup all over agn! as horrific as ive alwys thought walmarts online shopping/delivery site is i'll be using it from now on bcz as horrible as it is its still one up from food lions new crap. no doubt whatsover theyll lose quite a few customers bcz of it too!

1 July 2025
Unprompted review
Rated 3 out of 5 stars

Customer service Treat people the way you want to be Treated

I come to this location on regular because it close near where I work . Today I parked near the door only because I had a asthma attack prior . It was a employer that was so rude instead of asking me why I was parked she made all kind of gestures and I even ask her a question and she ignored me . This was beyond rude . It disturb me so bad I spoke to the assistant manager I should had gotten her name because if it was not for her this could had went another way . Shout out to the assistant manager for being very professional but most of all concerned about me . Food lion this person makes your company looks bad because I am telling you she was extremely rude. Than as I finished talking to the assistant manager when I walked pass the employee that I had the issue with she knew I was telling the assistant manager about her . As I walk past her she sarcastically laughed. Its sad because my health was at risk I have a handicap sticker but the asthma attack was so bad I had to pull over where I did at the time . She was attending too the trash cans as I said I come here frequently but I was not in her way at all so I have no idea why she was acting the way she was . We live in a world human courtesy is lacking . Everyone is going thru something or another but to bring your anger or treat paying customers the way she treated me should be not tolerated and I am sure not Food Lions code of Ethics

1 July 2025
Unprompted review
Rated 1 out of 5 stars

Today Food Lion lost a customer

Today Food Lion lost a customer, me. I have problems all the time at the store in Clinton, NC. From long lines to improperly handled attempts to speed the lines up by making unfair decisions to open and then close a register to alleviate a long but helped only the last person in line then shut the register down. Today I went in and as usual I am trying to shop around the stockers and gatherers. I entered an aisle with 2 men and 2 carts. I asked the taller man in a dress shirt what happened to night stockers ... I think maybe he didn't understand my question due to his nonsense answer about the morning and now it's almost 5. I clarified myself by explaining that there used to be night stockers that come in overnight to restock the shelves and stay out of customers way during the day. I guess this struck some sort of nerve with him because he then proceeded to tell me I should be thankful he's there working and maybe if I don't like it I can just leave thru the door I came in thru. I had intended to ignore him and keep walking to another aisle and I could hear him talking to someone about how I should appreciate the fact he is there working and I should stop complaining. I yelled across the aisle that he should stop talking about his customers like that. I was going to let it go but I felt he should be reported so I went back after putting my groceries in my car and found out he is a sometimes manager named Brad. I go in this store multiple time a week and shop and today was the last straw. Unless something happens of your end and reassurances are made that things will be improved, I intend to shop at Carley Cs IGA from here on.

30 June 2025
Unprompted review

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